creative mornings - milky way irm 2016-04-22 english a
TRANSCRIPT
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What have we learnt&
What do we think of the future
Creative MorningThe Milky Way Way of Work
2016-04-22
2012…… the architecture efforts are not bringing the value we expected…
We need to do things differently!
Experiment
We don’t really know what do do…
….but we know what not to do.
1 A new base … business capabilities and capability maps…
…with a value flow and a pace
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Milky Way & Business Capabilities
Strategic Planning
Education Planning & Contracting
Education Program Creation
& Pricing
Commercial & Yield Management
Sales & Distribution
Education Delivery
Follow Up & Finances
A Business Capability Map with all capabilities placed in the overallBusiness Value Flow.
2 Use it at once … overviews, analysis, projects, dependencies…
… in a constant dialogue with other parties
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A Milky Way Heatmap with projects (Closed/Ongoing/Planned)
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Storprojektet
Storprojektet
E-dok
HR+proj
Kalkylprojektet
Nya Kund-systemet
Webbinfoprojektet
LagerprojektetCRM 2.0
Kanalproj
SFFSRT
APIS
Kurslev2.0
Nytt ek systemNytt ek
system
Lager ekproj
The Milky way & Development teams
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ProductPlanning
SOURCING
PRODUCTIFY
CONTENT
INVENTORYXX
INVENTORY
FIND/BOOK
LOAD INVENTORY
LOCAL BOOK X
How a project impacts the business and dependencies within the projects
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ProductPlanning
SOURCING
PRODUCTIFY
CONTENT
INVENTORYXX
INVEN-TORY
FIND/BOOK
LOAD INVENTORY
LOCAL BOOK
Project Specific Milky Way:- Solution review
meeting- Coordination- Architecuter by
walking around
Analysis of a project’s different areas
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The goals of a project
Faster contract & team set up
Improved internal processes More efficient ticket handling- Resource Usage- Staff Satisfaction- Manage Assignments efficiently
Better Customer Satisfaction - Higher Customer Portal Satisfaction- Higher usage of the digital channel
Improve the Customer Invoice Process- # of Customer Invoice Questions- Time/Sent Customer Invoice- …
More efficient supplier invoice handeling- # of ??
??
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Share with others
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A wall as a communication channel
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? What works? … manage complexity, learning & being relevant
• Hittar värdeflödet o takten – ger en verksamhet en geografi
Find the business capabilities and put the parts within them – find and understand a new complexity
Create a dialogue with decision forums and the change initiatives leads to more shared learning and more knowledge
https://www.youtube.com/watch?v=CR8AS0P76d8
• Hittar värdeflödet o takten – ger en verksamhet en geografi
Choose relevance before structure
3 What about the customers? … customer journeys, touch points, products & services
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Milky Way & Business Capabilities
Strategic Planning
Education Planning & Contracting
Education Program Creation
& Pricing
Commercial & Yield Management
Sales & Distribution
Education Delivery
Follow Up & Finances
Inspiration, search & book classPrepare
In class
Use and develop
my skills further
The Customer Journey & the Business Capabilities
Inspiration, search & book class
Prepare
Use & develope my skills further
In class
-Get inspired-Make Broard search -Find offers-Find Product-Make a booking-Make Payment
- Go to the school- Find Class Info, - Research things to read- Find Exercises- Buy Books- Recheck class details
- Search for things to read- Book things to hand in- Study- Complain/Praise- Share on Social Media
- Evaluate education- Follow up claims- Share experience- Student/Teacher Community – User Community? - Add on classes online
A Business Capability Map with all capabilities placed in the overallBusiness Value Flow.
3,5A Supplier Journey… …touch points, products & services
… understand the network around you
Deve
lope
& o
ffer
Prepare Evaluate &
FinancesTeach
Sell
4 Products… … business capabilities, value flows, product portfolios & services –how are the connected?
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Product Lifecycle
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Linköpings Universitet
18526
18525
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How well can we manage to deliver new product?
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Status for the new class”Östkinesiska vegetariska köket”
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Make the business capabilities & the value flow visible
…to better understand and support the dependencies between the capabilities and the products.
Product X
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Strategic Product Owner- Know Product
impact- Talk to Strategic
Business Owner- Talk to Business
Capability Resp
Find new roles and the connections to them
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Strategy preconditions • New analytic capability.
• Create Dialouge Patterns
• Create indepth
• Offer insights to suppliers
Strategic Product Owner and RoadMap
Strategic Product Owner
Understand where they are going with their ”own” area
5 Decide & Do … change by making decisions, do & see what happened
…the fight between what we have and what we need to develop
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Perspectives to develop & change
Product Portfolio Mix Business Eco System Mix
Internal Capabilies Customer Journeys Supplier Journeys
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Manage the ”Enterprise Inertia” - Chris Potts, ITARC 2016
https://www.youtube.com/watch?v=OH1bZ0F3zVU
How is it done… … create the map, use the map, add the customer view & after a while add the product view in a constant dialogue
Learning Organizations
Product & Service
Development
Customer Journeys &
Touch Points
Architects that delivers
True Business Values
Agile Organizations
What is already done…
… Milky Ways in over 15 organisations
… we have found a concept that allows us to rapidly create the 1st version of the maps and then continue to learn, do and decide on the next step…
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Want to know more?
• Annika Klyver, [email protected] , 072 212 11 49
• A film about the TUI Nordic case (swedish) https://www.youtube.com/watch?v=8rkErKKuaJ8&feature=youtu.be
• Presentations on Slideshare http://www.slideshare.net/AnnikaKlyver/presentations
• Master Class ”Visualisera verksamhetens förmågor” http://www.dfkompetens.se/utbildning/visualisera-verksamhetens-formagor/