cqms metricstream and...2011/11/25 · cqms-metricstream revision 3.0 5 cqms-metricstream...

CQMS-MetricStream Revision 3.0

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CQMS-MetricStream Dispositioning and Completing a Material Non-Conformance (MNC)

In CQMS-MetricStream, once a material non-conformance has been validated,

the material will need to be sorted and dispositioned. This is the final step to

completing the MNC, and it is required. Material Review Board (MRB)

Reviewers can use either My Assignments or My Related Issues seen here to

launch the MRB Review form:


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Let’s take a closer look at each step...

MRB Review Form

Collapsible Steps

Start H

ere

Attachments Section

General Comments Section

Take Action Section

Action Buttons


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Step A

General Information

Purpose: Review “Who, When, and How Important” details about the MNC.

The Source Reference #, Customer Name, and Customer Issue # fields only display

data if the MNC Initiator and/or MNC Approver entered it. Source Reference # is only

used for sites with Manufacturing Execution Systems (MES).

Step B

Disposition Parts

Purpose: Change the Suspect Qty as needed to equal the appropriate Total # of

Defects. Then separate those defects into Waived, Rework, Scrap, or Return to

Vendor buckets.

MRB Reviewers may also use Step B to request a waiver if one has not already

been requested or one is not already in process. In the example below, a prior

waiver has been rejected (and therefore a Waiver Status Report is available) and the

MRB Reviewer has requested a new waiver. Once the required fields are complete,

they would click on the Send Waiver Request button.

Use the CC List to include only CQMS-MetricStream users. Otherwise the email notification they receive is relatively useless.

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Notes:

The Waived Qty field will only be enabled once a waiver has been requested and accepted. However you disposition,

Waived + Rework + Scrap

+ Return to Vendor must

always equal the Total #

of Defects. The Qty

Applied to PPM field will

adjust automatically.

If the Waived Qty field has

a value, MRB Reviewers

can reduce the amount,

but not increase it.

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Notes:


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Step C

Issue Responsibility

Purpose: Review “Whom” the MNC is being raised against and if it’s a supplier, review whether it should count against the supplier’s PPM.

If the MRB Reviewer wants to update the Issue Responsibility (or really almost any

field on the MNC), they can choose to either click on the Update Issue

Responsibility Myself button in Step C or they can send it back to the MNC

Approver by choosing the Re-process MNC Action Type at the bottom of the form

and then clicking the Take Action Type Selected button. If they choose to do it by

themselves, a confirmation message like the one below will appear:

Afterwards, a new window will open that displays an MNC form which is editable. After changes are made, the MRB Reviewer will click the Take Action Type Selected button. This will close the MNC form and return to the MRB form.

Step D

Cost of Poor Quality

Purpose: Optionally track non-conformance costs and record the Debit Memo # for

traceability back to a financial system if applicable.

Note that the CQMS-MetricStream is not tied to any Cummins financial system. The

Debit Memo # field just records the information within CQMS.

Depending on whether

Issue Responsibility is

Internal, Internal

Supplier, External

Supplier, or Offsite

Cummins Group, Step C

will appear with different

fields. Two examples are

shown to the right.

Contacted By Supplier?

(ANCMR) is used to

indicate if the defects

should count on the

Supplier PPM Report or

be excluded. By default,

every defective piece will

count (the No, counts

against PPM option).

If the issue is supplier-

related and the supplier

disputes, the Respond to

Supplier Dispute button

can be also be used here.

Notes:

The Total Cost field

updates automatically.

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Notes:


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Step E

Initial Sorting / Rework

Purpose: If sorting is required, provide a description of the type(s) and criteria.

Sorting options are:

Customer sorting

Plant sorting

Request supplier

Rework

Third party

CAR/SCAR Area

Initiate CAR/SCAR Shortcut and View Previous CARs/SCARs

Purpose: Optionally initiate a CAR or SCAR directly from the MRB form without

having to go to the CAR/SCAR tab, and also see if any prior CARs or SCARs have

been raised from this non-conformance.

If no previous CARs/SCARs exist, nothing will display below the Initiate CAR/SCAR/

PAR button.

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Notes:

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Notes:

Complete MNC

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Notes:

MRB — Take Action

Purpose: Complete the MNC (by finishing this MRB form), Cancel the MNC, or Re

-process the MNC back to the MNC Approver by clicking on the appropriate

selection and then clicking the Take Action Type Selected button.

If the MRB Reviewer re-processes, the system will automatically cancel any supplier response assignment and waiver assignment if they exist.


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This completes your work for dispositioning and completing a Material Non-Conformance.

Once you click the Take Action Type Selected button, a confirmation screen appears that will look similar to this. Note

that you can optionally print an MNC Label from this screen (only some sites use this functionality).

Also, you may now notice this MNC that was appearing as a row in the My Related Issues area under the MNC/PNC tab

is no longer there. That is because this MNC is now completed and will show in reports as MNC Closed. My Related

Issues only displays open MNCs and PNCs.

Here’s what happens next:

Note: if you need to update a value on a closed MNC please contact your CQMS-MetricStream Site Administrator.

For more information about responding to a Supplier Dispute, please continue

to the next page...

Re-process

Close MNC

Cancel MNC


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When a validated MNC happens to be supplier-related, the supplier gets an assignment to respond. The supplier, using

the Supplier Response form, then has the ability to respond to the MNC with a containment, an RMA, or both as request-

ed by Cummins.

However, the supplier also has the ability to dispute the assignment. In fact, they can dispute the assignment for 30 days

after MNC validation even if the MNC gets completed in that time frame (which happens frequently).

The only exception to this 30 day open window is when Cummins issues a SCAR. In this case, the supplier’s ability to

dispute or respond with a containment using the Supplier Response form (they can still respond with an RMA). If the

supplier still needs to dispute or respond with a containment, they will need to do so by using the Short Term SCAR form

instead.

When a supplier does dispute an MNC using the Supplier Response form, the MRB Reviewer will receive an email and

an assignment that looks like this in the My Assignments area of the MNC/PNC tab:

By clicking on the link either in the email or in My Assignments, the MRB Reviewer can view the Review Supplier Re-

sponse (Material) form and use it to act on the dispute. In fact, there is a third way for an MRB Reviewer to view and act

on a dispute. If a supplier dispute exists when the MRB Review form is open, then the following message is displayed as

soon as the form opens:

Then, by clicking the Respond to Supplier Dispute button as described earlier in Step C, the same Review Supplier

Response (Material) form opens.

Let’s look at the Review Supplier Response (Material) form on the next page...


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The Review Supplier Response (Material) form is identical to the Supplier Response form that a supplier sees when they

get an MNC issued against them with one exception: an MRB Reviewer will have different Action Types.

Here’s Step A. This is just informational for the MRB Reviewer:

Here’s Step B. This is also just informational for the MRB Reviewer:

Here are the MRB Reviewer’s Action Types:

Reject sends the assignment back to the supplier, whereas Approve removes their assignment. In this latter case, the

MRB Reviewer may need to Cancel the MNC or change the Issue Responsibility on the MRB Review form.

cqms metricstream and...2011/11/25 · cqms-metricstream revision 3.0 5 cqms-metricstream...

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