credability community report

2010 Community Report

Alfredo Mercado Budget and Credit Counselor

Our Services 3 Financial Literacy Education 4

Debt Management Plans 6

Housing Counseling 8

Budget and Credit Counseling 10

Bankruptcy Counseling and Education 11

Stewardship and Financial Impact 14

2010 Donors 16

Capacity-Building Campaign 18

Board of Directors 21

www.CredAbility.org

Welcome to CredAbility!

A new phase of our journey began in 2010, as Consumer Credit Counseling Service of Greater

Atlanta became CredAbility. In a year when the recession took a heavy toll on the individuals and

families we serve, I am proud that we had the courage to reimagine ourselves as CredAbility— a

national source for innovative, holistic and compassionate programs for hundreds of thousands

of people facing financial challenges.

This was a year of great uncertainty. Unemployment continued to take a heavy toll on families,

with 70% of our foreclosure prevention clients citing unemployment or underemployment as the

source of their housing crisis. Across the country, consumer distress continued to be acute, as net

worth sank despite a higher savings rate and more judicious use of credit by many households.

Going forward, CredAbility is determined to play a key role in helping families rebuild their financial

lives. Our agency continues to grow stronger, building on more than 45 years of service to the

community. More than ever, we have the ability to make a difference.

Suzanne BoasPresident

2 2010 Community Report

Since 1964, we have worked diligently to expand

the ways and places that people can access our

services, innovating and responding with edu-

cation and counseling programs that meet the

changing needs and preferences of our clients.

Over the years, as technology removed barriers of

time and place, we responded, offering services

by telephone and Internet. We began serving

clients from coast to coast, and beyond. We

expanded our services so that people in need

could reach us 24 hours a day. And we became

a fully bilingual agency, providing all of our

counseling and education services in English

and Spanish.

Yet, in spite of these advancements, the great-

est barrier remained—the barrier of confusion.

Individuals seeking our proven services found

it increasingly difficult to identify us, with

confidence, amid a plethora of similarly named

organizations.

In late May of 2010, we adopted a new national

identity for our agency—CredAbility. This dis-

tinctive new name makes it easier for people

to find us and the unique quality of service

that we provide. The name CredAbility speaks

directly to our mission, giving people the ability

to overcome financial challenges and providing

them with the education—and the inspiration—

to achieve lasting financial wellness.

In conjunction with changing our name, we

launched a bilingual website—CredAbility.org—

that personalizes our online experience, reflecting

the same emphasis on quality and compassion

that characterizes the services we deliver in

person and by telephone. The new website is

easy to navigate and use, featuring online edu-

cation and counseling, a secure client account

area, abundant tools and resources, and live

chat support.

Today, for individuals and families in financial

distress, and for those seeking education to

improve their financial well-being, there is help

and there is hope, with CredAbility.

Our Mission—We guide individuals and families from all walks of life in resolving their financial challenges, and inspire and equip people

to achieve lasting financial wellness.

The Ability to Reach More People In Need

3

The reasons people experience financial distress are varied, but their

motivations for seeking help are clear: they are looking for someone who

will listen without judging, who will offer confidential, practical and proven

guidance to address the immediate situation, and who will provide education

and resources to prepare them for lasting financial wellness. And that’s why,

each year, well over a million people reach out to CredAbility for compas-

sionate care, sensible solutions, and hope for a better future.

Every client is unique. But when viewed as a group, this is the composite

profile they present:

Our Services

Gross income $45,951Unsecured debt $28,064Number of creditors 5.5Credit Score 556Age 48Female 55%Married 54%Homeowner 71%Number in household 3Caucasian 56%Hispanic 19% African-American 18%

www.CredAbility.org | 800.251.2227 5

Financial Literacy Education—Education forms the foundation of all our service offerings, whether

taken through online or classroom instruction, or delivered as part of a comprehensive counseling session.

In 2010, through community outreach, empowerment workshops, sponsored programs and online class-

room delivery, we provided financial education to nearly 82,000 individuals.

