CRYSTAL INDIA DOMESTIC SERVICESCRYSTAL INDIA DOMESTIC SERVICES

•WEL COMEWEL COME

CRYSTAL INDIA DOMESTIC CRYSTAL INDIA DOMESTIC SERVICESSERVICES

Success is my Tradition.Success is my Tradition.

MR.ARUN. H.SMR.ARUN. H.SPRESENTINGPRESENTING

Success is my Tradition.Success is my Tradition.

      

HOUSE KEEPINGHOUSE KEEPING

PRESENTATIONPRESENTATION

Topics Topics ……Escalation MatrixEscalation MatrixGrooming StandardsGrooming StandardsBasic EtiquettesBasic EtiquettesThe salutationsThe salutationsTheft & It’s consequences Theft & It’s consequences Personal Protective Equipment (PPE)Personal Protective Equipment (PPE)Work SafetyWork SafetyTools & EquipmentsTools & EquipmentsMachineriesMachineriesMachineries operating procedureMachineries operating procedureVacuum machine handling procedureVacuum machine handling procedureSchevaran ChemicalsSchevaran ChemicalsDo’s & Don'ts for chemicalDo’s & Don'ts for chemicalDo’s & Don’tsDo’s & Don’ts

ESCALATION MATERIXESCALATION MATERIX

Mr. ARUN.H.S (M.D) Mobile: 9900098163

↑ Mr. Ram Murthy (Manager)

Mobile: 9945514956 ↑

Mr. Rajesh. R (Speciality Manager) Mobile: 9900098165

↑ Mr. Shankar. B (Field Officer)

Mobile: 9900065739 ↑

Mr. Rajeeva H.G (Supervisor & F.O) Mobile: 9900098167

↑ Ms. Nancy. A (Accounts and Purchase)

Mobile: 9036020400

Grooming Standard Of a HK Boy Grooming Standard Of a HK Boy . . .. . .

Black BeltBlack Belt

Trimmed nailsTrimmed nails

Black SocksBlack Socks

Black Polished ShoesBlack Polished Shoes

TrimmedTrimmed MoustacheMoustache

Short Side LockShort Side Lock

Short Hair CutShort Hair Cut

Daily Shave / BathDaily Shave / Bath

Washed & Ironed UniformWashed & Ironed Uniform

Body DeoBody Deo

No Bracelet / BandNo Bracelet / Band

Grooming Standard of a Chamber Maids . . .Grooming Standard of a Chamber Maids . . .

Trimmed NailsTrimmed Nails

No BanglesNo Bangles

Body DeoBody Deo

Clean Black socksClean Black socks

Black Canvas ShoesBlack Canvas Shoes

Very Small Ear RingsVery Small Ear Rings

Very Small BindiVery Small Bindi

Hair combed & tied with NetHair combed & tied with Net

Washed & Ironed UniformWashed & Ironed Uniform

No Fashionable LipstickNo Fashionable Lipstick

Black Belts with Tie Black Belts with Tie

Trimmed nailsTrimmed nails

Black SocksBlack Socks

Black Polished ShoesBlack Polished Shoes

TrimmedTrimmed MoustacheMoustache

Short Side LockShort Side Lock

Short Hair CutShort Hair Cut

Daily Shave / BathDaily Shave / Bath

Washed & Ironed UniformWashed & Ironed Uniform

Body DeoBody Deo

No Bracelet / BandNo Bracelet / Band

Grooming Standard Grooming Standard Supervisor Supervisor

Grooming Standard of a Pantry Grooming Standard of a Pantry boy . . .boy . . .

No Bracelet / BandNo Bracelet / Band

Trimmed NailsTrimmed Nails

Daily BathDaily Bath

Clean Black SocksClean Black Socks

Black Polished ShoesBlack Polished Shoes

Trimmed MoustacheTrimmed Moustache

Short Side LockShort Side Lock

Clean ShaveClean Shave

Washed & Pressed UniformWashed & Pressed Uniform

Short Hair CutShort Hair Cut

Clean hand gloves while servingClean hand gloves while serving

Basic etiquettes . . . Basic etiquettes . . . ( Manners )( Manners )• Always have a Smiling faceAlways have a Smiling face• Wish/ Greet every oneWish/ Greet every one• Always be a Good ListenerAlways be a Good Listener• Speak PolitelySpeak Politely• Hello!Hello!• How are you?How are you?• Sir / Madam , I am fine. Thank You! Sir / Madam , I am fine. Thank You! • How about you Sir/ Madam?How about you Sir/ Madam?• Excuse Me Sir / MadamExcuse Me Sir / Madam• May I assist you / Help youMay I assist you / Help you

• Thank You Sir/ MadamThank You Sir/ Madam• You are Most WelcomeYou are Most Welcome• Please be seated Please be seated • Give way to your Seniors Give way to your Seniors • I am sorryI am sorry• Please Please • Wish you the sameWish you the same• Have a Great DayHave a Great Day• Always Knock the Door / Ask for Always Knock the Door / Ask for

Permission Permission ((May I Come in Sir/ May I Come in Sir/ Madam) before Madam) before

entering the Roomentering the Room

The Salutations . . .The Salutations . . .

