Coursesinclude

CourseDescriptionPDFFilesBite-SizedAnimatedE-Learning

QuizAssessmentwithinSCORMModules

1

Courses:

CareCertificate-Course.................................................................................................................2

Communication&SocialSkills-Course..........................................................................................3

CustomerService-Course..............................................................................................................3

NEW-FinancialConductAuthority-Course...................................................................................4

FinanceSkills-Course....................................................................................................................4

FoodHygiene-Course....................................................................................................................5

Health&SafetyEssentials-Course.................................................................................................5

Health&Wellbeing-Course...........................................................................................................6

Housing-Course............................................................................................................................7

HumanResources-Course.............................................................................................................7

ITSkills-Course.............................................................................................................................8

Management&Leadership-Course...............................................................................................8

PersonalDevelopment-Course......................................................................................................9

Policy&Compliance-Course.......................................................................................................10

ProjectManagement-Course......................................................................................................11

Retail-Course..............................................................................................................................11

SalesMastery-Course.................................................................................................................12

ToolboxTalks-Course..................................................................................................................13

NEW-60SecondSkills-Course....................................................................................................14

2

CareCertificate-Course

CourseModules:

IntroductiontoCareCertificate

IntroductiontoHealthandSafety

COSHHEssentials

Equality&Diversity

FireSafety

FluidandNutrition

HandlingInformation

InfectionPreventionandControl

MedicationandHealthcareTasks

DutyofCare

Communication

MoveandAssistSafely

PrivacyandDignity

SafeguardingAdults

SafeguardingChildren

WorkinginaPerson-CentredWay

BasicLifeSupport

MentalHealthAwareness

LoneWorking

ManagingStress

UnderstandingYourRole

WorkingSafelyandSecurely

YourPersonalDevelopment

3

Communication&SocialSkills-Course

CourseModules:

MakingMeetingsMatter

ManageMeetingPersonalities

ReportWritingSkills

InterviewSkills&Techniques

SettinganAgenda

……………………………………………………………………………………………………………………………………………………..……

CustomerService-Course

CourseModules:

CustomerServiceSuccess

TelephoneEtiquette

ComplaintsHandling

CustomerLoyalty

NEWVulnerableCustomers

4

NEW-FinancialConductAuthority-Course

CourseModules:

NEWTreatingCustomerFairly

NEWFreedomofInformationAct

NEWSubjectAccessRequests

NEWUKFinancialSanctions

……………………………………………………………………………………………………………………………………………………..……

FinanceSkills-Course

CourseModules:

FinanceforNon-FinanceManagers

TheAccountingEquation

TheBalanceSheetExplained

IncomeStatementsMadeSimple

TheCashFlowStatement

HowtoMaintainaHealthyCashFlow

AnalyseFinancialHealthwithRatios

BudgetlikeaBoss

FinanceforNon-FinanceManagers

5

FoodHygiene-Course

CourseModules:

Level2FoodSafetyandHygieneforCatering

NEWFoodSafetyandHygieneinCatering

NEWLevel2FoodSafetyforRetail

NEWAllergenAwareness

NEWFoodSafety–CrossContamination

…………………………………………………………………………………………………………………………………………………………..

Health&SafetyEssentials-Course

CourseModules:

IntroductiontoWorkingSafely

HazardIdentificationandRiskControl

ManualHandling

SlipsandTrips

DSEAwareness

FireSafetyAwareness

COSHHEssentials

DangersofSleepDeprivation

LoneWorking

DSESelf-AssessmentToll

6

MobilePhonesandDriving

DriverSafetyAwareness

PPEAwareness

TextingWhileWalking

SeeIT,SortIt,ReportIT

FireWardenEssentials

AsbestosAwareness

NEWHoldingtheHandrail

NEWSpeedingonSite

NEWWireandCableManagement

NEWReverseParking

…………………………………………………………………………………………………………………………………………………………..

Health&Wellbeing-Course

CourseModules:

WorkplaceHygiene

HealthyEatingatWork

KicktheHabit

BeActive

FiveWaystoWellbeing

TheDangersofSittingDown

7

NEWIntroductiontoCognitiveBehaviouralTherapy

NEWBipolarDisorder

…………………………………………………………………………………………………………………………………………………………..

Housing-Course

CourseModules:

RiskandComplianceforHousing

SafeguardingChildren

SafeguardingAdults

NEWAffordableandSocialHousing

……………………………………………………………………………………………………………………………………………………..……

HumanResources-Course

CourseModules:

HRforNon-HRManagers

DefiningHR

LegalResponsibilities

RightPeople,RightRole

TheImportanceofTraining

PerformanceOverviews

8

DisciplineandGrievance

EffectiveAbsenceManagement

TerminationofEmployment

…………………………………………………………………………………………………………………………………………………………..