For many who served our country in the military,

readjusting to civilian life is tough. Sadly, some fall

victim to problems, including substance abuse and

homelessness. Last May, our agency began a program

for homeless veterans in Jackson, Mississippi, who

were temporarily residing in the Isaiah House, a

transitional facility that is part of the G.V. (Sonny)

Montgomery Department of Veterans Affairs Medical

Center. Participants were struggling with chronic

homelessness, many having lived one year or longer

without shelter.

CredAbility educators conducted the “Transitioning

to Financial Stability” program for more than 160

veterans. The curriculum focuses on setting financial

goals, creating and adhering to a monthly budget,

understanding credit reports and checking accounts, as

well as building a support system to help participants

achieve financial stability, with the long-term goal of

attaining permanent housing.

“This program was very beneficial,” says Derrick Moore,

a V.A.-licensed clinical social worker who also provided

individualized counseling to the veterans. “Prior to

living at the shelter, many clients did not utilize budgets

or other financial tools. The curriculum allowed clients

to re-learn personal finance behaviors, which is an

important step toward achieving and maintaining

permanent housing.”

With program funding provided by the U.S. Department

of Housing and Urban Development, CredAbility will

continue to work with veterans from the Isaiah House,

as well as other people in need of these critical services.

The Ability to Conquer Homelessness

CredAbility delivers community-based financial education programs to homeless veterans, women’s shelters and transitional housing facilities, supporting people on their journey back to financial stability.


Debt Management Plans (DMP)—When unsecured debt becomes overwhelming, CredAbility works with

clients and their creditors to develop a systematic and affordable repayment plan. For many, this is a

welcome alternative to bankruptcy. Last year, nearly 28,000 people took advantage of this program and,

with our assistance, were able to repay $122 million of their obligations.

Courtney and Michael St. John-Wacker’s children

excelled at swimming. Like many parents, the couple

provided them with their full support, no matter

the cost.

For several years, they traveled to swim meets through-

out the Southeast, charging expenses for hotels, meals

and gasoline. They purchased new computers for the

family and spent generously on presents for their chil-

dren during the Christmas holidays. Their credit card

debt skyrocketed to more than $80,000.

“We simply spent too much money on items we thought

that we would pay off later,” Courtney says. “We tried

to tackle the debt ourselves, but after three years, we

weren’t getting anywhere.”

The couple decided they needed help from experts

and called CredAbility in 2005. After speaking with a

counselor, they decided to enroll in a Debt Management

Plan (DMP).

At their counselor’s recommendation, Michael and

Courtney worked on curbing their expenses, separating

“needs” from “wants.” They also took steps to increase

their income. Courtney, a teacher, earned an advanced

degree in Education and has been promoted three

times in the past few years.

These changes have paid off. In August 2010, after

five and a half years of making monthly payments, the

couple eliminated a total of $83,000 in credit card

debt. “We do have one credit card now, and we are very

careful how we use it. We never want to get in a

financial mess again,” says Courtney.

“After spending money for so many years because we

thought it was the right thing to do, it was hard to

change our behavior. But, if we can pay off more than

$80,000 in debt with a child in college, anyone can

do it.”

The Ability to Swim Out of the Deep End

Courtney and Michael St. John-WackerLawrenceville, Georgia


Housing Counseling—As the national housing crisis dragged on, CredAbility responded with proven

solutions, helping more than 100,000 people take action to avoid foreclosure. CredAbility facilitates

connections between homeowners and lenders, and educates clients about their options. Other housing

services include pre-purchase counseling, post-purchase education, and reverse mortgage counseling.

When Devronda and Len Ambrose of Pomona, New York,

called CredAbility in September 2010, their home

was already scheduled for foreclosure. After missing

12 months of mortgage payments, their application for

a loan modification was denied.

They worked with CredAbility Housing Counselor Kim

Cox-Owens, who believed that Len and Devronda were

good candidates for a loan modification. She also felt

she could expedite the application process by using a

new document collection system called the HOPE Loan

Port. The new system allows CredAbility to submit

documents directly to key personnel at many of the

country’s leading mortgage companies. In this case,

Kim submitted the documents and requested a trial

loan modification.

