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Tripler Army Medical Center

4 2007 Tripler Army Medical Center Patient Guide

Acknowledgements:

The Tripler Army Medical Center Public Affairs Office would like to thank the staff of the publisher,MARCOA Publishing, Inc. and the many Tripler staff who assisted in preparing this guidebook. Theresources they provided, their suggestions and review of the information in this booklet were invalu-able. We would especially like to thank the Tripler Clinical Support Division and its Information Centerfor providing us with updated telephone numbers and other information resources, and the LogisticsDivision Facility Management Branch for assistance in updating maps used in this guide.

Published by MARCOA Publishing, Inc., a private firm in no way connected with the U.S. Army, under exclusive written contractwith Tripler Army Medical Center. This installation guide is an authorized publication for members of the U.S. military services. Thecontents of this guide are not necessarily the official views of, nor are they endorsed by the U.S. Government, the Department ofDefense, or the Department of the Army.

The advertisements for products or services in this publication are not endorsed by the Department of Defense, the Depart-ment of the Army, nor MARCOA Publishing, Inc.

Everything advertised in this publication will be made available for purchase, use, or patronage without regard to race, color,religion, sex, sexual orientation, national origin, age, marital status, physical handicap, political affiliation, or any other non-meritfactor of the purchaser, user, or patron.

The editorial content of this guidebook is edited, prepared and provided by the Tripler Army Medical Center Public Affairs Office.

© 2007MARCOA Publishing, Inc.P.O. Box 509100San Diego, CA 92150-9100(858) 695-9600www.marcoa.com

Acute Care Clinic(Schofield: 6 am to 9 pm) ................433-8850

Ambulance ..................................................911Appointments (Clinic) ....433-2778 (433-APPT)Appointments

(Clinic Cancellation) ..............433-1177/1164ASAP

(Army Substance Abuse Program)..433-8700Child Abuse/Neglect

Military Police (Ft. Shafter) ..............438-7114Schofield Barracks ..........................655-7114Child Protective Service (Honolulu)..533-7125

Customer Relations Office ................433-6336Emergency Room ..............................433-6629Hospital Security

(Tripler 24-hour) ......................433-6661/6662

EMERGENCY: 911

Pediatric Clinic..................433-6697 Family Practice Clinic ............433-3300(weekday and extended night/weekend hours) (weekday and extended night/weekend hours)

AN EMERGENCY IS DEFINED as a condition or injury that, if not treated immediately, could endanger the life or health of the individualor cause permanent disability. We recognize that a parent may not be sure whether their child’s problem is an emergency. If you haveany questions, please call the Family Practice clinic (433-3300) or the Pediatric Clinic (433-6697) during clinic hours.

Tripler Pediatric Emergencies

Military Police (Ft. Shafter) ..............438-7114Police Desk (Tripler) ........................433-1111

Marriage and Family Therapy Center................................433-8550

Military Directory Assistance..............449-7110Military Family Abuse Center ............533-7125Military Liaison

Air Force ..........................................433-6775Marine Corps ..................................433-6614Navy ................................................433-6611

Red Cross Volunteer ..........................433-6631Red Cross Emergency................877-272-7337Tripler Information Center............433-2778 x11

or ............................................433-6661/6662TriWest ..................888-TRI-WEST (874-9378)VA Ambulatory Care Clinic ................433-0600

Important Phone Numbers

http://www.marcoa.com

TABLE OF CONTENTS



Tripler Army Medical Center1 Jarrett White Road

Honolulu, HI 96859-5000www.tamc.amedd.army.mil

How to use this guideThis guide has been organized to find the information

you need quickly, especially service members and fam-ilies new to Tripler Army Medical Center. As listed in thenext column, the guide has been divided into 12 chap-ters. Each chapter begins with a page colored blue, foreasy visual reference. The chapter opening page alsolists the topic headings included in the chapter. Anindex to the Guide is printed on Pages 6-7.

A telephone/location directory on pages 16-17 lists,in alphabetical order, Tripler’s various medical depart-ments, services and other useful topics.

Several maps are included in the Guide: an overallmap of the main building; First Floor, OceansideEntrance; 4th Floor, Mountainside Entrance, and a mapof the Tripler facilities and parking areas.

Keep the guide within handy reach. Later, when youneed information about a particular topic, use the Appt.Line Telephone Codes on page 19 to find the informa-tion you need.

Patient Guide Index ..................................Page 6Aloha & Welcome ....................................Page 8How to Receive Healthcare

in Hawaii ................................................Page 9Obtaining Tripler Services ......................Page 13Military Personnel Information................Page 25Hospital Services ....................................Page 27Medical Clinics, Departments,

Programs ............................................Page 36U.S. Army Health Clinic

Schofield Barracks, Hawaii ..................1U.S. Army Health Clinic

Camp Zama, Japan ..............................Page 55TRICARE Service Center,

Tripler Army Medical Center ................Page 57Dental Care..............................................Page 62Other Services ........................................Page 65Tripler Army Medical Center....................Page 72Other Agencies at Tripler ........................Page 76TAMC Maps....................................Page 79 & 85Upon Your Arrival....................................Page 80Military Buyer’s Guide ............................Page 89

Index

Introduction

Chapter 1

Chapter 2

Chapter 3

Chapter 4

Chapter 5

Chapter 6

Chapter 7

Chapter 8

Chapter 9

Chapter 10

Chapter 11

Chapter 12

Map



Patient Guide Index


Acute Care Clinic (SB) ......................................52ADHD Clinic ......................................................48Admissions (Hospital) ......................................24Adolescent Clinic ..............................................44Adult Family Member Assistance (SB)..............54Adult Medicine Clinic ........................................26Adult Psychology ..............................................49Air Force Liaison ..............................................26Alcoholism Program ........................................47Allergy Clinic ....................................................37Ambulance Service (SB) ..................................52American Eatery ................................................30American Red Cross ........................................28Antepartum Diagnostic Center ..........................41Appointment Line..............................................19 Armed Services YMCA................................40, 45Army Community Service ................................66Army Emergency Relief ....................................66Army One Source: 24/7 Customer Service ......11ASAP (Army Substance Abuse Program) ........47ATM ..................................................................34Aviation Medicine (SB)......................................52Banking ............................................................34Barbershop........................................................34Behavioral Medicine Service ............................48Birth Certificates................................................28Blind Vendor Stand ..........................................30Blood Donor Center ..........................................37Bowling Alley ....................................................68Breast Cancer Support Group ..........................35Bus Service ......................................................67Camp Zama Health Clinic ..................................55Cancer Support Group ......................................35Carlson Wagonlit Travel ....................................34Center for Aging (VA)........................................78Center of Excellence in Disaster Mgt ................77Central Appointment System (CAS) ..................18Chapel ..............................................................28Chaplain ............................................................28Child and Adolescent Psychiatry Svc ................47Child and Youth Services ..................................68Child Assistance Center (SB) ............................54Child Care..........................................................68Child Protective Service ....................................50Child Waiting Room....................................40, 45Clinic Orientations for

Newcomers & Newly Eligible........................11Commanding General..........................................8Community Recreation Center ..........................68

COPE (Pain Group Treatment ) ........................48Customer Evaluation ........................................33Customer Relations ..........................................33DEERS - Defense Enrollment

Eligibility Reporting System ........................12Delta Dental (Dental Insurance) ........................64Dental Clinic ......................................................63Dental Clinic (SB)..............................................63Dining Options ..................................................29Discharge (Patient) ..........................................24Drug Addiction Program ..................................47Dry Cleaning ....................................................34Education Center ..............................................69EFMP ................................................................38Electronic Medical Records (CHCS II) ..............12Emergency Room..............................................23Exceptional Family Member Program ..............38Family Advocacy Program ................................50Family Medicine (SB) ........................................53Family Medicine Clinic ......................................39Far from Home (Spt Grp)..................................35First Hawaiian ATM ..........................................34Fisher House ....................................................69Fitness Center ..................................................68Florist ................................................................34Food Closet ......................................................29Graduate Medical Education..............................69Guest Lodging ..................................................70Handicapped Parking ........................................20Health Clinic Camp Zama ..................................55Health Clinic Schofield Barracks ......................51Health Education ..............................................37Health Promotion Program (SB) ......................53Healthy Lifestyle................................................48Human Animal Bond Program ..........................31Humanitarian Assistance (COE) ........................77ICE (Interactive Customer Evaluation) ..............33ID Badges..........................................................20Immunization Clinic (Adult) ..............................37Immunization Clinic (Pediatric) ........................39Infectious Disease Clinic ..................................39Information Center ............................................18Inspector General..............................................31Judge Advocate ................................................32Labor and Delivery ............................................41Laundry ............................................................34Lean Program ..................................................48Legal Assistance ..............................................32Liaison Offices ..................................................26

Patient Guide Index


Lost and Found ................................................20Mail (Internal) ..................................................24Mail (USPS) ......................................................35Marine Corps Liaison ........................................26Marriage and Family Therapy Center ................50Medical Correspondence ..................................24Medical Records (outpatient)............................53Medical Records (SB) ......................................53Meditation Chapel ............................................29Military Liaison Offices ....................................26Military Telephone Information ........................16Mother-Baby Unit Ward ....................................42Navy Liaison......................................................26Neonatal Intensive Care Unit ............................42Neuropsychology Service ................................49NICU (Neonatal ICU) Ward ..............................42Nursing Department..........................................32Oahu Consolidated Refill Pharmacy ..................47Obstetrics-Gynecology Department ..................40Optical Shop......................................................34Pacific Islands Health Care (VA)........................78Pacific Telehealth and Technology Hui ..............77Pain Rehabilitation Program ............................48Parking Areas..............................................20, 79Pathology Department ......................................42Patient Support Groups ....................................35Patient’s Trust Fund ........................................24Pearl Harbor Refill Pharmacy............................45Pediatric Clinic ..................................................44Pharmacy Department ......................................45Phone System ..................................................16Physical Fitness Center ....................................68Police-PMO ......................................................20Post Exchange ..................................................34Post Office ........................................................35Prescription Window ........................................45Primary Care Manager ......................................58Psychiatry Department......................................47Psychology Department ....................................48Public Health Nursing ......................................37Public Affairs Office ..........................................33Recreation Center..............................................68Red Cross ........................................................28Registering for Healthcare ................................10Release of Information......................................24Robin Hood Sandwich Shoppe ........................30SAFAC (SB) ......................................................54Safety Office......................................................22Safety Tips ........................................................22

Schofield Barracks Health Clinic ......................51Sick Call (Military) ............................................26Smokers Program ............................................49Smoking............................................................22Social Work Department ..................................49Soldier and Family

Assistance Center (SB) ................................54Spark M. Matsunaga

VA Medical Center ........................................78Specimen Collection Laboratory ......................42Speed Limits ....................................................21Spouse Abuse ............................................50, 66STAT Lab (Pathology) ......................................44Substance Abuse Program................................47Support Groups ................................................35Surgery Department..........................................50Surgical Admission Center ..............................50Swimming Pool ................................................68Telephone/Location Directory............................16Tobacco Cessation Program ............................49Travel Medicine Clinic ......................................50Travel Reservations ..........................................34Treasurer’s Office ..............................................24TRICARE Dental Program ................................64TRICARE Online ................................................61TRICARE Prime ................................................58TRICARE Service Center ..................................58Tripler Army Dental Clinic ................................63Tripler Telephone/LocationDirectory..................16Tripler Entrance (Locations)..............................14Tripler Federal Credit Union ..............................34Tripler History ..................................................73Tripler Lodging..................................................70Tripler Telephone System..................................16Tripler Vision and Mission ................................73Tripler Wings (Locations)..................................14TRISARF............................................................48Tri-Service Addiction Recovery Facility ............48TTY (Text Telephone User Line) ........................18United Concordia (Dental Insurance) ................64VA (Veterans Affairs) ........................................22VA Pacific Islands Health Care System ............78Vehicle Registration-PMO ................................20Vending Machines ............................................30Veterans Benefits ..............................................22Veterinary Care..................................................70Volunteers ........................................................29Well Baby Waiting Room ............................40, 45Wheelchairs ......................................................18


Aloha & Welcome


To All Local Military Medical Beneficiaries

Aloha and Welcome to


and the Pacific Regional Med-

ical Command. The Tripler

staff and I sincerely hope that

you and your family remain in

the best of health. However,

should you require medical

attention; we are available to

assist you. You will find that

our staff truly cares about

your health and are com-

mitted to outstanding service.

This guide is designed to

assist you through our system.

It contains general informa-

tion about our clinics and

services, our patient appoint-

ment system, some, important

phone numbers, the TRICARE

program, and the TRICARE

Prime options here at Tripler

Army Medical Center.

If you have suggestions on

how we can improve our services or if you are ever not satisfied with our service or care

please let us know by contacting the Customer Relations Representative at 433-6336. We

also welcome feedback on what we are doing right. We look forward to working with you

to meet all your needs for healthcare.

Sincerely,

Carla Hawley-BowlandMajor General, U.S. ArmyCommanding General

HOW TO RECEIVE

HEALTHCARE IN HAWAII

Chapter 1

Registering for Healthcare........................................10

Clinic Orientations for Newcomers & Newly Eligible ........11

Army One Source: 24/7 Customer Service ....................11

DEERS - Defense Enrollment Eligibility

Reporting System..............................................12

Electronic Medical Records (CHCS II) ..........................12

What Happens During a Typical Day at Tripler ................12

Tripler Primary Care Clinic Orientations........................12



Chapter 1


Registering for HealthcareWhen active-duty military members

arrive in Hawaii, their personnel office willensure that they in-process through theirservice’s Military Treatment Facility (MTF)and learn about their TRICARE HealthcareSystem options.

TRICARE Prime, the military’s managedcare option, is available at Tripler ArmyMedical Center, Schofield Barracks HealthClinic, Marine Corps Base Kaneohe Clinic,the Navy’s Makalapa Clinic, the CoastGuard’s Sand Island Clinic and the AirForce’s Hickam Clinic.

Each MTF conducts orientation ses-sions at their enrollment sites to explainTRICARE Prime. Spouses are encour-aged to attend the orientation with active-duty service members. You and your

family are assigned a Primary Care Man-ager (PCM) at a clinic that will manageyour healthcare.

For more information about TRICARE inthe Pacific, please call 1-888-TRIWEST(874-9378) or visit your nearest TRICAREService Center.

How to Receive Healthcare in Hawaii


Clinic Orientations for Newcomers & Newly EligibleTRICARE Prime Enrollees

Tripler’s Adult Medicine, Family Medi-cine, and Pediatric Clinics conduct clinicorientations for new arrivals and newly eli-gible Tripler TRICARE Prime enrollees.These orientations aim to improve primarycare access and beneficiary satisfactionby allowing TRICARE Prime enrollees tomeet with their primary care teams and tolearn the best way to access the Triplerhealthcare system.

Orientations cover a variety of topics,including:• Clinic hours.• How to make an appointment.• How to contact your Primary Care

Manager (PCM).• After hours care options.

• How to change your PCM.• How to refill a prescription when away

from Tripler.• How to obtain a “Self Help” healthcare

guidebook.• Other hassle reduction and preven-

tion tips.

Army One Source: 24/7 Customer Service

The following services are available 24hours a day, seven days a week, withtrained individuals to assist with yourfamily-related issues and concerns. All ofthe One Source Web sites are password-protected. To gain entry to the Web site,you can use “army” as the user name and“onesource” as a password the first timeyou visit the Web site. Thereafter, you cancreate your own user name and password,


Chapter 1


to use this site. You can also call the toll-free numbers listed on the next page toobtain a user ID and password.

DEERS-Defense Enrollment Eligibility Reporting Systemhttp://www.dmdc.osd.mil/rsl/owa/homeFt. Shafter (Army) ......................438-1757 Hickam AFB (Air Force) ................449-0123 MCB Hawaii (Kaneohe Bay)

(Marine Corps) ........................257-8861Naval Station Pearl Harbor (Navy) ....471-2405 Schofield Barracks (Army)..............655-4104 Tripler AMC (Army) ......................433-9166

Soldiers are enrolled in the DefenseEnrollment Eligibility Reporting System(DEERS) when they enter active-duty. Forfamily members to be enrolled, however,their military sponsors must verify theirfamily relationships by presenting legaldocuments (marriage certificates, birthcertificates or adoption papers, etc.) to

their local military personnel office. If thisis not done, family members may bedenied health benefits other than emer-gency care. Newly born infants should beenrolled in DEERS as soon as possibleafter birth.

Electronic Medical Records (CHCS II)

The Department of Defense’s newComprehensive Health Care System II(CHCS II) is being implemented at all DoDmedical facilities world-wide. In May 2005,Tripler and Schofield Barracks began thetransition, which will continue through var-ious phases for several years. Patients’medical records and charts, now mostlypaper-based, are being converted to elec-tronic records stored in centralized data-bases accessible to healthcare providers atmedical treatment facilities wherever thepatients are assigned.

Tripler Primary Care Clinic Orientations (by appointments only)

Clinic Site When Held* Telephone

Family Practice 3rd Monday of Month 433-2500Clinic Conf Rm, D Wing, 1st Flr

Adult Medicine 2nd Tuesday of Month 433-6641Clinic Conf Rm, H Wing, 3rd Flr

Pediatrics 1st & 3rd Thursday of Month 433-9226Clinic Conf Rm, F Wing, 4th Flr

*Dates are subject to change

What Happens During a Typical Day at Tripler (January 2007)

Admissions ......................................36Beds Occupied ..............................137Length of Stay ..........................4 daysSurgeries in OR ..............................33Ambulatory Procedures ..................29

Pharmacy Procedures................5,015Lab Procedures ..........................3,388Clinic Visits ................................2,316Radiology Procedures ..................794Births ................................................8

http://www.dmdc.osd.mil/rsl/owa/home

OBTAINING TRIPLER SERVICES

Chapter 2

Tripler Floor Plan & Wings A-H Map......................14

Use the Nearest Entrance............14Phone System..........................16Telephone/Location Directory........16Information Center....................18Central Appointment System-CAS..18Tripler Appointment Line ............19Provost Marshal Office ..............20Parking Areas..........................20

Safety Tips..............................22Veterans Benefits......................22Smoking................................22Emergency Room......................23Outpatient Medical Records ........23Medical Correspondence/

Release of Information............24Hospital Admission & Discharge ..24Mail Distribution......................24Patients’ Valuables ..................24



Chapter 2


Use the Nearest EntranceFinding your way around Tripler’s Many Wings

If this is your first time visiting Tripler,please read this section carefully, to findyour way successfully around the hospital.The lower half of Tripler (Wings A throughE) are part of the original design of Tripler,when it was built in 1948. Wings F throughH were expansions added in the 1980s.The two-phase construction and its site ona mountain slope have given Tripler uniquearchitectural features.

Main Trunk, A and G Wings. The pinkbuildings that comprise Tripler Army Med-ical Center has a north-south trunk, theinterconnected A and G “wings.” The AWing facing the flagpole is entered throughthe Oceanside main entrance.The G Wing,facing north, is entered through the Moun-tainside main entrance.

B and D Wings. The B Wing branches tothe west from the A Wing. The outlying Dwing on the west side can be reached fromthe B Wing 2nd floor corridor. The D Wingcan also be entered from its own oceansidestreet-level entrance. The Family Medicine

Mountainside Entrance, Fourth Floor

OB/Gyn Clinic4th Flr

Outpatient Lab Lab4th Flr

OutpatientRecords

Cardiology Clinic4th Floor

AnuenueCafé

InformationCenter

Oceanside Entrance,First Floor

VA Headquarters

Spark M. MatsunagaAmbulatory Clinic

FG

H

A

B

D E

C

H

Chapel,3rd Floor

Family Medicine Clinic,1st Floor

Dental Clinic,Ground Floor

NewPrescription Window

4th floor

RefillPrescription Window4th floor

OceansideMallTriWest

Office

Tripler Mall(retail shops,Post Office, PX fast foods)

KyserAuditorium

InformationDesk

Tripler Floor Plan and Wings A-HTripler Floor Plan and Wings A-H

Obtaining Tripler Services


Clinic, the Army Dental Clinic, and theChapel are in the D Wing.

C and E Wings. The C Wing branchesto the east side from the A Wing. From abend in the C Wing, you can enter corridorson the first and third floors to reach theE wing. The E Wing also has its ownstreet-level entrance. The Veterans AffairsRegional Office is in the E Wing.

F, G and H Wings. The G Wing, thenorth half of Tripler’s A-G trunk, is usuallyentered from the Mountainside entrance onPatterson Road. The F (west) and H (east)wings are like the legs of a fat “H,” with theG Wing joining the two legs.

Going between A and G Wings.Because Tripler is built on a steep moun-tain slope, the Mountainside street-levelentrance is the on fourth floor of Tripler. Togo from the Oceanside entrance (A wing)to the Mountainside (G wing) entrance,take the A-wing elevator to the fourth floor.Then take the main corridor that connectsthe A wing to the G wing. You will knowyou are entering the other wing when youreach a short stairway (an elevator isnearby for those unable to use the stairs).Passageways from the 3rd and 4th floors

also connect the Oceanside B and Cwings to the Mountainside G Wing.

Elevators: Because the Tripler wingshave different number of floors, elevatorslocated in them do not go to all floors.

When you go to Tripler, take the entrancenearest to the wing in which you have anappointment.

