crew resourse management

7/29/2019 crew resourse management

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CREW RESOURSE

MANAGEMENT


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OVERVIEW

Inadequate communicationbetween crew members.

Breakdown in teamwork in theaircraft.

Improper planning of flightduties.


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DEFINITION

CRM can be defined as a

management system which makes

optimum use of all availableresources - equipment, procedures

and people - to promote safety and

enhance the efficiency of flight

operations.


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CRM DEFINED

CRM encompasses a wide range ofknowledge, skills and attitudes

including communications,

situational awareness, problem

solving, decision making, and

teamwork; together with all theattendant sub-disciplines which each

of these areas entails.


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COGNITIVE SKILLS

The process of obtainingknowledge through thought,

experience, and the senses.

It means to think deeply on

knowing or apprehending by the

understanding of something.


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COGNITIVE SKILLS R CLASSIFIED SITUANIAL AWARENESS

SA relates to consciousrecognition of all d factorssuch as op ,tech & humanthat effect the safe

operation of an a/c.

Human being take in infothru 5 senses:

Touch

Hearing

Smell

Sigh

Taste

PLANNING & DECISSIONMAKING

The main of CRM is to ensuredat the high quality of decisionmaking are take across the

whole flight operation.

EG.- Before a flight takes off it isnot only the Capt who lookafter the safety standards in the

cockpit bt the CC also who wilhave to chek the safety equip intheir respective zone/area.s


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INTERPERSONAL SKILLSCOMMUNICATION

Crew member should

be able to

Communicate clearly.

Listen & respond

actively

Support each other

Share their idea &

suggestion

Manage conflict easily

TEAM WORK

Teamwork is action

performed by

a team towards a

common goal. Ateam is consist of

more than one

person with differentresponsibilities.


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BEHAVIOURAL MARKERS

This training concentrates mostly on how to deal withan emergency, where a laid down procedure can beput into action.

Few of them take their training where there is noprocedure to call upon.

Even fewer try to assess their personnels competencein managing a crisis.

It also allow for a standard approach to the currentproblem of:

Assessment

Feedback

Further training of individual crew members.


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INFORMATION PROCESSING


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MOTOR PROGRAMMES

If a task is performed often enough, it

may eventually become automatic and

the required skills and actions are storedin long term memory. These are known

as motor programmes and are ingrained

routines that have been establishedthrough practice.


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STRESS MANAGEMENT


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STRESS

The word `stress` is "a state of affair

involving demand on physical or

mental energy". A condition orcircumstance which can disturb the

normal physiological and

psychological functioning of an

individual.


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WORKLOAD MANAGEMENT


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WORKLOAD

Human being have a limited physical & mental

capacity to deal with work. Workload Management is

the process of evenly distributing activities by

planning, prioritizing and assigning tasks to individual

within your team.Workload Management is concerned with:

The proper allocation or delegation of tasks and

duties.

Prioritization of tasks, especially during periods of

high workload.


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ERROR MANAGEMENT

CRM uses what is known about

human error and combines it

with accident analyses andcritical incident reports to

develop methods to reduce theincidence and consequences of

human error to a minimum.


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MITIGATE

ERROR

TRAP ERROR

AVOID ERROR


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AVOID ERRORS REDUCE THE

OPPORTUNITY FOR ERROR.

TRAP ERRORS DETECT ERRORS WHENTHEY OCCUR.

MITIGATE ERRORS ELIMINATE OR

LESSEN THE CONSEQUENCES OF ERROR.

CRM advocates

ERROR MANAGEMENT to :


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AVOID ERRORS

Briefings Complete pre-flight and in-flight crewbriefings.

Checklists Proper completion of all checklists.

Call-outs Critical avionic settings and flight data

call-outs. Checking - Cross-checking with read back by

another crew member.

Procedures - Strict adherence to StandardOperating Procedures (SOPs).

Phraseology - Use of standard phraseology inclear, unambiguous messages

crew resourse management

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