• 12:00 AM – 12:00 PM - GOOD 12:00 AM – 12:00 PM - GOOD MORNING MORNING

• 12:00 PM – 04:00 PM - GOOD 12:00 PM – 04:00 PM - GOOD AFTERNOONAFTERNOON

• 04:00 PM – 12:00 PM - GOOD 04:00 PM – 12:00 PM - GOOD EVENINGEVENING

Theft & It’s consequences . . Theft & It’s consequences . . .. If any staff found guilty of stealing any If any staff found guilty of stealing any

property of the company or belongings property of the company or belongings of employee:of employee:

• He / she will lose their He / she will lose their jobjob..• His / Her His / Her ESIESI / / EPFEPF will be on hold.will be on hold.• His / HerHis / Her Hard earnedHard earned salarysalary for the month for the month

will be forfeited.will be forfeited.• He / she will be handed over to He / she will be handed over to policepolice for for

further investigation.further investigation.• His / Her parents / spouse or relatives will be His / Her parents / spouse or relatives will be

called to the called to the police stationpolice station for investigation. for investigation.• Above all, their carrier will be severely Above all, their carrier will be severely

affected and they will lose their name & image affected and they will lose their name & image in the society.in the society.

Personal Protective Equipments . . .(PPE)Personal Protective Equipments . . .(PPE)

HELMET HELMET DUST MASK DUST MASK SAFETY BELT SAFETY BELT While working in the common area While working in the dust areasWhile working in the common area While working in the dust areas While high-rise While high-rise

GOGGLESGOGGLESWhile high-rise /ceiling cleaningWhile high-rise /ceiling cleaning

REFLECTOR JACKETREFLECTOR JACKET Basement / Common areasBasement / Common areas

GUM BOOTGUM BOOT Scrubbing the floorScrubbing the floor

EAR PLUGEAR PLUG RUBBER GLOVES RUBBER GLOVESNoise polluted area (DG Room)Noise polluted area (DG Room) Rest room / Garbage yardRest room / Garbage yard

SURGICAL GLOVESSURGICAL GLOVES General cleaningGeneral cleaning

Work Safety . . .Work Safety . . .Give safety a little time; Safety will give you a life timeGive safety a little time; Safety will give you a life time

Appropriate ClothingAppropriate Clothing:: Uniform for free moment Uniform for free moment (No Jeans/ Loose Clothing)(No Jeans/ Loose Clothing)

ShoesShoes: :

Hand GlovesHand Gloves: To be worn till the end of the task to avoid direct : To be worn till the end of the task to avoid direct contact contact with Chemicalwith Chemical

Head GearHead Gear: While working near construction area/ High Rise : While working near construction area/ High Rise DustingDusting

To avoid To avoid InjuryInjury

No SandalsNo Sandals

Dust MaskDust Mask:: To avoid dust To avoid dust

Ear PlugEar Plug:: While working at Noise Polluted areaWhile working at Noise Polluted area

Goggles:Goggles: While executing High Rise DustingWhile executing High Rise Dusting

•Warning Signage:Warning Signage:

•Wet Floor while Mopping & Scrubbing Wet Floor while Mopping & Scrubbing (because the floor will be slippery)(because the floor will be slippery) Rest of Rest of work work (Cleaning in Progress)(Cleaning in Progress)

Tools and Equipments . . .Tools and Equipments . . .

Dust Mop Glass clothDust Mop Glass cloth Wet Mop stick Wet Mop stick Dust pan Glass Applicator Dust pan Glass Applicator

MugMug Checked Cloth Bucket Nylon Scrubber Squeegee Checked Cloth Bucket Nylon Scrubber Squeegee

Floor Scrubbing Yellow ClothFloor Scrubbing Yellow Cloth W / C Brush W / C Brush Hand Brush Ladder Hand Brush Ladder BrushBrush

Cob web stick Key board brush Naphthalene balls Odonil

Plunger Putti blade Room freshenerGlass scrapper

Scotch Brite Sponge Spray Gun

Signage BoardSignage BoardDisplay whileDisplay while cleaningcleaning

Caddy KitCaddy KitFor Glass cleaningFor Glass cleaning

Caddy KitCaddy KitFor Rest roomFor Rest roomMop Sweeping & Work StationMop Sweeping & Work Station

