crave_epod
TRANSCRIPT
Crave Electronic Proof of Delivery- cEPODCrave Infotech's Electronic Proof of Delivery system or cEPOD offers an optimum
solution to monitor deliveries in real time on handheld devices.
Not only does it confirm the specifications, date, time and address of delivery
but also records the name of the person receiving the goods along with his / her
electronic signature thereby simplifying the whole process manifold.
Key Features
Integration with SAPcEPOD is completely integrated with SAP Business One Solutions to download Sales Orders, Service Orders, Invoices and
Delivery Details. The integration allows download of the header and item details. It also updates the delivered quantities
in the qualified SAP documents.
The interface attaches a pdf document bearing the document number, time and date of delivery as well as the name and
electronic signature of the recipient of the delivery.
Enables map based dispatch of goods and services
Provides route optimization
Monitors movement of vehicles for real time progress in delivery
Provides validations based on geo-fencing
Provides a code scanning facility
Captures electronic signatures of recipients
Helps to monitor driver behavior and driving style
Ensures timely maintenance schedules for vehicles
Optimizes fuel efficiency
Improves customer service and satisfaction
80 %Reduction inDelivery Paperwork
50 %Reduction in Inbound Call Volume
15 %Increase in Fuel Efficiency
75 %Decrease in Over-HourViolation
List of DeliverablesThis module provides field representatives with all the necessary data related to the customer including the delivery
address, items to be delivered, quantity and cost.
MapcEPOD's mapping module displays the current location of the delivery
representatives along with all the deliveries assigned to them. Each of them can
view details of their deliveries on a map.
By having accurate, real-time information that confirms deliveries and collections with signature and time capture,
your back-office systems can be automatically updated and you can perform same day invoicing.
Any shortages or damages are recorded utilizing scanning and photo capability to electronically update the POD
and generate customer receipts on site.
Real-time ConnectivityBased on the type of hardware and wireless network connectivity, cEPOD can work
effectively in real-time as well as offline.
Truck InventoryThe day-to-day activities of delivery representatives can be managed with extreme
ease with cEPOD. They can either scan the barcode or QR code or manually enter
the item in their inventory while loading the truck or delivering goods to the customer.
This makes real-time inventory management on handheld devices very convenient.
New SalesThe application has an inbuilt module that allows field representatives to carry out
additional sales to customers who are already assigned to them for deliveries.
Inventory Reconciliation This cEPOD module provides delivery representatives with
summary reports that alert them towards any shortfall
related to their deliveries. This helps to avoid unnecessary
trips as well as customer dissatisfaction.
On the other hand, in case goods are found to be in excess,
delivery representatives could choose to sell on the spot to
meet additional customer needs, if they are permitted to
do so.
Barcode Scanning Barcode scanning speeds up the loading and unloading processes,
produces accurate records and reduces the manual paper-based
workload for the warehouse, drivers and customers.
Added SavingsDue to the electronic medium, cEPOD maximizes the return on
investment by eliminating administrative and handling cost and
time spent on manual procedures. It also minimizes errors and
facilitates a quicker response to the same. The item tracking
function, on handheld devices, is automatically updated with
every confirmed delivery and collection thereby providing an
accurate picture of every delivery vehicle.
Real-time IntegrationTo realize even greater benefits from your cEPOD system, Crave provides
seamless integration with other back-office and operational systems to create
an end-to-end supply chain solution.
Using data from customer management, order processing and route planning,
Crave helps to drive greater efficiencies in the delivery process, improving
vehicle and driver utilization, management of delivery assets and customer
satisfaction.
Global Partnership
KenyaSouth AfricaTanzania Zimbabwe
Africa
New Jersey
America
MumbaiNagpurPune
India
Sydney
Australia
BrusselsMalta
Europe
(India) +91 7875 446 721/22
www.craveinfotech.com
(USA) 1-844-CRAVEIT (272-8348)
Contact Us
Global Presence
Improved Customer Service and SatisfactionSince time is not wasted on lengthy manual data entry procedures and unnecessary
paperwork, customer service and satisfaction can be optimized. Easily accessible
electronic records of every delivery, supports proactive issue management and resolution.
It also makes easier to answer queries related to damaged or missing deliveries.
Signature CaptureMobile capture of signature, name, timestamp and location provides undisputable
proof of what has been delivered to whom, where and when.
The resulting reduction in customer claims and delivery queries can drastically
reduce your operational overheads.
Improves Vehicle PerformanceMap-based delivery schedules help in route optimization which in turn optimize fuel
efficiency. The application also provides a clear picture of the maintenance schedules
for each vehicle thereby ensuring that there are no delays caused by predictable
breakdowns. It also helps in quickening the decision making process when it comes
to replacement or maintenance of vehicles.
Promotes Superior Employee BehaviorSince the application records every detail of each delivery schedule, it helps promote a sense of responsibility among delivery
representatives. It not only ensures that they don't divert from the route assigned but also helps in curbing chances of rash
behavior and negligent drive quality.
Unloading ScheduleOnce a route is completed, cEPOD not only provides a schedule of all delivered articles but also provides a schedule for
deliveries that were rejected / returned / failed due to any reason in particular.