COURSE BROCHURE

ITIL - Expert

Managing Across Lifecycle

Training & Certification

This ITIL training course brings together the full essence of a Lifecycle approach to service management, and consolidates the knowledge gained across the ITIL certification scheme.

This ITIL Certification course completes the ITIL Capability and Lifecycle qualification programs, and leads to the ITIL Expert certification.

The Managing Across the Lifecycle Certificate is the last in the Intermediate series of modules and provides candidates with the knowledge needed to implement and manage the skills associated with the use of the Lifecycle practices. Understand Risk Management Activities. Understand and customize ITIL based on Industry verticals.

Individuals who have attained the ITIL Foundations Certificate in ITSM and who wish to attain the ITIL Expert certification in ITSM, for which this qualification is the final mandatory module

Individuals involved in any or all phases or the lifecycle of services and processes, and who require a deep understanding of how they may be used to enhance the quality of IT service delivery within an organization

IT professionals working in an organization that has adopted ITIL and who need to be informed about and thereafter contribute to an ongoing service improvement program

Individuals seeking progress towards the ITIL Master in ITSM, for which the ITIL Expert is a prerequisite. This may include but is not limited to CIOs, Senior IT Managers, IT Managers and Supervisors, IT professionals and IT Operation practitioners

Who Should Attend?

What is ITIL MALC?

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

Key concepts of the service lifecycleCommunication and stakeholder managementIntegrating service management processes across the service lifecycleGovernance and organizationMeasurementImplementing and improving service management capabilityManaging services across the service lifecycle

Learning Objectives

This ITIL Managing Across the Lifecycle e-Learning course is approved by EXIN as a fully accredited training course.

Students will gain in-depth knowledge of Managing Across the Lifecycle and hold a widely recognized qualification, if successful.

Benefit ofITIL MALC

You will learn about how the lifecycle approach can be used in order to manage services from inception to retirement and integrate processes to maximum effect.

Benefits to you as AN INDIVIDUAL:

Having ITIL Experts within an organization will increase the quality and value of any service and the productivity of their staff. They will be able to demonstrate a high level of understanding and competency in service delivery across the lifecycle in any situation.

Benefits to you as

AN ORGANIZATION

Managing services and service managementThe service lifecycleService value across the different stages of the service lifecycleOther key concepts.

Co-ordination of business relationship management across the service lifecycle, and the role of business relationship management in communicationStakeholder management and communicationThe value of good communication and ensuring its flow across the service lifecycle.

The integration of service management processes through the service lifecycleThe impact of service strategy on other service lifecycle stagesThe value of a service lifecycle perspective when designing service solutionsThe inputs and outputs of processes and stages in the service lifecycleThe value to business and the interfaces of all processes in the ITIL service lifecycle.

Course Contents

Key Concepts Of The Service Lifecycle1

Communication And Stakeholder Management2

Integrating Service Management Processes Across The Service Lifecycle3

GovernanceOrganizational structure, skills and competenceService provider types and service strategies.

Measuring and demonstrating business valueDetermining and using metricsDesign and development of measurement frameworks and methodsMonitoring and control systemsUse of event management tools to increase visibility of the infrastructure and IT service delivery

Implementing service managementAssessing service managementImproving service managementKey considerations for the implementation and improvement of both the service managementPractice and the services themselvesKey considerations when planning and implementing service management technologies.

Governance And Organization5

Measurement6

Implementing And Improving Service Management Capability7

Identification and assessment of customer and stakeholder needs and requirements across all service lifecycle stages, and ensuring appropriate priority is given to themHow the service design package provides a link between service design, service transition and service operationManaging cross-lifecycle processes to ensure appropriate impact and involvement at all required service lifecycle stagesImplementing and improving services, using key sources of information for identifying the need for improvementThe challenges, critical success factors and risks of the service lifecycle stages, and potential conflicts and competing issues across the service lifecycle.

Managing Services Across the Service Lifecycle4

ITIL MALC Certification Information:Exam Duration: 90 Minutes

Exam Format: Multiple Choice, scenario based gradient scored question

Exam Pass Mark: 70%

Level of Qualification: Intermediate

Electronic Devices Permitted: No

Open Book: No

In addition to the prerequisite entry criteria, in order to be eligible for the MALC examination candidates must have fulfilled the following requirements:

ITIL Foundation Certificate

ITIL Intermediate– 5 modules of lifecycle stream or 4 modules of capability stream.

Candidates must have undertaken at least 30 contact hours for this syllabus as part of a formal, approved training course/ scheme. Contact hours are hours of instruction, excluding breaks, with an accredited training organization (ATO) or an accredited e-learning solution.

Certification

Prerequisite

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