croatiaegovernment services in serbia

8/6/2019 CroatiaeGovernment Services in Serbia

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eGovernment Services in

Serbia

Zoran Babovic

Darko JovicVeljko Milutinovic


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Agenda

History of eGovernment in Serbia

eGovernment strategy

Legislative framework

Key organization

eGovernment infrastructure

Services addressed by the We-Go project

Basic eGovernment services for citizens and

companies (EU recommendation)


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History of eGovernment in Serbia

October 1989. Guidelines for developmentand acceptance projects related to information systemsin government institutions

July 1990. Act of securing and protecting information systemsin government institutions

June 1992. Conception of further developmentof information systems in government institutions Basis document for the next law

March 1996. Law on information systems

November 1997. Strategy for further developmentof informatics in Yugoslavia Federal Level

October2001. Program for developmentof information systems in 2001.


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eGovernment strategy

In October2002. Serbia signed agreementAgenda e-SEE for development ofinformation society as a base document

Strategy for public administration reform

Reform organization and functionality of EU countriesare basis and final goal of this strategy

Strategy for information society development

This strategy contains directionsfor eGovernemnt development

Contains also action plan (one year plan)of strategic priorities

Strategy of eGovernment development


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Action Plan for eGovernment

Strategic Priorities Planning and development of eGovernment

Establish institutional framework for eGovernment

Build detailed plan of eGovernment development

Develop standards for eGovernment

Creating environment for eGovernemnt development Build ICT infrastructure Build PKI (Public Key Infrastructure)

Improve human resource capabilities

Promote eGovernment in media

Development of eGovernment services Establish pilot project of eGovernment integrated services

Reorganization and standardization of administration procedures Development of access to public information

Development of services G2C, G2B, G2G


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Legislative Framework of

eGovernment Law on Digital Signature (December2004)

Awaiting formation of relevant sub-acts.

Public Access to Information (2004)

Law on registration of business entities (2004)

Amended Criminal Code /

Convention on Cyber Crime

(signed but not ratified yet)


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Legislative Framework of

eGovernment A

waiting

adoption Law on Telecommunication

(Signed and ratified in 2003, in accordance with 1998 EU

regulation, however not with the new EU law)

Law on data protection (Signed and ratified in 1998, however not EU compliant

and should be adopted)

Law on electronic commerce

Law on electronic public procurements

Law on eGovernment services


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Key organization for development of

eGovernment services

According to Strategy of information societydevelopment, key organizations are: Ministry of Science and Environment Protection in the past.

In the government formed in May 2007.

Ministry of Telecommunication and Information

Society take responsibility National Agency forInformatics and Internet

Independent institution supervised by Ministry of Science in thepast, now by Ministry of Telecommunication and IS

National Investment Plan New ministry in the new government.

Contains IT council for approving eGovernment projects

Currently, four big projects related to eGovernment are approved


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eGovernment Infrastructure

Central Portal

Central portal of eGovernment Serviceswww.eUprava.gov.yu

Central access point

for all eGovernment services Contains links to

all 20 relevant eGovernment servicesfor citizens, companies,

and local governments Portal is available on Serbian

and English language


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Computer Network

Currently exists just partial computer network

In the NIP (National Investment Plan)

there is approved project (20 mil. budget)

for building the computer networks ofall central and local government institutions


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eProcurement

In the reports of eGovernment state in EU countries,public electronic procurements aretreated independently than other services,with separate portal

Law on electronic public procurement is awaiting

NIP approved project for e-Procurements

Ministry of Finance andNational Agency forInformatics and Internet

are leaders of the project Participants are also Ministry of Science and

National agency for public procurements

3 phases of this project were part of EU FP6 project


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eIdentification

Law on personal cards accepted in 2006.

Ministry ofInterior started projectsof Electronic Personal Cards in 2001.