If your appt. is in: Best Entrance to Use:

A, C Wings: Oceanside EntranceB, D Wings: D Wing EntranceF, G or H Wings: Mountainside

Entrance (4th Flr)

Parking: Mountainside patient parkinglots are located east of the G Wing(Mountainside) entrance and west of the VAmedical center. Oceanside patient parkinglots are street level around the flagpole.Additional parking areas for patients, visi-tors and staff are located below Tripler itselfand in the parking structure across themountainside VA Medical Center on Pat-terson Road. See map of Tripler ArmyMedical Center on page 79 for parkinginformation.


Chapter 2


Office Directory. Listed on pages 16and 17 are the locations and telephoneextension numbers of hospital clinics,wards and offices. Please ask for help frominformation center receptionists at theOceanside and Mountainside entrances, ifyou’re not sure how to get to your destina-tion, or if you have other questions aboutTripler and its services.

Phone System Unless otherwise noted, this Patient

Guide lists only the last four digits of Triplertelephone numbers.

When using an outside phone to calla Tripler number, dial “433,” then the fourdigits listed in this directory. For example, tocall the central appointment number, listedas 2778 in this directory, dial 433-2778.

When using a hospital telephone tocall another Tripler number, dial “3,” thenthe four-digit extension listed below (forexample, dial 3-6661 to reach the infor-mation desk.

When using a hospital telephone tocall an Oahu telephone number (thatdoesn’t begin with 433), dial 99, wait for adial tone, then dial the normal seven-digitnumber you want to call.

Tripler telephone directory assistance.If you need help in locating a Triplernumber, call the Tripler Information Centerat 433-2778, ext. 11, or after normal workhours, 433-6661. For other military telephoneinformation assistance, call 449-7110.

Telephone/Location DirectoryOne phone call for appointments to

most clinics: 433-2778. Tripler has simpli-fied the process of making appointments.You can make a number of clinic appoint-ments by just calling this single phonenumber, 433-2778 and accessing the Cen-tral Appointment System (CAS).

Directory KeyAppointments to Clinics/Offices listed

below in bold letters may be made by

CLINICS Loc. Ext.

Use the Central Appointment System tomake appointments with clinics in boldfacetype ..................................................433-2778

Adolescent Medicine ....4F ..............4165Adult Medicine............3HAdult Outpatient..................................6641Internal Medicine ................................6641

Allergy ............................4C2 ..............6334Audiology ......................3C2 ..............5742Cardiology........................4A ..............6403CT Scan ..............................3G ..............6669Dental ..............................GlD ..............5370Dermatology ..................4C2 ..............5736Ears, Nose & Throat ....3C2 ..............5334Family Medicine ..........1D1 ..............3300Hemodialysis ..................4G ..............6445Immunizations

Adult..............................4C2 ..............6334Child ................................4F ..............6234

Medical Specialties..............4H ..............6531Endocrinology ................4C ..............6933Gastroenterology ................4H ..............1077Hematology/Oncology ........4H ..............6527Infectious Disease ........4H ..............6513Nephrology ......................4H ..............3314Rheumatology ................4H ..............6531Neurology ........................4C ..............5714Neurosurgery ..................2A ....2778 ext.25Nuclear Medicine............3A ..............9406Oncology (see entry

for Hemotology)..............4H ..............6527MRI ....................................3G ..............6669Nutrition............................4A ..............4950OB/GYN ............................4H ....2778 ext.41Occupational Health ............7A ..............6835Ophthalmology ............2C2 ..............9727Optometry ..............2C2, SBHC ..............8460Orthopedics/Podiatry ....4F ..2778 ext.242

Continued on page 18



Pediatrics ............................4F ..............6697Physical Exams ..............1D ....2778 ext.12Physical Medicine ..........3F ..............6428Physical Therapy ............3F ..............6958Plastic Surgery ..............2A ....2778 ext.27Psychiatry

Adult................................2B ..............2737Child................................2B ......2778 ext.7

Psychology Adult................................8C ..............1498Child..............................8B1 ....2778 ext.73

Pulmonary ..........................4A ..............5769Radiation Therapy..............GlD ..............6601Radiology ........................3G ..............6669Speech Pathology................3C ..............6488Surgery ............................2A ....2778 ext.21TRISARF............................4D1 ..............6098Urology ............................2A ....2778 ext.27Vascular ............................2A ....2778 ext.27Well-Baby ............................4F ..............6697WIC ....................................2B ..............6606

WARDS Loc. Ext.

Labor & Delivery..................6F ..............9900Labor & Delivery

Recovery Room ..............6F ..............5337..........................................................9900

Medical-Oncology..............5C2 ..............6002Medical-Telemetry ............6C2 ..............6319Mother-Baby Unit ..............5B2 ..............6808ICU A ............................6H300 ..............4032ICU B ............................6H200 ..............5323ICU Progressive Care ....6H600 ..............9485ICU Waiting Area ..............6H2 ..............9529NICU (Neonatal ICU) ..........5A ..............6781OB ......................................5B ..............2040OR Waiting Area..................6G ..............6630Pediatrics............................7Bl ..............6440Psychiatry ........................4B2 ..............6374Psychiatry VA ....................3B2 ..............7783

Short Stay Unit (SSU) ..6H700 ..............3489..........................................................3490

Surgery ONV ....................6B2 ..............6805Surgery, General ................6Bl ..............6848Surgical Admission

Center............................6C1 ..............5998..........................................................5999

Post-Anesth Care Unit ........6G ..............6442

OFFICES Loc. Ext.

Admissions/Disposition ......1A ..............6112Air Evacuation ....................1B ..............6114Ambulance/Emergency........3H ................911American Red Cross............1B ..............6631Barber Shop ........................1C ......839-6810Blind Vendor ......................4G ......833-4026Blood Donor Center ............2A ..............6195Carlson Wagonlit Travel

(Ft. Shafter) ................................848-1941Chapel ................................3D ..............5727Child Care Co-op ................1C ..............1770Credit Union ........................1C ......833-1257Decedent Affairs ..................1A ..............5237Dining Facility......................1B ..............6067Emergency Room................3H ..............3710Family Medicine ..................1D ..............3330Florist ..................................1C ......833-3367Guest House ............Bldg. 228 ......839-2336Information Center ..............1A............6661/2Inspector General ................1B ..............6619Judge Advocate ..................1A ..............5311Liaison Offices ....................1B

Air Force ............................................6775Army (25th ID) ..................................6789Marine Corps ......................................6614Navy ..................................................6611

Customer Relations ............4G ..............6336Provost Marshal (TAMC ID)..3G ..............6671Public Affairs Office ............3A ..............5785Public Health Nursing..........1A ..............6834

Telephone/Location Directory


Chapter 2


calling the Central Appointment System(CAS) line, 433-APPT (433-2778), and thenfollowing the menu options. See this pagefor an explanation of the CAS and nextpage for CAS clinic codes. Appointments toclinics in regular typeface should be madeby calling the clinic directly.

Text Telephone User Line (TTY)433-4008, 24 hours

This line is only for callers using a tele-phone device for the hearing-impaired.The TTY line is located at the Informa-tion Center.

Other Important Phone NumbersAmbulance ................................911Emergency Room ............433-6629Information Center ........433-6661/2Military Information ..........449-7110

Information CenterOceanside entrance, A Wing, 1st FlrTel: 433-6661/2Open daily, 24 hours

The Information Center staff fieldshundreds of questions daily and is veryknowledgeable about Tripler. If you haven’tbeen able to locate the information youwant, call the Information Center. If theycan’t answer your question, they will directyou to someone who can.

Information Center desks are locatedinside the Oceanside and Mountainside

main entrances to Tripler. Visitors can alsoarrange to use a wheelchair there, byleaving a photo identification card at theinformation desk. Wheelchairs are avail-able on a first-come, first-serve basis.

Central AppointmentSystem (CAS)To call for appointments: 433-2778 To cancel appointments: 433-1177/1164Appointment Service Hours:

Mon-Fri, 7:30 am - 4:30 pmClosed: Sat, Sun, all federal holidaysBest days to call: Thu, Fri pm, paydaysWorst days to call: Mon, Tue, after holidaysBest time to call: 9 - 11 am or after 2 pm

Tripler’s Central Appointment System(CAS) allows a patient to dial just onenumber to make appointments with sev-eral clinics.

How CAS works. Tripler’s Automatic CallDistribution System allows you to direct yourcall to the appropriate clinic appointmentclerk, by first pressing the telephone numberbutton for one of seven main menu choicesgiven by a recorded voice, then choosingfrom other series of menu choices, to con-tact the specialty clinic or office you want.1. Patients should not expect to see a

doctor without an appointment, exceptfor emergencies and announced walk-in clinics.

2. Family members should have theirsponsor’s Social Security Number and

Continued from page 16



other required DEERS informationavailable, when they call for anappointment.

3. Appointment personnel will ask thecaller questions to help them evaluatethe health situation of the personrequiring care, so that they receive theappropriate care.

4. Patients who find they cannot keep ascheduled appointment should cancelit as soon as possible, so that anotherpatient can fill the appointment time.Call the 24-hour cancellation line at433-1177/1164.

Tripler Appointment LineThe following is what you will hear when

you call the Central Appointment System.Main Message during operating hours:

Aloha! Welcome to the information deskand patient appointment services at TriplerArmy Medical Center and Schofield Bar-racks, Hawaii.

If this is a medical emergency, pleasehang up and dial 911 or go immediately tothe nearest emergency room.

If you would like general health infor-mation or would like to educate yourself

Appointment Line Telephone Codes

Medical Specialty Tel. Code

Allergy ............................................65Audiology ........................................22

Appt. ..........................................221Brace Clinic ..................................241Cardiology ....................................631CAT Scan ......................................512Central Appt ....................................12Colposcopy Appt ..........................411Consult Mgr ....................................13Coumadin Clinic/refills ..................632Dermatology ....................................65Ear Nose Throat (ENT) ..................22ENT Appt ......................................221Family Medicine

Appt. ..........................................421Medical Records........................423Msg for Dr. ................................422Same Day Appt. ........................422

Infectious Disease ..........................66Info Desk ........................................11Mammogram ..................................55MRI..................................................52Neurology ........................................65Nuclear Medicine ............................53OB/GYN

Appts ........................................411Infertility ....................................412Msg for Dr. ................................412

Medical Specialty Tel. Code

Ophthamology ................................23Orthopedics (Ortho) ........................24

Other..........................................248Profile/Med Eval Brd..................244Routine Appt..............................242Surgery Clerk ............................243Svc Chief ..................................245

PediatricsAdolescent ..................................34Developmental ............................31EFMP ..........................................33

PsychiatryAdult ............................................72Child <15 ....................................71

Psychology ......................................73Pulmonary ......................................64Radiology - General ........................54SB Family Medicine ......................141Schofield Health Clinic ....................14Speech Pathology ..........................22Surgery

Cardithoratic ................................25General ........................................21Neuro ..........................................25Pediatric ......................................26Plastic ..........................................25Urology ........................................27

Ultrasound ....................................511


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about a particular condition, please logonto www.tricareonline.com, or www.triwest.com, or call 1-888-triwest to accessthe 24-hour audio library.

If you would like to book an appointment,please choose from the following selec-tions. When you hear the clinic that youdesire, press the corresponding number onthe telephone. If you know the extensionyou are calling, you may press it now.

Press 1 for Information Desk, TriplerCentral Appointments, Consult Manager,and Schofield Barracks Health Clinic.

Press 2 for Surgery clinics Press 3 for PediatricsPress 4 for OB/GYN and Family Medicine

at TriplerPress 5 for Radiology clinicsPress 6 for Medicine clinicsPress 7 for Psychiatry and Psychology

If you need to hear the clinic choicesagain, please press 9 at this time. If you aredialing from a rotary phone or are not surewhich clinic you require, please stay on theline and an operator will assist you.

As stated in the recording, if you hearthe code for the clinic you wish to call, youcan press the numbers when the voicetells you to, without listening to all themenu options. Below are listed alphabeti-cally and/or by major medical depart-ments, the various specialty clinics andhealth service providers connected to theCAS (Central Appointment System).

Use the directory below if you don’t wantto listen to all the menu options.

Provost Marshal OfficeID Badge and Vehicle Registration: Rm 3G104Mon-Fri, 8 am - noon, 12:30 - 4 pmPolice Operations: Wing B, 3rd Flr, Rm 3B312Lost and Found: Daily, 8 am - 3 pm

The Tripler Provost Marshal Office (PMO)provides patients, staff and visitors withidentification badges, vehicle registration,and other police information. Its offices onthe third floor of the G Wing are open duringregular business hours.

Police Service. The PMO also providesthe Army and the Veterans Affairs Officeswith police service from the Tripler Emer-gency Room. However, since the officers onduty are frequently called away, the bestway to get their help is to call the informa-tion desk receptionists (433-6661/2), 24hours a day, who can call them immediately.

Important Security Telephone NumbersProvost Marshal ......................433-4465Deputy Provost Marshal ..........433-4467NCOIC ....................................433-4468DA Police Chief ........................433-7195ID Badges ................................433-6671DA Police..................................433-1111Lost and Found ........................433-4468Information Desk......................433-6661Ft. Shafter Military

Police Desk ..........................438-7114Vehicle Registration Info..................6671Emergency Room ..........................6629Ambulance ........................................911Information Center ..................433-6661Patient Representative ............433-6336

Parking AreasSee Tripler Facilities map on page 79.Handicapped parking stalls are so

marked and are located in parking lotsnearest the Mountainside and Oceansidemain entrances to the hospital. Vehicleswithout approved permits cannot park inhandicapped stalls.

Handicapped parking permits areissued at Satellite City Halls (consult thewhite Oahu telephone book in the citygovernment section for the nearest satel-lite city hall. The application forms arealso available from the Provost Marshal’sOffice, Room 3G104, or from the Cityand County of Honolulu’s Web site(www.co.honolulu.hi.us).

Call 532-7710 or 586-8121 for informa-tion on handicapped parking permits.Please note that your physician’s signatureis required on the application form.

http://www.tricareonline.com

http://www.triwest.com


http://www.co.honolulu.hi.us



Patient/Visitor Parking Areas. Patientsand visitors have priority in all Tripler parkinglots, including the lots nearest to the Moun-tainside and Oceanside entrances to Tripler.The Tripler civilian police officers issue cita-tions to Tripler employees not authorized topark in a patient lot.

VA Garage. Veteran Affairs (VA) andTripler patients may park their vehicles inthe Veterans Affairs’ parking structure onthe Mountainside of the hospital, at P1, P2and P3 levels.

Employee Parking. Tripler staff andcontractor personnel should park on thelower level Oceanside parking lots. Theymay also park in the basement and rooftop(PB and P4) levels of the VA garage.

Additional paved parking stalls arelocated at the site of the old officer’s clubon the hillside directly above Tripler’smountainside entrance. This parking lot isopen to patients and staff on a first-come,first-serve basis.

Parking lot security. Please lock yourvehicles when parking anywhere atTripler. Security personnel do patrol theparking areas, and vehicles left there forextended periods attract their attention,but they may also attract the attention ofvandals and burglars.

Overnight parking of vehicles. If youexpect to be at Tripler for an extendedstay, we recommend that you leave yourvehicle at home. If you decide to parkyour vehicle at Tripler during an extendedstay, you should:• Park the vehicle in the Oceanside

parking lot near the flagpole.• Ensure that all valuables are removed

from the vehicle or are placed outof sight.

• Ensure all windows are up and that thevehicle is properly secured.

• If the vehicle will remain within Tripler’sparking area longer than 72 hours, notifythe Tripler Police by calling 433-1111.

• Patients should be able to provide adescription of their vehicle and licenseplate number. This will help to ensurethe security of the vehicle and prevent itfrom being towed away as an aban-doned vehicle.Speed Limits. The maximum speed

limit in any Tripler parking lot is 10 mph.The speed limit on Tripler Hill is 25 mph.These limits are radar enforced. Viola-tors are issued summons, which requireappearance at the U.S. District Court.Drive carefully and be alert for pedes-trian traffic.


Chapter 2


Safety TipsTripler AMC Safety OfficeB Wing 9th Flr, Rm 9B129Tel: 433-6078Mon-Fri, 8 am - 3:30 pm

Follow the safety tips below and makeyour stay at Tripler pleasant and safe!• Ask for help if you need it. Don’t be

afraid or embarrassed; we’re here toassist you.

• Follow the instructions from your physi-cian or nurse about treatment, activi-ties, diet, etc.

• Before using medical equipment (such as a wheelchair, crutches, etc.), takethe time to learn how to use it properly.

• Use caution getting in and out of bedand moving about the hospital.

• Before plugging in any electrical appli-ances from home, such as radios, com-puters, VCRs and DVD players, check with the hospital staff.

• Do your part to make your hospitalstay as pleasant and safe as possible.Take your time in moving about andallow ample time to do things youneed to do.

If you have a question or concernabout safety, please call the SafetyOffice at 433-6078, Monday throughFriday, 8 am to 3:30 pm.

Veterans BenefitsVA Regional Office Tripler, E Wing, Rm 1B100Tel: 433-1000 or 1-800-827-1000Web site: www.vba.va.govMon-Fri, 8:30 am - 4 pm

Veterans and their family members whowould like information about or assistance inobtaining Veterans Affairs benefits, includingdisability compensation, vocational rehabili-tation, loan guarantees, and survivors bene-fits may call the VA Regional Office (RO) at1-800-827-1000. The RO is located ocean-side on Ward Road, E Wing, Rm 1B100.

For VA medical services, please call theVA Spark Matsunaga Medical Center at433-0600.

SmokingSmoking is not permitted inside the hos-

pital, and where it presents a fire/ safetyhazard, such as lanais and covered areas,

http://www.vba.va.gov



stairwells, loading docks and areas postedas no smoking.

Additionally, smoking is not permittedwithin 50 feet of:• 1A Oceanside main entrance, • 4G Mountainside main entrance, • D wing main entrance and • H wing entrance to the Emergency Room.

Please feel free to ask staff to the direc-tions of the nearest smoking area.

Emergency RoomTel: 433-6629

If you feel you have a serious emergencymedical condition, do not hesitate to call911 for an ambulance.

Which patients should go to theEmergency Room (ER)? The ER isdesigned to care for problems that requirerapid attention by a physician, such as asuspected heart attack, loss of conscious-ness, difficulty in breathing, a broken boneor other severe injuries.

Patients with emergencies have priorityover non-emergent conditions. Patientswith minor problems (most rashes, colds,etc.), problems that are a few days old, or

those who need prescription refills, shouldnot seek evaluation in ER.

Outpatient Medical RecordsMountainside Entrance, 4G Lobby areaTel: 433-6076Mon-Fri, 7:30 am - 4 pm

The Outpatient Records Office is locatedat the Mountainside Information Center inthe 4G lobby area. Please note: FamilyMedicine patient records are maintainedseparately in the Family Medicine recordsoffice, located at the clinic on Wing 1D,Oceanside. Patients visiting Tripler forwalk-in appointments or who make next-day or same-day appointments must pickup their records from their respectiverecords office. To protect your privacy andconfidentiality, you must present your IDcard to the records clerk when picking upyour records.

Medical records for appointments made48 hours in advance through the TriplerPatient Appointment System are forwardedto the appropriate clinic before the appoint-ment. Patients whose records are main-tained at other military health clinics musthand-carry their medical records to Tripler


Chapter 2


clinics. See Page 12 about electronic med-ical health records.

Medical Correspondence/Release of InformationTel: 433-2526Fax: 433-1551G1, basement floor of OceansideA Wing, Rm GA152Mon-Fri, 8 am - 4:30 pm

Patients who need copies of their inpa-tient or outpatient medical records mustcomplete a request form, before the Med-ical Correspondence Office can releaseany medical information. Exceptions tothis request requirement include releasefor treatment, and payment for healthcareoperations. Examples of release of infor-mation include Temporary Disability Insur-ance, medical statements, lab or x-rayresults to TRICARE or other outsidephysicians, retrieval of medical informa-tion from other hospitals or physicians,ETS and personal copies of medicalrecords. The Medical CorrespondenceOffice requires the patient to present anID card with his or her signature on therequest form, or if someone else isrequesting the medical records, a medicalpower of attorney.

Hospital Admission & DischargeAdmissions OfficeTel: 433-6112Discharge and ClearanceTel: 433-6105Mon-Fri, 8 am - 4 pmTreasurer’s Ofc, 3rd Flr, H Wing, Rm 3H507After hours, weekends and holidays:1st Flr, A Wing, Rm 1A017

Normally, patients are discharged duringnormal duty hours and are processedthrough the hospital treasurer’s office.Patients or their sponsors must settle theiraccounts at the time of discharge orarrange for payment with the treasurer’soffice. Payment may be made in cash or by

check, money order, travelers’ check, pay-roll deduction, MasterCard or VISA.

After normal duty hours, weekends andholidays, payment by check is the only formaccepted from patients being discharged.Patients should process their discharge inthe Admissions Office after duty hours only.

Active-duty patients must also processthrough their appropriate service liaison,during normal weekday duty hours, (see“Liaison Office” on page 26) or after dutyhours, with their unit’s personnel andadministrative section.

Mail Distribution1st Flr, C Wing, Rm 1C 027AThu, 9 - 11:30 am; all other weekdays, 10 am - 3 pmTel: 433-5827/5828

Tripler’s internal mail distribution systemserves patients and departments. See page35 for U.S. Postal Service mail service.

