creating a learning organization_11may2012
TRANSCRIPT
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Creating a
Learning Organization
May 11, 2012
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Board Strategic Priority IV: DRIVE CHANGE
THROUGH EMPLOYEE ENGAGEMENT
Develop a learning organization strategy andaction plan that:
1. Educatesthe Agency on innovative approaches toproblem solving
2. Expandsour current learning strategy fromfocusing solely on individuals to focusing on teams
and cross-functional processes, and3. Incorporates systems-thinking into the
decision making process.
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Relationship to Employee Engagement
Employee Engagement
Willingness to Learn &Perform at Work
Learning Organization
Building Blocks
Increased Learning &
Organizational Results
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Definition of a
Learning Organization
A learning organization is an
organization skilled at creating,acquiring, and transferring knowledge,
and at modifying its behavior to
reflect new knowledge and insights.
David A. Garvin (July August, 1993.) Bui ldi ng a Learn ing Organization. Harvard Business Review.
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Why Create a Learning Organization?
To sustain high performance,organizat ions mus t bui ld the capaci ty to
learn and keep changing over time.
Scott Keller and Colin Pr ice (June, 2011). Organizational H ealth:
The Ul timate Competi tive Advantage. McKinsey Quarterl y.
71
1999-2009
238
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5 Disciplines of a Learning Organization
1. Personal Mastery
2. Mental Models
3. Building Shared Vision
4. Team Learning
5. Systems Thinking
Peter Senge (1990). The F ifth Discipl ine.
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Systems Thinking
The problem is that organizations often
detect and correct errors (single-loop
learning)instead of unearthing the causes
of these errors and the changes requiredfor future prevention and improved output
(double-loop learning.)
Abraham Carmeli and Zachary Sheaff er (2008). Journal of Applied Behavioral Science.
Are we doing things right?
&Are we doing the right
things?Gkhan Torl ak (2011). Learn ing Organizations. Jour nal of Economic and Social Research 6 (2), 87-116.
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After Action Reviews
The U.S. Armys After Action Review (AAR)
involves a systematic debriefing after every
mission, project, or critical activity. This
process is framed by four simple questions:
1. What did we set out to do?
2. What actually happened?3. Why did it happen?
4. What do we do next time?
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Learning Organization Activities
Systematic problem solving
Experimentation with new approaches
Learning from their own experience and past history
Learning from the experiences and best practices of
others
Transferring knowledge quickly and efficiently
throughout the organization
Building a Learning Organization. Corporate Leadership Council (2002)
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Building Blocks of a Learning Organization
A supportive environment
Concrete learning processes
Leadership that reinforces learning
David A. Garvin , Amy C. Edmondson, and Fr ancesca Gino (M arch, 2008).
I s Yours a Learning Organization? Harvard Business Review.
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Building Blocks Initiatives
Bus Operator Succession to Supervisor(BOSS)
Rail Operator Supervisory Development
(ROSS)
License to Lead
Leadership DARTLeadership Foundations
Multi-Agency Exchange (MAX)
Leadership
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Relationship to Employee Engagement
Employee Engagement
Willingness to Learn &Perform at Work
Learning Organization
Building Blocks
Increased Learning &
Organizational Results
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Resources
Harvard Business Review Article
Is Yours a Learning Organization?
By David A. Garvin, Amy C. Edmondson and FrancescaGino
Websites:
www.Learning.tools.hbr.org
www.Los.hbs.edu
www.Hbr.org
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Contact Information
Teana Bush, PHR
214-749-2977
mailto:[email protected]:[email protected]