corporate presentation 5 th november 2008. agenda the preferred security partner our expertise...
TRANSCRIPT
Corporate Presentation
5th November 2008
Agenda
The Preferred Security Partner
Our Expertise
Business Updates- Dubai - Abu Dhabi
24
The Preferred Security Partner
• Established for 50 years in the Security Industry
1. Started 1959 - Government Statutory Board
2. June 1, 2005 - Corporatised
3. 100% Owned by Temasek Holdings
4. Operations
a) 60 cities in Asia Pacific
b) 30,000 employees
• Largest Security Provider (Consulting, Security Technology, Manpower and Cash Management) in Singapore
• Turnover (Year ended 31 March)
Introduction to Certis CISCO
2004 (US$mil)128.3
2006(US$mil)174
2005 (US$mil)146.7
2007(US$mil)180.8
• Experienced and Competent
• 50 years of experience
• Well-trained with established procedures and processes
• Proven track record for businesses, government agencies
and homes
Introduction to Certis CISCO
Introduction to Certis CISCO
• Providing quality service to meet and exceed customers requirements
• Quality standards achieved• ISO9000 • People Developer’s Standard
• Adopting 6 Sigma methodology to further enhance quality service and delivery
To secure a target such that it is inaccessible or difficult to overcome
Deter
To identify and monitor the threat before it penetrates the secured area
Detect
To minimise loss of lives and/or assetsDeny
3Detecteter
eny
Certis CISCO’s Approach to Security Aims of Security
MACHINEMACHINETechnology,
enhances the effectiveness and efficiency of the MAN
METHODMETHODExperience and competency
are key to designing and implementing effective processes and security
solutions
MANMANAn organization is only as
strong as its people
M3 - Certis CISCO’s Holistic Approach
Our Expertise
Certis CISCO Services
• Manpower
• Logistics
• Technology
• Monitoring
• Consulting
• Education
• Enforcement
• Information Management
• Infocomm
• Security Consulting Services
• Security Master Planning
• Security Audit and Review
• Security Design and Planning
• Project Management
• Business Continuity Management
• Event Management
• Security Management Services
• Investigation Services
• Pre-employment screening
• Business Due Diligence
• Fraud Investigation
• Technical Surveillance Counter Measures
Consulting
• Multi-disciplinary team with operations and engineering
expertise
• Certified Protection Professionals (CPP) accredited by
American Society for Industrial Security (ASIS)
• Track Record - Completed over 250 projects (Local &
Overseas)
Consulting
• Security experience & expertise combined to offer training programmes
• Equip security personnel with knowledge & skills for job competency
• Enhance knowledge of security professionals• Enhance security environment of organisations
• Partnership with Temasek Polytechnic• Conducts diploma & certificate courses in
security and fire management
• ISO 9001:2000 Certified
EducationCertis CISCO Academy
• Security Product & Systems
• Design & supply security products and systems for premises protection such as
• Intrusion Detection System
• Access Control System
• Video Surveillance System
• Expertise and experience to integrate and install security systems for effective security coverage
• Maintain and support security systems
• Largest fleet of technical support officers
Technology
• Integrated Solutions
Clients include:
• Government buildings (Ministry of Manpower)
• Key installations (Public Utilities Board)
• Banks (Development Bank of Singapore, United Overseas Bank)
• Industrial and Logistics warehouses
• Commercial Complexes and offices
• Educational institutions
• Entertainment Complexes & Retail outlets
• Private homes
• Installed and Commissioned more than 6,000 CCTV cameras / systems in Singapore for year 2006
Technology
• 24/7 Integrated Operation Centre
• 1st and largest of its kind in Singapore and
the region (excluding Military/Police)
• Centralised monitoring and control of Certis
• CISCO’s operations
• Managed by former senior military officers
with extensive incident management
experience and knowledge in command and control issues
• Employing state-of-the-art technology
• Automated Reporting System Interface
• Track & Trace System
• Officer Support System (Patent pending)
• Incident Reporting and Investigation
Management System (IRIMS)
Technology
Our Technology for Support
• Largest security transport service for cash and valuables• More than 460 armed officers• 150 security vehicles
• Largest dedicated cash processing centre• Enables the smooth functioning of national cash circulation
on a daily basis
• Providing security operations with zero tolerance for error• Speed and Security matters• Customers include banks, supermarkets,
