creating an award-winning entry - it service & support awards 2014
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©SDI 2013 www.servicedeskinstitute.com
All you need to know to enter
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Your Host
Tessa Troubridge
Managing Director - SDI
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Joining Tessa today
Adrian Chiffi
CGI
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Today’s Goals
• What are the categories?• How do the awards work?• What are the judging criteria?• What do judges look for?• Top tips
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What do we reward?• IT Service & Support Awards 2014
• Best Service Desk• Best Small Desk• Best Large Desk
• Best Managed Desk• Best Vendor
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What are the prizes?• £1000 Best Large Desk• £1000 Best Small Desk• £1000 Best Managed Desk • £500 to charity Best Vendor• A trophy
plus all that prestige!
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How do the awards work?
What must I do?
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Judging Criteria
• Leadership• Policy and Strategy• People Management• Resources
• Process• People Satisfaction• Customer Satisfaction• Performance Results• Social Responsibility
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Timings – the 2014 hot dates!Submission Deadline March 15Finalists notified 16 April Site Visits Large/small desks 12-14 MayManaged desk19-21 MayInterview Panel 28 May
the BIG day Tuesday 17 June 2014
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Site Visit?Interview?
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The Conference
17 and 18 June 2014
Hilton Metropole - BirminghamThe 3 team finalists will participate in a live - on stage - finalists ‘’Question Time’ panel
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The Awards Dinner
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Why enter?
Winning an SDI award: • Provides recognition and reward• Generates a positive team
climate• Demonstrates that people are
valued and recognised• Is a reason to be proud• Builds confidence
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• The process of writing the submission is satisfying• Learn about themselves and the business• The submission documents:
• what they do • what they don’t do• What they’ve done
• Produces a reference document• It’s a team building exercise
Why enter?
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What’s the effect of winning?
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• A real buzz on the desk• Morale rockets• A real sense of achievement• Promotes their success
• Tell their customers• Email footer• Poster
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How long does a submission take?
How long is a piece of string?• Winners spend time
• 10 -14 man days not unusual• Sometimes longer• Over a 3-4 month period
• Winners manage the project
But it’s worth it!
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What’s next?
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Visit our website to register your interest for the awards, hear from this year’s winners and get all the other information you need:
http://www.servicedeskinstitute.com/events/it-service-excellence-awards/
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How do they celebrate?• Team activities
• Day at the races• Dinner• Party – invite people from the business• Go-carting• WII
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Top Tips• Start at the beginning -
review the SDI standards
• Involve the team and the business
• Create a plan • Allocate roles and
responsibilities• Give targets
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Top Tips• Use evidence and document
innovation
• Document service differentiation
• Provide charts and pictures
• Demonstrate the personality of the desk
• Leave contingency time
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Questions