controlling a growing international airport
TRANSCRIPT
Controlling a Growing
International Airport
Cheryl LynchManager Airport Systems
Summary
Controlling a Growing International Airpo
Dubai and many other airports are in a growth phase, expanding capacity, concourses/terminals etc.
This means more people and assets to manage, more emphasis on optimization and more complex processes.
This presentation will talk through some of these issues and discuss how integration can make all the difference - process, system and people, with a focus on systems.
Agenda
• Context of a growing airport• Key messages• The big picture – process integration• The big picture – technology integration• Drilling down to the detail
Terminal 1Terminal 1
Concourse 2Concourse 2 C3C3Concourse 1Concourse 1
Terminal 3Terminal 3
AIRPORT ROAD
Dubai - The growing airport
Dubai International Airport Growth12
.3
13.5 16
.0 18.1 21
.7 25.8
31.9 36
.7
43.0 47
.5 51.7 55
.7 59.5
0.00
20.00
40.00
60.00
80.00
100.00
120.00
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019
2020
Likely growth @ DXB
65 to 70 Million PAX Capacity @ DXB
Airport and Passenger growth - worldwideFive Year Forecast Shows Rapid Growth in Asia and Central Europe
Date: 31 October 20052005 - 2009 Forecast Summary:
International Air Traffic Growth by Key Route Area
AAGR 2005-09
Passenger Freight
North Atlantic 5.3% 4.6%
Trans Pacific 5.8% 6.0%
Within Europe 5.1% 4.1%
Within Asia Pacific 6.8% 8.5%
Europe to Asia Pacific 5.9% 5.7%
Europe to Africa 5.7% 4.5%
Middle East to Europe 6.6% 5.1%
Middle East to Asia Pacific 6.7% 8.8%
N America to Latin America 4.6% 3.7%
Within Latin America 4.2% 5.0%
All International Routes 5.6% 6.3%
Passenger AAGR 2005-2009
Poland 11.2%
China 9.6%
Czech Republic 9.5%
Qatar 9.2%
Turkey 8.9%
Freight AAGR 2005-2009
China 14.4%
Qatar 12.5%
Sri Lanka 12.2%
Macao 11.6%
South Korea 10.7%
Source: IATA World Transport Statistics
Key Messages
• Complexity• Process efficiency• Technology• Depth and breadth• INTEGRATION
Key elements of an international airport
CARGO
(Passengers)
PAX STAFF
BAGS
EQUIPMENTPROCESSES
(Ground services)
OPERATIONAL
FLIGHTSAUTOMATION
The Day of Operations integrated milestones
Milestone1 20
T X
• AODB• RMS
• RMS, AODB, Passenger FIDS, PA system, dynamic signage• Stand management• Tow management•ATC systems/Radar/VGDS• X-ray, immigration, CCTV• Fuelling system• Building Management System (sky trains, APM)
• RMS• Towing/Stand system•ATC systems
• EMPACS• AACS• RMS • World Tracer• Opera (MIS)• BRS• MARS (RES)
• AACS• RMS Real Time System• TARS• Stand management System• Core - Aircraft management• Nomad, Flight planning•Flight planning (LIDO), DCS Catering, Saturn, CBS
• Crew Allocation System (CRS)• CORE-Aircraft Allocation system
• MARS (pax forecasting)• Chameleon• Stand /Gate Planning• Nomad• Crew Rostering system (CRS)
• PC-Airlfite• EMPACS (Aircraft maintenance)• Crew Planning System (CRS)• CORE (aircraft/ equipment planning)
• RMS Plan Control• DNATA CRM• Maintenance Management System (MMS)
• RMS Roster system• Stand/Gate Planning (TBA)• Chameleon (Cargo)• Nomad (ULD)
• Airport Activity Control System (AACS)• DMIS (AODB)• RMS Real Time System• Time and Attendance System (TARS)• Stand management System (TBA)• Operational FIDS • PDA – Mobility • MMS•BRS, BHS, DCS, Marhaba (M&A), GSE
• DNATA CRM• DMIS (AODB)• MMS• AACS• RMS
12 months 1 month 1 Day Day of Operation Post Operation
AIRPORT
AIRLINE
PARTNERS
• Resource budgeting• Contracts & SLA’s• Ground equipment maintenance plan• Standard operating procedures (SOP)
• Flight schedule•Aircraft maintenance plan•Equipment plan•Crew /resource budgeting•SOPs
• Resource scheduling• Stand Plan (all airlines)• Cargo Load plan
• Passenger forecasts•Cargo Load plan•Stand Plan•ULD Plan•Resource scheduling
• Resource allocation•Stand allocation
• Resource allocation• Stand allocation