independent retailers• All ATM users
Logistics
• Spectrum of secure logistics services for cash and valuables encompasses:
• Cash-in-transit serviceItems are tagged, bar-coded and transported by armed security officers in Certis CISCO security vehicles
• Cash Processing Services & Same Day Crediting Sorts, counts & deposits cash on behalf of retailers and all major banks
• Banking Support ServicesBulk breaking of cash for banksCash reconciliation for bank
• ATM replenishment serviceAssists banks in replenishing ATM cash to ensure supply meets demand
Logistics
• Established track record with almost 50 years of experience in protection security
• Largest Auxiliary Police Force in Singapore with over 4,000 armed officers
• Empowered with Police powers and immunities
• Headed by DAC Jessica Kwok, a senior officer seconded from Singapore Police Force
Manpower Armed Guarding (Auxiliary Police Officers)
• Expertise in protecting VIP buildings, key installations, embassies, commercial complexes, banks and industrial facilities
• Spectrum of manpower security services includes
• Static security
• Mobile escort
• Armed response
• Traffic and crowd management
Manpower Armed Guarding (Auxiliary Police Officers)
• Competently trained officers
• Seven weeks of comprehensive training at Certis CISCO Academy
• Curriculum approved by Singapore Police Force
• Officers equipped in knowledge of the Law, unarmed Police tactics and weapons handling skills
• Simulated scenarios that trains officers to react skillfully and decisively in life-threatening situations
Manpower Armed Guarding (Auxiliary Police Officers)
• Professional and customer-service oriented, elite security service
• Pinnacle of security services combining APO experience with top-notch customer service
• Specially trained to serve as ambassadors for VIP events and iconic premises
• Fully integrated with the operations and culture of customers’ businesses
SUITS Security @ The National Museum
Manpower SUITS - Premium Security Protection
• Largest unarmed security force in Singapore with close to 1,000 Protection Officers
• Experienced in protecting government buildings, office complexes, retail malls, industrial facilities, warehouses and condominiums
• Officers are thoroughly security-screened
• Trained and certified under Workforce Skills Qualifications (WSQ) by CISCO Academy before deployment
Manpower Unarmed Guarding (Protection Officers)
• More than 290 Enforcement Officers
• Assist government departments and statutory boards in their law enforcement functions
• Our partners include• Traffic Police - illegal parking on public roads• HDB - illegal parking in HDB carparks• Health Sciences Authority - illegal sale of cigarettes to minors• URA - illegal use of premises
Enforcement
Business Updates
UAE5 November 2008
Outline
Business Model
What Is Our Approach to Address The Market - Product Proposition
Where Are We Today - Revenue Build Up
Long Term Prospects - Business Upside
Business ModelApproach to Market
Market Gap
Inadequate Security Standards
Lapse in Service Delivery
Back to Basic
Setting Standards
Service Delivery
Prompt Recovery
Competitive Edge
Security Service Experience
Selection Process - Customized- Nationality, Language
Skills- Physique
Security Training - Our Philosophy- 3 D- M ³
Customer Service - Basic Etiquette Induction
Delivery - On Time and No Down time
Unique Selling Proposition
Product Differentiation
•International Company•Stringent Selection of Guards•Induction Course, Training by Police, OJT•Good Welfare (proper housing, pay on time Health/medical
insurance and Incentive scheme)
Service Differentiation •Responsiveness to Clients Requests•Prompt recovery
Delivery Differentiation•Experienced Management Team•Operational Excellence – Tried and Tested
Competition
Dubai - 266 Agencies
Top 3 - End FY 10
S.N. Name Ow ners Business FocusEstimated
No.of Guards
Presence in UAE
Local company wholly owned by Sheikh
1 Transguard (Emirates Group Security)Sheikh Saeed Bin Rashid Al
Maktoom
Airport, DNATA, Airport catering, Emirtes Schools/colleges, Training
School2500 10 yrs
2 Dubai Security Services (DSS) Nakheel Group Sheikh Sultan Bin SuleyamAll Palm projects, All Sea ports,
Airports, 1750 10 yrs
3 First Security Group (L L C) Ex Police Generals Airports, Security tranning school 700 2 yrs
MNC
4 Group 4 Securicor Multinational Everyw here 8000 12 yrs
5 Guardforce Security Multinational Malls 250 2 yrs6 Gulf Fidelity Security Services Multinational Malls, Retail outlets 600 2 yrs7 Palmon Group - Secure plus Multinational
Locally owned company