Pyramid Signage Pyramid Signage BoardBoard

Display while Display while cleaning cleaning

Reception / Reception / CafeteriaCafeteria

Caddy KitCaddy KitFor Cafeteria TableFor Cafeteria TableCleaningCleaning

JANITOR CARTJANITOR CART

SINGLE BUCKET WRINGER TROLLEYSINGLE BUCKET WRINGER TROLLEY

For garbageFor garbage clearance, consumables & clearance, consumables & cleaning tools storagecleaning tools storage

For single solution moppingFor single solution mopping

DOUBLE BUCKET WRINGER TROLLEYDOUBLE BUCKET WRINGER TROLLEY

For better cleaning / save timeFor better cleaning / save time

Wet Mop & Dry Mop Stick . . Wet Mop & Dry Mop Stick . . ..

Wash the Mop Refill & Place it Wash the Mop Refill & Place it Up-Right in the Store, so that the Up-Right in the Store, so that the left over water in left over water in the Mop Refill drips down the Mop Refill drips down (make (make sure the wall should remain sure the wall should remain clean)clean)

The machineries . . . The machineries . . .

Vacuum MachineVacuum MachineTo clean the carpetTo clean the carpet

Flipper MachineFlipper MachineTo clean the parking areaTo clean the parking area

Scrubbing MachineScrubbing MachineTo scrub the floorTo scrub the floor

Auto ScrubberAuto ScrubberTo scrub the floorTo scrub the floor

Jet Pressure MachineJet Pressure MachineTo clean the hard floorsTo clean the hard floors

Steam machineSteam machineTo clean the WC groovesTo clean the WC grooves

Machinery operating Machinery operating proceduresprocedures … …

• Display Warning Signage at the task Display Warning Signage at the task performed areaperformed area

• Keep all the Cleaning tools/ Equipments in the Keep all the Cleaning tools/ Equipments in the corner corner (Should not disturb others movement)(Should not disturb others movement)

• Check equipment, especially plug & cable for Check equipment, especially plug & cable for damagedamage

• If damage or fault found, report to supervisor/ If damage or fault found, report to supervisor/ maintenance, label as faulty & do not use until maintenance, label as faulty & do not use until rectifiedrectified

• Do not plug in & switch on at socket until Do not plug in & switch on at socket until machine is ready for use machine is ready for use ((Do not plug into Do not plug into the UPS socketthe UPS socket))

• Dilute cleaning agent in a bucket of water & Dilute cleaning agent in a bucket of water & transfer it to the machine solution tanktransfer it to the machine solution tank

• Hold cable over the shoulder, keep cable out Hold cable over the shoulder, keep cable out of solutionof solution

• Hold the machine parallel to youHold the machine parallel to you (always stand (always stand facing the wall/ glass not to the facing the wall/ glass not to the side to prevent side to prevent damage)damage)

• To move the Machine towards Right lift the To move the Machine towards Right lift the handle slightly up & to move towards left bring handle slightly up & to move towards left bring it down it down (do not hold the machine handle firmly)(do not hold the machine handle firmly)

• Turn on the Main power Switch & machine power Turn on the Main power Switch & machine power switch for the machine to startswitch for the machine to start

• Cut in edges to avoid corrugated effect. Work Cut in edges to avoid corrugated effect. Work from side to side with overlapping passesfrom side to side with overlapping passes

• Put handle in upright position when not in use. Put handle in upright position when not in use. Unplug if left unsupervisedUnplug if left unsupervised

• Always fold cable from Machine to plug to avoid Always fold cable from Machine to plug to avoid twisting twisting (use a duster to pull & wind the cord, to (use a duster to pull & wind the cord, to avoid injury to your hand)avoid injury to your hand)

• Unplug, remove pad/ pad drive or brush – wash Unplug, remove pad/ pad drive or brush – wash & hang to dry& hang to dry

• If solution tank fitted empty & check valve, If solution tank fitted empty & check valve, check as requiredcheck as required

• Wipe machine & cable clean with damp cloth Wipe machine & cable clean with damp cloth (keep the solution tank open for air circulation)(keep the solution tank open for air circulation)

• Do not store machine with pad/ pad drive or Do not store machine with pad/ pad drive or brush fittedbrush fitted

Vacuum machine handling Vacuum machine handling procedure . .procedure . . • Display Warning Signage Display Warning Signage • Check equipment, especially plug & cable for Check equipment, especially plug & cable for

damagedamage• If damage or fault found, report to supervisor/ If damage or fault found, report to supervisor/

maintenance, label as faulty & do not use until maintenance, label as faulty & do not use until repairedrepaired