The Ambroses were skeptical that CredAbility could

help, but they remained hopeful. “We didn’t under-

stand what CredAbility could possibly do for us,” said

Devronda. “We had been working with our lender for

months and had just been denied.”

But Kim realized that the mortgage company may not

have known that Devronda started a new job in June.

“When Mrs. Ambrose got her new job, there was a

much better chance of qualifying for a loan modifica-

tion, and we knew we could get their request reviewed

quickly by using HOPE Loan Port,” she said.

Kim was right. The Ambroses received a trial loan

modification in December 2010 and began making their

monthly mortgage payments under the trial plan. They

were on their way to saving their home and, for a

change, were able to sleep at night.

The Ability to Sleep at Night

Devronda and Len AmbrosePomona, New York


The Ability to Start Something Good

“America is a melting pot of cultures,” says Alfredo

Mercado, bilingual budget and credit counselor for

CredAbility. “And we all share the same dream of being

financially stable.”

As an immigrant from Colombia, Alfredo understands

dreams and aspirations. “I arrived 11 years ago with

only hopes and dreams in my pocket,” he said. “I feel

fortunate to have accomplished certain goals in my

life, and I feel a sense of responsibility to teach the

things I’ve learned to others.”

Each day, Alfredo works with families and individuals

experiencing financial hardships due to unemployment,

medical emergencies, divorce and other setbacks. He

counsels people from all economic backgrounds and

circumstances in English and Spanish.

“I try to help each of my clients reach their potential

and encourage them to work with others to improve

their lives,” he said. “I tell them to never give up.

Conquering a financial hardship is not easy, but suc-

cess is possible.”

Alfredo hopes that his clients will use their counseling

sessions as stepping stones to a better future. “My job

is so rewarding,” he said. “I love it when someone asks

me how much he owes for my advice, and I reply, ‘A

simple thanks will do.’ My hope is that counseling is

the start of something good for my clients, that they

take our information and use it every day. I’d like the

financial solutions we offer to last a lifetime.”

Budget and Credit Counseling—In a year that challenged many of us to do more with less, we provided

free, personalized counseling to more than 47,000 people. Each session included an assessment of the

household’s financial situation, and—as appropriate—guidance in developing and balancing budgets,

managing money, using credit wisely, controlling debt and building a savings plan.

Alfredo Mercado Budget and Credit Counselor


Bankruptcy Counseling and Education—As economic turmoil swept our nation, 287,000 people chose

CredAbility to provide mandatory pre-filing counseling and/or pre-discharge education. Our programs

educate clients so they can make informed choices about how to solve their financial problems, and for

those who file for bankruptcy, provide a clear plan toward a more successful future.

When counselor Akilah Minor talks with people who

are considering filing bankruptcy, they often have hit

bottom. These can be difficult phone calls.

“I talked to one client who was rude and bitter,” Akilah

says. “She was uncooperative, and it was hard to move

through the session. She began to cry and told me she

was upset because she recently had lost her job and

experienced medical hardships, and did not mean to

lash out at me.”

“I understand that this is a very difficult and emotional

situation. I always take time to truly listen. Then, I am

able to provide relevant information to help my clients

move to the next stage of their life.”

Akilah had a background in mortgage processing before

joining CredAbility in 2008. “It is my job to encourage

people and let them know that changing their financial

habits now will benefit them in the long run.”

Most rewarding for Akilah is when clients reach what

she calls the “aha!” moment—“when all the information

comes together and they begin to tell me about other

things they can do to reach their goals,” she says. “I

feel good knowing I am helping people see even the

smallest glimmer of light at the end of a dark tunnel,

encouraging them that dreams and goals can still be

pursued and achieved.”

The Ability to Inspire Hope

Akilah Minor Bankruptcy Counselor

12

The Accent is On Caring

Our transformation into a fully bilingual (English and

Spanish) service provider was given tremendous

momentum in 2009 by a generous multi-year grant

from the Goizueta Foundation, and driven by the talent

and passion of critical program leaders selected for

this initiative.

In 2010, CredAbility achieved a milestone—more than

100 bilingual employees on staff. Dedicated counselors

and client service representatives allowed us to serve

more than 41,000 individuals and families with counsel-

ing and education in Spanish. Reflecting the diversity

of the communities we serve, our staff represents 15

different Spanish-speaking countries of origin.