Patients’ ValuablesPatients’ Trust FundTreasurer’s Office, Rm 3H507Tel: 433-6105 Mon-Fri, 8 am - 4 pm

To protect and secure your monies andother valuables as an inpatient, you maydeposit them in the patients’ trust fundwhen you are admitted to the hospital. If youare being discharged on the weekend or ona holiday, be sure to pick up your valuableson the Friday before that weekend or on thebusiness day before the holiday.

MILITARY PERSONNEL

INFORMATION

Chapter 3

Adult Medicine Clinic/Military Sick Call........................26

Military Liaison Offices ..........................................26



Chapter 3


Adult Medicine Clinic/ Military Sick CallMilitary Sick Call Hours:Weekdays, 7:15 - 8:15 amTel: 433-6641/6642

Sick call in the Adult Medicine Clinic(AMC) is for:1. All active-duty Soldiers assigned to the

AMC, and2. TDY and reserve Soldiers with SSNs

ending in an odd number.Reserve and TDY Soldiers whose SSNs

end in an even number are seen by theFamily Medicine Clinic.

To receive medical care at Tripler,reserve and TDY Soldiers should haveorders in hand. If the TDY or reserveservice member’s assignment exceeds30 days, the service member shouldreport to Tripler’s Managed Care Office tobe assigned to a clinic/Primary CareManager (PCM).

Sick call is for acute medical illnesses/injuries that might prevent military mem-bers from performing their assignedduties. They should call for acute careappointments to be referred to sick callwhen their medical conditions and workschedules permit. They should report induty uniform and have a DD Form 689(sick call slip) from the unit.

Military Liaison Offices1st Flr, B Wing, across dining facilityMon-Fri, 7:30 am - 4 pm

Air Force Liaison ..............433-6775Marine Corps Liaison ......433-6614Navy Liaison ....................433-6611

Patients who are members of the ArmedServices other than the U.S. Army mayobtain assistance through their respectiveliaison offices.

HOSPITAL SERVICES

Chapter 4

American Red Cross ................28Birth Certificates ....................28Chaplain................................28Dining Options ........................29

Tripler Dining Facility ..........30Other Places To Eat ............30

Human Animal Bond Program ....31Inspector General ....................31Judge Advocate ......................32Nursing Department..................32Customer Relations ..................33

Public Affairs Office ..................33Retail Services........................34

Banking ..........................34Barbershop ......................34Carlson Wagonlit Travel........34Florist ............................34Laundry Service ................34Optical Shop ....................34Post Exchange ..................34Post Office........................35

Support Groups ......................35



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American Red Cross1st Flr, B Wing, Room 1B109Tel: 433-6631Mon-Fri, 9 am - 1 pm After hours and emergencycommunication services:1-877-272-7337

The American Red Cross providesreporting and communication servicesfor active-duty military members, retireesand family members. It also providesaccess to emergency financial assis-tance, information and referral, disasterassistance, and volunteer opportunitiesat Tripler Army Medical Center and atother locations state-wide.

Birth Certificates B Wing, 5th Flr, Rm 5B057(Mother/Baby Unit)Mon-Fri, 8:30 - 11:30 am, 12:30 - 2:30 pmClosed on weekends and holidaysTel: 433-2031

The Hawaii State Department of Healthrequires that all birth certificates be filedwithin one week of the child’s birth. Birth

certificates are legal documents and, assuch, must be letter perfect.

Parents should complete the birth certifi-cate worksheet as soon as their baby isborn and take it to the birth certificateoffice. The birth certificate clerk will provideparents with a statement of birth in order toupdate personnel records and to enroll thenewborn baby into DEERS.

You can order certified copies of the birthcertificate from the state’s Department ofHealth by mail: State Department of Health,Vital Records Section, P.O. Box 3378,Honolulu, HI 96801 or through its Web site:http://www.hawaii.gov/health/vitalrecords/vitalrecords/vital_records.html.

It usually takes about four to six weeksbefore certified copies are available.

The Social Security card is ordered auto-matically and takes about 13 weeks toreceive, unless you do not want it automati-cally sent to you or if you had multiple births.In that case, you will need to apply for thecard at the Social Security office. Call thebirth certificate clerk at 433-2031 if you havequestions (i.e. unwed, divorced, alien, etc.).

ChaplainDepartment of Ministry and Pastoral CareD Wing, 3rd Flr, Rm 3D149Tel: 433-5727 or ask your nurse tocontact the chaplainAfter duty hours: 433-6661 (Info Desk)

The Department of Ministry and PastoralCare (DMPC) offers chaplain ministry 24hours a day. Pastoral care includes assis-tance with religious, personal, marriageand family problems. Tripler’s chaplainsstrive to meet the religious and spiritualneeds of the hospital community with pro-fessional competence and compassion.

Religious Services: Chapel servicesare conducted on D-Wing, 3rd Flr

Protestant: (General Protestant) Sun,9 am. Eucharist (Communion) upon request.

Bible Study: Tue, noon to 1 pm, 5th Flr,OB-GYN Conference Room

Other Red CrossService Centers

Center Location Telephone

Hickam AFB....Bldg 1105 ....449-0166

Marine Corps Base(Kaneohe) ..Bldg 216 ......257-8848

SchofieldBarracks......Bldg 690, Rm 3F........................................655-4927

HawaiiChapter ......Diamond Head........................................734-2101

http://www.hawaii.gov/health/vitalrecords/vitalrecords/vital_records.html

Hospital Services


Catholic:Weekend Masses: Sat, 5 pm; Sun, 11 amWeekday Masses: noon on Mon, Tue,

Thu & Fri Eucharistic Prayer Service: Wed.Baptisms and marriages upon requestMeditation Chapel, 6th Flr, A Wing

(down the hall from the surgical suite), open24 hours daily for prayer and meditation.

Religious literature is available for per-sonal spiritual encouragement. Referralsfor specific denominational points of con-tact can be obtained through the Chap-lain’s Office at 433-5727.

Jewish: Jewish services may be arrangedwith the Jewish chaplain as needed. Youmay reach him by calling 473-3981, andafter duty hours at 473-3971.

Food Closet: The DMPC provides abenevolent ministry that receives and dis-tributes food for needy active-duty familiesexperiencing short-term emergencies. Thisministry is not intended to replace AER,Red Cross and Veterans Affairs programs.

Volunteers: Volunteers are alwaysneeded to visit patients. Contact the Amer-ican Red Cross at 433-6631 (See “Amer-ican Red Cross” on Page 28).

Dining Options NOTE: Hours may change on holidays

The Nutrition Care Division manages theexcellent dining options on the next page.Inpatients and staff are encouraged to eatin the dining facility, where the largest


Chapter 4


selection of food is offered in an out-standing dining room atmosphere.

Tripler Dining FacilityTel: 433-53301st Flr, B Wing, Oceanside

Breakfast: Mon-Fri, 5:45 - 9:30 amSat-Sun, 6:30 - 8:30 am

Lunch:Mon-Fri, 10:45 am - 12:30 pm:(Open to ambulatory inpatients andTripler/VA staff with ID Badge)12:30 - 2 pm: (Open to ALL diners) Sat-Sun, 11 am - 1:30 pm

Dinner:Mon-Fri, 4 - 6:30 pmSat-Sun, 4 - 5:30 pm

Other Places To EatAmerican EateryTel: 833-12591st Flr, C Wing Mon-Fri, 6 am - 10:30 pmSat-Sun, 8 - 11 am

Breakfast grill, pizza, lunch specials,Seattle’s Best Coffee

Robin Hood Sandwich ShoppeTel: 833-1259Mon-Fri, 10 am - 9 pmSat-Sun, 10:30 am - 3 pm

Blind Vendor StandTel: 833-40264th Flr, G Wing,near mountainside entranceMon-Fri, 5 am - 4:30 pm

Vending machines are locatedthroughout the medical center at busyintersections.

Hospital Services


Human Animal Bond Program American Red Cross Office 1st Flr, B Wing, Rm 1B109Tel. 433-6631

Tripler’s Human Animal Bond (HAB)Program offers a unique therapy with thehelp of several, very special pets. This RedCross-sponsored program uses speciallychosen dogs, cats and rabbits to assistpatients who are recovering from physical,mental or social illness. Tripler’s AmericanRed Cross Office sponsors the HAB pro-gram, bringing pets to wards, clinics andwaiting areas for informal visits. All animalsare screened by Veterinary Services andmust pass strict behavioral and physicalqualifications to be a part of this program.All handlers also receive special training.

Inspector General1st Flr, B Wing, Rm 1B109Tel: 433-6619/6610Fax: 433-1830Mon-Fri, 7:30 am - 4:30 pm

The Tripler Inspector General (IG) assistsTripler staff, their families and patients. TheIG provides clarification and guidance onArmy regulations, policies and procedures.The office networks with Inspector Generaloffices throughout the world to establishfacts and to resolve issues. Complaints orrequests for assistance should first beaddressed at the lowest level possible,where the incident or situation occurs.

Appointments to see the IG may bemade by calling the number listed above. Ifno one is available, the voicemail system


Chapter 4


will record your message and your call willbe returned as soon as possible. You mayalso fax us in writing, an issue or concern.

If your concern is about patient care,try to resolve the problem first throughthe Customer Relations Office (See page33), located on the 4th floor, mountain-side entrance, or by calling 433-6336.

Judge Advocate2nd Flr, D WingTel: 433-5311/2472Weekdays, 9 am - 3 pm,except Wed, 9 am - noon

The Center Judge Advocate provides lim-ited legal assistance to inpatients and mem-bers of the Tripler staff.• Wills (by appointments, for active-duty

staff members and their spouses only).• Powers of attorney.• Advance medical directives.• Notarizations.

For all other legal assistance services,please call the Legal Assistance Office,Schofield Barracks, at 655-8607/8608.For frequently asked questions, you mayaccess the legal assistance Web page at:http://jagcnet.army.mil/Legal.

Nursing DepartmentTel: 433-4805 (see next entry)

Throughout your hospital stay, a highlyskilled nursing staff works together with youand your physician to restore, promote andmaintain your health and well-being. Wher-ever your care is provided, you can rely onthe nursing staff to welcome you and yourfamily and to make you feel at home.

Professionally trained nurses continuallyplan, coordinate, and provide the expertcare and health management you require.Nurses understand how important it is thatyour special needs and concerns are met.Please do not hesitate to ask questions or

http://jagcnet.army.mil/Legal

Hospital Services


share your concerns with your nurse.Tripler nurses are the pride of the Pacific.

Customer RelationsMountain Entrance, 4th Flr, 4G818(next to the Blind Vendor)Mon-Fri, 7:30 am - 4 pmHolidays/weekends: call 433-5551/2Ask to page the AODTel: 433-6336, Fax: 433-2195Email: [email protected] address: Tripler Army Medical CenterMCHK-QSR (PRO)1 Jarrett White RoadHonolulu, Hawaii 96859-5000

The Customer Relations staff assistspatients and family members resolve theirhealthcare concerns, by serving as liaisonbetween the patient and the staff.They alsowelcome compliments about any serviceyou receive. This helps Tripler’s managersidentify the good our staff are doing andways to improve service as neededthroughout the medical center.

Customer Feedback Online. Go towww.tamc.amedd.army.mil and click on theICE link.

Public Affairs Office3rd Flr, A Wing, Rm 3A016Tel: 433-5785Fax: 433-6558Email:[email protected] address:Tripler Army Medical CenterPublic Affairs Office, MCHK-IO1 Jarrett White RoadHonolulu, Hawaii 96859-5000

The Tripler Public Affairs Office (PAO)provides various information products tokeep more than 400,000 eligible benefici-aries in the Pacific Basin informed andeducated about their health benefits atTripler and its outlying clinics. The officearranges group tours, produces newsreleases for the media, and provides com-mand information for the Tripler staff. It alsois the contact point for all news media





Chapter 4


concerning the Tripler mission and its mili-tary and civilian staff.

The Tripler PAO staff is dedicated to con-tributing to Tripler’s primary mission ofreadiness by assisting in taking care ofpatients and taking care of those who takecare of patients.

Retail ServicesBankingTripler Federal Credit Union1st Flr, C Wing, Rm 1CO16Mon-Fri, 9 am - 3 pmTel: 833-1257

The Tripler FCU offers service to itsmembers only. Its ATM is located on the 4thfloor, Mountainside entrance.

First Hawaiian ATMA First Hawaiian Otto Cash Express

teller machine is available on the first floor,A Wing, near the Tripler Information Center.

Barbershop1st Flr, C Wing, Rm 1C105Mon-Fri, 9 am - 5 pmTel: 839-6810 for appointments

Carlson Wagonlit TravelFort Shafter Aloha Center, Bldg F330Mon-Fri, 7:30 am - 4 pm,except holidaysTel: 848-1941 Fax: 847-1442

All travel reservations and ticketing forTripler personnel on official travel ordersare serviced at the Carlson Wagonlit’s FortShafter office.

Florist1st Flr, C Wing, Rm 1C109Mon-Fri, 9 am - 6 pmClosed weekends and holidaysTel: 833-3367

The Flower Shop offers floral and plantselections, plush toys and balloons.

Specialized services include wireservice and free hospital delivery. Majorcredit cards and Star Card are accepted.

Laundry Service1st Flr, C Wing, Rm 1C103Mon-Fri, 8 am - 5 pm,closed weekends and holidaysTel: 833-1029

The PX laundry and dry cleaning con-cession serves active-duty military andfamily members. StarCard accepted.

Optical Shop1st Flr, C Wing, Rm 1C107Mon-Fri, 9 am - 5 pmClosed weekends and federal holidaysTel: 836-5007

The Optical Shop offers lens treatmentand tinting on most single vision prescrip-tion lenses and nearly 500 frames tochoose from. Free adjustments for glasses.Contact lens orders taken. Star Card, Visa,Discover, and MasterCard are accepted.

Post Exchange1st Flr, C Wing, Rm 1C502Mon-Fri, 8 am - 4:30 pmSat, 9 am - 3:30 pmClosed Sun and federal holidaysTel: 833-1267

Hospital Services


The exchange is open to authorized mil-itary personnel, patients and their familymembers, and Tripler staff. The exchangehas selections of small gift items, toilet arti-cles, magazines, and snacks.

Post Office (U.S. Postal Service)1st Flr, C Wing, Rm 1C 027Weekdays except holidays, 8 am - 3:15 pm, closed noon - 1 pmTel: 1-800-ASK-USPS (275-8777)www.usps.com

Tripler’s post office provides routinepostal services.

Support Groups1st Flr, G Wing

Breast Cancer Support Group. Thissupport group provides an informal oppor-tunity for people to meet and share theirexperiences. Meets the first and thirdThursday of each month at 9 am, in theRadiation Oncology Clinic G1D. For moreinformation, please call 433-6601.

Far From Home. Patients/Familieswho are receiving care and treatment atTripler and who are away from theirsupport system/home/family. Group meets1st and 3rd Thursday of the month, 9 to10:30 am, at Fisher House II Library. Forinformation, call Social Work Services,433-6606.

Daughters of mothers who arechemotherapy patients with alopecia (aform of baldness). Meets twice a year atMedical Oncology Clinic. For information,call Dr. Patricia Nishomoto, oncology clin-ical nurse, 433-4087.

Children of parents receiving chemo-therapy. Meets three times a year. Forinformation, call Dr. Patricia Nishomoto,oncology clinical nurse, 433-4087.

KISS (Kids Indicate Someone Spe-cial). Tour and half-day workshop, heldonce a year, is for young children whoseparents have cancer. For information, callDr. Patricia Nishomoto, oncology clinicalnurse, 433-4087.


http://www.usps.com

MEDICAL CLINICS,DEPARTMENTS, PROGRAMS

Chapter 5

Allergy/Adult Immunization Clinic ............37

Blood Donor Center ..................37Public Health Nursing................37EMERGENCY DEFINED ..............38Exceptional Family

Member Program................38Family Medicine Clinic ..............39Infectious Diseases Clinic ..........39Immunization Clinic (Pediatric) ....39 Obstetrics &

Gynecology Department........40

Schofield OB/GYN Clinic ............42Pathology Department ..............42Pediatric/Adolescent Clinic ........44Pharmacy ..............................45 Oahu Consolidated

Refill Pharmacy ................47Psychiatry Department ..............47Psychology Department ............48Department of Social Work ........49Surgery Department..................50Surgical Admission Center (SAC) ....50Travel Medicine Clinic ..............50


Medical Clinics, Departments, Programs


Allergy/Adult Immunization Clinic4th Flr, C Wing (Dept. of Medicine)Mon-Fri, 7:30 am - 4 pmTel: 433-6334

Walk in Hours: Allergy shots are givenMon & Wed, 1 to 3 pm; and on Fri, 7:30to 8:30 am. Immunizations are given Tue,1 to 3 pm; Wed & Fri, 9 to 11:30 am.

Travel Clinic: Please call 433-4541 forappointment.

Blood Donor Center2nd Flr, A Wing, Rm 2A207Walk-ins, Mon-Thu, 8 am - 2 pmTel: 433-6148/433-6195By appointment: Fri, 8 am - noon

The Blood Donor Center always wel-comes donors, because blood and bloodproducts are in high demand. If you arewilling to donate blood or to coordinate ablood drive, please visit or call the donorcenter for more information and/or anappointment.

If you cannot come to Tripler, theBlood Donor Center can tell you whenand where the next mobile blood drive

is scheduled, at various military installa-tions on Oahu.

Public Health NursingTripler: 1AWeekdays, 7:30 am - 4 pmTel: 433-6834Schofield Barracks Health Clinic:Mon-Fri, 7:30 am - 4 pmTel: 433-8675/433-8685

Public Health Nursing (PHN) focuses itsnursing practice on health education. Itapplies health education principles to pro-mote, maintain or restore the health of mil-itary personnel and their families, withpriority given to the active- duty population.

Specific functions include:1. Providing health promotion/education

and disease prevention programs.2. Developing, implementing and eval-

uating programs that meet identifiedcommunity health needs.

3. Conducting home visits/assessments toprovide health education and referrals toother community services as needed.

4. Providing health consultation to theChild Development Service staff.

5. Implementing programs and servicesfor Communicable Disease control.


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Program areas and services include:• TB surveillance program management.• HIV/AIDS training and counseling.• Child Development Center inspections.• Family childcare provider home

inspections.• Consultation to Child and Youth Services.

CHNs conduct one-time home assess-ments for safety issues from referrals andcommand recommendations, and providereferrals to other community resources andagencies.

CHN staff provides active-duty in-pro-cessing, active-duty pregnancy educationtraining, HIV training and counseling,Microfit fitness assessments, and familyassessments. The staff manages theLatent Tuberculosis Infection Clinic, Com-municable Disease Infection Clinic, andconsultative services for the Child andYouth Services for Schofield Barracks,Helemano, and Wheeler Army Airfield.

Health Education and Promotion islocated on the second floor of D Wing.CHN staff provides self-care classes,health education classes, Microfit fitnessassessments, health education classes,community activities, individual consulta-tion with physician referral, and patienteducation.

Emergency DefinedEmergency: 911

Pediatric Clinic: 433-6697(weekday hours)

AN EMERGENCY IS DEFINED as acondition or injury that, if not treatedimmediately, could endanger the lifeor health of the individual or causepermanent disability. We recognizethat a parent may not be sure whethertheir child’s problem is an emergency.If you have any questions, please callER at 433-6629 or the Pediatric clinic(433-6697) during clinic hours.

Exceptional Family Member Program7th Flr, A Wing, Rm 7A007Tel: 433-4441, DSN: 433-4441Fax: 433-4316Mon-Fri, 8 am - noon, 1 - 4 pmClosed weekends and holidaysScreenings by appointment only

The Exceptional Family Member Pro-gram (EFMP) identifies and documentsthe special medical, mental health and/oreducational needs of family members, toensure that those needs are consideredduring the assignment process.

Enrollment in EFMP is mandatory for allfamily members of active-duty servicemembers with needs requiring specializedservices. Enrollment criteria include:• Serious or chronic medical problems/

physical disabilities/mental healthdisorders.

• More medical support than commonlyprovided by a family practitioner in anoutpatient setting.

• Any level of asthma within the pastfive years.

• Any potentially life-threatening conditions.• Intensive follow-up support such as

high-risk newborns and patients withdiagnosis of cancer within the pastfive years.

• Inpatient or chronic (more than sixmonths) outpatient mental health treat-ment within the past five years.

• Any mental health services requiredat the present time or projected forthe future.

• Attention Deficit Hyperactivity Disorderrequiring care by a pediatrician, mentalhealth provider, or counselor.

• Special education services specified onan Individualized Education Program(3-21 years of age).

• Early intervention services for birth to 3years of age.

The family member should be enrolledwhen initial diagnosis of a medical condi-tion is made and/or awareness of special



educational concerns are addressed.Information should be updated at leastevery three years or whenever there is asubstantial change in condition. Thisprocess applies to adults as well as chil-dren. Screening is required for all familymembers requesting travel to an overseasassignment.

Family Medicine Clinic1st Flr, D Wing, Rm 1D350Mon-Fri, 7:30 am - 4 pmMon-Thu, 5 - 8 pmImmunization Rm: Mon-Fri, 8 am - 4 pmClosed Weekends, all federal holidaysTel: (for Appts) 433-3300 or 433-2500(for Info) 433-3300, Mon-Fri, 8 am - 4pm

The Family Medicine Clinic physicians,resident physicians and nurse practitionersoffer a full spectrum of healthcare servicesfor enrollees of all ages. The Family Medi-cine team also includes a clinical pharma-cist, a family counselor, a nurse educatorand a clinical psychologist.