Current status : Project is in the final phase, andAgency for Money Printing will produceblank personal cards and ePassport documents

Several issues postpone applicability of eCards:

Missing National PKI and Certificate Body

Lack of appropriate Data Protection Law Technical problems with already old equipment

Citizens will be able to choose ordinary or electronicpersonal cards


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eGovernment services addressed by We-Go

eCustoms

New Computerized Transit System (NCTS)

eJustice - Automation of Court Procedures

(ACP) eFinance - eTaxes

European Companies Register (ECR)

European Land Information System (EULIS)

eAdministration

Electronic Filing System(implementation of paperless government)


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eCustoms

www.fcs.yu

Currently, there is online possibilityfor electronic submitting customs documents

But firstly, customer have to submit requestfor electronically submitting documents

Service is rated as service of level 3

Sector plan in NIP for customs evolves project:"Single electronic window"

Modernization of the import and export of goods There is Strategy for border control

They are participating in EU FP6 project


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eJustice

The Development and Implementation of theJISS (Judicial Information Systems of Serbia) is under jurisdictionof the Ministry of Justice according to Law

JISS includes 7 Information Systems with central point at IS of Ministryof Justice

Commercial Court Administrative Strengthening Activity (CCASA)

Program funded by USAID CAS - Court Automation System in three modules:

Case data collection instrument CDCI

Registry replacement RR

Case management system CMS

Sector investment plan 4 mil. for modernization of informationsystem will enable :

Monitoring courts efficiency and workload Access to electronic database of positive regulations and court practices

Efficient way of collecting all statistical data

Interactive contact with the public


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eTaxes

Income Tax Declaration Citizen service

www.poreskauprava.sr.gov.yu

Ranked as Level 2 of service

Information, manuals, anddownload of electronic forms are available online

VAT: declaration, notification Companies service

www.poreskauprava.sr.gov.yu

Also ranked as Level 2 of service

Electronic form is downloadable online Fiscal decentralization currently active project

Funded by National Investment Plan

Collaboration of local government and Tax Department


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Serbian Business Registers Agency

www.apr.sr.gov.yu

Intensive implementation of service during May 2005 March 2006 Swedish Government donation

Example of G2G

Web Service to the Ministry of Finance Communication with the clients through FTP servers,

and specified data format in XML

Payment of service through Central Bank,but not automatically because of legislation lack

Partner of EBR, ready for synchronization,but that is delayed due to changing schema in EBR

Participant of Brite Project Interoperability of European Business Projects


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eAdministration

National Agency forInformatics and Internetare responsible forsupport and recommendations of

eGovernment services in local government Ministry of Public Administration and

Local Government does not have initiative

There are so many different solutions

in local government US Aid Program SLGRP

Serbian Local Government Reform Program


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eAdministration (continued)

Example of Belgrade city:

Online possibility for submitting request

of getting birth, death, and marriage certificates

Indjija town Donation of Baltimore City.48 hours period for completing any citizen request

Big project related to reform of local government is

approved by NIP

Project is not started yet

Many services are planned for citizens, businesses,

and internally for local government functionalities


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Basic eGovernment services

National Agency forInformatics and Internetperformed evaluation of20 basic eGovernment servicesaccording to EU recommendations

Services are described from Level 0-4 Level 0: Does not exist

Level 1: Just information

Level 2: Information and download of forms

Level3:Interactive communication

Level 4: Transaction-Integrated services are applied

Complete results are available on the web-sitewww.rzii.sr.gov.yu (on serbian language)


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Basic 12 eGovernment services for

citizens

6.25 % services are not implemented

62,50 % services are realized on Level 1



After involving citizen identification cards, and

improvement in registers ,

it is expected that global grade will bemuch better in short time


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Basic 8 eGovernment services for

companies

25 % services are not implemented




Improvements planned for end of2006.

in Business Registers Agency

and in National Bank will enablemuch better results


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Conclusion

Lack of interoperability and standards issues

Lack of necessary legislation stops

application of some level of services,

that are technologically possible

Many isolated initiatives

Need for much efficient

synchronization and collaboration

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