• Resource allocation• Tow plan• Weather planning
• 17 integrated operations processes• Dynamic resource management• Stand management• Passenger communication• Staff communication• Equipment maintenance• Events, process and flight monitoring and management• Proactive decision making
• 17 integrated operations processes• Dynamic resource management• Stand management• Aircraft management• ULD management• Flight planning• Weather management
• Performance measurement• Aircraft maintenance• Process improvement & optimisation• Resource utilisation analysis• Service recovery
• 17 integrated operations processes• Dynamic resource management• Stand management• Tow management• Weather management• Aircraft movements• Passenger security and border control
• SLA management• Billing• Equipment maintenance• Process improvement & optimisation• Resource utilisation analysis
• SLA management• Billing• Equipment maintenance• Process improvement & optimisation• Resource utilisation analysis• Service recovery
• RMS Real Time System• Stand Management System (TBA)
Systems to control an airportProcesses to control an airport
Milestone1 20
T X
The Day of Operations integrated milestones
Drilling down to the detail – Passenger Handling
Check-in Immigration Transfer Lounge Boarding Arrival
Staff: Check in Agent, Immigration officer, Police, Boarding gate agent, etc.
Equipment: Check in counter, boarding pass printer, passport reader, X-ray
Passengers: Joining in Dubai, transferring from other airports, arriving in Dubai
Aircraft: Flight number and seat configuration, available for boarding/deplaning
Jargon: Flight close, Go Shows, PNR, EB
Bags: Hand baggage, cabin/checked in baggage, excess baggage
Operational Process: Check in, transfer, lounge, boarding, arrivals
Automation: Departure Control System, Check in GUI, Kiosks etc..
Check In Process
Check-In
STD -120
Checks seatpreferences,
upgradeauthorisation
Yes
No
Conduct otherchecks
Ticket coupon/ATB2 inserted inBoarding pass
jacket
No
Yes
Collects cash/swipes credit
card (DN)[1.7]
Checks BaggageAllowance, EB
authorisation,FF
Pax arrives atcheckin
No
Checkin atkiosk, CollectsBoarding pass
from kiosk
Pax proceeds toimmigration andboarding gates
Pax arrives atcheckin
Goes to the commoncheckin area queue/dedicated counter
Yes
Flight toAmerica?
Pax directed tovacant checkin
counter[1.2]
Yes
Checks PNR, getsrecord locator
details
Collects Boardingpass
Print Bag tag,attach to bag and
ticket
Co-ordinates withEMACS if required
for upgrades[1.3]
Early checkindone?[1.8]
Paxapproaches
ASO forwaiver
Print Boardingpass
Weigh bag/s,checkother than H/B
Yes
EB withinlimits?[1.4]
No
Prepares EBTicket[1.6]
Print Boardingpass
Only Handbag and (Skywards/
ATB/E-ticket)and willing to use
kiosk?
Resolved?
Checks Traveldocuments
(passport/Visa)[1.1]
No
Checks seatpreference,
allocates seat
Negotiateswith pax
Hand over EBCoupon
[1.6]
Still EB[1.5]
Mercator / Venkat / 02-10-2004
Check in Options
Check-in
Staff manned channels
Self service channels
PDA Roaming
SMS
WWW PDA
Kiosk
Behind the scenes the Departure Control System manages the transactions (MACS – EK, Airline specific DCS or MACS for DNATA)
Dubai Remote
Out-stations
Increasing process automation
• Improves staff efficiency• Speeds up transaction time• Frees up resources (equipment and staff)• Improves WOW factor for brand• Improves customer experience
Multi-Function CounterCombines Self
and Classic Check In
Passenger Communication
Flight Information Display
Signage at check-inPublic announcements
Flight Information Display
Single source of flight information takes many forms at the airport
Check in – Key Staff
Players Role Current device Future deviceSuperintendent Overall in charge of passenger services
check-in, transfer and boarding.Radio PDA
Duty Officer (1) Responsible for check-in area Radio PDA
Area supervisor (2)
Monitor check-in progress and re-deploy resources if required.
