continuous work-force development for ict staff : the media centre project at

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Continuous Work-force Development for ICT staff: the Media Centre project at London South Bank University Jim Nottingham (Deputy Director ICT, Project Manager) Paula McIver Nottingham (learning consultant and coordinator) ALT Annual Conference 10 th September 2009

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Continuous Work-force Development for ICT staff : the Media Centre project at London South Bank University Jim Nottingham (Deputy Director ICT, Project Manager) Paula McIver Nottingham (learning consultant and coordinator) ALT Annual Conference 10 th September 2009. - PowerPoint PPT Presentation

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Page 1: Continuous Work-force Development for ICT staff : the Media Centre project at

Continuous Work-force Development for ICT staff: the Media Centre project at

London South Bank University

Jim Nottingham (Deputy Director ICT, Project Manager)Paula McIver Nottingham (learning consultant and coordinator)

ALT Annual Conference10th September 2009

Page 2: Continuous Work-force Development for ICT staff : the Media Centre project at

London South Bank University

• 23,500 students based at Elephant & Castle other sites at Havering, Whipps Cross & GOSH.• 59% Female.• 48% part-time, 52% full-time• 50% ethnic minorities• 68% students 24 and older• 73% students undergraduate

Page 3: Continuous Work-force Development for ICT staff : the Media Centre project at

Planning the Proposal

Teaching Quality Enhancement Fund (TQEF) was from the Higher Education Funding Council of England (HEFCE)

Ideas for the project proposal came out of the Creative & Cultural Industries Research/Training Project (C&CIRT) a BASS Project at London South Bank University

• Corporate Plans• Learning & Teaching Strategy• Staff Development – Staff IT Training• Centre for Learning Support and Development

Page 4: Continuous Work-force Development for ICT staff : the Media Centre project at

Learning & Teaching Strategy (under review)

• Optimal use of new learning technologies in all aspects of learning, teaching and assessment.

• Optimisation of resources for learning, human, physical and virtual, appropriate to the needs of students.

• To embed ICT within the student experience (e-learning action plan).

• e-Learning is included as 1 strand of curriculum innovation in the emerging new strategy.

• Clearer articulation between learning, teaching and curriculum development and the resources available to support them.

(slide prepared by Sarah Bell – Learning Teaching Enhancement Unit)

Page 5: Continuous Work-force Development for ICT staff : the Media Centre project at

Media Services

The three-year Media Centre project aimed to create facilities, equipment and technical expertise to “to establish a dedicated and fully-fledged Media training centre for staff and students” (McCaffery, TQEF Action Points 08/09).

The project presents an innovative approach to using applied research within the institution, developing higher level skills to enhance personal performance, encouraging team development, and scaffolding the process of change.

Page 6: Continuous Work-force Development for ICT staff : the Media Centre project at

2004 Media Services (digital) created in Building Services - established working practice and AV in Rooms

2006 Identified future goals within organisation - successful application for Media Centre Project to LSBU from

TQEF Fund - reports to the Learning& Teaching Committee

2007 Integration with ICT (2nd year of the TQEF MC project)

2009 Expansion of ICT Media Services - average of 150 calls & jobs per month, a formal launch of the integrated new services from the TQEF project in the Autumn term

Media Services

Page 7: Continuous Work-force Development for ICT staff : the Media Centre project at

Project TeamJames Nottingham - Project ManagerGavin Warnock - Technician now Team Leader Media ServicesDaniel Fenton - Technician, Media Learning Centre, Community Cinema,

digital filming and editingPhilip Moore - Technician, long term member of staff, core servicesPatrick Sweeney - Technician, K-pod Print Lab, photography, learning technology Tim Warren - Technician, systems, editing, streaming & digital signage Graham Warnock - Technician, systems, editing, streaming & digital signage Colin Grant - Technician now Team Leader Help Desk Paula McIver Nottingham - Learning Consultant

and Project Coordinator

Page 8: Continuous Work-force Development for ICT staff : the Media Centre project at

Director of ICTWojtek Adamek

SystemsInfrastructure

ManagerRichard Bryant

CorporateInformation

Systems ManagerMike Cobham

Systems Team LeaderZubair Fakir

CIS TeamLeader

Dave Lewis

7 SystemsStaff

•Leon Walker•Tom Swigg•Ray Butler

•Nick Mathews•Harold D’Cruz•Sally Justice

•Vacancy

Desktop & Media Services

ManagerMinesh Chikniwala

Help DeskTeam LeaderColin Grant

4 Help DeskOperators

•Rochelle Leacock•Mohamed Ziad

•Vacancy (2)

Network & Telecoms

Team LeaderPhillip Wright

3 NetworkEngineers (6)

•Shwan Dyllon•Sumon Muhammed

•Vacancy •Sarah Oyet (D.I.)

•Hichem Dahimene

MediaTeam Leader

Gavin Warnock

7 Media Technicians

•Tim Warren•Graham Warnock

•Phillip Moore•Patrick Sweeney

•Daniel Fenton•Zara Adams

•Patience Woghiren

DesktopTeam LeaderMuz Rahman

7 DesktopAnalysts

•Freddie Anosike•Joan Rowe

•Dele Okudero•Stefan Parocki

•Philip Mortimer•Mark Ferris•Imran Longi

•Simon Pegler(RM)

4 BusinessAnalysts

•Steve Devereux •Sourav Dalal

•Vacancy•Seyi Ogunbona

5 Analyst/Programmers

•Simon Francis •David Family

•Ian Finn•Ende Lambe •Telsy Shaw •John Masey

Deputy Directorof ICT

Jim Nottingham

TelecomsManager

Mick Bowler

PA/ICTAdministratorGeorgia Scott

2 SystemsAnalysts

•Ken Rose•Sheila Patel

LSBU ICT Structure – 2009

Slide with permission of Wojtek Adamek: Director of ICT

Page 9: Continuous Work-force Development for ICT staff : the Media Centre project at

