Creating Change, Enhancing Lives Society for Family Health, Nigeria NEW FRANCHISE NAME What Standards? 1)Standards related to clinical quality 2)Standards related to the customer experience 3)Standards related to equity 4)Standards related to productivity Creating Change, Enhancing Lives Society for Family Health, Nigeria Franchise Operating System 1. Site Selection 2. Site Development 3. Site Management 123 Facility upgrades Equipment and Supplies Service delivery procedures Training Setting up for success Maintaining success Attracting good candidates Selection Criteria Selection Process Franchisee Management 1 Support 2 Monitoring & Evaluation 3 Findings- Based Decisions & Actions Standards Skills Development Job aids Equipment/Supplies Client referrals Outputs Outcomes Compliance with standards Rewards Support Penalties Termination Creating Change, Enhancing Lives Society for Family Health, Nigeria Implementation Areas Disease Areas of Focus Family Planning Maternal Care HIV Malaria Diarrheal Disease Acute RI TB Nutrition Cervical Cancer Outlets Hospitals Pharmacies PPMVs Creating Change, Enhancing Lives Society for Family Health, Nigeria THANK YOU FOR LISTENING Creating Change, Enhancing Lives Society for Family Health, Nigeria