With the exception of sick call, allpatients are seen by appointment. Patientswho walk in without an appointment will beseen, but may experience a substantialwait. For more information, please call433-3300 Monday through Friday between8 am and 4 pm.

The clinic’s care focus is:• Acute and urgent problems.• Routine continuity care.• Preventive health services.• Prenatal, delivery, and postpartum care.• Newborn care.• Women’s health services including Pap

smears, family planning, and breastcancer screening.

• Routine well-child and adolescent care.• School and sports physicals.• Immunizations.• Adult and geriatric care.• Sports medicine.• Minor skin surgery, cryosurgery, and

vasectomy.• Colposcopy, flexible sigmoidoscopy and

exercise treadmill testing.

• Periodic and special Army and DoDphysicals exams.

Infectious Diseases Clinic4th Flr, H Wing, Medical SpecialtiesMon-Fri, 7:30 am - 4 pmTel: 433-6513

The Infectious Diseases Clinic is areferral clinic for other medical providerswho need to consult regarding their patientswith either difficult-to-diagnose or difficult-to-treat infections. We allow self-referral for twodiagnoses only: HIV disease or for leisuretravel advice.

Immunization Clinic(Pediatric)4th Flr, Mountainside, F Wing, 4F702 Mon-Fri, 8 am - 4 pmClosed on Wed noon - 2 pm and holidaysNote: no PPDs given on ThursdaysTel: 433-6234

No appointments are necessary, buteach patient must sign in at the front desk.Please bring immunization record, medicalrecord, outpatient medical card and IDcard, as applicable for age. Minors beingimmunized must be accompanied by par-ents or legal guardians who must sign theirconsent forms. Adolescents with appro-priate records may be immunized in theAdolescent Clinic (See Pediatric/Adoles-cent Clinic on Page 44).

If you have a child who needs to beseen in the Pediatric Clinic and have otherchildren, please arrange for childcare, to


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minimize the number of children who maybe exposed to illness or have to be leftunattended.

Armed Services YMCA’s Free Child Waiting Room Well Baby Waiting RoomMon, Tue, Thu, 8 am - noonTel: 833-1185

Parents are responsible for ensuringthe supervision of their children while inthe clinic. Call 833-1185 to reserve a spotin the Armed Services YMCA’s free childwaiting room.

Well-Baby Clinic immunization appoint-ments for ages six weeks to 4 years arehandled through Central Appointments at433-2778, for patients with Tripler as theirprimary care center.

The initial well-baby appointment twoweeks after birth is scheduled at the time ofdischarge from the nursery. They are alsoscheduled by calling 433-9226.

Parents of infants whose primary careprovider is at Schofield Barracks, PearlHarbor, Kaneohe MCBH, Hickam AFB orWheeler AFB need to schedule their well-baby immunization appointments at theirrespective clinics.

Obstetrics &Gynecology Department4th Flr, H Wing, Rm 4H508(use Mountainside entrance)Mon-Fri, 8 am - noon, 1 - 4 pm,except Tue am, opens at 10 amActive- duty sick call: Mon-Fri, 8 - 9 am,except for Tue, noon - 1 pmTel: 433-2778-4-1-1

The Obstetrics and Gynecology (OB/GYN) Clinic is a medical specialty clinicthat offers services in obstetric and gyneco-logic care. Also offered are several otherSub-Specialty clinics that include MaternalFetal Medicine, Reproductive Endocrinology(Infertility), Gynecologic Oncology, andGynecologic Urology.

Urgent care is provided in the same-dayemergency clinic (SDEC).

The OB/GYN Clinic is located on the 4thfloor of the H Wing and is easily accessedthrough the Mountainside entrance of themedical center.

GynecologyAppointments to the Gynecology Clinic

or one of its sub-specialties: ReproductiveEndocrinology (Infertility), GynecologicOncology, Colposcopy or GynecologicUrology are generally made by referral orconsultation. The OB/GYN clinic will callyou after it receives a referral to schedulethe appointment with you. However, youmay also refer yourself for family planningservices or well-woman care through Cen-tral Appointments (433-2778).

ObstetricsMothers must be eligible beneficiaries to

deliver at Tripler and may call the OB clinicfor more information.

Mothers at Tripler receive quality medicalcare before, during and after their pregnan-cies. A positive result on a home pregnancytest is all that is required for patients tobegin receiving prenatal care.

Newly expectant moms or those trans-ferring to Tripler from another facility maycontact Central Appointments for anobstetric registration appointment. After theregistration visit, we will make you anotherappointment with a healthcare provider fora physical exam and complete review of



the records. You will be assigned to a “OBContinuity Team” and assigned a MedicalSupport Assistant (MSA) who will assistyou in making all follow-up appointments.

Be sure to bring all the records you haveif obstetric care was started elsewhere.

At your registration appointment, we willdiscuss the options available to you foryour care at Tripler during your pregnancyi.e. Family Medicine, OB, Certified NurseMidwives.

A variety of free parenting and preg-nancy classes are also available, includingboot camps for dads, sibling classes, laborpreparation for siblings to attend delivery,breastfeeding, and labor and delivery tours.

Antepartum Diagnostic Center6th Flr, F Wing(next to Labor and Delivery)

The Antepartum Diagnostic Center pro-vides testing and consultation for high-riskpregnancies. The center staff performshighly specialized and detailed ultrasoundexaminations, non-stress testing for high-risk pregnancies and various forms ofgenetic testing and prenatal diagnoses.Patients are referred by the provider seeingthem for OB care. Appointments are madedirectly through the Antepartum Diagnostic

Center. The Antepartum Diagnostic Centerwill call you after you have been referred, toschedule an appointment.

Labor and Delivery6th Flr, F Wing

Labor and Delivery is also easilyaccessed through the 4th floor Mountainsideentrance of the medical center. Labor andDelivery is primarily for the expectingmothers in active labor or with complications.

It is always open and operates a triagedesk and exam area for acute obstetricemergencies (after 14 weeks gestation).For obstetric emergencies earlier in preg-nancy, contact the same-day emergencyclinic during normal clinic hours. Contactthe Tripler ER (433-6697) or SchofieldAcute Care Clinic (433-8850) at night,weekends, and holidays.

Newly remodeled birthing suites providenew mothers with a comfortable and homeylabor and delivery experience. The large,wide-open rooms come furnished withstate-of-the-art medical equipment, cabi-nets for storage, baby warmers, over-stuffedsleeper chairs, and an island touch with amountain window view and seascape pat-tern on the ceiling. Currently several roomsoffer Jacuzzi tubs to ease labor discomfort.


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Tripler has implemented several initia-tives to provide optimum care for preg-nant women:• Expectant mothers are seen by the

same healthcare provider or team ofproviders during their pregnancies.

• Follow-up appointments for the motherare made before they leave the clinic.

• All patients receive second trimesterultrasounds.

• 23 “stork” parking stalls are reserved forhigh-risk pregnancies and mothers at36-weeks gestation. Parking passes arearranged by your healthcare provider.

• All patients needing anesthesia serviceare given dedicated support.

• New mothers are offered a specialcelebratory meal for her and a guest.All staff physicians providing obstetrical

care are fully credentialed and are eitherboard-certified or board-eligible with theirnational organizations.

A team of pediatricians attends all cae-sarean deliveries and other high-risk deliv-eries. Labor and Delivery provides painmanagement services with 24-hour avail-ability and highly skilled nurse anesthetistsand anesthesiologists.

The OB/GYN department has severalwomen’s health nurse practitioners andcertified nurse midwives. Women may alsochoose to be followed through their preg-nancy by their family practice physician.Currently Family Medicine sees obstetricalpatients at Tripler, Schofield Barracks,Kaneohe Bay and Pearl Harbor.

Same-Day Emergency ClinicThe same-day emergency clinic offers

urgent appointments for the same day ofthe call. These urgent appointments arefor obstetrical patients, post-op surgicalpatients, and emergent gyn consults.

Patients speak with the triage nurse andare given an appointment later that sameday if it is determined that is what theemergency requires. You and the nursemay also decide on a less urgent appoint-ment on a later date. Call 433-2778-4-1-2.

Schofield OB/GYN ClinicSBHC Bldg 680Mon-Fri, 8 am - noon, 1 - 4 pmAppointments: 433-8175

In February 2005, a newly renovatedOB/GYN clinic was opened in Building 680on the Schofield Barracks Health Cliniccampus. The clinic for families living in theSchofield area provides low-risk obstetricalcare, well woman exams, and gynecolog-ical consultations.

Neonatal Intensive Care Unit (NICU)5th Flr, Ocean Side A Wing

Tripler is also one of the few island med-ical facilities to have a NICU with a neona-tologist available 24 hours per day.

Mother/Baby Unit5th Flr, Ocean Side B Wing

Mothers and babies are kept togetherthroughout their stay in couplet care, beingcared for by the same primary care nurse.Tripler offers liberal visiting hours for familymembers and friends.

Lactation Counselors. To prepare forlater feeding, Tripler has a lactation con-sultant on the staff, and the majority ofnurses are lactation counselors.

Pathology DepartmentSpecimen Collection Laboratory4th Flr, G Wing, near Mountainside entrance,Rm 4G216Mon-Fri, 7 am - 4:30 pmTel: 433-6666/433-6664

Patient blood and urine specimens fortesting are collected at the Specimen Col-lection Laboratory per physician’s orders.

2nd Flr, G Wing (most other operations)Mon-Fri, 7:30 am - 4 pm

The Department of Pathology and AreaLaboratory Services provides a full range ofessential medical laboratory science serv-ices in support of Tripler and other DoDhealth facilities throughout the Pacific. Weare committed to service excellence and thedelivery of high quality, clinically relevant



information quickly, so physicians and clin-ical staff may provide patients with superiorhealthcare.

Our staff of 180 military and civilianmedical lab science professionals andadministrative support personnel providethe following services:• Anatomic Pathology, including surgical

pathology, autopsy, and cytology.• Tissue biopsy and cytologic examina-

tions for determination of cancerousand reactive infectious conditions andtissue confirmation.

• Autopsy.• Tumor registry to assist clinicians in

following patients with malignantdiagnoses.

• Clinical Pathology, including chem-istry, virology/immunology, microbi-ology, hematology, and blood bank.

• Specimen collection and analysis ofblood and other body fluids for bio-chem-icals, physical properties, or infection.

• Flow cytometry.• Blood collection from donors and

processing into FDA-licensed bloodproducts.

• Maintaining a supply of blood productsand issuing them for patient care.

• Consultation to clinicians and others onthe laboratory science aspects ofhealthcare.

• Training programs for military andcivilian laboratory science students.Tripler laboratories are accredited by

the College of American Pathologists toensure the reliability of patient specimentest results. The blood collection andtransfusion services are accredited bythe American Association of Blood Banksand comply with Food and Drug Adminis-tration requirements intended to ensurethe safety and purity of blood and bloodproducts for transfusion. Microbiologylaboratories participate in the CDC Labo-ratory Response Network. Our Tumor


Chapter 5


Registry is accredited by the AmericanCollege of Surgeons.

4th Flr, G Wing, near Mountainsideentrance, Rm 4G216Mon-Fri, 7 am - 4:30 pmTel: 433-6664

Patient blood and urine specimens fortesting are collected at the Specimen Col-lection Laboratory.

STAT Laboratory2nd Flr, G Wing, Mountainside,Rm 2G016Open 24 hours a day, 7 days a week

The STAT lab processes and tests highpriority patient specimens.

Pediatric/Adolescent Clinic 4th Floor, F Wing:Mon-Fri, 7:45 am - 4 pm,Noon - 1 pm; Emergencies only, 1 - 4 pmNormal clinic hours except Wed, 1 - 2 pm, isreserved for urgent appointments onlyTue & Wed, 4 - 7 pm, by appointments onlyTel: for appointments at Tripler and Schofield

Barracks Health Clinic: 433-9226/2778to speak to physician/nurse: 433-6697Adolescent Clinic emergencies: 433-4165 (for same-day appointments)Tripler Exceptional Family MemberProgram: 433-6205.

To improve patient care and reducewaiting time, the Tripler Pediatric Clinic nor-mally sees children by appointment only.Patients are seen in the following order:1. Emergencies;2. Patients with scheduled appointments;3. Patients who walk into the clinic without

appointments.If no appointments are available through

the appointment system, please call tospeak to a nurse or physician to determineif the child has to be seen on a same-daybasis at 433-6697.

All patients with acute problems will beseen, but walk-ins may have to wait up tothree hours, depending on the serious-ness of their problems. If you would like anappointment that day, call for a same-dayappointment, to minimize waiting time.



Appointments for the Pediatric Clinic aremade through the Pediatric AppointmentSystem at 433-9226/2778. Dial and listenfor instructions. If your physician requeststhat you bring your child back for a follow-upappointment, call Pediatric Appointmentsfor an appointment with that physician.

School physical appointments are alsomade through Pediatric Appointments at433-9226/2778.

Pediatrics specialty care appointmentsare by appointment only or physicianreferral. Call the regular Pediatrics Appoint-ment Line (433-9226/2778) for the pedi-atric specialties below:• Cardiology• Infectious diseases• Gastroenterology• Endocrinology• Hematology/Oncology• Rheumatology• Pulmonary• Neurology

For other pediatric specialties, call asindicated:• Cerebral Palsy: ext. 2778• Developmental Pediatrics: ext. 2778• Myelodysplasia: ext. 2778• Nephrology: ext. 4165

Armed Services YMCA’s Free Child Waiting Room Well Baby Waiting RoomMon, Tue, Thu, 8 am - noonTel: 833-1185

Parents are responsible for ensuringthe supervision of their children while in

the clinic. Call 833-1185 to reserve a spotin the Armed Services YMCA’s free childwaiting room.

PharmacyTel: 433-7880 for info(see below for locations and hours)

The Tripler Outpatient Pharmacy is cen-trally located on the 4th floor of G Wing. Ifyou enter Tripler from the Mountainsideentrance, take the right corridor to find thenew prescription service area of the phar-macy. For called in refills, discharge pre-scriptions, or will-call pick up, take the leftcorridor to the refill service area.

New Prescription Window*Mon-Thu, 8 am - 7:30 pmFri, 8 am - 6 pmSat, 8 am - 4 pmClosed Sun and federal holidays

*Refill, discharge and will-call prescrip-tions may also be picked up at the newprescription window after the refill windowis closed.

Refill Window*Tel: 433-6962 for refillsMon-Fri, 8 am - 4 pm

*Refill, discharge and will-call prescrip-tions may also be picked up at the newprescription window after the refill windowis closed.

Computer-generated prescriptions trans-mitted to the Pharmacy by healthcareproviders are filled at the New Prescriptioncounter. However, they are not filled until

Frequently Called Numbers for Children Health ProblemsSchofield Family Practice Nurse Line ............................................433-8111/8155Schofield Aviation Medicine Clinic ..........................................................433-8275Schofield Health Nurse ..........................................................................433-8675Pearl Harbor Pediatric Clinic ..................................................................471-1880Kaneohe MCBH Pediatric Clinic ............................................................257-5017Hickam AFB Pediatric Clinic ..................................................................448-6282Navy Relief Nurse..........................................................................423-1314/1315Air Force Health Nurse ..........................................................................449-1269POISON CONTROL CENTER ..............................................................941-4411


Chapter 5


the patient reports to the Outpatient Phar-macy. Handwritten prescriptions written bycivilian providers are filled on the new pre-scription side as well.

The first step is to take a ticket from theticket printer located next to the column inthe lobby. Have a seat and wait for yournumber to be called. An automated voicewill direct you to a window. Present to staffat the window the military ID of the patientwhose prescriptions are being filled.

Prescriptions will not be filled withoutthe patient’s ID. While you are at thewindow, your prescription will be filled anddispensed.

The Outpatient Pharmacists’ busiesttimes are Monday through Friday from10 am to 1 pm and 3 to 5 pm, and Sat-urday from 8:30 am to noon. In order toavoid longer waits, patients should planahead to pick up their prescriptions attimes other than these.

As part of our commitment to serveyou better, we offer a will-call service fordropping off prescription requests whichwill be ready in one hour for pick up. Touse this service, speak to our pharmacyreceptionist.

We recommend that you pick up refillsduring hours when the Refill Windowis open, in order to avoid longer waittimes. Disabled patients or patients inwheelchairs may request to use WindowOne on the new prescriptions side due toaccessibility.

Prescriptions may be requested to theRefill Pharmacy by using the phone-insystem or on the Tripler Web site. Phone-In refill and online refill service is available24 hours a day, seven days a week. Allrefill requests submitted by 6 pm will beavailable the next business day on therefill side. Refill requests phoned in onFriday by 6 pm will be ready on Monday,unless it is a holiday, then it will be avail-able for pick-up on Tuesday.

To avoid running out of your medica-tion, submit your refill orders five to sevendays in advance. When your physicianrewrites a refill prescription to continueyour medication, this prescription is con-sidered a new prescription and must bepicked up at the new prescription side.Refill requests may be picked up at thenew prescription side when the RefillPharmacy window is closed.



Oahu Consolidated Refill PharmacyPearl HarborPhone-In Refill ServiceTel: 433-6962Prescription questions: 422-26022nd Flr, Pearl Harbor Navy Exchange(next to Food Court)Mon-Sat, 10 am - 6pmClosed Sun and federal holidays

Refills are on a phone-in basis only, 24hours a day, seven days a week. All refillrequests phoned in before 6 pm are avail-able the next business day.

Patients must pick up their prescriptionswithin 14 days of phoning in their orders,except for non-formulary and compoundedmedications, which must be picked upwithin 48 hours. After 14 days, prescrip-tions are returned to stock and must bephoned in again.

To avoid running out of your medication,phone in your refill order five to seven daysin advance.

If your physician rewrites, renews ormodifies a refill prescription to continueyour medication, this prescription is con-sidered a new prescription and must befilled at the new prescription side ofTripler’s Outpatient Pharmacy.

Internet Prescription Refill ProcessingIf you prefer to order your refills on

the internet Please visit our Web sitelisted below:

http://www.tamc.amedd.army.milOnce you have accessed the site, click

on the Pharmacy/Refill link for instructions.

Psychiatry DepartmentThe Department of Psychiatry provides

the following services:

Army Substance Abuse Program (ASAP)Schofield Barracks, Bldg 673, 1st FlrTel: 433-8700

ASAP provides intensive outpatienttreatment for alcoholism and drug

addiction for adults ages 18 to 65. Treat-ment is designed to increase patients’awareness of the impact of alcohol anddrugs on their lives, to facilitate respon-sible decision-making and to help par-ticipants develop a plan for continuedgrowth upon completion of the program.After completing the program, patientsare scheduled to come in periodicallyfor up to one year, to complete therecovery process.

Child and Adolescent Psychiatry Service2nd Flr, B WingTel: 433-6418

It provides assessment and treatment ofchildren and adolescents with emotionaland behavioral problems. A unique serviceis the Child Study Group, where childrenunder age 6 are initially evaluated in threeconsecutive group sessions.

Consultation/Liaison Service2nd Flr, B WingTel: 433-4134

The office acts as a liaison betweenDepartment of Psychiatry and Inpatientwards of other departments at Tripler andprovides psychiatric consultation asrequired.

Psychiatric Inpatient and Psychiatric Nursing ServiceWard 4B2Tel: 433-6374/6988

These nurses provide a full range of psy-chiatric inpatient services.

Psychiatric Emergency Services areavailable 24 hours a day, 7 days a week,in conjunction with care in the TriplerEmergency Room. For services, come tothe ER or call 433-6629.

Psychiatric Outpatient Service2nd Flr, B WingTel: 433-2737

Outpatient Services offers individual andgroup psychotherapy, marital treatmentand medication management.



Chapter 5


Tri-Service Addictions Recovery Facility (TRISARF)Ward 4D, Mon-Fri, 7:30 am - 4 pmTel: 433-6098

TRISARF provides intensive outpatientchemical addiction treatment for TRICARE-eligible beneficiaries, age 18 to 65. Treat-ment approach is multidisciplinary andconsists of group therapy, educational sem-inars, occupational therapy, spiritual coun-seling and marital therapy. Upon entry, allparticipants undergo an initial assessmentfrom which an individualized treatment planis developed. Average length of time in theprogram is 28 working days.

Psychology Department8th Flr, A Wing, Rm 8A008Clinic Hrs: Mon-Fri, 7:30 am - 4:30 pmTel: 433-1498

The department offers the followingservices:

ADHD Parents GroupThis group provides training in child

management techniques for parents of non-compliant, defiant, and/or oppositional chil-dren (ages 3 to 12) with or without ADHD(Attention Deficit/Hyperactivity Disorder).Meetings are usually held on Wednesdayafternoons and/or Monday mornings foreight weeks. Patients are accepted only byreferral from their primary care provider.

ADHD ClinicTel: 433-6205 for appt and info

This clinic, sponsored jointly with Devel-opmental Pediatrics, provides assessmentfor children suspected of having an Atten-tion Deficit Hyperactivity Disorder.

Behavioral Medicine ServiceBehavioral Medicine Service provides

specialized diagnostic services and treat-ment of a variety of physical conditions.These include, but are not limited to,headaches, diabetes, high blood pressure,irritable bowel and chronic pain syndromes.Additional services include programs in

health promotion and wellness, biofeed-back training, habit control and perform-ance enhancement.

Services are offered at Tripler, and tele-health services are provided to Guam,Japan, Korea, the Hawaiian Islands andother select locations in the Pacific.