TQEF Media Centre Project

i.e. live streaming service and streaming for Blackboard,2 new studios - Media Learning Centre and the K-Pod Printing Lab

Technicians took part in a self-managed work-based learning programme (theory and practice) - the project provided time and resources

ICT Media Services has carried out consultation and development with

LTEU, Staff Development, CLSD, Faculties, Students

3 year project

Staff development Creating new ICT resources

Page 10: Continuous Work-force Development for ICT staff : the Media Centre project at

“Work-based learning is… used as a mode of study for employed people and as a way of introducing change of practices within the workplace. It focuses on learning in and from the workplace where work… provides the focus of the learning programme. It promotes awareness of the workplace as a learning environment and uses this to extend the learner’s capability and individual effectiveness” (Durrant et al. 2009).

“development that occurs in the course of or as a consequence of the real work activities that constitute a manager’s job role” (Woodall as seen in Cunningham et al. 2004).

Billet views workplace learning as participation in work practice (2004). The workplace is seen as legitimate in its own terms, creating a discrete learning environment (2001) that uses co-participation (2002).

Senge (1999) describes this type of approach as co-creation within a learning organisation.

Theory applied to the workplace

Page 11: Continuous Work-force Development for ICT staff : the Media Centre project at

Stage 1Establishing benchmarks

Research - consulting policies and staff

qualitative, context complex

Introducing Work-based learning and training elements

‘10 Sessions’ with Staff IT Training and ‘Kit days’

Envisioning change - planning to embed and sustain outcomes - buy in

“getting together and talking about what we wanted to do”

Page 12: Continuous Work-force Development for ICT staff : the Media Centre project at

Stage 2

1. Classroom audio-visual equipment 2. Equipment loans3. General assistance and consultancy

with production of learning resources: Media Learning Centre (L339a) and K-pod Print Lab (K521)

4. Digital photography/camera work5. Image collections and digital

databases6. Digital/video filming/camera work7. Digital/video editing8. Digital/video streaming for

Blackboard9. Digital/video conferencing10.Digital signage

“We took over as a group in year two”

Advisory Group continued to help steer project activity and offer feedback, Pilot projects

It was agreed to merge new ‘project’ services into main Media Services.

Page 13: Continuous Work-force Development for ICT staff : the Media Centre project at

Stage 3More investment and integration in ICT

Communication/marketing –Media Services integrated with ICT web identity and information base for staff and students, ICT folder (LSBU marketing), Media Services Handbook and brochure

Completing fitting out of Technician offices and studios

Maintained and upgraded classroom kit and information

More training in learning technologies and softwareFinal Cut Pro, web design, Blackboard Version 9

Page 14: Continuous Work-force Development for ICT staff : the Media Centre project at

Workforce Development

• New ‘roles’ to demonstrate and facilitate learning technology• Two members of original group now Team Leaders

• Technical staff undertook work-based learning – monitoring work activity (logs), reflection and evaluation, establishing new roles, research, communication & presentation, project planning and project management, team work, meetings, self-assessment of staff development needs, negotiating change

• Technical Team represent LSBU at external conferences, events at other HE institutions, and trade shows

Page 15: Continuous Work-force Development for ICT staff : the Media Centre project at

The Transition

Computer Services Department

• Low morale• Poor leadership• Lack of any training• Silo working• Antiquated working conditions• Poor reputation• No external involvement• IT Help Desk from hell!• Most staff hardworking & committed

Information & Communications Department

• Flexible & focused structure• New leadership• Modern open plan office environment• Silos eliminated• Staff trained• Happy department with 75% of original team!

The Transition

Refurbishment• Open plan office• Managers sit with staff• Meeting & break out areasRestructuring• Creation of new managers & team leaders• Internal promotions• Valuing the staff we had• Removing those we could not changeTraining• Leadership – CMI• Personal Development• TechnicalCommunication• Regular Management & Team meetings• Departmental meetings – every 2 months

Delivering Customer Service Excellence

Slide with permission of Wojtek Adamek: Director of ICT

Page 16: Continuous Work-force Development for ICT staff : the Media Centre project at

Impact of ProjectManagement has championed process – ICT Director sponsorship – fit in with leadershipPriority 1(ICT) - Enhance the student experience and support learning and teaching

by providing suitable infrastructure and systems throughout the University

Project has been a driver for change within ICT Media Services.

• New ICT services roll out for academic staff/students. • Integrated university wide ICT committee work with central services and

Faculties.• Promotions and new roles within Team to support learning and teaching

within ICT. The ICT Director has observed and received positive feedback from Media Technicians and requested more WBL activity for additional ICT staff.

• Better informed Media staff with skills for self-development and teamwork – embedded processes that are retained by the workforce in the institution.

• Sustainability – new VC, new strategies.

Page 17: Continuous Work-force Development for ICT staff : the Media Centre project at

A similar workforce development approach could ensure job continuity and change for ICT staff.

Advancing internal staff to new roles and intermediate positions builds upon individual performance and develops existing human resources.

Using learning consultants to encourage staff development (internal or external) and targeting higher skills capability as well as competency.

Developing staff within ICT services can be phased in with a project framework approach to enable staff to share their expertise.

Impact – usefulness to other universities

Page 18: Continuous Work-force Development for ICT staff : the Media Centre project at

Continuous Work-force Development for ICT staff: the Media Centre project at London South Bank

University

Jim Nottingham (Deputy Director ICT, Project Manager)[email protected]

Paula McIver Nottingham (learning consultant and coordinator)[email protected]

References for presentation upon request.

Thanks