“Quisiera expresarles mi más sincero agradec-

imiento a los asesores con los que trabajé en

las últimas tres semanas. Todos ellos para

tomaron tiempo para escucharme y ayudarme

con mis necesidades financieras, y trabajaron

conmigo para desarrollar un plan para pagar

mis deudas lo más pronto posible. Su profe-

sionalismo y apoyo moral me ayudaron,

en quizás, uno de los momentos más difíciles

de mi vida. El trabajo que ustedes hacen es

realmente loable. Gracias.”

–Cesar D. Cliente de asesoría en crédito y presupuesto

“I would like to express my sincere gratitude

to the counselors I spoke with during the

past three weeks. They all took the time to

listen and provided help with my financial

needs, while working with me to develop a

plan to repay my debts as quickly as possible.

Their professionalism and moral support

helped me in perhaps the most difficult

time of my life. The work you do is

truly commendable.

Thank you.”


CredAbility has a long-standing commitment to research.

We believe we are able to design more effective pro-

grams when we understand the financial challenges

facing our clients and the public at large.

In 2010, we introduced the CredAbility Consumer

Distress Index, a quarterly measure of the financial

condition of the average American consumer. The Index

measures five factors that contribute to a secure, stable

financial life: employment, housing, credit, household

budget and net worth.

Drawing on data from government and private sources,

the Index uses a proprietary methodology, supplemented

by data and insights from CredAbility’s own research

and analysis. The Index gives us a long-term view of

the trends affecting consumers across the country,

allowing us to provide better services in good times

and bad. To see the latest version of the CredAbility

Consumer Distress Index, please visit our website.

Looking at the Big Picture

AK

HI

WAWEST

MIDWEST

NORTHEAST

SOUTH

OR

ID

MTND

SD

PA

NY

NJ

VT

CT RI

MA

DEMD

NH

ME

NE

OK

TX LA

AR

MSAL

GA

FL

SC

NC

VA

KY

WV

TN

KS MO

IA

MN

WI

IL INOH

MI

WY

UT

AZ

CO

NM

CA

NV

$50M

$40M

$30M

$20M

$10M

24%

20%

12%

10%

4%

10%

20%

24%

87.9%87.9%

9.7%9.7%2.4%

20%

12%

10%

4%

10%

20%

14

Every day our counselors encourage clients to

live within their means. As an agency, we have

a responsibility to follow our own sound advice.

To that end, we successfully controlled our costs

in 2010, ending the year with a modest revenue

surplus, no debt, and sufficient operating

reserves in place.

As a 501(c)3 nonprofit agency, we are respon-

sible for using our contributed and earned

revenues efficiently. In 2010, 87.9% of expenses

were dedicated to our programs, with 9.7%

supporting general management and admin-

istration and 2.4% utilized for fundraising

expenses. One standard measure of effective

nonprofits, fundraising efficiency, calculates

the expenditure required to raise $1 in charitable

contributions. In 2010, CredAbility’s fundraising

was very efficient, with only eight cents in costs

for every dollar raised.

Service Contracts and Fee-for-Service Programs-Partnerships that reimburse the agency on a per-session basis for counseling sessions, primarily for housing services ($11.4M)

Government Grants—support from state and local governments, plus federal funding from the U.S. Dept. of Housing and Urban Develop-ment and the National Foreclosure Mitigation Counseling program ($9.6M)

Foundations, Corporations, United Way and Individual Giving—Philanthropic support from national and local community sources, individuals and special events ($4.7M)

In-Kind Support and Other Income— Donated services and advertising contributed to support our mission, as well as interest earned on invested funds ($2.3M)

Debt Management Plan (DMP) Creditor Contributions—Funds received from creditors to offset expenses associated with management of trust account services ($4.8M)

Debt Management Plan (DMP) Services— Fees paid by clients for set-up and administra-tion of trust accounts and disbursements to creditors ($5.7M)

Bankruptcy Counseling and Education—Fees paid by clients for federally mandated programs for individuals considering bankruptcy. ($9.8M)

