crig 2017 improving digital library services with user research
TRANSCRIPT
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WITH USER RESEARCH
@vfowler
Improving digital library services
DEAKIN UNIVERSITY CRICOS PROVIDER CODE: 00113B
#CRIG2017 - UX & You
Vernon Fowler
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SLIDES
@vfowler
j.mp/crig2017ux
With notes?
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Today
1.Warm up
2.Methods
3.Case studies
4.Take away
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DIGITAL PRODUCTS
@leahbuley
UX → encounters
HTTP://ROSENFELDMEDIA.COM/BOOKS/THE-USER-EXPERIENCE-TEAM-OF-ONE/
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Digital library products / services:
PHOTO BY JASON ROSEWELL ON UNSPLASH
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WHAT USERS WANT AND NEED
Researching
HTTP://ROSENFELDMEDIA.COM/BOOKS/THE-USER-EXPERIENCE-TEAM-OF-ONE/
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HTTP://WWW.INSYNCSURVEYS.COM.AU/NEWS/2007/04/CAUL-RESULTS/
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Search box change
https://youtu.be/59N0Ugqjiso
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A HIERARCHY OF EFFORT
@igniting
Fixing a bro--ken userexperience
Stefan Klocek
HTTPS://WWW.SMASHINGMAGAZINE.COM/2012/09/FIXING-BROKEN-USER-EXPERIENCE/
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Success BRINGING UX INTO LIBRARIES
@CraigMMacDonald
HTTP://DX.DOI.ORG/10.1002/PRA2.2015.145052010055
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Maturity & methods
HTTP://DX.DOI.ORG/10.1080/01930826.2016.1232942
BUILDING UX CAPACITY IN LIBRARIES
Unrecognised ConsideredRecognised Implemented Integrated Institutionalised
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MethodsCARDS
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When to exploreBEFORE
HTTPS://WWW.USERTESTING.COM/BLOG/2016/04/22/CHOOSE-RESEARCH-METHOD/
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Evaluate & validateDURING
HTTPS://WWW.USERTESTING.COM/BLOG/2016/04/22/CHOOSE-RESEARCH-METHOD/
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Time to measureLIVE
HTTPS://WWW.USERTESTING.COM/BLOG/2016/04/22/CHOOSE-RESEARCH-METHOD/
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Business values
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Case studies
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Co-design workshopsEXPLORE AND VALIDATE A BET TER L IBRARY HOMEPAGE
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Co-design benefitsIMMEDIATE
Better ideas, with high originality & user value
HTTP://WWW.DESIGNFOREUROPE.EU/WHAT-CO-DESIGN
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Co-design benefitsIMMEDIATE
Better ideas, with high originality & user value
LONGER-TERM
Better relationships
HTTP://WWW.DESIGNFOREUROPE.EU/WHAT-CO-DESIGN
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Co-design is…FUN
HTTPS://WWW.NNGROUP.COM/ARTICLES/WHICH-UX-RESEARCH-METHODS/
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WorkshopsTRY THIS
HTTP://UXMAG.COM/ARTICLES/CREATIVITY-BASED-RESEARCH-THE-PROCESS-OF-CO-DESIGNING-WITH-USERS
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1. Gather & create
2. Prioritise
3. Present
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Voice of the userEmpathy building
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Collages
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Analysis
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Insights →wireframes
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Beta test
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Co-design activitiesInvisible benefit
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Search HappinessCONTINUOUS IMPROVEMENT
HTTPS://RESEARCH.GOOGLE.COM/PUBS/PUB43221.HTML
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SurveysTRACK ISSUES & DISCOVER OPPORTUNITIES
HTTPS://WWW.NNGROUP.COM/ARTICLES/WHICH-UX-RESEARCH-METHODS/
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First 24 hoursFrequency and sentiment
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FrustrationsLog in issues
Session time out
Interface woes
Book reviews dominate
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Best
“That you can go straight to a document (as PDF) from the first search window. And that you can easily get the citation (harvard, for example)”
“Easy to use, great filters for searching for specific resources. Lots of resources available.”
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Improving library search
‘exclude reviews’ – designed to resolve book reviews cluttering up results
‘session keeper’ – aims to resolve annoying timeouts
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Tools & templates
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1 tool, 1 template
Airtable
1. http://j.mp/airtableme
2. http://j.mp/uxbase2017
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ReferencesAlvarez, H. (2016, April 22). Consider these variables before you choose a UX research method. Retrieved 2 June 2017, from https://www.usertesting.com/blog/2016/04/22/choose-research-method/
Buley, L. (2013). The User Experience Team of One : A Research and Design Survival Guide. Rosenfeld Media.
Chisholm, J. (n.d.). What is co-design? Retrieved from http://www.designforeurope.eu/what-co-design
Hall, E. (2013, September 10). Interviewing Humans. Retrieved from http://alistapart.com/article/interviewing-humans
Klocek, S. (2012, September 27). Fixing A Broken User Experience. Retrieved from https://www.smashingmagazine.com/2012/09/fixing-broken-user-experience/
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ReferencesMacDonald, C. M. (2015). User experience librarians: user advocates, user researchers, usability evaluators, or all of the above? Proceedings of the Association for Information Science and Technology, 52(1), 1–10. https://doi.org/10.1002/pra2.2015.145052010055
MacDonald, C. M. (2017). “It Takes a Village”: On UX Librarianship and Building UX Capacity in Libraries. Journal of Library Administration, 57(2), 194–214. https://doi.org/10.1080/01930826.2016.1232942
Müller, H., & Sedley, A. (2014). HaTS: Large-scale In-product Measurement of User Attitudes & Experiences with Happiness Tracking Surveys. Retrieved from https://research.google.com/pubs/pub43221.html
Naranjo-Bock, C. (2012, April 24). Creativity-based Research: The Process of Co-Designing with Users. Retrieved 18 August 2017, from http://uxmag.com/articles/creativity-based-research-the-process-of-co-designing-with-users
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ReferencesNNgroup. (2017). Small vs. Big User Studies — What’s Best? (Jakob Nielsen). Retrieved from https://youtu.be/ZTsT8r4MWLk
PRESS RELEASE: Insync Surveys launches 2006 library results: CAUL hits an all time high. (2007, April 5). Retrieved 18 August 2017, from http://www.insyncsurveys.com.au/news/2007/04/caul-results/
Rohrer, C. (2014, October 12). When to Use Which User-Experience Research Methods. Retrieved 2 June 2017, from https://www.nngroup.com/articles/which-ux-research-methods/
Sauro, J. (2013, March 12). What UX Methods to Use and When to Use Them. Retrieved from https://measuringu.com/method-when/
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Thank youTRY UX AT YOUR LIBRARY
@vfowler
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LibUX communityON SLACK
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http://libux.co/slack
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https://twitter.com/UXLibs/status/872057752859947009
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https://twitter.com/asharman/status/872042570880253952
https://twitter.com/asharman/status/872042570880253952
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https://twitter.com/asharman/status/872042570880253952
https://twitter.com/UXLibs/status/872057752859947009
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Small sample, iterate rapidly: more value
https://youtu.be/ZTsT8r4MWLk
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User research
BENEFITS
HTTPS://ALISTAPART.COM/ARTICLE/INTERVIEWING-HUMANS
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Biggest challenge as a Lib UX Professional
Knowing what the business goals are, and how we measure success.
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https://boagworld.com/digital-strategy/10-mistakes-in-project-management/