The Lean Program This comprehensive day treatment pro-

gram for active-duty service membersfocuses on developing a healthy lifestyle.The inter-disciplinary program involvesmany experts in field, such as health psy-chology, Family Medicine, physical therapy,nutrition, nursing and occupational therapy.

Patients learn healthy nutrition, behaviormodification, healthy exercise and relapseprevention.

Pain Rehabilitation ProgramA pain psychologist directs this compre-

hensive center for pain diagnosis, treatment,research and education. A multidisciplinaryteam of physicians, nurses and other healthprofessionals are dedicated to evaluatingand treating persons seeking relief fromchronic pain. The program aims to reduceor eliminate pain and suffering, restoreoptimum levels of function, facilitate returnto work, promote judicious use of pain med-ications and enhance the patients’ qualityof life.

COPE Program(Coping with and Overcoming Pain Effectively)

This six-week outpatient group treat-ment program assists individuals in chronicpain understand the mind-body connec-tions in how they perceive pain. They learntechniques to improve how they managechronic pain, in conjunction with their med-ical treatment.

Topics include the effect of chronic painand stress on the body; how to reduce thephysiological effects of pain and stress;lifestyle habit changes, such as sleep, exer-cise and nutrition that are all affected bypain. Individuals learn coping strategies



and behavioral skills to improve how theyfunction in daily life and to enhance theirsense of control over chronic pain. Familymembers are encouraged to attend.

Tobacco Cessation ProgramThis 12-week group program addresses

the physical, psychological and socialaspects of successful tobacco cessation.Since 1984, this program has helped thou-sands quit, by teaching smokers copingskills and providing them with support andnicotine replacement. Meetings are held onWednesday from 2 to 3 pm, or Tuesdayfrom 4:30 to 5:30 pm.

Adult PsychologyAdult Psychology provides psychological

evaluations and treatment for individuals,families and couples. Treatment includesindividual and group therapies for depres-sion, anxiety and other conditions thatcause distress. Active-duty should seekservices from their own mental health clinic.Referrals to this Tripler program should bemade through the primary care physician.

Neuropsychology ServiceClinical neuropsychology is a branch of

psychology that systematically focuses onhuman brain functioning and provides valu-able clinical data regarding known or sus-pected problems with the brain.

Neuropsychological evaluation is oftenrequested for persons with brain injury,stroke, infectious CNS disease, dementia,seizures, brain tumors, movement disor-ders and for any other conditions that mayaffect the brain.

Neuropsychological test results can beuseful in accurate diagnosis, predictingprognosis, documenting recovery, providinginformation for medical boards, neurobe-havioral management, neuropsychologicalrehabilitation, for resolving return-to-work orreturn-to-duty questions, and in formulatingtreatment plans.

Services are available to both inpatientand outpatient DoD and Veterans Affairsbeneficiaries. Services are available for the

full age span of adulthood. A memory dis-orders clinic for evaluation and treatmentrecommendations is available for those withmemory problems or cognitive concerns.Neuropsychology works closely with allmedical clinics, including Family Medicine,Neurology, Psychiatry and Neurosurgery,as part of a multidisciplinary approach todiagnosis and treatment.

Department of Social Work2nd Flr, B WingTel: 433-6606

The four primary areas of the Depart-ment of Social Work are Medical SocialWork, Family Advocacy Program, Outpa-tient Social Work, and Marriage and FamilyTherapy Center.

Medical Social WorkMedical Social Work has three main

functions: (1) Inpatient Discharge Planning,(2) Outpatient medical social work, and (3)Deployment Support Care Management.

Medical social workers are integralmembers of the inpatient interdisciplinaryhealthcare teams and work with primarycare outpatient clinics, including Tripler’sAdult Medicine Clinic and the FamilyPractice Clinic.

Medical social workers help with psycho-social needs that impact health and health-care utilization. Medical social workersprovide crisis intervention and supportivecounseling, assistance with placement intoappropriate long-term care or rehabilitation


Chapter 5


facilities, and referrals and linkage to com-munity resources.

Family Advocacy ProgramThe Family Advocacy Sections are

located at Tripler Army Medical Center andSchofield Barracks Health Clinic.

TAMC - 433-6606/SBHC - 433-8579To report suspected abuse or neglect, call:Military Family Abuse Shelter at 533-7125; Military Police at 438-7114 or 655-7114Child Protective Service at 832-5300

The TAMC section serves as the centerfor the reporting of all inpatients who aresuspected of being victims of abuse orneglect, regardless of branch of service.Both programs evaluate spouses and chil-dren who are suspected of being abusedor neglected, so that appropriate treat-ment plans may be provided.

It is the legal and moral responsibility ofall military and civilian personnel to reportcases of suspected child and spouseabuse/neglect.

In addition to its primary missions, theDepartment of Social Work also providesconsultation, counseling, information,assistance, and referral services for prob-lems of a personal nature.

Outpatient Social WorkTel: 433-6606

The Outpatient Social Work Clinic pro-vides counseling services to all militarypersonnel and their families to assist indealing with issues that affect their lives.Services include initial intake interviews,individual and couples counseling, deploy-ment concerns, as well as referrals for anyother appropriate services.

Marriage and Family Therapy CenterFor information & appointments: 433-8550

The Marriage and Family Therapy Centerprovides therapeutic support to service per-sonnel and their spouses on a voluntary,self-referral basis. Martial and family treat-ment is offered in a confidential atmosphereat Schofield Barracks Health Center, 2ndFloor, Building 681.

Surgery DepartmentSurgical Sub-Specialty ClinicsOceanside, 2nd Flr, A Wing, Rm 2A317 Mon-Fri, 7:30 am - 4:30 pm• General Surgery• Pediatric Surgery• Urology• Neurosurgery• Cardiothoracic Surgery• Vascular Surgery• Plastic Surgery

To schedule an appointment please call433-2778, press 2 for Surgery and press:1 for General Surgery5 for Neurosurgery, Plastic Surgery,

Vascular and Cardiothoracic Surgery6 for Pediatric Surgery 7 for Urology

Surgical Admission Center (SAC)6th Flr, C Wing Mon-Fri, 4:45 am - 9 pmClosed weekends and holidaysTel: 433-5998/5999

The Surgical Admission Center (SAC)provides three services:1. Pre-operative assessment.2. Day-of-surgery check-in.3. Post-operative phase 2 recovery and

discharge.

Travel Medicine Clinic4th Flr, H Wing, Medical SpecialtiesFri, 9 - 11 amTel: 433-6513

The Travel Medicine Clinic is a self-referral appointment clinic in InfectiousDiseases for leisure and vacation travelerswho desire maximal pre-trip preparation.We schedule any eligible beneficiary whois 17 or older. Currently, we do not seedeploying active duty travelers (contactAdult Allergy-Immunology Clinic for indi-viduals/small groups or Preventive Medi-cine for groups of ten or more), or Pediatricpatients 16 or younger (contact PediatricInfectious Diseases).

U.S. ARMY HEALTH CLINIC

SCHOFIELD BARRACKS, HAWAII

Chapter 6

Acute Care Clinic ....................52

Ambulance Services ................52

Aviation Medicine ....................52

Family Medicine ......................53

Medical Records/Outpatient Registration ........53

Soldier & Family Assistance Center ..............54

Specialty Services....................54


Tripler Army Medical Center operates the U.S. Army Health Clinic – Schofield Barracks(USAHC-SB), located on Waianae Avenue and McCormack Road. The clinic is now oneof the largest outpatient clinics in the U.S. Army. Military personnel and their familiesassigned to other installations should inquire about routine care at the health clinic serv-icing their installation.

The clinic was constructed between 1928 and 1929 as a hospital and was used exten-sively during World War II. In 1965, hospital services were transferred to Tripler ArmyMedical Center, and the Schofield clinic expanded its outpatient services.


Chapter 6


Acute Care ClinicDaily, 6 am - 9 pmTel: 433-8850

The Acute Care Clinic serves anyoneeligible to receive military healthcare. TheAcute Care Clinic treats most minor acutemedical problems and injuries. It is not anEmergency Room and will stabilize andtransport more serious patients to othermedical facilities. The clinic is staffed witha physician, nurse and emergency med-ical technicians.

Ambulance ServicesEmergency ambulance requests should

be directed to the city and county ambu-lance dispatch service by dialing 911.Emergency ambulance service is alsoprovided 24 hours a day for SchofieldBarracks, Wheeler Army Airfield, Hele-mano Military Reservation, Kunia Tunneland NAVCAMS EASTPAC.

Aviation MedicineMon-Fri, 6:30 am - 3:30 pmTel: 433-8275

The USAHC-SB operates the medicalcenter’s Aviation Medicine Service. Active-duty Army Soldiers on flight status receiveroutine outpatient care from this clinic.Each member has a designated flight sur-geon based on the sponsor’s unit ofassignment.

Clinic Phone DirectoryFor information about any of the

USAHC-SB’s services, call the phonenumbers listed at right. For questions aboutTRICARE benefits, call our Health BenefitsAdvisor at 433-8485 or 1-888-TriWest(874-9378).

If you have questions about the serv-ices you received, please ask your physi-cian, the NCOIC (Non-CommissionedOfficer in Charge) of the clinic, OIC(Officer in Charge) of the clinic involved,or call our patient representative office at433-8504.

ClinicsOffice Telephone

Acute Care Clinic ................433-8850Administration ......................433-8513Allergy/

Immunization Clinic ..........433-8145Ambulance ....................................911ASAP Clinic..........................433-8700Audiology/

Hearing Conservation ......433-8325Aviation Medicine Clinic ......433-8275Central Material Service ......433-8323Clinical Nursing ....................433-8510Community

Health Nursing..................433-8675Community Mental

Health Service..................433-8575Family Medicine Service

Appointment ....................433-2778Health Benefits Advisor........433-8485Logistics ..............................433-8490Managed Care Program ......433-8693Medical Laboratory ..............433-8300Medical Records

Aviation ..............................433-8285Family members ................433-8447Troop ..................................433-8200

Nurse Line............................433-8155Occupational Health ............433-8390Occupational Therapy ..........433-8650Orthopedics/

Podiatry/Cast Room ........433-8625Optometry Clinic ..................433-8460Patient Representative ........433-8504Pharmacy Call-in Refill ........433-6962Pharmacy Outpatient ..........433-8420Physical Exams....................433-8475Physical Therapy Clinic ........433-8025Radiology ............................433-835625ID Mental

Health Service..................433-8600Tropic Lightning-Troop Medical Clinic

Appointments ..................433-8225Receptionist......................433-8201

USAHC SB Commander......433-8500USAHC SB NCOIC ..............433-8500

U.S. Army Health Clinic, Schofield Barracks, Hawaii


Family Medicine Every active-duty family whose sponsor

is stationed at Schofield Barracks, or whosesponsor resides at Schofield Barracks, mayenroll in the Family Medicine Servicethrough TRICARE. Retired military and theirfamilies enrolled in TRICARE may choosethis clinic for their healthcare needs.

A personal physician is assigned to everyfamily enrolled in Family Medicine.The clinicprovides medical services to family mem-bers of all ages (infants to adults), includingroutine medical care, gynecological care,

routine physical examinations and wellbaby checks, school physicals, and minorsurgeries and wart removal.

Health Promotion Program. The Health-care Promotion Program staff focuseson education and prevention of tobaccoand alcohol use, stress, nutrition, safety,family violence, physical fitness and repro-ductive health.

The center’s slogans are “Partners inthe Journey to Wellness” and “Our Choice,Our Responsibility.” For more informationabout the center and its programs, pleasecall 433-1462/1463.

Medical Records/Outpatient Registration

Upon their arrival, military personnel andfamilies who will receive care at theSchofield Barracks Health Clinic shouldensure their medical records are turned inimmediately to the appropriate recordssections. Completing this process will alloweasy access to their medical records forappointments and other clinic services.Help us help you, the valued customer.

Who Where to go

Active- Duty Unit aid station,Avn Med Clinic, or

Trp Med Clinic

Family Health Clinic MedMembers Records section

Family Members Health Clinic Medwithout records Records section

Medical Records Locations


Chapter 6


Soldier & Family Assistance CenterTel: 655-6600

The USAHC-SB offers a variety of spe-cialized mental health clinics through theSoldier and Family Assistance Center(SAFAC). Soldiers and family members cancall a central Triage Line (655-6600) inorder to get assistance in identifying which

clinic will best serve their needs. TheSAFAC is staffed with psychiatrists, socialworkers, psychologists, nurses, and mentalhealth specialists to meet the behavioralscience and mental health needs ofthe community. Please see box on this pagefor specialty mental health resources.

Specialty ServicesA variety of specialty clinics and sup-

port services are located in the SchofieldBarracks Health Clinic complex. Theseinclude:• Allergy/Immunization• ASAP• Audiology• Community Health Nursing• Family Advocacy• Marriage and Family Therapy• Marriage Counseling• Medical Laboratory• Occupational Health• Occupational Therapy• Optometry• Orthopedic/Podiatry/Cast• Pharmacy• Physical Examinations• Physical Therapy• Radiology

Adult Family Member Assistance CenterBldg 681 ..............................433-8130

Army Substance Abuse ProgramBldg 673 ..............................433-8700

Child and Adolescent Assistance CenterBldg 680 ..............................433-8175

Family AdvocacyBldg 673 ..............................433-8579

Marriage/Family ClinicBldg 681 ..............................433-8550

Soldier Assistance CenterBldg 687 ......................433-8600/6575

U.S. ARMY HEALTH CLINIC

CAMP ZAMA, JAPAN

Chapter 7

Department of the Army ..........................................56

Staffing ..............................................................56

Host Country Medical Service....................................56

Other Military Treatment Facilities ..............................56

In-Hospital Care ....................................................56

Emergency Care ....................................................56



Chapter 7


Department of the ArmyHQ, U.S. Army Medical Department Activity-JapanAPO AREA Pacific 96338-5011Commercial Phone: 011-81-3117-63-4127DSNL: 263-4127/4128Web site: www.usarj.army.mil(under “Assigned Units”)Mon-Wed & Fri, 8 am - 4 pm; Thu, 1 - 4 pmSick Call: weekdays, 6:30 - 8 am

The US Army Medical DepartmentActivity-Japan (MEDDAC-J) provides outpa-tient primary care and limited specialty careservices to active-duty personnel, retiredmilitary, Department of the Army civilians,and their families. Although the main serviceof MEDDAC-J is primary care, physicaltherapy, optometry and behavioral healthservices are also available.

StaffingMEDDAC-J is staffed by Family Medi-

cine and general medicine physicians anda nurse practitioner who see all authorizedbeneficiaries. The Behavioral Health Ser-vice is staffed by a clinical psychologistand social workers who provide individual,marital, family, and group counseling.

Host Country Medical ServicesWhile active-duty and their family

members and retirees and their eligiblefamily members receive medical care atthe clinic at no cost, civilians are chargedfor care administered at either the militaryor Japanese healthcare facilities. TheMEDDAC-Japan Community RelationsOfficer will liaison between the host nationhospital and the patient to ensure promptpayment to the hospital. Payment mecha-nisms differ, depending on the beneficiarycategory of the patient. If you have anyquestions concerning payments, pleasecontact the MEDDAC-J Community Rela-tions Officer at 263-8197.

Other Military Treatment Facilities

Specialists in pediatrics, surgery, internalmedicine, obstetrics, dermatology, urology,allergy and radiology are available at localU.S. Air Force and Navy hospitals. Referralby a MEDDAC-J provider is necessary foran appointment to see a specialist. How-ever, MEDDAC-J personnel will assist inobtaining these appointments once theprimary care manager refers the patient tospecialty care. MEDDAC-J also provides adaily shuttle to and from Navy and Air ForceMedical Treatment Facilities.

In-Hospital CareBeneficiaries requiring in-hospital care

are referred or evacuated to the 374thMedical Group Yokota, U.S. Naval HospitalYokosuka or host nation medical facilitiessuch as Kitazato University Hospital inSagamihara City if the required care is notavailable in the military system.

Emergency CareMEDDAC-J does not have an emer-

gency medicine department. Emergencymedical services may be obtained bycalling 911. For 911 calls initiated onCamp Zama, a MEDDAC-J ambulancewill transport the patient to the appro-priate host nation hospital with the capa-bility and capacity to meet the medicalneed. For 911 calls initiated on Sagami-hara Family Housing Area or SagamiDepot, a host nation ambulance willtransport the patient to the appropriatehost nation hospital with the capabilityand capacity to meet the medical need. Inall cases where a U.S. patient is taken toa host nation hospital, MEDDAC-J willsend a translator to the hospital to facili-tate communication between the patientand the clinical staff.

http://www.usarj.army.mil

TRICARE SERVICE CENTER

TRIPLER ARMY MEDICAL CENTER

Chapter 8

Introduction to TRICARE ..........................................58

TRICARE Prime ....................................................58

TRICARE Standard..................................................58

TRICARE Extra ......................................................59

TRICARE For Life ..................................................59

TRICARE Plus (T-Plus) ............................................60

Your Next Step ......................................................60

Guide to Triaging Your Healthcare ..............................60



Chapter 8


Introduction to TRICAREOceanside, 1st Flr, C WingMon-Fri, 7:30 am - 4:30 pmWeb site: www.tricare.osd.mil

TRICARE Prime and Tripler TRICAREPlus patients have 24-hour access to theirproviders through their Primary Care Clinicphone numbers This may help you avoidunnecessary ER visits and keeps your doc-tors aware of your needs.

TRICARE is the Department of Defense’s(DoD) military healthcare program. TheTRICARE program today is worldwide,including Europe, Latin America and PacificRegions. Hawaii is part of TRICARE West,along with Alaska and other western states.

TRICARE includes healthcare providedby both military clinics and hospitals, andcare provided through the civilian healthcareprogram formerly known as CHAMPUS.TRICARE is now available in every DoDhealthcare region.

The purpose of TRICARE is three-fold:

• Improve access to medical care.• Provide healthcare of the highest quality.• Deliver healthcare in the most efficient

and cost-effective manner.

Military members and families eligiblefor healthcare through DoD have threeoptions from which to choose their healthinsurance coverage:1. TRICARE Prime2. TRICARE Standard3. TRICARE Extra

Other TRICARE options are discussedbelow for those eligible for medicare.

TRICARE PrimeThe preferred option for many military

members and families is to enroll in theHealth Maintenance Organization knownas TRICARE Prime. Under TRICAREPrime, first-time active-duty families areassigned a military Primary Care Man-ager (PCM). Retirees and their familiescan select either a military PCM or acivilian network provider.

Primary Care Manager’s RoleThe PCM serves as the medical man-

ager for all healthcare needs, including pre-ventive healthcare, care during illnesses,and referrals to specialists when needed.Since your PCM manages your healthcareneeds, he or she will always be the firstpoint of contact when you need healthcare.

If your PCM cannot meet a specifichealthcare need, he or she will refer you tothe appropriate specialty physician. Thespecialist will notify your PCM of his or herfindings so that your PCM can continue tomanage your care.

True emergency care may be anexception, and in such situations, youshould go immediately to the nearestemergency room.

Other Prime AdvantagesOther advantages of TRICARE Prime

include:• Free preventive healthcare benefits.• Priority appointments to non-emergent

healthcare.• Lowest out-of-pocket cost shares of any

of the TRICARE options.Under TRICARE Prime, active-duty

family members receive healthcare at nocharge, while non-active-duty family mem-bers pay a nominal fee for authorized carewith a provider outside of a Military Treat-ment Facility (MTF). Outpatient care in theMTF is at no charge.

The TRICARE Prime HMO offers themost comprehensive healthcare benefit,but it does have some restrictions. Pleasestop by one of our TRICARE Service Cen-ters to learn more about TRICARE Prime,or call 1-888-874-9378.

TRICARE StandardTRICARE Standard was previously

known throughout the United States asStandard CHAMPUS. Through TRICAREStandard, you can seek care from anycivilian healthcare provider, although somerestrictions do apply. However, you areresponsible for annual deductibles and

http://www.tricare.osd.mil

TRICARE Service Center, Tripler Army Medical Center


cost-share amounts. A deductible is thecost of healthcare you are fully responsiblefor, before you can receive benefitsthrough TRICARE.

Once you have met your deductible, yourTRICARE benefits begin to help pay foryour healthcare costs. At the beginning ofeach fiscal year (Oct. 1), you start a newdeductible.

A “cost share” is the cost of healthcareyou are responsible for. It is dependentupon your sponsor’s military status andpay grade. Your cost share is usuallybased on a percentage of the CHAMPUSallowable charge. This option works best ifyou have other health insurance.

To be eligible for TRICARE Standardbenefits, you do not need to enroll in anyprogram. You must simply be eligible forCHAMPUS.

TRICARE ExtraAs a TRICARE Extra beneficiary you

can save money by selecting a physician

who is a TRICARE Network Provider(civilian provider). Whenever you visit aTRICARE Network Provider, your costshare is decreased by five percent.

TRICARE Extra is easy to use. Youdon’t need to sign up for anything. Simplyselect a TRICARE Network Provider.However, you are still responsible for yourannual deductible.

TRICARE For LifeTRICARE For Life (TFL) means addi-

tional benefits for beneficiaries who are 65or older and enrolled in Medicare Part B.Patients gain access to TFL as long as theyare uniformed services beneficiaries whoare Medicare-eligible and have purchasedMedicare Part B.

TFL, as a health insurance carrier:• Acts as secondary payer to Medicare.• Files claims automatically unless there

is other health insurance (OHI).• Requires no monthly premium (except

the cost of Medicare Part B).


