Corporate AnalyticsCorporate Analytics

MONITOR AND ENFORCE SERVICE LEVEL AGREEMENTS FOR KEY CORPORATE ACCOUNTS

Customer InsightCUSTOMER

INSIGHT

Polystar’s Corporate Analytics solution is

designed for Account Management and

Business Service teams to continuously

monitor and report adherence to Service Level

Agreements (SLAs) for key accounts, covering

voice, SMS and mobile data services.

The customer base may be segmented into

as many as 20,000 customer groups, making

it possible to issue SLAs for corporations,

individual VIP subscribers or Machine to

Machine (M2M) customers.

Performance supervision is carried out from

a comprehensive overview dashboard with

filtering features for the display of key indicators

for each key account, including individual

departments or teams. Service assurance

information can be monitored for key customers

and corporate accounts. This can be captured

and delivered to customers to demonstrate

compliance with SLAs.

Alarms can be set for critical thresholds in

order to provide advance notification of trends

that threaten to degrade service or breach

SLA levels. The Corporate Analytics solution

also provides access to extensive pre-defined

reporting features that enable continuous

monitoring of QoS, traffic volume and service

usage for each corporate account or group.

www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014

KEY BENEFITS

Build trust and loyalty by showing facts on delivered quality

Offer customer specific SLAs

Identify and proactively address potential issues before SLA levels are breached

Corporate Analytics

AccountManagement

www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014

The Corporate Analytics solution for voice and SMS services delivers a complete overview of performance for each customer group. This is displayed through a comprehensive dashboard portal with granular filtering capabilities.

End-to-end voice service quality can be determined from the point of call establishment to call release, with KPIs provided such as failure and drop rate (%).

For SMS services, the quality of sent and received messages can be tracked. Failure rates are calculated and displayed as a %. Performance at the level of individual accounts or by departments and teams that have been included can be viewed over time, as well as by handset or device type.

In addition to voice and SMS, the subscriber location together with performance data on location updates can be viewed.

The dashboards in the mobile data portal present performance and statistics information for each account at different levels (i.e. corporate, department and team). Metrics such as data access performance and data consumption are presented graphically.

The information delivered covers accessibility, mobility and integrity performance indicators, as well as throughput and data volume levels. For mobile data usage, traffic sent and received within both home and visited networks (roaming) is available.

The portal offers the flexibility to select time periods including aggregated levels on an hourly, daily or weekly basis. In addition to filtering the information by specific accounts and grouping by department or team level, handset device analysis can be performed for each account.

PORTAL DASHBOARDS FOR VOICE AND SMS

PORTAL DASHBOARDS FOR MOBILE DATA

www.polystar.com | +46 8 50 600 600 | marketing@polystar.com© Polystar 2014

SLA REPORTING AND ALERTING

The Corporate Analytics solution is used

primarily to monitor SLAs and to provide

alerts if they are in jeopardy. Monitoring is

undertaken either from the alarms or using

predefined reports and dashboards. To simplify

internal processing and reporting, a scheduling

dashboard can be used to send information

about usage and performance for specific

customers to the relevant account manager by

mail at regular intervals.

The Corporate Analytics solution allows for

smooth implementation of customer-based

SLAs, with scheduled account and service

management reports and a custom set of

alarm levels.

Easy implementation of SLA quality

indicators

Weekly/monthly report customisation

Comprehensive library of predefined

KPIs for custom SLAs

CORPORATE ANALYTICS REPORTING PACKAGE

Designed for Account Management and Business Service teams to continuously monitor and report

adherence to SLAs for key accounts, covering voice, SMS and mobile data services. It monitors the

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