Cork Open Day June 13 2012Radisson Airport Hotel

Registration: 9:00->9:30Welcome: 9:30 -> 9:40Cambium: 9:40->11:00

Introduction to CambiumWhats new, how we are Changing and PlansTechnical Update PTMP450

Coffee 11:00->11:20

Cambium 11:20->12:30 InitiativesHigh-level look at roadmap for the 12 months

Lunch: 12:30->13:30

Cambium 13:30->14:00Interactive Questions and Answers

Azotel 14:00->15:00

Azotel / Wrap 15:00->15:20

CORE Updates

• Contention Rates Implementation Guide

• CDR Rating Tool

• WIB Traffic Shaping Enhancements

• Archive IP Usage Data

• Customer Bandwidth Usage Source

• Update All WIB Files

• User Password Enhancements

• Check for duplicate IP addresses

• Customer Tracking Colour

WIB Traffic Shaping EnhancementsTop Level Contention

Bursting Support

Available bandwidth on the WIB is shared between all customers demanding bandwidth

Bursting allows customers to receive higher bandwidth than their usual rate for a short period of time.

Customer Bandwidth Usage Source

Customer account bandwidth usage details - that are widely used in the system to create customer usage summaries aswell as being used by SAND (Subscriber Auto Notification & Disconnection) system - so far were generated by either:

WIB controlleror RADIUS

New option has been added to the above - customer bandwidth usage detail can be created from a "Traffic" profile of the "primary" CPE attached to the customers account.

This opens a lot of new possibilities - as now operator can poll the traffic profile from CPE w/o having the WIB in line or even RADIUS used for AAA (or in situations where Wireless equipment does not support loggin the Accounting to a RADIUS server).

Archive IP Usage Data

In the past when a customer went to "post", it was necessary to keep the customers IPs in the IP table in order to retain the customer usage graphs. The downside to this is that the IP was not then available for use for other customers. For private IPs this is generally not a problem, but for scarce public IPs it can be.

• How often you would like the audit run (daily, weekly, monthly). • How many days should a customer be "post" before their IP details will be archived• Indicate how long (how many days) the data should be retained in the Archived IP Table

Update All WIB Files

Update WIB files - Detailed History

General Updates

• Sales Pipeline Definitions

• SIMPLer Form 477 Integration

• Last 24 Hours Top 20 Usage

• Maintenance Issue Search Engine

• Assigning Inventory to Install Crews

• Custom maintenance types

• Customer Note

• Google Contacts Integration

• Lodgment Reference setup

• New Customer Equipment Graphs and NAT

• Ping tool

• Session Disconnection (PoD) Interface

• Site costs user rights

• Sites/Equipment Custom Fields

• User Rights templates

• Real Time Graphing

Last 24 Hours Top 20 Usage

There has been option added to view Top 20 Usage for the Last 24 Hours.

SIMPLer Form 477 Integration

Designed for the American market but does have use in Ireland

Real Time Graphing

User Rights templates

Feature that provides a template schemes for Access Rights of SIMPLer User

Accounts templateHelpdesk templateSales template

New Customer Equipment Graphs and NAT

This allows Operator to set default customer equipment graphs and NAT options .

When new customer is created using "Add New Customer" option it will check appropriate checkbox under customer account

Maintenance Issue Search Engine

Search box has been added to the “Maintenance” page to search for maintenance tickets by date, customer standard information ( name, nickname, invoicing ID), Customer ID, Nickname or Issue Number

Sales Pipeline Definitions

Billing Updates

• Add credit under "Assign customer credit to the invoice" page

• Authorization Codes for CC/E-echeck transactions

• Credit Card Auto - Payment Attempts

• Every [N] Invoices

• Import Non-EFT payments from CSV file

• Ability to overwrite title/body of Credit Card Expiry Notification E-mail

• Auto-Payment - Send Receipt

• Consolidate Subscriptions

• Currency Fraction Digits

• Carry Over unused top ups to next month' & 'Prorate initial month usage flag

• SAND Minimum Amount Owed

• SAND more frequent execution

Carry Over unused top ups to next month' & 'Prorate initial month usage flagTwo new options were added to SAND (Subscriber Auto Notification / Disconnection) setup in SIMPLer:

