Continuous quality improvements within

Hungarian PES

Borbély-P., Tibor Bors, Ph.D.

Senior Adviser,

National Labour Office, Hungary

Amsterdam P2P Dialog Forum, 5-6 June 2014

23.04.21. 2

Hungarian Government

Ministry of Public Administration and Justice

Ministry for National Economy

Ministry of Human Resources Ministry of Interior

Minister of State for Employment Policy

Social and youth policies, rehabilitation

Public work

County (Metropolitan) Goverment Offices (19+1)

Labour Centres of Government Offices(total: 19+1)

Deputy county director for public work

Local LabourOffices of the district offices (total: ~173)

National Labour Office (NLO)

National Employment Service (NES)

- National Employment Office - National Institute for Vocational Education and Adult Learning- National Labour Market Inspectorate

Structure of the National Employment Service (2014)N

ational levelCounties’

level

LAU1 /

NU

TS4 level

District offices of the Central Government (175+23 in Budapest)

CAF and ISO developments within the Hungarian PES

Key massages with QA and CAF; The CAF aims to be a catalyst for a full improvement process within the organisations and has five main purposes:To introduce public administrations into the culture of excellence and the principles of TQM To guide them progressively to a full fledged “Plan-Do-Check-Act (PCDA)” cycle;To facilitate the self-assessment of a public organisation in order to arrive at a diagnosis and improvement actions;To act as a bridge across the various models used in quality management;To facilitate bench learning between public-sector organisations.

http://www.eipa.eu/en/pages/show/&tid=102#&title=topic

CAF at the county and local levels Borsod-Abaúj-Zemplén

megye

Szabolcs-Szatmár-Beregmegye

Pest megye Jász-Nagykun-Szolnokmegye

Somogy megye Tolna megye

Zala megye

Vas megye

Komárom-Esztergommegye

Győr-Moson-Sopronmegye

Bács-Kiskunmegye

Főváros

Baranya megye

Békés megye

Csongrád megye

Fejér megye

Hajdú-Biharmegye

Heves megye

Nógrád megye

Veszprém megye

100,0 - 100,0 (7)

75,0 - 99,9 (5)

50,0 - 74,9 (6)

38,4 - 49,9 (2)

A CAF szerinti önértékelést végző kirendeltségekmegyéken belüli aránya 2012. évben

6 County Offices have ISO 9001;Budapest Főváros KormányhivatalaBaranya Megyei KormányhivatalBékés Megyei KormányhivatalBorsod-Abaúj-Zemplén Megyei KormányhivatalFejér Megyei KormányhivatalVas Megyei Kormányhivatal

QA within the PES

New channels are open up new issues…

Google Analytics visitors per county (VMP, 2013)

Launched in 2011Received 395.000 unique visitor in 2013Interactive questioners and more options

Launched in 201335.000-40.000 jobseekers 19.000 vacancies on-line

Issues • Success factors

– semi-independent and multi-professional development teams operation on new service channels within the PES

– link on-line and development with people needs in the registry (use F2F as a reality check)

• Challenges – links to national policy developments (such as reform of

the public administration) – integrated cross-sectoral on-line services delivery vs.

delivery in sectors – meet the needs of the „Z-Gen”. JinT approach

Thank you for your attention!