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Copyright © 2014 Oracle and/or its affiliates. All rights reserved. |
Smart Utility OperationsBreaking down the barriers in your organization
Mike BallardSenior Director Utilities Strategy EMEAOracle UtilitiesJuly 29, 2015
Copyright © 2014 Oracle and/or its affiliates. All rights reserved. | Oracle Confidential
58602million
billion
3000More Data
xSmart Meters
Data Points3.5billion
Smart Mobile Devices
39%Access to Internet
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96
43Don’t Trust Their Utility Provider
%
%Working to Improve Customer Satisfaction
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UK 2013The storm that stole Christmas
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60337 700 Customer SatisfactionOutage Hours Major Outages
www.jdpower.com/press-releases/2014-electric-utility-residential-customer-satisfaction-study
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Satisfaction Increases when communication is…
• Proactive and value adding• Regular – keep up the drum beat• Clear – right message to the right
people• Via right channels (by customer)
– Automated Calls– Emails– Texts– Social
Reactive Proactive0
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Work & Asset
Customer
Metering Grid
Analytics
Information Technology
Corporate Administration
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ŧ
Work & AssetCustomer Metering Grid
Legacy integrations
Meter to Cash
Field Work
Analytics AnalyticsAnalytics Analytics
Outage Operations
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Analytics
Work & AssetCustomer Metering Grid
Automated process-based integrations
Field Work
Project Management
Service Order Mgt
Device Operations
Outage Care
Outage Operations
Outage Repair
Financials
Meter to Cash
Customer Self-Service
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Value of Analytics
Over 75% reduction in manual exception review
Over 2000 new malfunctioning meters scenarios found
Over 15 Gas Leak scenarios identified annually
Avoided millions in damages and legal costs
Identified 4,400 cases of theft representing well over $1 million in annual lost revenue
Net total avoided $564k annual future loss during pilot
Meter Services Gas Safety GridOperations
Revenue Protection
Billing Operations
Cut break to fix time by 50% using faulty meter analytics
Improved meter malfunction detection before back bill needed
Leverage predictive analytics to reduce the number of transformer failures by more than 20%
Continued monitoring of network connectivity model improves data quality
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Regulatory Changes
Innovative Technology New Industry Players
Connected Consumers
….In an industry that is facing unprecedented change
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Accelerate your utility operations
Modern Customer and Operational Systems
Integrated Customer Engagement
Trusted Service Leadership
Proactive Multichannel
Communication
Innovative Value Add Services
Data Driven Decisions
What’s next?
embrace your
FUTURE
$
Get to the next level by innovating faster
Oracle Confidential