ITSkills-Course

CourseModules:

StartUsingMicrosoftWord2013

StartUsingMicrosoftPowerPoint2013

StartUsingMicrosoftExcel2013

Outlook2013Basics

…………………………………………………………………………………………………………………………………………………………..

Management&Leadership-Course

CourseModules:

InspirationalLeadership

EffectiveDelegation

Giving&ReceivingFeedback

ManagingChange

SMARTObjectives

TheMindfulLeader

UnconsciousBias

9

ManagingVirtualTeams

NEWInterviewandSelection

…………………………………………………………………………………………………………………………………………………………..

PersonalDevelopment-Course

CourseModules:

CoachingSkills

ManagingStress

Negotiation&InfluencingPeople

TeamWorkingExcellence

DecisionMakingExperience

CommunicatingEffectively

Productivity&TimeManagement

ConflictManagement

PresentingwithPower

BeAssertivetheRightWay

EmotionalIntelligence

DevelopingResilience–ChangeYourThinking

CreativeProblemSolving

NEWIntroductiontoNLP

10

Policy&Compliance-Course

CourseModules:

SocialMediaAwareness

EqualityandDiversityintheWorkplace

HarassmentandBullyingatWork

DataProtection

GDPR

BriberyAct

UnderstandingCyberSecurity

HealthandWellbeing

Anti-MoneyLaundering

MentalHealthatWork

SafeguardingAdults

SafeguardingChildren

AlcoholandDrugsatWork

WorkingSafelyandSecurely

ModernSlavery

ConsumerRights

PaymentCardIndustryAwareness–DataSecurityStandards(PCI-DSS)

EnvironmentalAwareness

FreedomofInformationAct

Safeguarding

RighttoWork

Whistleblowing

NEWITSecurityfortheRemoteWorkerandBusinessTraveller

11

NEWTacklingHateCrime

NEWDealingwithExtremismandTerrorism

…………………………………………………………………………………………………………………………………………………………..

ProjectManagement-Course

CourseModules:

IntroductiontoProjectManagement

ProjectStrategyandBusinessCase

ProjectPreparation

ProjectDesign

ProjectDevelopmentandTesting

SupportandBenefitsRealisation

TrainingandBusinessReadiness

CloseYourProjectSuccessfully

…………………………………………………………………………………………………………………………………………………………..

Retail-Course

CourseModules:

BeaRetailHero

Meet&Greet

ConnectWithaCustomer

12

FittingRoomAdvice

ServiceattheTill

…………………………………………………………………………………………………………………………………………………………..

SalesMastery-Course

CourseModules:

SalesMastery

QualifyYourLeads

KnowYourUSP’s

Features,Advantages&Benefits

DoYourResearch

ThePitch

AskingQuestions

Closing

Silence

TakingNotes

ObjectionHandling

FollowUp

HowtoInfluence

BeLikeable

UseHumour

LeaveSomethingBehind

Authority

Scarcity

Commitment

13

ToolboxTalks-Course

CourseModules:

WorkingAlone

WorkingatHeight

TheImportanceofGoodHousekeeping

CarbonMonoxidePoisoning

AlcoholatWork

IntroductiontoFireSafety

LegionnairesDisease

Equipment–FallingObjects

EyeProtection

StepLadderSafety

ElectricalCordSafety

ConfinedSpaces

FireClassification&Equipment

FirePrevention

FireDetection&Response

WorkplaceVehicleSafety

SafeWorkingwithLiftTrucks

HeadProtection

ConstructionDust

SharpsInjuries

NoiseandHearingProtection

Hand-ArmVibrationSyndrome

RIDDOR

DangersofWorkingatNight

14

NEWAbrasiveWheels

…………………………………………………………………………………………………………………………………………………………..