Radio, RTC screen AACS / RTC Screen
Allocator / admin (2)
Allocates resources using RMS Screen RTC/Radio/ Mobile Phone
Screens AACS, RTC/PDA
Airline briefing centre (2)
Provides airlines specific instructions to the check-in agents as per the SLA
Radio, Mobile, manual documents
AACS, Share point
Flight Supervisors (volume)
Responsible for specific flights (equivalent to the dispatcher on ramp)
Radio, Mobile PDA
Check in Agents Actual Check in of passengers PC, intercom Tablet PC
Scheduling of resources
PlanControl
RealTimeControl
RosterControlStaff Requirements
History Data
Flight Schedule
Forecast / History DataCommunication
(DITES, Radio Data)
Flight Data & Updates
Demand Planning
RealtimeAllocation
Rostering & Management
Daily Staff Roster
Staff Attendance
Review of Requirements
Time & Attendance
ETHOS Interface
Basic DataExceptionsOvertime
Are the staff where they should be?
Check-inHand Geometry
ConcourseSwipe Card
Transfer DeskSwipe Card
Arrival / BaggageSwipe Card
Intranet Intranet Sign inSign in11
Hand Geometry will help eliminateFraudulent Sign-insQTU/Despatcher
Swipe Card
Is Check in on track?
AACS Future - Check-in View
Department : Passenger ServicesFunctional Area : Check-in countersTime Window : Current Time 10:30 AMOperational view : Check-in progress
Flight View
29%PK0231
67%AI0096
17%QR0101
38%MH0156
92%IY0865
09:30125
08:45
10:00
09:00
08:30
5
3
4
Flt # Booked Load Check-in ProgressStarted Counters
2
3
139
210
175
103
Status
What if it isn’t?
Milestone1 20
T X
The Day of Operations integrated milestones
Boarding
Is there a Gate/Stand available?
Stand Planning
Concourse Gates Remote Gates
Security SecurityBay No. Gate CountersSeating Screening Bay No. Gate CountersSeating Screening Exit points
F1 1 2 152 B 30 2 45 No Common exitF2 3 2 152 B 32 2 96 NoF3 5 3 234 B 34 2 96 No Common exitF4 7 2 150 B 35 2 40 NoF5 9 3 171 F 29 2 40 No Common exitF6 11 3 176 YES F 31 1 96 No Common exitF7 13 3 171 F 33 2 100 No Dedicated exitF8 15 3 184 F 36 2 138 No Common exit 36 & 41F9 17 3 178 F 37 2 143 No Common exit 37 & 38F10 19 3 230 YES F 38 2 138 NoF11 21 3 170 YES F 39 2 131 No Common exit 39 & 40F12 23 3 170 F 40 3 248 NoF13 25 3 191 F 41 2 94 NoF14 27 3 142 F 42 2 131 No Common exit 42 & 43B1 2 3 163 F 43 3 248 NoB2 4 3 159B3 6 2 114 YESB4 8 2 115 Security Screening at gate B5 10 2 104B6 12 2 104 EK JFKB7 14 3 124 BA All flightsB8 16 3 152 YES AI All flightsB9 18 3 150 YES TG All flightsB10 20 2 110 YES KE All flightsB11 24 2 170B12 26 3 120B13 28 3 126
Milestone1 20
T X
The Day of Operations integrated milestones
Load Control
Using TIBCO Business Process Management tool
Load Control
Milestone1 20
T X
The Day of Operations integrated milestones
Baggage
Are the right bags on board?
Baggage Reconciliation System (BRS)Checks the tag, using a bar code scanner, to ensure it can be loaded in the Unit Load Device (container) by the baggage conveyer (belt)
This will be recorded and sent to the Activity Control System so the status can be advised to those who need to know!
How do bags get to the aircraft?
What can go wrong?
