Notice:This bulletin replaces bulletin 2007008546.2. This update hasbeen issued to communicate some new information regardingthe issue.

BULLETIN ID: 2007008546, Rev 3PUBLISHED: 2007-12-26

STATUS: RetiredREGION: APAC

CALAEMEAGCNA

PRIORITY: MajorTYPE: Alert

Reissue Reason:Update to add check for proper firmware

Background:NORTEL is investigating reports from the field on the NTDW65/MC32S card that fails to boot into service when firstinstalled into the system. The output from the face plate LED Display of the NTDW65/MC32S Card reports:

> Self Test> Load> UNREG (LED display would stay at UNREG)

The Output from the Face plate connector will show

> Self test Passed> Auto Booting

At this point the card would not progress through the remainder of the boot cycle and appears to freeze

Additionally the output from the Media Card L-adapter from the NTDW65/MC32S reports:

This is the MC32S Gold Image. The vxWorks Image on /p/mainos.sys failed to loadThe system has not been installed or there is a problem with the compact flashPlease use setLeader command to enter networking parameters.Then Install system software using Element Manager or TMIPL-5.00.31 Wednesday May 23 2007 21:38:13 EDT

Analysis:During a new installation of this card it has been found that a number of the cards were incorrectly set to be a leader inthe factory. This causes the card to not issue a boot P sequence command.

Recommendations:

.>TECHNICAL SUPPORT. TECHNICAL BULLETIN.

.Communication Server 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOTINTO SERVICE- CONTROLLED SHIP

If a site experiences a failure oif the NTDW65/MC32S as described they should reset the card to follower by using themc32ssetup command

Required Actions:This must be done using the Media Card L-adapter.

This is the MC32S Gold Image. The vxWorks Image on /p/mainos.sys failed to loadThe system has not been installed or there is a problem with the compact flashPlease use setLeader command to enter networking parameters.Then Install system software using Element Manager or TMIPL-5.00.31 Wednesday May 23 2007 21:38:13 EDT-> mc32sinfoshowMC32S Hostname: JK-MC32SMC32S ELAN IP Address: 47.11.214.83MC32S Subnet Mask: 255.255.255.224MC32S Gateway Address: 47.11.214.1MC32S TLAN IP Address: 47.11.67.183MC32S Subnet Mask: 255.255.255.224MC32S Default GW: 47.11.67.177MC32S Card Role: LEADERPrimary CS Hostname: hostPrimary CS IP Address: 47.11.112.21Primary CS Link : DOWNMC32S Uptime: 0 days, 0 hours, 0 mins, 32 secs (32 secs)TLAN set to auto negotiate.ELAN set to 10Mbps auto negotiate.ELAN security Disabledvalue = 0 = 0x0-> mc32ssetup ******* Use mc32ssetup to configure the card as a follower

ELAN IP : 47.11.214.83ELAN subnet mask : 255.255.255.224ELAN gateway IP : 47.11.214.1

Do you want to configure this card as a leader? (y/n/[a]bort) : n....Bootline stored in NV_RAMChange MC32S advanced parameters? (y/[n]) : nYou have entered the following parameters for this MC32S:ELAN IP : 47.11.214.83ELAN subnet mask : 255.255.255.224ELAN gateway IP : 47.11.214.1ROLE : FOLLOWERTLAN set to auto negotiate.ELAN set to 10Mbps auto negotiate.ELAN security DisabledIs this correct? (y/n/[a]bort) : yThe above changes require reboot to take effect.Do you want to reboot now? (y/n/[a]bort) : y

If after correcting the boot P sequence you receive this message

FPGA VERSION is 56303037 V007Failed to read Tlan IP address information from bootline.Call Server IP address information is missing in NVRAM.

COMMUNICATION SERVER 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOT INTO SERVICE-CONTROLLED SHIP

2007008546, REV 3

Page: 2 of 3

Init ISEC succeededMC32S GOLD IMAGE

A check should be made for current GA load ware with minimum of 5.0.31

Access EM

EM------> System -----> Software -----> Voice Gateway Media card

Select MC32S softwareClick "Loadware Upgrade" button

Card will upgrade and then manually reboot the card

Attachments:There are no attachments for this bulletin

Footer Information:

Retirement Reason:

Products and Releases:The information in this bulletin is intended to be used with the following products and associated releases:

PRODUCT RELEASE

Enterprise VoIP-Core-CS 1000E 04.50W

Enterprise VoIP-Core-CS 1000E 05.00W

To view the most recent version of this bulletin, access technical documentation, searchour knowledge base, or to contact a Technical Support Representative, please visitNortel Technical Support on the web at: http://support.nortel.com/. You may also signup to receive automatic email alerts when new bulletins are published.

REFERENCE:PRE-REQUIRED PATCH:

PATCH ID:

Copyright 2007 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibilityfor any errors that may appear in this document. The information in this document is proprietary to Nortel Networks.

Nortel recommends any maintenance activities, such as those outlined in this bulletin, be completed during a local maintenance window.

Nortel, the Nortel logo, and the Globemark design are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

COMMUNICATION SERVER 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOT INTO SERVICE-CONTROLLED SHIP

2007008546, REV 3

Page: 3 of 3