Revenue: $48,188,334

Copies of Form 990 and audited financial statement are available upon request

$50M

$40M

$30M

$20M

$10M

24%

20%

12%

10%

4%

10%

20%

24%

87.9%87.9%

9.7%9.7%2.4%

20%

12%

10%

4%

10%

20%


Stewardship and Financial Impact

Fundraising $1.1M

Management$4.6M

Program Services$41.9M

Expenses: $47,684,886


CredAbility relies on the support of donors to continue offering high-quality financial education and

counseling programs to people in need. Whether funding general operating support for our national

services or contributing to programs designed to help financially vulnerable people in local communities,

philanthropic giving is crucial to our mission. The following generously supported our mission in 2010:

The Ability to Change Lives

Benefactor $1 Million or MoreCiti CardsEquifax #

Freddie MacHomeownership Preservation Foundation MP

National Foreclosure Mitigation Counseling Program MP

United States Department of Housing and Urban Development

Legacy $100,000 to $499,999Bank of America MP

CBS Outdoor #

Citi Foundation MP

City of Orlando MP

The Collins Center for Public PolicyGeorgia Department of LaborGoizueta Foundation * Heart of Florida United Way *SunTrust Bank Third Federal Savings & Loan Wells Fargo MP

Investor $50,000 to $99,999Microsoft Corporation #

Pasco County Government *Sarasota County GovernmentUnited Way of Lee, Hendry and Glades CountiesThe Wachovia Wells Fargo Foundation MP

For a complete list of donors, please visit www.CredAbility.org

# In-kind donation * Multi-year donation MP Multiple programs

Director $25,000 to $49,999Bryan Cave LLP # City of AtlantaFulton County Health and Human Services DepartmentGeorgia Power MP

The Homer FundJD French & Associates #

The Nugent Group #

Orange County Housing & Community Development *Palm Beach County HCD Commission on Affordable HousingPNC Foundation *United Way of Palm Beach County

Developer $10,000 to $24,999Atlanta Gas Light/ AGL Resources Foundation MP

The Atlanta Women’s FoundationCity of West Palm Beach MP

The Coca-Cola FoundationCredAbility Cares Staff Campaign Disney Life CareGas SouthHernando County Board of County CommissionersLamar Advertising #

Lee County Department of Human ServicesTennessee Housing Development AgencyTown of Palm Beach United WayUnited Way of Pasco County, Inc.United Way of Tampa BayUnited Way of the Capital AreaUnited Way of VolusiaWLBT #


2010 Donors

Advocate $5,000 to $9,999Affairs to Remember #

BankPlus

Clear Channel Radio #

The Coca-Cola Company Family

Federal Credit Union

Community Foundation of Sarasota

County—George & Alice Pugh Fund

Eliud Braeboy #

Fifth Third Bank

King & Spalding

Orlando Federal Credit Union *Rich Cannon and Annette Milkon

St. Lucie County Lending Consortium

United Way of Lake & Sumter Counties

United Way of Loudon County

Wachovia, A Wells Fargo Company

Advisor $2,500 to $4,999The Atlanta Tribune #

Central Florida Educator’s Credit Union*City of Port St. Lucie

Comerica Bank

Community Based Care of Seminole, Inc

Dior Cosmetics at Saks Fifth Avenue #

Glasser/Schoenbaum Human

Services Center #

Insight Credit Union

McCoy Federal Credit Union *Merrill G. and Emita E.

Hastings Foundation

Mississippi Home Corporation

Mundo Hispanico #

Orange Appeal #

Toshiba Business Solutions #

United Way of the Big Bend

Builder $1,000 to $2,499Akerman Senterfitt

Anonymous

Atlanta Daybook #

Dorothy Bradshaw #

Cbeyond

Clarion Ledger Newspaper #

Michele DeLong * #Delta Airlines

Delta Community Credit Union

Entergy Charitable Foundation

Event Envy #

Linda Farley #

Florida Hospital

Florida Power and Light Company

French’s Mechanical

Hal and Mal’s #

Jesselli Couture #

Johnson Marketing

Communications, Inc.

