culture first! what leaders in digital transformation do ... · people side, not just technology:...

1 Capgemini Invent 2019. All rights reserved | 1 Capgemini Invent 2019. All rights reserved |

Culture First!

What leaders in digital transformation do

different

Dr. Ursula Bohn @ UBS „Big on Leadership“

4th September 2019


62% of companies interviewed

by Capgemini* say that their own corporate culture is the biggest hurdle on the way to digital transformation.

* Source: Capgemini Digital Transformation Institute Survey, Digital Culture; March-April 2017, N = 1.700, 340 Companies

3 Capgemini Invent 2019. All rights reserved |

Culture manifests itself across 8 dimensions

Customer orientation

Agility

Entrepreneurship

Digital technologies & processes

Innovation & Learning

Autonomous working conditions

Collaboration Digital Leadership

Digital Culture


Economic success

Employee satisfaction


Why are some companies more successful than others?


Front Runner (High Digital Culture Score)

Late Adopter (Low Digital Culture Score)

The leaders of both groups have recognized the importance of cultural change…

* The Digital Culture Score is a scale from 1 (= exploiting existing) to 10 (= promoting digitization)

Importance of digital cultural change for the

top-management

Actively driving digital culture change

9 9

6

4

10

1

…but only the Front Runners act accordingly*


Some typical reactions when it comes to culture change are…

„We have to address that topic ASAP!“


What are Front Runners doing differently?


Their Leaders get their own hands dirty


Late Adopter Front Runner (High Digital Culture Score) (Low Digital Culture Score)

At 80% of the Front Runners’ companies, the CEO is responsible for the cultural change

CEO/ General Manager No dedicated responsibility

Others

80%

0%

20%

80%

10% 10%


Strong focus on the people side, not just technology:

"Culture of trust" at 90% of Front

Runners

Front Runners transform their organization:

Agile companies have by far the highest digital culture scores

Front Runners involve and

empower their employees, reduce fears and overcome

silo mentality


How do I get there?


Any questions?


Dr. Ursula Bohn

Head of Organizational

Dexterity

Capgemini Invent

[email protected]

CO

NTA

CT

ABOUT CAPGEMINI INVENT

This presentation contains information that may be privileged or confidential and is the property of the Capgemini Group.

Copyright © 2018 Capgemini. All rights reserved.

As the digital innovation, consulting and transformation brand of the Capgemini Group, Capgemini Invent helps CxOs envision and build what’s next for their organizations. Located in more than 30 offices and 10 creative studios around the world, its 6,000+ strong team combines strategy, technology, data science and creative design with deep industry expertise and insights, to develop new digital solutions and business models of the future. Capgemini Invent is an integral part of Capgemini, a global leader in consulting, technology services and digital transformation. The Group is at the forefront of innovation to address the entire breadth of clients’ opportunities in the evolving world of cloud, digital and platforms. Building on its strong 50-year heritage and deep industry-specific expertise, Capgemini enables organizations to realize their business ambitions through an array of services from strategy to operations. Capgemini is driven by the conviction that the business value of technology comes from and through people. It is a multicultural company of 200,000 team members in over 40 countries. The Group reported 2017 global revenues of EUR 12.8 billion. Visit us at www.capgemini.com/invent

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culture first! what leaders in digital transformation do ... · people side, not just technology:...

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