crm brochures
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7/18/2019 Crm Brochures
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AdvOSS.com | [email protected] | Phone: +1 (604) 800 0269
Suite 130, 10691 Shellbridge Way Richmond, BC V6X 2W8 Canada
CUSTOMERRELATIONSHIPM ANAGEMENT (CRM)
Modules:
The AdvOSS CRM is composed following modules:
Service Offering Management
with the entities that can actu
assigned to the customers and
can be charged.
Product Catalog Management :
the definition of Product Catalogs
CSP business requirements.
Customer Management : Po
customer creation and active sub
management features.
Service Management : The
Management module enables
mechanism to define new
sophisticated services and
offerings of any kind.
Customer Self Care : Allows C
increased level of Customer self
while reducing the operating cost
Customer Service Representativ
Portal : CSR Portal empowe
CSR and operations person
perform the customer care r
functions, and manage
operations in a highly conv
and efficient manner.
Inventory Management: Flex
management of CSP's Physica
Inventory such as CPEs and Lo
Inventory like DIDs etc.
Integration Points:
AdvOSS CRM offers points of integration with
the following systems :
Billing Systems: AdvOSS CRM can integrate
with Billing Systems that are responsible for
billing and revenue management. AdvOSS
offers its own fully featured Converged
Billing System as well with which AdvOSS
CRM comes pre-integrated.
Provisioning Systems: AdvOSS CRM can
integrate with Provisioning Systems that are
responsible for provisioning various entities
like network elements , access servers etc.
AdvOSS offers its own fully featured
Provisioning System as well with which
AdvOSS CRM comes pre-integrated.
Voucher Management System ( VOMS ):
AdvOSS CRM can integrate with Voucher
Management Systems that are responsible
for managing the voucher lifecycle. AdvOSS
offers its own fully featured Voucher
Management System as well with which
AdvOSS CRM comes pre-integrated.
verview:
vOSS CRM Handles all aspects of
rvices, Product Catalogue,
bscribers, their Subscriptions and
entities. Provides web based
rtals for Administrators, Customer
rvice Representatives, Channel
rtners, Suppliers and Customers
f-Serve
vOSS CRM architecture is based on
en APIs and hence can be easilyegrated with other B/OSS
oducts to build larger solutions.
vOSS has a range of B/OSS roducts
its portfolio with whichSS CRM
mes pre-integraas part of AdvOSS
utions.
bout AdvOSS
vOSS is an emerging Canadian vendor of technologically advanced solutions that enable any Service Provider to realize a
eds in aspects of service delivery, management and charging in a fully integrated way. Tens of Tier-1 and Tier-2 Service Pr
rldwide depend on AdvOSS for their critical business needs.
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AdvOSS.com | [email protected] | Phone: +1 (604) 800 0269
Suite 130, 10691 Shellbridge Way Richmond, BC V6X 2W8 Canada
Business Use Cases
Service Management
o
Define new services
o
Define service profiles
o
Define CDR formats
Plans Management
o
Account types (pre-paid or post-paid or combination)
o
Taxation rates
o
Available Billing Cycles
o
Charge Head definitions
Offering Management
o
Manage Service Offerings
Service Profiles
o
Manage Counter Offerings
Total Units and Sub-Units
Sub-Units initialization frequency
Matching Criteria
Based on Destination or Request-URI
Based on Time of Day
Manage Product Catalog
o
Manage Subscription Charges
Bundled Service Offerings
Bundled Counter Offerings
o
Add-On Service Bundles
o
Add-On feature bundles
o
Add-On Counter Offerings
Customer Management
o
Define new paying party accounts Type Management (B2B, B2C, Enterprise)
o
Define new using party accounts within paying party accounts
Type Management (Main Account, Subsidiary Account)
o
Identity Management
username / passwords
Mac Addresses
IP Addresses
PublicIDs
PrivateIDs
ANI/Calling numbers
PIN Numbers
o
Device Management
o
Billing Cycle Management
o
Contact Management
Create multiple contacts on-file
o
Payment method management
Keep multiple payment methods on file
o
Personalization
Preference Management
Payment preferences
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AdvOSS.com | [email protected] | Phone: +1 (604) 800 0269
Suite 130, 10691 Shellbridge Way Richmond, BC V6X 2W8 Canada
Contact preferences
Language preferences
Invoice preferences
GUI Look and feel preferences
Service preferences
Service features like ring-tones
Contact method preferences
Parental control or other preferences
o
Assign Inventory (Logical / Physical / Network)
Subscription Management
o
Assign products to Subscribers Plan Subscriptions
Bundle Subscriptions
Add-On Subscriptions
Value Added Services Subscriptions
Feature Subscriptions
Counter Offering subscriptions
o
Change Subscriptions
Inventory Management
o
Logical Inventory
DID Numberso
Physical Inventory
CPEs
o
Network Inventory
IP Addresses
BRAS Ports
Portals
o
Subscriber Self-Serve
o
Agent Self-Serve
o
Franchisee / Partner Self-Serve
o
Vendor / Supplier Self-Serve
o
Customer Service Representative
o
Administrator
o
Interfaces
Web based
SMS based
IVR based
Captive Portals
o
Web based captive portals
o
IVR based captive portals
Alerts and Notificationso
Multiple Transport Methods
Email Alerts
SMS Alerts
IVR Alerts