SERVICE DESKRECEIVES A CALL
(B)BREAKDOWN REPAIRS - INTERNAL CUSTOMERS
EQUIPMENT ID , LOCATION ANDBRIEF PROBLEMS DESCRIPTION
RECEIVED
OPENWORK ORDER
ALLOCATERESOURCE
DIAGNOSE FAULT
RECORD TASK DETAILS ONWORK ORDER
ORCLE REQUISTIONPROCEDURE (B1)
WORK-ORDER DETAILS ENTERED IN
JOBCARD
JOBCARD CLOSEDAT
MONTH END
PARTS FITTED
PART ARE ISSUED
GENERATE CONSUMTIONREPORT
PARTSNEEDED
YES
NO
JOB CARD DETAILS ENTEREDHISTORY CARD
COSTING OF PARTS USED
• Maintenance Management System – new equipment requests,
• Repair management and preventive maintenance,
• Updates RMS when in and out of service
aaaaaaaaa
Increasing process automation
GSE asset tracking and optimisation
– will track equipment and allow equipment to be used in the most optimal way combining with RMS, and providing AACS with up to date status
Operation Controllers
Cargo/Baggage Transporters
Dispatchers
Check in/ Load Controllers
Loaders
Team Leaders
Ground Communication is the key for any Growing Airport
Ground Staff
Supervisors
Baggage Loaders
Passenger Bus Ramp Supervisors
Common Mobility Engine and OtherSpecific Application (BRS,CARGO)
MAS
Special Service Agents
GateControllers
ASM / ASO
Check-in supervisor
Transfer supervisor
• Decision support:AACS dashboardAlertsWorkflowReal-time access
• Decision support:AACS dashboardAlertsWorkflowReal-time access
• Decision support:AACS dashboardAlertsWorkflowReal-time access
• Decision support:AACS dashboardAlertsWorkflowReal-time access
• Decision support:AACS dashboardAlertsWorkflowReal-time access
• Operational support:AlertsWorkflowReal-time access
iPAQHP6300
i-mate PDA2k
Using mobility for supervisors
Day of Operations - AACS
Airport Activity Control System (AACS)
For Day of Operations management of DXB
DCA / ATC
SOCA
Managers / Supervisors
In vehicle wireless devices
Dispatcher / Ops
Ramp Services
Engineering Services
Baggage Services Passenger Services
Flight Summary view - AACS
Integration and technology
Op
era
CR
IS
DM
IS
AACS AACS M
AC
S
BR
S
RM
S
oth
ers
Data Integration Layer
Octenwave Mobilityplatform
BusinessActivity
Monitoring(Dashboard)
Database Layer
Business Rules &Alert Management
Portal Server
Portals
messaging
Push: Alerts / Workflow
interface
Pull information
PDA application
Wi-FiGPRS
PDA PDA
Delivering operations monitoring, control and proactive decision
making – on the run!
The IT integrated solution
The Information Bus
• RMS Plan Control• DNATA CRM• Maintenance Management System (MMS)
• RMS Plan Control• Stand/Gate Planning (TBA)• Chameleon (Cargo)• ULD Info (Nomad)• Flight Info (DMIS)• PAX Info (MARS)
• RMS Real Time System• DCS• DMIS• NOMAD• Chameleon• Time and Attendance System (TARS)• (M&A), GSE• BHS & BRS• Ground Radar (TBA)
• AACS• DMIS (AODB)• RMS Real Time System• TARS• (M&A), GSE• Stand allocation• BRS• DCS
12 months 1 month 1 Day Day of Operation Post Operation
• Resource allocation•Stand allocation•DMIS• MARS
• RMS Roster system• Stand/Gate Planning (TBA)
• AACS• DMIS (AODB)• RMS Real Time System• BRS• SMS• Mobility / PDA• DCS
• RMS Plan Control• Dnata CRM• Analytical Engine• Knowledge base
12 months 1 month 1 Day Day of Operation Post Operation
• Airport Activity Control System (AACS)•Stand Monitoring System (SMS)• Baggage Reconciliation System (BRS)• DCS
CONSUMERS
PRODUCERS
In Summary
From an IT perspective a growing airport requires increased control, efficient processes, new technology e.g. mobility and most of all integration