• Flag to turn on/off carrying over the unused top-up usage to the next month • Flag to turn on/off prorating of the CAP in the initial month of service - by default the CAP for the first

month is PRORATED (calculated from monthly allowance based on the number of days customer will be getting service) - this flag let's operator to give the full CAP to a customer in the first month regardless of the number of days he has service in this initial month

Both features can be enabled globally under the 'operator details page' and then overridden on a case by case basis at the customer level from 'modify customer network details' page.

SAND more frequent execution

Operator can decide to run it periodically - each 10, 15, 20, 30, 60 minutes. It can be set separately for traffic and invoice based SANDs. It is recommended not to overuse this feature and set the longest period possible. I.e. Azotel recommends to remain on 'once a day scheme' for invoice based SAND. And run the usage (traffic) based SAND each 30 minutes.

SAND Minimum Amount Owed

Operator can now specify minimum amount owed which SAND runs for. Earlier SAND ran for each customer who was due no matter what was the amount due. Now it is possible to set the minimum amount. If customer owes less than specified value SAND will not notify / disconnect them

• Add credit under "Assign customer credit to the invoice" page

• Credit Card Auto - Payment Attempts

• Auto-Payment - Send Receipt

Option to add credit has been added under "Assign customer credit to the invoice" page. This will enhance speed of crediting an invoice. This option is available only unless customer has any credit assigned to theirs account.

Operator can set number of attempts (up to 10) of credit card auto payment

Operator to set up customers to get email notification with receipt for a payment

Every [N] Invoices

An updated has been applied to SIMPLer to allow operators to setup staggered subscriptions on a customer account. This feature allows a user to define how often the staggered subscriptions should show up on the customers regular recurring invoice

In the example above the customer is setup for monthly billing (defined by the customer's billing Frequency on another page). They will be charged for Residential Internet ($41.95) every month but on every 3rd invoice generated the customer will be charged the additional $16.75 for their Quarterly Web Hosting will also be charged on the invoice.

Usage Based Billing

Multiple models offered Fixed Cap – SANDSFixed Cap – Auto RechargeFixed Cap – ThrottleFixed Cap – Re-route to EUP

Global setting or individual settings

Auto Triggers at X% of usage

Subscriber Auto-notification and Disconnect

Monitors subscribers whoseInvoices are overdueMonthly data cap has been exceeded (if the operator chooses to set a data cap).The operator can specify thresholds at which the system will:

• Send notifications to the subscriber.• Automatically create a billing issue.• Throttle the subscriber by moving them to a lower bandwidth bucket.• Disconnect the subscriber.• Automatically charge the subscriber for additional data (in the case of a data cap being reached).• Re-route customer to Payment page

Allow access their End User Portal to make a payment and get back online with NO operator intervention.

Disconnected subscribers can be re-directed to a webpage that advised that their account has been suspended.

Settings applied Globally across or customer or customised per customer

Fully Customisable Notification Page – End Use Portal

End User PortalThe End-User Portal provides end customers with online access to important information about their account.

This is a drive to self management

Template driven

Or

Embedded via iframe

The “Home” Tab:

The “Account” Tab:Change password, access personal information, see invoices, make payments etc.

The “Network” Tab:Access usage graphs, IP settings, perform speed test

etc.The “VoIP” Tab:

Access VoIP account details.

The “Hotspot” TabAccess Hotspot account, view and access tokens etc.

Account Holder” SectionShows customer account details. 

Customer Usage Summary and GraphsOutlines the customer’s monthly allowance and their current usage.

Invoice DetailsShows details of the current invoice. A payment can be made by selecting the “Pay Now”

button.

The “Support” TabOpen Support tickets direct to ticket system.