Chapter 8


TRICARE Plus (T-Plus)Separate and distinct from TRICARE for

Life or TFL is TRICARE Plus, in whichTRICARE-eligible individuals and familieschoose to receive their primary care at alocal Military Treatment Facility (MTF).

The following “Age In” patient categoryhas priority in TRICARE Plus if the patientmeets the following criteria:• Have been enrolled in TRICARE Prime

for the two years immediately precedingtheir 65th birthday and who areassigned to the MTF primary careprovider for the past two years as aTRICARE Prime beneficiary.

• Enrolled in Medicare Part B at age 65.Please note that TRICARE Plus enroll-

ment is based on an MTF’s capacity to con-tinue to meet TRICARE Prime appointmentstandards. Therefore, not everyone eligiblefor TRICARE Plus can be enrolled in theMTF Program. TRICARE Plus is notportable to other MTF’s.

Your Next StepRemember, any outpatient care you

receive in a military clinic or hospital is atno cost to you. Whenever you receivecare from civilian providers in Hawaii,your TRICARE Program is there to helpcover the cost of care.

It’s important for you to understand anddecide which TRICARE Program choice isright for you.

Our TRICARE Service Center staff is pre-pared to help you understand the TRICAREProgram and select the most appropriateprogram. They can also help you select aTRICARE Network Provider, choose aPCM, enroll in TRICARE Prime, and helpexplain your TRICARE bills or claims.

Guide to Triaging Your Healthcare

When the issue is not pressing, youhave a number of options available to

TRICARE Service Center, Tripler Army Medical Center


access healthcare information and assis-tance. Learn how to triage your healthcare.

General Healthcare InformationWhen you are looking for general health-

care information and want to educateyourself or learn more about a healthcareissue that affects your family, TRICAREhas many options including 24/7 generalinformation:• Visit TRICARE Online at www.tricare

online.com. Go to “General Health Infor-mation” for many options.

• Visit TRIWEST.com to access theWEBMD. Go to Healthy Living and thento Other Resources.

• Call 1-888-874-9378 to access a med-ical audio library.

• Visit the Tripler Army Medical CenterPatient Education Library located onthe Oceanside 1st floor.

Advice and ConsultationWhen you need more in-depth advice

or consultation on a current health-care problem:• Contact you TRICARE primary care man-

ager (PCM) or provider.• Establish a relationship with your primary

provider. To find a TRICARE provider,call 1-888-874-9378 or go to www.triwest.com to TRICARE Resources.

Emergency InformationALWAYS CALL 911 first if you think it is

an emergency.It is always wise to know in advance

where to go in an acute or emergency sit-uation. If you do not already have anestablished relationship with a primarycare provider, use the healthcare finderservice to locate a provider in advance ofan emergency and:• Find out about the nearest emergency

room and ambulance service.• Learn about your avenues for seeking

urgent care.• Obtain the number to make an appoint-

ment with your PCM.

TRICARE OnlineTRICARE Online (TOL) is the first cen-

tral effort to develop an enterprise-wideresource for all DoD patients, providers andmanagers.To access TOL, log on to www.tricareonline.com.

The web-based program improves thecommunication and education of health-care services and information. It also pro-vides secure links to other web sites thatprovide valuable information.

TOL provides easier access to appoint-ments, medication refills, referrals, enrollment,healthcare information and communicationwith patient providers. The Web site’s educa-tional benefits include:

• A drug interaction checker.• TRICARE benefits explanations.• A “condition checker” that explains dif-

ferent conditions that affect the body.• A wellness information page that offers

information about a variety of healthylifestyle topics.

• A health calculator.• Health journal.• Online primary care appointments to

military PCMs.

Future capabilities of TOL includeweb-based pharmacy refills, appointmentreminders, prescription renewal requestsand provider-patient structured messaging.









DENTAL CARE

Chapter 9

Routine Care (Active-Duty) ......................................63

Tripler Army Dental Clinic ........................................63

Schofield Barracks Dental Clinic ................................63

Care for Other Beneficiaries ......................................63

Emergency Dental Care ..........................................63

TRICARE Dental Program ........................................64


Dental Care


On behalf of the Army Dental CareSystem, we welcome you to the land ofAloha! It is a pleasure, for our organization,the U.S. Army Dental Activity-Hawaii toserve as your provider of quality dental serv-ices while you are stationed in Hawaii. It isour intent to make your dental experiencesas convenient and pleasurable as possible.

We offer the highest comprehensivequality dental care possible. Our focus ison Soldier dental readiness and wellness,dental health promotion, and exceedingour customer’s expectations.

Routine Care (Active-Duty)The Tripler Dental Clinic provides rou-

tine dental care to all active duty Sol-diers assigned to eastern Oahu and toother active duty military service mem-bers assigned for duty at Tripler ArmyMedical Center.

The Schofield Barracks Dental Clinicprovides routine dental care to all activeduty Soldiers assigned to Schofield Bar-racks and to other active duty militaryservice members assigned for duty atSchofield Barracks.

Tripler Army Dental ClinicGround Floor, D Wing (G1D)Tel: 433-5370 to schedule appointments433-6712 to schedule oral surgery appointmentsMon-Fri, 7:15 am - 4:15 pm

Schofield Barracks Dental ClinicBldg 660 on McCornack RoadTel: 433-8901, 8902, 8903 or 8904 to scheduleappointmentsMon-Fri, 7:15 am - 4:15 pmDental Sick call(emergency care):Tripler: Mon-Fri, 7:30 - 9:30 amSchofield: Mon-Fri, 7:15 - 10:00 am

Care for Other Beneficiaries All patients other than active duty

receive dental care from civilian dentists

by enrolling in the TRICARE Dental Plan,as mandated by federal law (see next page,section on TRICARE Dental Program).Such patients can receive extremely lim-ited, space-available care if approved forMedically Adjunctive Dental Treatment oras teaching cases.

Medically Adjunctive Dental Care isdental care that significantly decreases themorbidity of medical care a patient getswhile hospitalized at Tripler and/or dentalcare that cannot be provided the patient bythe civilian community as an outpatient.

A limited number of children who arefamily members and who are enrolled inthe Exceptional Family Member Programbecause of their special needs and whorequire specialized management in ahospital setting, may be seen by the pedi-atric dentist.

Teaching cases. A limited number ofnon-active duty patients may be treatedthrough the Oral and Maxillofacial SurgeryResidency Program and/or the AdvancedEducation in General Dentistry Program.

Emergency Dental CareEmergency dental care is limited to:

• Relief of pain.• Treatment of acute infection.• Control of life-threatening oral condi-

tions such as bleeding.


Chapter 9


• Treatment of trauma to teeth, jaws, andassociated facial structures, includingappropriate surgical procedures whenindicated.Emergency dental care does not include

permanent fillings of decayed or brokenteeth, or prosthetic replacement of teeththat require extraction.

TRICARE Dental ProgramThe TRICARE Dental Program (TDP) is

a voluntary, comprehensive dental insur-ance program offered worldwide by DoD tofamily members of all active-duty uniformedservice personnel and selected Reserveand Individual Ready Reserve (IRR) mem-bers and/or their family members.

United Concordia administers this pro-gram through which family members andreservists receive dental care from civiliandentists in the local community. Active dutymilitary are encouraged to enroll their familymembers in TDP; otherwise they should beprepared to pay 100 percent of family mem-bers’ dental costs in the civilian community.

For more information, including how toenroll and find participating civilian den-tists, visit the United Concordia’s Web site,www.ucci.com, or call 1-800-866-8499.

The TRICARE Retiree Dental Programis a similar program, administered throughDelta Dental, for military retirees and theirfamily members. Military retirees mayenroll by calling 1-888-838-8737, or by vis-iting Delta’s Web site: www.trdp.org.

http://www.ucci.com

http://www.trdp.org

OTHER SERVICES

Chapter 10

Army Community Service ..........66

Army Emergency Relief ............66

Bus Service ............................67

Child & Youth Services ..............68

Community Recreation &Physical Fitness Center ........68

Bowling Alley/Snack Bar ............68

Fitness Center ........................68

Swimming Pool ......................68

Education Center......................69

Fisher House ..........................69

Graduate Medical Education........69

Guest Lodging ........................70

Veterinary Care ......................70

Dining & Entertainment..............71



Chapter 10


Army Community ServiceFort ShafterBldg S-330 (Aloha Center)Tel: 438-9285, Fax: 438-0942Office Hours: Mon-Fri, 7:30 am - 4 pmClosed Sat, Sun and federal holidays

Schofield BarracksBldg 2091Tel: 655-2400, Fax: 655-2357Main Office Hours: Mon-Fri, 7:30 am - 4:30 pmClosed Sat, Sun and federal holidaysComputer Lab Hours:Mon, Wed, Fri, 7:30 am - 9 pmTue and Thu, 12:30 - 9 pmSat, 10 am - 4 pmClosed Sun and federal holidays

The Army Community Service (ACS)Program is a community-oriented, socialservice program which assists Army com-manders identify emerging social problems,and assists Soldiers and their familiesthrough programs and services designed tomeet individual and community needs.

ACS needs volunteers (organizers, cre-ative and industrious people) who cancommit their time and energies to helpingothers. Free childcare is available for timespent volunteering at ACS.

ACS programs include the following:Christmas Dinner Program provides

Christmas dinners for junior enlisted fami-lies having financial difficulties.

Exceptional Family Member Serviceacts as an advocate for Army families whohave members with disabilities, linkingthem to programs and services designed tomeet their needs.The program’s family sup-port group gives families opportunities tomeet and network with other families thatface similar challenges.The staff also offerssuggestions and guidance in securinghousing, childcare education and training,community resources, recreational oppor-tunities and respite care.

Family Advocacy Program’s mission isto preserve and protect the family unit bypreventing family violence and identifying,referring and treating individuals involved in

incidents involving family violence. Providescrisis intervention and referral resources forchild and spouse abuse. Designs and pro-vides community education prevention toenhance family life.

Food Stamp/FSSA (Family Subsis-tence Supplemental Allowance) Work-shop assists families in completingforms that may qualify them to receivefood stamps.

Financial Readiness Program providesa variety of services to the Army familycommunity, including consumer complaintand problem resolutions, individualizedfinancial counseling for newly assigned Sol-diers and military families to address payproblems, budgeting, transition budgeting,and asset analysis and financial planningsessions.The program provides informationon a variety of financial subjects such aslow to moderate income housing and guide-lines on managing household expenses.ACS also has a consumer library withbooks, magazines and pamphlets on var-ious financial subjects.

Information and Referral Service isthe “go-to” starting place to find answersto any problem, concern or question. Thestaff assesses your situation and providesinformation and/or referrals to other serv-ices, military and civilian, that can help inresolving personal, financial, family andmarital problems.

Lending Closet provides temporaryloans of household items to personnelarriving and departing Hawaii, including alimited number of child car seats. The loanis usually for 60 days.

Relocation Services assists familiesnew to Hawaii. Before they arrive in Hawaii,the service helps them gather informationabout their new duty location. ACS alsoprovides deployment briefings, welcomepackets, a military resource library, arrivalbriefings, and sponsorship training.

Army Emergency ReliefSchofield Barracks, Bldg 2091 Tel: 655-2400, Fax: 655-2357

Other Services


Mon-Fri, 7:30 am - 4:30 pmClosed Sat, Sun and federal holidays

Army Emergency Relief (AER) providesloans and grants to Soldiers, active-dutyand retired, and their family members whoare experiencing an emergency financialneed, under the provisions of AR 930-4and written policy memos.

All applications are formally processedon DA Form 1103. Soldiers assigned to aunit in U.S. Army Pacific start their applica-tions through their unit commanders.Family members without sponsors onOahu must present a General Power OfAttorney or Special Power Of Attorneyauthorizing AER assistance.

Soldiers on leave or TDY in Hawaii, foremergency only, should go directly to theAER office for application guidance. DAForm 1103 may be obtained from ArmyCommunity Service centers or the Website: www.mwrarmyhawaii.com.

Emergency financial assistance areauthorized for:• Non-receipt of pay (pay due and not

received).• Loss of pay (limited to basic needs to

prevent privation).• Medical, dental and hospital expense

when treatment is medically requiredand not elective.

• Funeral expense incurred for familymembers (assistance may be given toSoldiers required to share expensesfor a parent of the Army memberor spouse).

• Emergency travel due to critical illness or death of immediate family member.

• Living expenses (rent, food, utilities (toprevent termination of water or gas),essential POV repair or insurance, andlosses after fire or other disaster).

Categories not authorized for finan-cial assistance include: divorces, mar-riages, education (tuition, room andboard, books and supplies) rental, leaseor purchase of new/old vehicles, ordinaryleave or vacation, travel of non-commandsponsored family members from CONUS

to overseas commands, liquidation orconsolidation of outstanding debts, busi-ness ventures, maintenance of living stan-dards, civilian court fees, fines, judgments,liens, bail, legal fees, income taxes, contin-uing assistance, abortion or funds toreplace overdrawn bank accounts.

After hours/weekend assistance, foremergency travel only, is available throughAmerican Red Cross. Call the Red Cross at1-877-272-7337 for assistance.

Other InformationThere may be other valid causes for

obtaining emergency financial assis-tance. If there is a question whetherassistance is within the regulation, theunit commander or first sergeant maytelephone the AER section for moreinformation.

All Soldiers have the right to submit anapplication for assistance. The AERofficer or alternate AER officer will makethe approval or disapproval of the appli-cation. The AER chain of command willbe used to process exceptions to policy.

Bus ServiceMilitary shuttle bus service to Tripler is

available Monday through Friday, to thefollowing bases and pickup sites as listed.Call the number listed for shuttle times:

Hickam AFB – 1st Flr, A Wing, 449-1742

Makalapa Clinic –1st Flr, A Wing, 473-2444 ext. 522

City bus (The Bus) service runs daily,arrives at Tripler on the hour until 10 pm.Adult fare is $2 per ride, including onetransfer to another other city bus on a con-necting bus route. Monthly and weekly buspasses are also available, and sold atSeven-Eleven convenience stores andFoodland supermarkets on Oahu. Busstops are located outside the E, D, and GWings of Tripler. Call The Bus (841-5555) orthe Tripler Information Center (433-6661/2)for bus information.


http://www.mwrarmyhawaii.com

Chapter 10


Child & Youth ServicesCYS Registration OfficeSouthside: 833-5393Northside: 655-5314

Child and Youth Services (CYS) meetsthe childcare needs of the communitythrough three systems:1. Child Development Centers (CDCs)2. School Age Services (SAS)3. Family Child Care (FCC)

CYS provides developmentally appro-priate childcare and recreational activitiesfor children six weeks to 18 years of age infull-day, part-day, before/after-school care,extended and long-term care, alternativechildcare and hourly care.

Parents seeking childcare can go to oneof two “One-Stop Shopping” CYS Registra-tion Offices (CRO). These offices areresponsible for the placement of all chil-dren into the CDCs, SAS, and FCC.

The CYS Registration offices maintainwaiting lists for these programs and

provide referral services for other militaryand civilian childcare services available inthe area.

CYS also offers a wide range of careeropportunities from child caregiver to teacherto director. Hours may be arranged to meetspecific scheduling needs. For more infor-mation on career opportunities, contactNAF Personnel at 438-6776.

Community Recreation& Physical Fitness CenterBldg 300

Military ID cards are required to usethe Center facilities. Family members withID cards are allowed entry during hours ofoperation.

Bowling Alley/Snack BarTel: 438-6733

Call to arrange private bowling parties.

Fitness CenterTel: 433-6443Mon-Thu, 5 am - 7:30 pmFri, 5 am - 6 pm; Sat, 10 am - 5 pmClosed on Sun & holidays

Swimming PoolTel. 433-5257Mon, Tues, Thurs, Fri 6 - 8 am; 11 am - 1 pm, lap swim for adults; 1 - 6 pm, open swimSat, 10 am - 5 pmClosed on Wed, Sun and holidays

Other Services


Education Center Mon-Fri, 8 am - 4:30 pmTel: 433-4184 or 433-4182

Building 102, next to the troop barracks(Building 104) west of the hospital anddiagonal from the tennis courts.

Services are available to active-dutyservice and family members, and to DoDcivilians. Student services include coun-seling and academic advising, a self-pacedlearning resource center, Army personneland DANTES testing facility, individual andcollective training support, and on-post col-lege representatives. Building 102 housesthe education center’s administration office,reception office, testing facility, learningcenter, classrooms, representatives fromseveral on-post institutions; computerbased testing support. The building alsohouses the Pacific Region Veterinary Com-mand Headquarters. On-post college regis-tration and requests for tuition assistancesupport are scheduled approximately fiveweeks prior to course term start dates.

Fisher HouseTel: 808-433-1291 ext. 28

The Fisher House may be used by fami-lies of active-duty personnel, retirees and

veterans who live off-island and are hospi-talized or have family members confined tothe hospital due to severe injury or illness.The military liaisons, case managers andSocial Work Service determine family needsand make referrals to invite families to stayat Fisher House.

Tripler’s two Fisher Houses, locatedabove the hospital, can provide lodging forup to 19 families at a time. The secondFisher House, which opened in late 2003,has 11 guest rooms, a spacious kitchen,living room, dining room, laundry room anda family room. A night’s stay at either FisherHouse costs $10. Call the Fisher HouseManager for more information.

Graduate Medical Educationhttp://www.tamc.amedd.army.mil/residency.htmGraduate Professional Health Education Training

Tripler is a major teaching center thatsponsors 13 physician training programswith more than 220 resident positions.These programs include Family and InternalMedicine, General and Orthopaedic Surgery,Otolaryngology, Obstetrics and Gynecology,Pediatrics, Radiology, Child and AdolescentPsychiatry, Psychiatry, and Urology.


http://www.tamc.amedd.army.mil/residency.htm

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Tripler medical residents compriseabout 14% of the Army’s annual trainingpool. The Internal Medicine training pro-gram is the oldest training program atTripler and was initially accredited in Feb-ruary 1949. Tripler also supports threepsychology postdoctoral fellowship pro-grams, a clinical psychology internship, apharmacy residency, a graduate programin nursing anesthesia, and a residency inhealth care administration.

Tripler participates in combined Neonatal-Perinatal Medicine, Addiction Psychiatryand Forensic Psychiatry fellowship pro-grams sponsored by the University ofHawaii. It also participates in an oral andmaxillofacial surgery residency programsponsored by the Pacific Regional DentalCommand. Tripler residents also train atclinical services and faculty under the Vet-erans Affairs Pacific Islands Health CareSystem as well as other participatinginstitutions on island.

Guest LodgingFront Desk: Bldg 228BTel: 839-2336 ext. 0e-mail: [email protected]

Tripler Lodging’s 90 two-room suites areavailable to personnel with military ID and/ororders. Priority is given to persons on officialorders to Tripler AMC, Fort Shafter or CampSmith. Anyone not on orders may lodgethere on a space-available basis.

Tripler Lodging is open 24 hours a day,seven days a week. Its room charges are$49 for the primary occupant and $5 foreach additional occupant. A complimentarycontinental breakfast is included in thischarge. All reservations not guaranteed bya credit card are subject to being canceledat 6 pm on the expected arrival date.

Veterinary CarePacific RegionalVeterinary Command

The Central Pacific District VeterinaryCommand has four veterinary treatment

facilities on the island of Oahu ready tohelp active-duty, reserve personnel onorders, and retired military with their animalneeds and care.

Most clinics are closed the last Friday ofthe month for inventory, and days and timesmay occasionally change due to other mili-tary responsibilities.

For information on available services,please contact one of the veterinary treat-ment facilities listed below (no appointmentsbetween noon and 1 pm):

Fort ShafterTel: 433-2271 for appointments andover-the-counter salesMon-Fri, 8 am - 4 pm Sick call and vaccination appointments:Mon, Tue, Thu, 8 am - 4 pmSat vaccination clinics areavailable when announced.

Hickam Air Force BaseTel: 449-6481, ext. 101 forappointments and over-the-counter salesMon-Fri, 8 am - 4 pm Sick call and vaccination appointments:Tue, Wed, Thu, 8 am - 4 pmSat vaccination clinics areavailable when announced.

Kaneohe Marine Corps BaseTel: 257-3643Mon-Fri, 8 am - 4 pm for appointmentsand over-the-counter salesSick call and vaccination appointments:Mon, Tue, Thu, 8 am - 4 pmSat vaccination clinics areavailable when announced.

Schofield BarracksTel: 433-8531/433-8532Mon-Fri, 8 am - 4 pm for appointmentsand over-the-counter salesSick call and vaccination appointments:Mon, Wed and Thu, 8 am - 4 pmWalk-in clinic (no appointments taken; first come, first served),Tue, 8 am - 4 pm; also Third Wed of the month, noon - 7:30 pm


Other Services


Dining & Entertainment

There will be much food and enter-tainment that are new to you in Hawaii,but most of your favorites will also beavailable. Just about every type of cui-sine you can think of is represented onOahu, and there are several excellentvenues for a variety of entertainment.

DiningGood food abounds in Hawaii. From

the simple but delicious local plate lunch(Bento), to the most elegant restaurantswith the best views anywhere, Hawaii hassomething for every taste and budget. Infact, the only problem you might havewith local food is eating too much!

You’ll want to try Hawaiian luaufavorites like the tender, smoky kaluapig, spicy salted Lomi Lomi Salmon, HuliHuli or Teriyaki Chicken, poi (mashedTaro root), and a variety of sweet localtropical fruits. And don’t forget the abun-dant variety of local fish available!