• Select accessories according to the task dry/ wet Select accessories according to the task dry/ wet vacuumingvacuuming

• Incase of dry vacuuming, Lift the locking lever, fix Incase of dry vacuuming, Lift the locking lever, fix dust collector bag, dry filter with carpet accessorydust collector bag, dry filter with carpet accessory

• Incase of wet vacuuming, Lift the locking lever, fix Incase of wet vacuuming, Lift the locking lever, fix wet filter & wet nozzle wet filter & wet nozzle (remove dust collector bag, (remove dust collector bag, dry filter & carpet accessory)dry filter & carpet accessory)

• Connect the suction nozzle, tube & hoseConnect the suction nozzle, tube & hose• Always start vacuuming from inside to outsideAlways start vacuuming from inside to outside• Place the unit behind you & hold the extension pipe Place the unit behind you & hold the extension pipe

& turn it to right when moving front & left while & turn it to right when moving front & left while coming reversecoming reverse

• Do not plug in & switch on at socket until machine is Do not plug in & switch on at socket until machine is ready for use ready for use (Do not plug into the UPS socket)(Do not plug into the UPS socket)

• Turn on the power switch/ main switch, start Turn on the power switch/ main switch, start vacuuming vacuuming (while vacuuming the cornet disconnect (while vacuuming the cornet disconnect the front attachment & suck the dust with the help the front attachment & suck the dust with the help of extension pipe)of extension pipe)

• Once the task is completedOnce the task is completed (hold the nozzle up for (hold the nozzle up for the left over dust to go back to the drum)the left over dust to go back to the drum)

• Switch off appliance & unplug Switch off appliance & unplug • Remove the warning signage.Remove the warning signage.• Take the machine to the store & lift the locking lever Take the machine to the store & lift the locking lever

& remove the hood unit/ filter& remove the hood unit/ filter• Carry the filter & empty it Carry the filter & empty it (do not clean the filter in (do not clean the filter in

Fire detector area, safe to empty it in the open area)Fire detector area, safe to empty it in the open area)• Incase of wet vacuumingIncase of wet vacuuming• Check tank has reached maximum level, Switch off Check tank has reached maximum level, Switch off

appliance & unplug appliance & unplug (let the warning signage remain (let the warning signage remain till the area is dry)till the area is dry)

• Carry the tank with tank handle to empty water, lift Carry the tank with tank handle to empty water, lift the locking lever and remove hood unit,the locking lever and remove hood unit,

• Go to the rest room empty the water in the WC & Go to the rest room empty the water in the WC & flush it flush it

• Rinse & clean tank & float/ filterRinse & clean tank & float/ filter• Clean hood unit, tank, main cord & accessories with Clean hood unit, tank, main cord & accessories with

damp clothdamp cloth• Place the machine back in the storePlace the machine back in the store• Remove warning signage if the area is dry & place Remove warning signage if the area is dry & place

the signage at storethe signage at store

.

Schevaran Chemicals . . .Schevaran Chemicals . . .

All KleanAll Klean

10ml – 1Ltr10ml – 1Ltr

Multi PurposeMulti Purpose

Germ FreeGerm Free

5 ml – 1Ltr5 ml – 1Ltr

Rest Room floorRest Room floor

Window ShineWindow Shine

DirectDirect

Glass CleanerGlass Cleaner

Super Lime AwaySuper Lime Away

200ml – 1Ltr200ml – 1Ltr

Toilet bowl CleanerToilet bowl Cleaner

•Where Dilution is recommended, dilution has to be doneWhere Dilution is recommended, dilution has to be done

•Incase it is applied directly it will not be effectiveIncase it is applied directly it will not be effective

• Do not mix 2 different Cleaning agent (chemicals)Do not mix 2 different Cleaning agent (chemicals)

• Do not Dilute the Cleaning agent for next day usage (It will not be effective)Do not Dilute the Cleaning agent for next day usage (It will not be effective)

• All klean is a Multi purpose Chemical. It can be used on any Hard Surface All klean is a Multi purpose Chemical. It can be used on any Hard Surface (Because its pH value is Neutral)(Because its pH value is Neutral)

• Always wear Hand Gloves & Mask while using ChemicalsAlways wear Hand Gloves & Mask while using Chemicals

•Dilution Method - Transfer Cleaning agent to the measuring jar as shown in Dilution Method - Transfer Cleaning agent to the measuring jar as shown in the fig.the fig.