NEW-60SecondSkills-Course

CourseModules:

NEWInclusiveLeadership

NEWPersonalBranding

NEWMentoring

NEWSelf-LimitingBeliefs

NEWHabits

NEWNetworking

NEWInnovationandCulture

NEWLearningStyles

Coursesinclude

VideoScribeExplainerVideosProfessionalAudioVideoSubtitles

SeparateQuizAssessment

1

Courses:

Social&CorporateResponsibility-Course..........................................................................................2

Health&Safety-Course.......................................................................................................................2

DataProtection-Course.......................................................................................................................3

Equality&Diversity-Course.................................................................................................................3

FoodSafety&Hygiene-Course............................................................................................................4

Teamwork-Course................................................................................................................................5

PersonalDevelopment-Course............................................................................................................5

Management&Leadership-Course.....................................................................................................6

CustomerService-Course.....................................................................................................................6

Communication&SocialSkills-Course................................................................................................7

NEW-InterviewTechniques-Course...................................................................................................7

NEW-LiteracySkills-Course................................................................................................................8

NEW-UnderstandingBudget&Finance-Course................................................................................8

NEW-WorkplaceWellbeing-Course...................................................................................................8

NEW-ChangeManagement-Course...................................................................................................9

2

Compliance-CategorySocial&CorporateResponsibility-Course

CourseModules:

Sustainability

BriberyAct2010

Anti-MoneyLaundering

CyberSecurity

ModernDaySlavery

DrivingAtWork

NEWCompetitionLaw

…………………………………………………………………………………………………………………………………………………………..

Health&Safety-Course

CourseModules:

Health&SafetyIntroduction

DisplayScreenEquipment

ManualHandling

Fire

SlipsandTrips

FirstAid

DangerousSubstances

Electricity

3

DataProtection-Course

CourseModules:

DataProtectionOverview

Principle1

Principle2

Principle3

Principle4

Principle5

Principle6

Principle7

Principle8

GeneralDataProtectionRegulations

……………………………………………………………………………………………………………………………………………………..……

Equality&Diversity-Course

CourseModules:

Equality&DiversityOverview

Race

ReligionorBelief

SexDiscrimination

GenderReassignment

Marriage&CivilPartnership

Pregnancy&Maternity

4

Disability

Age

NEWUnconsciousBias

……………………………………………………………………………………………………………………………………………………..……

FoodSafety&Hygiene-Course

CourseModules:

FoodSafetyIntroduction

FoodLaw

FoodSafetyHazards

FoodSafetyManagement

FoodAllergy

Food-borneIllness

PersonalHygiene

HygienicPremises

TemperatureControl

5

SoftSkills-CategoryTeamwork-Course

CourseModules:

WorkinginTeams

DealingwithConflict

EffectiveDelegation

FindYourRole

EffectiveMeetings

…………………………………………………………………………………………………………………………………………………………..

PersonalDevelopment-Course

CourseModules:

DealingwithStress

TimeManagement

PlanningYourOwnDevelopment

NegotiationSkills

DecisionMaking

Confidence

6

Management&Leadership-Course

CourseModules:

ProjectManagement

TheEffectiveLeader

Coaching&Mentoring

Giving&ReceivingFeedback

NEWTrainingforNon-Trainers

NEWTakingAction

NEWPlanning&MonitoringTeamPerformance

NEWMotivation&EffectiveFeedback

……………………………………………………………………………………………………………………………………………………..……

CustomerService-Course

CourseModules:

HandlingComplaints

EmailEtiquette

TelephoneManner

MaintainingExistingCustomers

ApproachingNewCustomers

KnowYourCustomer

7

Communication&SocialSkills-Course

CourseModules:

HowtobeAssertive

What’sNotBeingSaid

BodyLanguage

EffectiveWriting

AskingtheRightQuestions

ExpressingYourself

ActiveListening

PresentingWithConfidence

NEWCommunicatingWithEmotionalIntelligence

NEWPresentingData……………………………………………………………………………………………………………………………………………………..……

BusinessSkills-CategoryNEW-InterviewTechniques-Course

CourseModules:

NEWAppraisalInterviews

NEWHiringRightFirstTime

NEWTipsfortheInterviewee

8

NEW-LiteracySkills-Course

CourseModules:

NEWTheEnglishSentence

NEWSpelling&Punctuation

NEWPlanningYourReport

NEWWritingYourReport

……………………………………………………………………………………………………………………………………………………..……

NEW-UnderstandingBudget&Finance-Course

CourseModules:

NEWBudgetingBasics

……………………………………………………………………………………………………………………………………………………..……

NEW-WorkplaceWellbeing-Course

CourseModules:

NEWEverydayEnergy

NEWSicknessandAbsence

9

NEWMentalHealth

NEWPositiveThinking

NEWValue&Purpose

NEWImpact&Influencing

NEWHealthyLiving

NEWResilience

……………………………………………………………………………………………………………………………………………………..……

NEW-ChangeManagement-Course

CourseModules:

NEWMakingtheChange

NEWChallengingtheStatusQuo

NEWTheNeedforStrategy

NEWThrivinginChange

NEWExperiencingChange

NEWSeeingChangeThrough