A large Asian influence in Hawaiibrings an incredible variety of Asianfoods. Chinese restaurants serve therich, noodle-based Mandarin, spicySzechwan, and local variations includingDim Sum (Bun filled with sweet meats),Gau (sticky sweet pudding) and the veg-etarian monk’s food. Japanese food ispopular as well, from the finest gourmetrestaurants to the simple Ramen standswith their delicious noodles. But thetrendy Sushi is still the “in” food. KoreanBarbecue with its smoky, sweet sauces,Vietnamese food with its Chinese andFrench influence, and spicy Thai foodare plentiful.

In this multi-cultural paradise, the bestfoods of the world can be found. Youronly problem will be deciding which youchoose on any given occasion.

EntertainmentConcerts, movies, nightclubs, dancing,

karaoke, and just about every entertain-ment you enjoyed on the mainland areavailable in Hawaii, though perhapsnot always in the same quantities.There are several larger facilities forconcerts, sporting events and otherlarge-scale entertainment, and if youread the newspapers and local enter-tainment guides you will find plenty todo in Hawaii.

Whatever your tastes, Hawaiian musiccomes highly recommended. You willhear elements of country, folk, rock,blues, and more in the songs of localartists. But you may be surprised to learnthat as often as not it is Hawaiian musi-cians who have influenced their main-land counterparts!

The most popular Hawaiian musiciansare amazingly accessible. You can find“Hoku” (Hawaii’s “Grammies”) winnersperforming at everyday functions, smallclubs and restaurants and at concertvenues throughout the islands constantly.

You should attend at least one luauwhile in Hawaii. There you will experi-ence authentic Hawaiian food, song anddance, and some luaus even teachHawaiian crafts.

The fine arts are also well repre-sented in Hawaii. Several excellentmuseums showcase classical and con-temporary art as well as uniqueHawaiian and Pacific art. The HonoluluSymphony is on a par with any majorsymphony, and ballet, opera, and artexhibits can be found by reading themajor daily newspapers.

In Hawaii, you can enjoy your favoriteentertainment and recreation, and willlikely find some new favorites as well!


TRIPLER ARMY MEDICAL CENTER

Chapter 11

Tripler History ......................................................73

Tripler Army Medical Center Today..............................73

Tripler’s Vision and Mission ................................73

Tripler and TRICARE..........................................74

Tripler as a Teaching Center ................................74

Support of Other Commands ................................74

Other Medical Partnerships ................................75




Tripler HistoryThe origins of Tripler Army Medical

Center date back to 1907 when severalwooden structures at Fort Shafter wereused as a hospital. The facility was namedin 1920 after Brigadier General CharlesStuart Tripler, in honor of his contributionsto Army medicine during the Civil War.

At the start of World War II, the hospitalat Fort Shafter had 450 beds.

Plans for a new Tripler hospital atopMoanalua ridge were drawn in 1942 andconstruction was completed in 1948. Thearchitecturally distinctive coral pink struc-ture, nestled on the southern slopes ofOahu’s Koolau range, was dedicated onSept. 10, 1948 and has become a familiarlandmark on the island of Oahu.

Tripler Army Medical Center Today

Tripler Army Medical Center is thelargest military medical treatment facility inthe entire Pacific Basin. Located in centralOahu, Tripler is well situated to serve its pri-mary beneficiaries, the active-duty per-sonnel of the U.S. military armed forces andtheir families. Tripler is also the regionalmedical command for the U.S. Pacific Com-mand. Its geographic area of responsibilityspans more than 52 percent of the earth’ssurface, from the western coasts of theAmericas to the eastern shores of Africa.

Nearly 400,000 people in the PacificBasin are eligible to receive care at Tripler,the Pacific Regional Medical Command’spremier teaching medical center. Thisincludes active-duty service members ofall branches of service, their eligible fami-lies, military-eligible retirees and their fam-ilies, veterans, and many residents ofPacific Islands.

The medical center is voluntarilyaccredited by the Joint Commission onAccreditation of Healthcare Organiza-tions. Tripler’s entire staff of more than3,000 military, civilian and contractor per-sonnel are evaluated to ensure that thehospital continues to provide quality andexcellence in medical care. The staff isdedicated to continuous quality improve-ment, and providing state-of-the art medi-cine with state-of-the-art technology.

Tripler’s Vision and MissionTripler’s vision states, “Our commitment

to readiness and the needs of those weserve will set the standards for quality,efficiency and access.” Its mission isessential to ensuring a capable U.S. mili-tary force: “To ensure readiness throughthe delivery of quality healthcare.”

Deploying a force that is fit to fight is theprimary reason for Tripler’s existence. Morethan 500 staff members are also PROFIS(Professional Filler System) staff, ready todeploy at a moment’s notice, if needed, to


Chapter 11


South Korea and elsewhere in Pacific Com-mand’s area of responsibility, on humani-tarian and emergency missions.

Tripler’s service region includes Hawaii,Japan, Johnston Atoll, Guam, Eniwetok,Kwajalein, various Pacific Island nationsaffiliated with the United States (Feder-ated States of Micronesia, Common-wealth of the Marshall Islands, Palau), andAmerican Samoa.

Tripler and TRICARELike the rest of the medical community

in the United States, military medicine isa wellness-based model of managedhealthcare.

TRICARE Prime is the military’s man-aged care approach to providing healthservices. Its programs and staff emphasizethe development and maintenance ofhealthy lifestyles.

Tripler as a Teaching CenterTripler is a major teaching center that

provides graduate education programs in

pharmacy, medicine, general surgery, oto-laryngology, orthopedic surgery, psychi-atry, pediatrics, obstetrics and gynecology,radiology, pathology, urology, oral surgery,hospital anesthesiology, nursing andadministration. Tripler also offers course inobstetrics and gynecology-nursing.

Each year, on average, more than a 100healthcare providers graduate from variouscourses. In any given month, more than500 students, residents, interns and techni-cians are training alongside Tripler staff.

Tripler also administers and supervisesmany clinical and administrative specialtyprograms affiliated with accredited univer-sities like the University of Hawaii andBaylor University.

Support of Other CommandsTripler also operates the U.S. Army

Health Clinic at Schofield Barracks onOahu.The Schofield Clinic provides qualityhealthcare to the majority of the 35,000Soldiers and their families assigned tothe 25th Infantry Division (Light), and



some local military retirees. Schofield’sspecialty clinics provide more than 50percent of all Army primary healthcarein Hawaii.

Tripler also provides administrative andlogistical support to the Pacific RegionalDental Command and the Pacific RegionalVeterinary Command, both headquarteredon the grounds of Tripler AMC onMoanalua Ridge. The Veterinary Com-mand provides military veterinary servicesto Department of Defense forces and mis-sions in more than 20 countries in thePacific theater.

Tripler also works closely in a joint ven-ture with the Spark M. Matsunaga VA Med-ical Center, Honolulu – VA Pacific IslandsHealth Care System

Other Medical PartnershipsThe Pacific Telehealth and Technology

Hui (Hui, in Hawaiian, means “group” or“partner”). is involved in a variety of tele-health projects.The Hui is the first collabora-tive partnership between the Department

of Defense and the Veterans AffairsDepartment. (See page 78).

Tripler is a partner with other medicalorganizations in projects such as theInternet Tumor Board, Akamai, PAC-MEDNET and Theater Tele-medicine Pro-totype Project. Akamai is Hawaiian for“clever” or “smart.” The Akamai projectuses telemedicine applications to enhancehealthcare delivery to people.

Tripler is also home to the Center ofExcellence (COE) in Disaster Manage-ment and Humanitarian Assistance. Itpartners with the U.S. Pacific Command,the University of Hawaii, the Centers forDisease Control and Prevention, and thePacific Regional Medical Command (Seepage 77 for more information on theCenter of Excellence).

Tripler continues its nearly 100 years’tradition of providing excellent health-care to its patients, never losing sightof its primary goal of readiness. Moreinformation on Tripler is available atwww.tamc.amedd.army.mil



OTHER AGENCIES AT TRIPLER

Chapter 12

Center of Excellence in Disaster

Management & Humanitarian Assistance..................77

Pacific Telehealth & Technology Hui............................77

Spark M. Matsunaga VA Medical Center ......................78


Other Agencies at Tripler


Center of Excellence in Disaster Management &Humanitarian AssistanceBldg 160, Krukowski RoadMailing address:COE Disaster Mgt & Humanitarian Assistance1 Jarrett White Road (MCPA-DM)Tripler Army Medical CenterHonolulu, HI 96859-5000Tel: 433-7035Email: [email protected] site: http://coe-dmha.org

The mission of the Center of Excellencein Disaster Management and HumanitarianAssistance (COE-DMH) is to promoteeffective civil-military management in inter-national humanitarian assistance, disasterresponse and peacekeeping, through edu-cation, training, research and informationprograms. The Center’s Vision is to pro-mote improved humanitarian assistanceperformance among all relief practitioners,particularly in the Asia-Pacific Region.

The Center of Excellence (COE) wasestablished in 1994 through congressionallegislation sponsored by Senator Daniel K.Inouye. It is a direct reporting unit to U.S.Pacific Command and takes its policy guid-ance from the Assistant Secretary ofDefense for Special Operations and Low-Intensity Conflict. COE is headquartered at

Tripler Army Medical Center. Subjectmatter experts from around the world sup-plement the staff of 35 civil service, militaryactive-duty and contract personnel. COEoperates in an unclassified environmentand produces unclassified products.

Pacific Telehealth & Technology Hui1 Jarrett White Road, E Wing, 4th Flr, Rm 4B100MCPA-PO Tripler AMC,HI 96859-5000 Tel: 1-808-433-3600 Web site: www.pacifichui.org

Formed in 1999, the Pacific Telehealth& Technology Hui is a joint venturebetween the Department of DefensePacific Regional Medical Command atTripler Army Medical Center and theVeterans Affairs Pacific Islands HealthCare System, Honolulu. The Hui’s pur-pose is to leverage the resources of theDoD/VA partners to improve the qualityand cost effectiveness of patient carethrough the use of emerging and existingtelehealth technologies.

The Hui explores new approaches tohealthcare service delivery, research andconcept development. Its projects focus ona broad range of advanced technologies,


http://coe-dmha.org


http://www.pacifichui.org

Chapter 12


including clinical informatics, biomedicalapplications, clinical telehealth prac-tices, data-warehousing, and interoper-ability between DoD and VA clinicalinformation systems.

The Hui conducts research and developsprototypes of telehealth and clinical appli-cations that support the health and medicalneeds of beneficiaries in the Pacific. Inthe Hawaiian tradition of “hui” or comingtogether in collaboration, the Hui works tobuild alliances and strategic partnershipswith other federal, public and private health-care organizations, to facilitate the sharingof resources and knowledge within thePacific region. A key part of the Hui’s mis-sion is to transfer technology developed forthe federal government to other publicorganizations and the private sector.

Spark M. Matsunaga VeteranAffairs Medical Center, Honolulu VA Pacific IslandsHealth Care System459 Patterson Road,Honolulu, HI 96819Tel: 433-0600Web site: www.va.gov/hawaii

The Veterans Affairs (VA) PacificIslands Health Care System is centered inHonolulu, Hawaii and consists of theSpark M. Matsunaga VA Medical Center,the VA Center for Aging, and community-based outpatient clinics located on theislands of Hawaii, Kauai, Maui, Guam andAmerican Samoa.

The Spark M. Matsunaga VA Ambula-tory Care Center is located adjacent toTripler Army Medical Center and providesoutpatient primary medical care, mentalhealth, pharmacy, dental care and special-ized outpatient care. Treatment programsinclude day care, geriatric evaluation andmanagement, as well as several medicalspecialty clinics staffed by VA and Univer-sity of Hawaii physicians. Many of theseservices are located at Tripler AMC as partof a VA-DoD Joint Venture.

Long-term and transitional rehabilitativecare services are provided by a VA-oper-ated, 60-bed Center for Aging, located onthe Tripler grounds. Besides treatment in ahospital setting, the Center providesextensive geriatric care through outpatientprograms, including contract adult daycare, homemaker health aide, home-based primary care, and communitynursing home placement.

http://www.va.gov/hawaii


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This map cannot be used for legal purposes,especially for determination of public accessadherent to sale or transfer of real estate whereofficial government plat maps must be used toverify any traffic way shown on this map. MARCOAPublishing, Inc. assumes no responsibility in casesof misrepresentation by others of map data notconfirmed by actual surveys.



UPON YOUR ARRIVAL IN HAWAII

Welcome to Hawaii, the Aloha State

Becoming Kama’ainaUpon arrival, you will be considered “malihini,” which is Hawaiian for “visitor” and is

applied to newcomers and tourists. Long-time residents and those born in Hawaii are called“Kama’aina,” which means “child of the land.”

It is not an insult to be called malihini, but it is a distinction that allows locals, kama’aina,to help newcomers and visitors become familiar with the lifestyle and culture of Hawaii. So,how do you become a kama’aina? Some people say when you get your first Hawaii driver’slicense, or eat kimchee with chopsticks. Start collecting aloha shirts and only wear ties andformal wear when required by duty. Understand directions, “mauka,” “makai,” “DiamondHead” and “Ewa.”

Say “shave ice” instead of snow cone. Understand basic Hawaiian pidgin such as puka,talk story and da kine. Know how to make the “shaka” hand sign. Order saimin with Spaminstead of chicken noodle soup.

Nobody knows for sure when you become a kama’aina. It just happens after a while.You’llknow when because you’ll feel right at home. Kama’aina status also qualifies you for specialdiscounts, or “kama’aina rates,” in Hawaii with airlines, rental car agencies and getaway


PHOTO BY HAW

AII VISITORS AND CO

NVENTION BUREAU AND W

ILLIAM W

ATERFALL

Upon Your Arrival in Hawaii


weekends at neighbor island resorts. Allyou have to do is prove you live here—aHawaii driver’s license will do fine, or anyidentification with your new home address.

If you choose to retain your home statedriver’s license, you may still qualify formany of these kama’aina rates with theChamber of Commerce of Hawaii andHawaii Visitors and Convention Bureau’s“Military Kama’aina Card.” Available to allmilitary personnel stationed in Hawaii, par-ticipants in the military kama’aina programextend special discounts to military per-sonnel. It is recommended that you obtainthis card because many of these discountsare not available to nonmilitary personnel!

You will find that the vast majority ofthe people of Hawaii are very warm andappreciative toward their friends and neigh-bors in the military. All you have to do is

begin to live with the aloha spirit. Thatmeans caring for others around you andrespecting our precious island environ-ment. That’s the responsibility of allkama’ainas. Enjoy Hawaii! Once all yourduties on arrival are finished and you havesettled in, we hope you will have a bit ofleave left to enjoy Hawaii.There is plenty tosee and do, so take your free time to “playtourist” and enjoy paradise!

Arrival at the AirportHonolulu International Airport, a joint

military-civilian airport sharing facilities withHickam Air Force Base, is the primary hubfor international, domestic and inter-islandflights. Located three miles from DowntownHonolulu and seven miles from Waikiki,Honolulu International Airport is one ofthree state airports that accommodateinternational flights. Twenty-two major air-lines have service to the airport, includingfour direct service domestic airlines and 16international airlines.

It’s important to note that HonoluluInternational Airport also features a highlymodern and convenient inter-island terminalwith convenient, regularly scheduled arrivalsand departures between the islands.PH

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Welcome to Hawaii, the Aloha State


Listed below are visitor information num-bers for local area airports:

• Honolulu International Airport(HNL) ........................1-808-836-6411

• Hilo International Airport(ITO) ..........................1-808-934-5838

• Kahului Airport(OGG) ........................1-808-872-3893

• Kona International Airport at Keahole(KOA) ........................1-808-329-4868

• Waimea-Kohala Airport(MUE) ........................1-888-575-4546

Your sponsor should meet you at the air-port, provide transportation from the air-port, check you in to your new commandand provide general information about thecommunity prior to your move. Make sureyou are in contact with your sponsor assoon as possible before leaving for Hawaii.Your sponsor will be important to you,especially immediately upon arrival.

Checking InMilitary check-in requirements differ

between the service branches. Be sure tocheck the specific branch section of thisguide for appropriate check-in information.

Claiming Your Property& Household Goods

Once you have obtained permanenthousing, whether on-base or off, youshould claim your personal property andhousehold goods being held for you. Themovers will provide information about han-dling claims and documentation, but youcan avoid potential problems by checkingoff items against your inventory uponreceipt and by noting any discrepancies,damaged or missing items.

Dining & EntertainmentPlease see page 71 for more information.

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AII VISITORS AND CO

NVENTION BUREAU

Got H

eart?

Need

Work

?Behavioral HealthDo you have experience working withchildren and have at least 48 hours of college credits? We are offering rewardingjob opportunities for SKILLSTRAINERS to work with Hawaii’skeikis with special behavioral needs in thehomes, schools and in the community. Makeup to $17.00/hour!

HOME CAREWork in the home or School setting

RN’s, LPN’s, CNA’s, HAA’sor Personal Assistant

Ask about our Loyalty rewards Program!

Home Care & Behavioral Health615 Piikoi, Suite 600

Home Care - (808) 591-6050Behavioral Health - (808) 591-6060

Fax - (808) 591-6070

http://www.kahimohala.org

“We are a complete preventive & cosmetic dentistrypractice here to serve your entire family’s needs.”

New Patients Always Welcome• Personalized Care• Same Day Appointments & Emergencies Available• Exams / Cleaning / Relining • Caps / Crowns / Bridges• Fillings - Silver & White

Wahiawa & Pearl Family Dental CareFamily Dentistry For Hawaii’s Kama’aina and Military

“Where Hawaii’s Families Go!!”

� � � � ��

100% Money Back Guarantee

• Preventative Dentistry • Bleaching / Whitening • Root Canals • Easy Payment Plans

All Military Insurance Accepted / HMSA / HDSAppointments Available Mon-Sat 8am-5pm

Call for an appointment today!Wahiawa -

Near Schofield Jack in the Box

302 California Ave #204

Pearl City - Above Sam’s Clubin Pearl Highlands

1000 Kam Hwy #235

HonoluluNear Navy Exchange

930 Valkenburgh #209“We Love Kids” 622-2633 456-5953 422-2112

http://www.marriottwaikiki.com

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Kaupo BeachCounty Park

Makapuù BeachCounty Park

Makapuù PointCounty Park

Koko headNatural Park

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Oneula BeachCounty Park

Barbers Point BeachCounty Park

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KeaÙ BeachCounty Park

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© 2007MARCOA Publishing, Inc.

P.O. Box 509100San Diego, California 92150-9100

(858) 695-9600 / www.marcoa.com

This map cannot be used for legal purposes,especially for determination of public accessadherent to sale or transfer of real estate whereofficial government plat maps must be used toverify any traffic way shown on this map. MARCOAPublishing, Inc. assumes no responsibility in casesof misrepresentation by others of map data notconfirmed by actual surveys.

LEEWARDLEEWARD

NORTH SHORENORTH SHORE

CENTRALOAHU

CENTRALOAHU

WINDWARDWINDWARD

SOUTHOAHUSOUTHOAHU


http://www.pacificinvitro.com


VA FINANCING AVAILABLE!

Office: 808-263-6000Toll-Free: 800-373-7111

[email protected]

Photos courtesy of Terry Baucham130 Kailua Rd., Ste. 110 Kailua, HI 96734

Call us and learn how you can find yourhome in Hawai’i

Mention this ad for $500

Credit Towards Closing Costs

http://www.mortgagegroupinc.net

http://www.c21kailuabeach.com


Military Buyer’s GuideThe appearance of advertising in this publication does not constitute endorsement by the Department ofDefense, the Department of the Army, the Department of the Navy, the Department of the Air Force, the U.S.Marine Corps or MARCOA Publishing, Incorporated of the products or services advertised.

Everything advertised in this publication will be made available for purchase, use or patronage withoutregard to race, color, religion, sex, national origin, age, marital status, physical handicap, political affiliationor any other nonmerit factor of the purchaser, user or patron. If a violation or rejection of this equal oppor-tunity policy by an advertiser is confirmed, the publisher shall refuse to print advertising from that sourceuntil the violation is corrected.

© 2007 MARCOA Publishing, Inc.

APARTMENTS

PEPPERTREE APARTMENTS98-150 Lipoa Pl AIEA ....................484-1993See our Ad - this classification

AUTOMOBILE REPAIRING & SERVICES

PERFORMANCE AUTO CARE CENTER94-524 Puahi St WAIPAHU ............676-1077See our Ad - this classification

CHIROPRACTORS DC

ABBADESSA, DR CHIP46-001 Kamehameha Hwy Ste 420KANEOHE......................................234-5535See our Ad - this classification

PepperTree ApartmentsA Clean & Friendly Place

• Fully Furnished / Kitchenettes• A/C, Pool & Spacious Laundromat• Near All Military Bases!

98-150 Lipoa PlaceAiea, Hawaii

Call For More Info: 484-1993

Tune-ups Oil Change 30-60-90,000 Mile Maintenance

Brakes Clutches Timing Belt/ChainFuel Injection Cleaning

Engines Transmissions Carburetors

JBA Headers AMSOIL

Official Safety Inspection Station #298

MILITARY ANDSENIOR DISCOUNT

Tired of Taking Pain Pills?