•Add water to Wringer Trolley/ Bucket & then Cleaning agentAdd water to Wringer Trolley/ Bucket & then Cleaning agent

•Incase if you add Cleaning agent first & then water, Chances of CleaningIncase if you add Cleaning agent first & then water, Chances of Cleaning agent Splashing out on Floor/ yourself (Also to avoid the wastage of Chemical)agent Splashing out on Floor/ yourself (Also to avoid the wastage of Chemical)

•Dispose the waste water in the W/C and flush it.Dispose the waste water in the W/C and flush it.

Do’s & Don'ts for chemical

S.NOS.NO DON'T’SDON'T’S DO'SDO'S

11Use wet dusters to clean electrical Use wet dusters to clean electrical equipmentsequipments

Always use dry dusters to clean electrical Always use dry dusters to clean electrical equipments (with proper equipments (with proper PPEPPE))

22All ceiling fixtures to be cleaned by All ceiling fixtures to be cleaned by standing on work stations tablestanding on work stations table

Use ladders for cleaning the ceiling fixtures (with Use ladders for cleaning the ceiling fixtures (with proper proper PPEPPE))

33Use UPS socket for any machinery usageUse UPS socket for any machinery usage Always use raw power (RP) socket for usage of Always use raw power (RP) socket for usage of

machineriesmachineries

44Keep Cleaning dusters in pocketsKeep Cleaning dusters in pockets Cleaning duster should be carried in a caddy Cleaning duster should be carried in a caddy

basket.basket.

55Enter the cabins/conference etc without Enter the cabins/conference etc without the permissionthe permission Always knock the door before entering inside.Always knock the door before entering inside.

66Garbage should be carried through Garbage should be carried through Employee/ Guest stairs & elevators.Employee/ Guest stairs & elevators.

All garbage should be carried through service All garbage should be carried through service stairs/elevators (with proper stairs/elevators (with proper PPEPPE))

77

Dry mops should be used on wet/ uneven Dry mops should be used on wet/ uneven floors.floors.

Dry mops should be used only on dry/ smooth Dry mops should be used only on dry/ smooth surfaces. (with proper surfaces. (with proper PPEPPE))

88Store all material near fire exit doorStore all material near fire exit door Do not store anything in front of fire exit doors & Do not store anything in front of fire exit doors &

keep the exit free for movementkeep the exit free for movement

99Filled garbage bags should be dragged on Filled garbage bags should be dragged on floor/ carpet.floor/ carpet.

Use trolley to clear garbage bags, do not drag Use trolley to clear garbage bags, do not drag garbage bagsgarbage bags

1010

Use scotch brite to scrub stainless steel Use scotch brite to scrub stainless steel fixtures & ceramic fixturesfixtures & ceramic fixtures

Always use nylon scrubber to scrub stainless Always use nylon scrubber to scrub stainless steel fixtures & ceramic fixtures steel fixtures & ceramic fixtures (with proper (with proper PPEPPE))

Don’tsDon’ts Do’sDo’s

1111Keep H/K materials & chemicals on Keep H/K materials & chemicals on

work stations while cleaning .work stations while cleaning .

H/K materials & chemicals should be H/K materials & chemicals should be kept inside the caddy baskets. kept inside the caddy baskets. (with (with

proper proper PPEPPE))

1212 Keep Pantry utensils untidy.Keep Pantry utensils untidy. Pantry utensils should be maintained Pantry utensils should be maintained neatly .neatly .

1313Safety precautions (PPE) should not Safety precautions (PPE) should not

be taken while cleaning.be taken while cleaning.Safety measures (PPE) needs to be taken Safety measures (PPE) needs to be taken

while cleaning.while cleaning.

1414 Block entire area while scrubbing the floor.Block entire area while scrubbing the floor.Scrub floor part by part and displayScrub floor part by part and displaysignage boards (with proper signage boards (with proper PPEPPE))

1515Be rude / argue with your co worker / Be rude / argue with your co worker /

colleague.colleague.

Always be polite work with your co Always be polite work with your co worker / colleague & worker / colleague &

in Teamin Team

1616Start cleaning from the middle areas Start cleaning from the middle areas

or from the ground level. or from the ground level. Always start cleaning from top level to Always start cleaning from top level to

bottom levelbottom level

1717Use rest room wet mop stick for other Use rest room wet mop stick for other

areas.areas. Have colour codings for wet mop sticks.Have colour codings for wet mop sticks.

1818Keep house keeping materials / Keep house keeping materials /

equipments in public places.equipments in public places.Always place house keeping materials / Always place house keeping materials /

equipments in hk store after use.equipments in hk store after use.

NAMASTENAMASTEBy By

ARUN. H.SARUN. H.S