8 Berkely Security Services FM + Security Hotels 600 15 yrs9 Al Jaber Security Security 300 5 yrs10 Al Manal Security LLC Security 200 5 yrs11 Blackcat Security Services Security Govt. Eastablishment, Retails 500 7 yrs12 Eagle Hunter Security Security Same as above 500 9 yrs13 East Coast Services " 300 5 yrs14 Emirates Security Services ETA group company 600 5 yrs15 Farnek Services " 200 10 yrs16 Lahej & Sultan Security Services LLC " 300 10 yrs17 Pow er Security " 500 10 yrs18 Prestige Security Services " 500 8 yrs19 MAF Securicor LLC Majid Al Futtaim group 250 8 yrs20 911 Security Services 200 1 yr
Guarding Companies - 266 No of guards 30,000
Market ShareCurrent 15%Projected 40% End Fy09
Competition
Abu Dhabi - 10 Agencies
S.N. Name Ow ners Business FocusEstimated
No.of Guards
Presence in UAE
Locally owned company
1Spark Security Services Local Company Spark group
Majority Malls (Marina, Al Walda, Mindinat Shopping Centre, Al Raha) and Oil Fields 2250 5 yrs
AL Jaber Coin Local Company AL Jaber and South African Company Coin
Majority Hospital s, Carrefour Supermarket , Abu Dhabi Mall, Ministry of Education 1800 10 yrs
Securiguard Middle East
Local Co. and Canadian Co. Securiguard
Majority Khalifa Committee Contract (Residential Apartment ow ned by government), ADWEA ,Ministry of Education 1600 5 yrs
Star Security Services
Local Company ( Al Qubaisi group)
Majority Abu Dhabi Municipality contract ( more than 500 guards ) and oil f ields 950 5 yrs
United security Group Local Co. AL Otaiba and British Company Majority ADCB and Buildings 500 5 yrs
Fist Security Majority Off ice Buildings, Al Ain Mall 175 4 yrs
Falcon Security
Abu Dhabi National Co. And Falcon Co. (Local Co.) Sponsor – Ascorp Group
Under process, cleared by PSBS Licence but yet to approve by Minister of Interior - 0
Emirates Gatew ay -
Contract w ith Abu Dhabi army G.H.Q 200 4 yrs
MNC
1a G4S Guarding and Money Transfer1b G4S Security for Money Transfer
Abu Dhabi Guarding Companies
15 yrsInternational Company – having 2 licences
Majority Hospitals, Off ice Building and Embassies and ADNEC 2100
Top 5 - End Fy10 Key Markets Sawaeed 16 partners ICAD – Workers Dorm Hotels & Leisure
Market Credentials
Successes
Referral of 60 Guards for Hyatt
Market Credentials
Successes
Financial Projections – FY09 & FY10Dubai Guarding
In Dh’s ‘000 FY 09 FY 10
Sales 12,894 53,876
COS / Variable Cost (11,350) (44,585)
Gross Profit 638 8,317
Fixed Cost (2,888) (5,345)
PBCO (2,250) 2,964
Corporate Overhead (1,175) (1,481)
PBIT (3,425) 1,481
Interest Expense (64) (70)
PBT (2,587) 2,386
Loss / Profit % -20% 4%
EBITDA (2,361) 2,977
Accumulated (Loss) / Profit (4,420) (2,034)
On Target
Dubai Guarding
FY 09 Duty posts StatusApr - Nov 400 AchievedDec - Mar 480 Will AchieveTotal 880
Start Point Recurring Revenue Dhs 29.9m
FY 10 Target Dhs 53.8m
Current Average Sales ClinchedMonth Dhs 4.16mAnnual Dhs 49.92m50% Actualization in FY10 Dhs 24.96m
Average New Duty Post to Achieve Month 90Annual 1080Total – Recurring + New 1960
Financial Projections – FY 09 & FY10Abu Dhabi Guarding
In DHS’000 FY 09 FY 10
Sales 3,266 29,445
COS / Variable (2,177) (23,468)
Gross Profit 787 5,139
Fixed Cost (1,507) (3,725)
PBCO (720) 1,414
Corporate Overhead (385) (690)
PBIT (1,105) 724
Interest Expense - -
PBT (803) 1,562
Loss / Profit % -25% 5%
EBITDA (580) 2,020
Accumulated (Loss) / Profit (803) 760
On Target
Abu Dhabi Guarding
Fy 09 Duty posts StatusApr - Nov 50 AchievedDec - Mar 280 Will AchieveTotal 330
Start Point Recurring Revenue Dhs 11.7mFY 10 Target Dhs 29.38m
Current Average Sales ClinchedMonth Dhs 260KTargeted Dhs 2.86mAnnual Dhs 34.3250% Actualization in FY10 Dhs 17.16m
Average New Duty Post to Achieve Month 80Annual 960Total – Recurring + New 1290
Financial Projections – FY09 & FY10UAE Guarding
WillIncrease 3 times with purchase of accommodation
In Dh’s ‘000 FY 09 FY 10
Sales 16,160 83,321
COS / Variable Cost (13,530) (68,053)
Gross Profit 1,425 13,457
Fixed Cost (4,396) (9,079)
PBCO (2,971) 4,378
Corporate Overhead (1,560) (2,171)
PBIT (4,530) 2,207
Interest Expense (64) (70)
PBT (3,390) 3,948
Loss / Profit % -21% 5%
EBITDA (2,941) 4,997
Accumulated (Loss) / Profit (5,223) (1,274)
Business Upside
Revision of Minimum Wage
Potential JV with Abu Dhabi Police
Purchase of Workers’ Accommodation
Massive Development Projects
Sawaeed – CertisChairman & Board
CEO/ MD & Country Head, UAE
Group GMDubai
GMAbu Dhabi
Risk Management Group Finance
Internal AuditGroup Human Resource
Group Information SystemsCorporate Services
Group GM Sales & Business Development , UAE
Certis CISCO InternationalPresident
Senior Vice PresidentEnterprise Development
Sawaeed - Certis Organisation Chart