$50 Family Check Up Including X-Rays

Dr. Chip Abbadessa234-5535

46-001 Kam Hwy Kaneohe

• Immediate Appts. Available• Evening & Weekend Appts.• Substantial Military Discounts

90 CHIROPRACTORS-CREDIT © 2007 MARCOA Publishing, Inc.

CHIROPRACTORS DC (CONT’D)

ABC CHIROPRACTIC CLINIC94-216 Farrington Hwy B1-3 WAIPAHU ......................................676-1717See our Ad - this classification

CREDIT & DEBT COUNSELING

ASK MMI................................................800-687-0113

CREDIT UNIONS

HONOLULU FEDERAL CREDIT UNION3rd Fl E Wing Rm 3101 HONOLULU ..................................433-0197See our Ad - this classification

• CHIROPRACTIC AND MASSAGE THERAPY

• DNA PATERNITY TESTING

• DRUG TESTING

94-216 Farrington HwyB1-3Waipahu, HI 96797

Phone: (808) 676-1717Fax: (808) 678-1122Email: [email protected]


http://www.honolulufcu.com

© 2007 MARCOA Publishing, Inc. DENTISTS 91

KANEMARU DENTAL GROUP, INC.Jared Kanemaru, DDS

Lester Kanemaru, DMD Gordon Kanemaru, DDS410 Kilani Ave., Ste. 221 WAHIAWA, Hawaii 96786

Your Military Family Dental Provider

622-4354

We Warmly Welcome Military Families“A Family of Dentists Helping Families through Dentistry Since 1938”

Proudly Serving Military Families for over 68 YearsALL Military Insurance Plans (TRICARE, UNITED CONCORDIA, DELTA, CHAMPUS) Accepted

YOUR most conveniently located MILITARY FAMILY DENTAL PROVIDER is only 5 minutes away, right inWAHIAWA. We have three doctors to serve you; and our staff is courteous, caring, gentle and experienced.We maintain the highest standards of sterilization for your safety. Please call to make an appointment foryour children and you!

• 100% ON EXAMS, X-RAYS, CLEANINGS, & FLUORIDE APPLICATIONS FOR TEETH

• 100% ON EMERGENCY TOOTHACHE & PAINS

• 80% ON FILLINGS AND VARIOUS WHITE FILLINGS

• 80% ON SEALANTS FOR TEETH

• 60% ON ROOT CANALS, EXTRACTIONS & GUM SURGERY

• 50% ON CAPS & CROWNS

• Hawaii State Tax is Additional

• WE PROVIDE COMPLETE DENTAL CARE FOR CHILDREN AND ADULTS; AND WE LOVE CHILDREN!

• COSMETIC BLEACHING AND TEETH WHITENING

• STATE-OF-THE ART TECHNOLOGY

• FINANCING PROGRAMS AVAILABLE

• TRICARE RETIREE INSURANCE BENEFITS MAY DIFFER

• CALL FOR AN APPOINTMENT TODAY!

Are You Looking For A Dentist?

WAHIAWA

Aloha

Welc

ome!

For MilitaryFamilies of� Schofield� Wheeler AAF� NCTAMS� Helemano

Your TRICARE (UNITED CONCORDIA) INSURANCE pays:

92 DENTISTS © 2007 MARCOA Publishing, Inc.

COSMETIC & GENERAL DENTISTRYLeading Edge Dental Technology

MYRON “SKIP” KAWAKAMI, D.D.S.98-1238 KA’AHUMANU ST. #305

PEARL CITY, HAWAII 96782808.487.3355

www.kawakamidds.com

Old-fashioned Service With A Smile


© 2007 MARCOA Publishing, Inc. DENTISTS 93

DENTISTS

CHUN, DR KB & SONS444 Uluniu St KAILUA....................261-0813See our Ad - this classification

KANEMARU DENTAL GROUP INC410 Kilani Ave Ste 221 WAHIAWA ..622-4354See our Ad - this classification also page104

MYRON SKIP KAWAKAMI DDS INCwww.kawakamidds.com98-1238 Ka’ahumanu St Ste 305 PEARL CITY ..................................487-3355See our Ad - this classification also page 2

WAHIAWA FAMILY DENTALWahiawa Location ..........................622-2633Honolulu-Near NexPearl City Location ........................456-5953Above Sam’s ClubSee our Ad - this classification also EditorialSection

“We are a complete preventive & cosmetic dentistrypractice here to serve your entire family’s needs.”

New Patients Always Welcome• Personalized Care• Same Day Appointments & Emergencies Available• Exams / Cleaning / Relining • Caps / Crowns / Bridges• Fillings - Silver & White

Wahiawa & Pearl Family Dental CareFamily Dentistry For Hawaii’s Kama’aina and Military

“Where Hawaii’s Families Go!!”

� � � � ��

100% Money Back Guarantee

• Preventative Dentistry • Bleaching / Whitening • Root Canals • Easy Payment Plans

All Military Insurance Accepted / HMSA / HDSAppointments Available Mon-Sat 8am-5pm

Call for an appointment today!Wahiawa -

Near Schofield Jack in the Box

302 California Ave #204

Pearl City - Above Sam’s Clubin Pearl Highlands

1000 Kam Hwy #235

HonoluluNear Navy Exchange

930 Valkenburgh #209“We Love Kids” 622-2633 456-5953 422-2112

K. B. Chun, D.M.D., Inc. Mark C. Chun, D.M.D., M.S.Norman S. Chun, D.M.D., M.S. Mitchell A. Chun, D.M.D., M.B.A

Thurlow B. Chun, Laboratory Technician

444 Uluniu Street • Kailua, HI 96734

Telephone: 261-081341-1537 Kalanianaole Hwy.

Telephone: 259-7979

Our services provided at our two convenientlocations:

• Emergency care• Comprehensive diagnosis (clinical exam, radiographs, study casts)• Complete restorative procedures (preservation, crowns, bridges)• Consultation and referrals (as appropriate)• Dentures (construction – whole or partial)• Orthodontics (braces for adults and children)• Periodontics (gum and bone disease treatment) • Pediatric dentistry (children) • Implants (artificial roots) • Aesthetic dentistry (spaces, color, reshaping)• Oral surgery (removal of wisdom and non-salvageable teeth) • Prevention and maintenance (cleaning, plaque removal, stain

and calculus control)

Our Philosophy . . .The goal of our practice is simply to help our patients

retain their teeth all of their lives if possible . . . in optimum comfort, function, health and aesthetics.

Aquafreshfresher breath • whiter teeth


94 DENTISTS-EMPLOYMENT © 2007 MARCOA Publishing, Inc.

EMPLOYMENT AGENCIES

NURSEFINDERS615 Piikoi Ste 600 HONOLULU ....591-6050See our Ad - this classification also EditorialSection

EMPLOYMENT SERVICES

BISHOP AND COMPANYwww.bishopco.net841 Bishop St Ste 1614 HONOLULU ..................................839-2200

DENTISTS-ORTHODONTICS

CASWELL, KIMI S DDS MSwww.hawaiibraces.com932 Ward Ave Ste 410 HONOLULU ..................................536-2223See our Ad - this classification

DRUG DETECTION & TESTING

ABC CHIROPRACTIC CLINIC94-216 Farrington Hwy B1-3 WAIPAHU ......................................676-1717See our Ad - Chiropractors-DC

Excellence in the Art of Orthodontics• Military Families Welcome!• Payment Plans to Meet Your Needs• Insurance Accepted

Call today for FREE consultation

536-2223www.hawaiibraces.com

HONOLULUHonolulu Club Bldg. • 932 Ward, Ste. 410

MILILANIMililani Town Ctr.

KAHALAKahala Mall

DR. KIMI S. CASWELLNorthwestern University, Chicago

University of Missouri, Kansas City

Leading InvisalignProvider in Hawaii

The Clear Alternativeto Braces

Got H

eart?

Need

Work

?Behavioral HealthDo you have experience working withchildren and have at least 48 hours of college credits? We are offering rewardingjob opportunities for SKILLSTRAINERS to work with Hawaii’skeikis with special behavioral needs in thehomes, schools and in the community. Makeup to $17.00/hour!

HOME CAREWork in the home or School setting

RN’s, LPN’s, CNA’s, HAA’sor Personal Assistant

Ask about our Loyalty rewards Program!

Home Care & Behavioral Health615 Piikoi, Suite 600

Home Care - (808) 591-6050Behavioral Health - (808) 591-6060

Fax - (808) 591-6070

http://www.hawaiibraces.com

http://www.hawaiibraces.com

http://www.bishopco.net

© 2007 MARCOA Publishing, Inc. HOTELS 95

INNat

SCHOFIELDBARRACKS

H A W A I I

The Inn at SchofThe Inn at Schof ield Barrield BarracksacksThe Inn at Schofield Barracks is the Official Government Lodging Facilityon Oahu. DOD personnel, active duty, reservist, retirees, and contractorstraveling on Medevac, Space-A or Leave status are always welcome to stayat the Inn at Schofield Barracks. Army personnel traveling on Official Government Orders, PCS or TDY, must process through the Inn atSchofield Barracks to receive a Certificate of Non-Availability.

The Inn at Schofield Barracks is the Only facility authorized to issuecertificates, ensuring Army personnel receive full per diem entitlements.

❖ 192 Guest Rooms❖ Full Service Deli❖ Free Shuttle Transportation❖ Free Cable TV & Local Calls❖ 24-hour Convenience & Video Store❖ Local Golf Course & Swimming Pool❖ One-day Dry Cleaning & Laundry ❖ Area Relocation Information❖ Package & Fax Services❖ DSN Line Available❖ Conference Room❖ Free Parking

563 Kolekole Ave, Wahiawa, Hawaii 96786Phone: 800-490-9638 Phone: 808-624-9650DSN: 315-655-5036 Fax: 808-624-5606

Email: [email protected]


http://www.innatschofield.com

HOTELS

BEST WESTERN THE PLAZA HOTEL3253 N Nimitz Hwy HONOLULU ....836-3636See our Ad - this classification

HONOLULU AIRPORT HOTEL3401 N Nimitz Hwy HONOLULU ....836-0661See our Ad - this classification

INN AT SCHOFIELD563 Kolekole Ave WAHIAWA ..800-490-9638See our Ad - this classification also page 105

TRIPLER LODGINGBldg 228-B Stop 601 TAMC ..........839-2336See our Ad - this classification

WAIKIKI BEACH MARRIOTT & RESORT2552 Kalakaua Ave HONOLULU ..922-6611See our Ad - this classification also EditorialSection

MARRIAGE & FAMILY COUNSELORS

COMPASSIONATE COUNSELINGFor A Location Nearest You Call ....833-5264See our Ad - this classification

96 HOTELS-MARRIAGE © 2007 MARCOA Publishing, Inc.

808-836-0661 808-836-3636

Best Lodging • Best Location

Free 24-Hr. Airport Shuttle

Military TLA Rates

• Located at Tripler Hospital• Free Continental Breakfast, Local

Calls & Cable

Tripler LodgingBLDG 228-B Stop 601TAMC, HI 96859-5000

Office: (808) 839-2336 ext 0 or 403

http://www.marriottwaikiki.com

© 2007 MARCOA Publishing, Inc. MARRIAGE-NURSES 97

MENTAL HEALTH SERVICES

KAHI MOHALA BEHAVIORAL HEALTHwww.kahimohala.org91-2301 Old Fort Weaver Rd EWA BEACH..................................677-2512See our Ad - this classification also EditorialSection

MORTGAGES

CENTURY 21 KAILUA BEACH REALTY1001 Bishop 2690 ASB TowerHONOLULU ..................................538-3785See our Ad - Real Estate also Map Section

NURSES

KAHU MALAMA NURSES1357 Kapiolani Blvd Ste 850 HONOLULU ..................................951-0111See our Ad - this classification

Locally Owned, Serving Hawaii since 1982!

1357 Kapiolani Blvd, Ste 850,808-951-0111 or toll free 800-773-9021

[email protected]

Nurses & Healthcare Professionals Join OurTeam! Expand your experience & skills,meet new people, earn extra cash.

Outstanding Benefits including:• Premium Weekly Pay• Flexible Schedules

Care for Hawaii with Kahu Malama Nurses.Call Today!

Ask about our Travel Referral Bonus!

http://www.compassionate.us



http://www.kahumalama.com


98 NURSES-PHYSICIANS © 2007 MARCOA Publishing, Inc.

PATERNITY TESTING & SERVICES

ABC CHIROPRACTIC CLINIC94-216 Farrington Hwy B1-3 WAIPAHU ......................................676-1717See our Ad - Chiropractors-DC

PHYSICIANS & SURGEONS-COSMETIC SURGERY

FLOWERS CLINIC, THE677 Ala Moana Blvd Ste 1011 HONOLULU ..................................521-1999See our Ad - this classification

PHYSICIANS & SURGEONS-FERTILITY

PACIFIC IN VITRO FERTILIZATIONINSTITUTE

1319 Punahoe St Ste 980 HONOLULU ..................................946-2226See our Ad - this classification also MapSection

PHYSICIANS & SURGEONS-MD

BARESKIN HAWAII-DR KENNETH KH KAU MD

1481 S King St Ste 340 HONOLULU ..................................955-7988See our Ad - this classification also EditorialSection

PHYSICIANS & SURGEONS-MD-PEDIATRICS

NAGAMINE, JOHN M MD642 Ulukahiki St KAILUA ..............262-5060

Learn more about the world you live in.

Dr. Flowers…

Tel. 808-521-1999677 Ala Moana Blvd. Suite 1011

Honolulu, HI 96813

www.flowersclinic.com

ROBERT S. FLOWERS. M.D.

Faces / MouthsEyelids / BreastsTummy / NosesCheeks / LipsLiposuction / ChinsRadiesse / BotoxRevisions / Corrections

Making the World More Beautiful

http://www.flowersclinic.com

© 2007 MARCOA Publishing, Inc. PHYSICIANS 99

Turn back the Clock on Aging!E x p e r i e n c e t h e B e a u t y o f L i g h t !

Since 1999 Bareskin Hawaii has offered a variety of treatments that will rejuvenate,renew, revitalize and tighten your skin. Leaving it more youthful, soft and

glowing without surgery or chemicals and no downtime.

BARESKIN HAWAI ’ IKenneth K.H. Kau, M.D.

808 955-7988 www.bareskinhawaii.com1481 South King St. , Ste. 340

Honolulu, HI 96814

Fraxel™ (As seen on Oprah)

Titan™

FotoFacial™

IPL Hair Removal

Parisian Peel™

Medical Microdermabrasion

Tattoo/BirthMark/SpiderveinTherapy

FantasyTan™ Sunless Airbrush Tanning

http://www.pacificinvitro.com


http://www.bareskinhawaii.com

100 PHYSICIANS-REAL ESTATE © 2007 MARCOA Publishing, Inc.

PHYSICIANS & SURGEONS-PODIATRY

FOOT & ANKLE INSTITUTE OF HAWAII99-128 Aiea Heights Dr Ste 205 AIEA ..............................................487-6903See our Ad - this classification

REAL ESTATE

DAWN HORN PRUDENTIAL LOCATIONS LLC116 Hekili St Ste B KAILUA ..........262-1536See our Ad - this classification also EditorialSection

http://www.faihawaii.com

© 2007 MARCOA Publishing, Inc. REAL ESTATE 101

VA FINANCING AVAILABLE!

Office: 808-263-6000Toll-Free: 800-373-7111

[email protected]

Photos courtesy of Terry Baucham130 Kailua Rd., Ste. 110 Kailua, HI 96734

Call us and learn how you can find yourhome in Hawai’i

Mention this ad for $500

Credit Towards Closing Costs

http://www.mortgagegroupinc.net

http://www.c21kailuabeach.com


102 REAL ESTATE-SCHOOLS © 2007 MARCOA Publishing, Inc.

REAL ESTATE (CONT’D)

MORTGAGE GROUP, THE1001 Bishop 2690 ASB TowerHONOLULU ..................................538-3785See our Ad - this classification also MapSection

SCHOOLS

PACIFIC NURSES AIDE TRAINING CENTER803 Kamehameha Hwy Ste 411PEARL CITY ..................................454-4435See our Ad - this classification

SCHOOLS-ACADEMIC-COLLEGES &UNIVERSITIES

UNIVERSITY OF PHOENIX827 Fort St HONOLULU ................536-2686See our Ad - this classification

Dawn R. Horn (R)(COL, US Army Reserve)

� � � � � � � � � � � � � � �

� � � � � � � � � � � � � � �

Meet a Real Estate Agent Who Can Keep

Up With a Military MoveAcross town in Hawaii or across the country,

one call to our Operation Home Front militaryspecialist gets you moving FAST and makes

your move easy for the whole family.

Start your own move with a smart move.

Call Dawn Horne-mail: [email protected]

Prudential Locations, LLC116 Hekili, Kailua, HI 96734

(808) 262-1536 Fax (808) 262-3780Toll free from the Mainland (888) 225-7888

• Nurses Aide Courses• CPR & First Aid Courses• Nurses Aide Refresher Courses

803 Kamehameha Hwy., Suite 411Pearl City, HI 96782

Ph: 454-4435


http://www.phoenix.edu/hawaii

© 2007 MARCOA Publishing, Inc. SCHOOLS 103

SCHOOLS-PRIVATE

LE JARDIN917 Kalanianaole Hwy KAILUA..............................261-0707 ext 232See our Ad - this classification

SELF STORAGE

MINI PAC SELF STORAGE4285 Lawehana St HONOLULU ....422-9889See our Ad - this classification

422-9889

4285 Lawehana Street • Radford - Salt Lake Area• Competitive Prices• Free Truck & Driver• Individually Alarmed Units / Mailboxes• Easy Access• Military & Senior Discounts

7 DAYS A WEEK

At Le Jardin Academy, students find a strongemphasis on academics in an atmospherewhere they can develop individual styles,

discover new talents, and build lasting relationships. Small classes allow teachers per-

sonal interaction with students to assist theirprogress and growth. Since 1961,

Le Jardin has successfully prepared students togo on to prestigious colleges and universities.

Call Susan Taylor at 261-0707 x232www.lejardinacademy.com

Le Jardin Academy

A Challenged Mind.A Sound Character.

Excellence.Educational Excellence

For Grades PK-High School

Down East Spas

“The Quality Of Life”

http://www.lejardinacademy.com

KANEMARU DENTAL GROUP, INC.Jared Kanemaru, DDS

Lester Kanemaru, DMD Gordon Kanemaru, DDS410 Kilani Ave., Ste. 221 WAHIAWA, Hawaii 96786

Your Military Family Dental Provider

622-4354

We Warmly Welcome Military Families“A Family of Dentists Helping Families through Dentistry Since 1938”

Proudly Serving Military Families for over 68 YearsALL Military Insurance Plans (TRICARE, UNITED CONCORDIA, DELTA, CHAMPUS) Accepted

YOUR most conveniently located MILITARY FAMILY DENTAL PROVIDER is only 5 minutes away, right inWAHIAWA. We have three doctors to serve you; and our staff is courteous, caring, gentle and experienced.We maintain the highest standards of sterilization for your safety. Please call to make an appointment foryour children and you!

• 100% ON EXAMS, X-RAYS, CLEANINGS, & FLUORIDE APPLICATIONS FOR TEETH

• 100% ON EMERGENCY TOOTHACHE & PAINS

• 80% ON FILLINGS AND VARIOUS WHITE FILLINGS

• 80% ON SEALANTS FOR TEETH

• 60% ON ROOT CANALS, EXTRACTIONS & GUM SURGERY

• 50% ON CAPS & CROWNS

• Hawaii State Tax is Additional

• WE PROVIDE COMPLETE DENTAL CARE FOR CHILDREN AND ADULTS; AND WE LOVE CHILDREN!

• COSMETIC BLEACHING AND TEETH WHITENING

• STATE-OF-THE ART TECHNOLOGY

• FINANCING PROGRAMS AVAILABLE

• TRICARE RETIREE INSURANCE BENEFITS MAY DIFFER

• CALL FOR AN APPOINTMENT TODAY!

Are You Looking For A Dentist?

WAHIAWA

Aloha

Welc

ome!

For MilitaryFamilies of� Schofield� Wheeler AAF� NCTAMS� Helemano

Your TRICARE (UNITED CONCORDIA) INSURANCE pays:

INNat

SCHOFIELDBARRACKS

H A W A I I

The Inn at SchofThe Inn at Schof ield Barrield BarracksacksThe Inn at Schofield Barracks is the Official Government Lodging Facilityon Oahu. DOD personnel, active duty, reservist, retirees, and contractorstraveling on Medevac, Space-A or Leave status are always welcome to stayat the Inn at Schofield Barracks. Army personnel traveling on Official Government Orders, PCS or TDY, must process through the Inn atSchofield Barracks to receive a Certificate of Non-Availability.

The Inn at Schofield Barracks is the Only facility authorized to issuecertificates, ensuring Army personnel receive full per diem entitlements.

❖ 192 Guest Rooms❖ Full Service Deli❖ Free Shuttle Transportation❖ Free Cable TV & Local Calls❖ 24-hour Convenience & Video Store❖ Local Golf Course & Swimming Pool❖ One-day Dry Cleaning & Laundry ❖ Area Relocation Information❖ Package & Fax Services❖ DSN Line Available❖ Conference Room❖ Free Parking

563 Kolekole Ave, Wahiawa, Hawaii 96786Phone: 800-490-9638 Phone: 808-624-9650DSN: 315-655-5036 Fax: 808-624-5606

Email: [email protected]


http://www.innatschofield.com

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