cs portals
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TRANSCRIPT
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How do the
biggest businessesscale customer service?
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Click Help
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Notice a Pattern?
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FAQ
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FAQDrives users to
Self-serve content that
they most likely
need
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Self Serve Content
Contact Info
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Click Help on
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Marketing
Push Account Managers
Push Support Specialists
More Contact Info
Contact Info
Self Serve Content
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No Call Center 30 Person Call Center
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But we….
“make a fancier product!”“have users that drive revenue!”“need to close sales!”
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OK, That’s Fair
We want to tell prospective customers that we’re here to help
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But…
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Click on
Self-Serve Content
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Helpful
UnstructuredUnprioritized
Not Very Helpful
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Helpful
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Helpful
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Helpful
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Is there a happy medium?