Kicks 101.5 #

Lamn, Krielow, Dytrych & Co., CPA * #Becky Macaluso #

Money Talks News * #Multi-Tasking Woman #

Natural Body Spa and Shop #

OptumHealth

Orlando Health

Ovations Catering #

PJ Callahan Foundation

Research in Motion #

Sarasota Coastal Credit Union *SouthFloridaDines.com #

State Farm * #

Tax & Accounting Solutions, Inc.

True Oldies 106.7 #

Trustmark National Bank

Tupperware Brands Corporation

TurnerBoone

VanRan Communications Services

Viacom #

WineStyles Cascade #

Creditor ContributionsThese financial institutions supported

our debt management work with

contributions of $30,000 or more:

Alliance Data Systems (WFNNB)

American Express

Bank of America

Capital One Corporation

Cardworks (Cardholder

Management Services)

Compucredit Corporation

Discover Financial Services

GE Money Bank

HSBC

JP Morgan Chase

Kohl’s

State Farm Bank

Target Corporation

US Bank

Wells Fargo & Company

18

In 2010, CredAbility completed its first large-scale fundraising campaign,

raising more than $10 million in three years. The goals of the campaign were

to increase our capacity to provide housing counseling services by hiring more

counselors and building a facility to house them, strengthen our technology

infrastructure, and create a new agency headquarters for support and

service personnel.

Major accomplishments made possible by the campaign include:

• Quadrupling the number of housing counseling sessions from 2007 to 2010

• Expanding services to Spanish-speaking clients

• Helping an estimated 200,000 families and individuals avoid foreclosure from 2008 to 2010

• Using technology to streamline the mortgage workout process for distressed homeowners

• Opening a new counseling center and agency headquarters

• Transforming our technology infrastructure to make business operations more secure, our staff

more productive and our services more accessible for clients

The Ability to Make a Lasting Difference

Our agency’s new headquarters is located in the 270 Peachtree Street building in downtown Atlanta


Capacity-Building Campaign Supporters

More than $1,000,000The Ford FoundationRobert W. Woodruff FoundationNational Foreclosure Mitigation Counseling Funding

$500,000 -$999,000Fannie Mae Office of Charitable and Community GivingBank of America Charitable Foundation

$200,000-$499,000The Goizueta FoundationF.B. Heron FoundationFreddie MacWells Fargo Housing FoundationThe Wachovia Foundation

$100,000-$199,000Anonymous The Coca-Cola CompanyA Friend of Consumer Credit Counseling Service Surdna FoundationDavid, Helen and Marian Woodward FundSunTrust Foundation

$50,000-$99,000Barnes Law GroupCiti FoundationThe Wilbur and Hilda Glenn Family FoundationHome Depot FoundationRegions BankSartain Lanier Family FoundationTull Charitable FoundationUnited Way of Metropolitan Atlanta

$25,000-$49,000Atlanta FoundationAGL Resources Private FoundationGlenn and Sherri AustinSuzanne and Rob Boas

Mary Allen Lindsey Branan FoundationThe Carefree Fund of the Community Foundation for Greater AtlantaFannie Mae FoundationThe J.B. Fuqua FoundationGeorgia Power FoundationJohn H. and Wilhelmina D. Harland Charitable FoundationIda Alice Ryan Charitable Trust

$5,000-$24,000Mark and Bobbi ColeDeloitteErnst & YoungHome Depot Foundation in honor of Scott BohrerDoug and Ann JonesJay LevinJoe and Lee OesterlingPricewaterhouseCoopersMike and Tiffany Siegel

$1,000-$4,999Frank and Joan Alexander

Daru Burdge

William and Jessica Cecere

Randy Davis

Rob and Wendy Eison

Douglas D. Erickson

Sheri Foster

Joe and Martha Griffin

Dorris Shelton Gulley

Cathy and Larry Hilton

Larry Hoskins

Michelle S. Jones

Corey and Lisa Keyes

Kristin Kirkconnell

Loren and Laurie Kranz

Laura Louthan

Carlos and Rosita Mata

Alec and Bobbie McCrackin

Sandra S. and Peter J. Morelli

Michele Pearce

Ralph and Julia Perales

Rick Phillips

John M. Pruitt

Sherry M. Rainey

David and Hedy Rubinger

Tracy Ryan

Dave and Beckie Smith

Tony and Uttarra Spinelli

Belinda Stubblefield

Daniel Thompson


CredAbility is a family of Consumer Credit

Counseling Service (CCCS) agencies, including:

• CCCS of Greater Atlanta

• CCCS of Central Florida and the

Florida Gulf Coast

• CCCS of Jackson (Mississippi)

• CCCS of East Tennessee

• CCCS of Palm Beach County and

the Treasure Coast of Florida

• CCCS of Upstate South Carolina

While CredAbility has grown over the years

from a local grassroots agency to a national

organization, the life-changing work we perform

every day begins in the regional communities

we serve. We are committed to helping our

neighbors in Georgia, Florida, Mississippi,

Tennessee, and South Carolina achieve financial

stability through face-to-face counseling, in-

person education seminars and local community

outreach programs.

Our regional leaders reinforce this commitment

by working with community and business leaders,

along with other service organizations, to

address the unique needs of each community,

providing help and hope to families and indi-

viduals across the Southeast.

Compass of Carolina Joins CredAbility

On November 1, 2010, the Consumer Credit

Counseling Service operations of Compass of

Carolina joined our agency. As a result,

CredAbility now helps clients in Upstate South

Carolina by offering in-person services in

three locations: Greenville, Spartanburg and

Greenwood. These offices allow us to reach

approximately 700,000 city and rural residents,

while expanding our agency’s footprint to five

states across the Southeast.

The Ability to Serve Our Neighbors

“I just got the most fantastic news. My bank approved my mortgage modification, now I can keep my home.”

—Jennifer S., Foreclosure Prevention Counseling Client

“The only certainty in the current economic climate is change. CredAbility has shown an incredible facility to continuously adapt in order to provide the most relevant and effective services for our clients. I believe the strength and depth of our senior leadership team, board of directors and staff will allow the agency to meet our client’s needs with innovative programs for many years to come.”

– Belinda Stubblefield, Board Chair

EXECUTIVE COMMITTEE

chairBelinda StubblefieldParadies—Atlanta

vice-chairJoe Oesterling Cbeyond

secretaryJohn PruittSunTrust Bank

treasurerScott BohrerThe Home Depot

immediate past chairDavid RubingerRubinger Communications Solutions

Glenn T. Austin, Jr.Fannie Mae—retired

Suzanne E. BoasCredAbility

Bobbie McCrackinFederal Reserve Bank of Atlanta

Dave SmithAGL Resources

MEMBERS

Frank S. AlexanderEmory University School of Law

Keith BrowningSparks Grove Inc.

Rob EisonAT&T

Joe Griffin PricewaterhouseCoopers, LLP

Esther HammondDelta Air Lines—retired

Eric Hartz RentBureau, LLC

Cathy HiltonUPS Capital Corporation

Larry HoskinsWells Fargo

Doug Jones Southern Company Generation

Lisa Keyes King & Spalding

Loren Kranz Citicards

Kena LewisOrlando Health

Morris W. Macey Macey and Wilensky

Sandra S. Morelli Capital Guardian Trust Company

Ralph Perales Perales & Fernandez LLP

Maritza Pichon Community Volunteer

Tracy Ryan Bank of America

Tony SpinnelliEquifax

Roger TutterowMercer University

LEGAL COUNSEL

Jay LevinBryan Cave LLP

2010 Board of Directors

CredAbility is a nonprofit credit counseling agency. We are NOT A LOAN COMPANY; we do not lend money. CredAbility is a licensed debt management service provider. CredAbility is approved to issue certificates in compliance with the bankruptcy code. Approval does not endorse or assure the quality of an agency’s services.

Copyright 2011 Consumer Credit Counseling Service of Greater Atlanta d/b/a CredAbility. All rights reserved. ADM-11-0702 Mar. v1

www.CredAbility.org | 800.251.2227

CredAbility maintains memberships and affilations that build strong partnerships, affirm our credentials and support our mission nationwide.

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