customer centric retail

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Consumer Centric Retail Distribution strategy and value chain dynamics are becoming integrated with existing capabilities to drive business growth. By enabling the most trustworthy, efficient, and effective processes, we help retailers achieve higher service levels while reducing costs, thereby growing customer loyalty and brand strength. Today six of the top thirty retailer's worldwide work with Zensar. These retailers work with us in implementing the right technology across Store management, Supply chain, Merchandise, Planning and Optimization along with Marketing, HR and Finance to enhance their business outcomes. This results in a better connect with today's hyper-connected customers for achieving the ultimate goal of winning and maintaining customer loyalty. F le x i b l e R e t a i l O p e r a t io n C o n n e c t e d E n t e r p r i s e ig ita D l Technologies Omni Present Consumer Engagement The retail industry is at an inflection point, both from a business model and customer engagement perspective. Retailers around the world now realize that sustainable competitive advantage will be gained only by a deep understanding of consumer demands and comprehensive supply chain planning and execution workflows.

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Page 1: Customer centric retail

Consumer Centric Retail

Distribution strategy and value chain dynamics are becoming integrated with existing capabilities to drive business growth. By enabling the most trustworthy, efficient, and effective processes, we help retailers achieve higher service levels while reducing costs, thereby growing customer loyalty and brand strength.

Today six of the top thirty retailer's worldwide work with Zensar. These retailers work with us in implementing the right technology across Store management, Supply chain, Merchandise, Planning and Optimization along with Marketing, HR and Finance to enhance their business outcomes. This results in a better connect with today's hyper-connected customers for achieving the ultimate goal of winning and maintaining customer loyalty.

Flexible Retail Operation

Connected Enterprise

igitaD l Technologies

Omni PresentConsumer

Engagement

The retail industry is at an inflection point, both from a business model and customer engagement perspective. Retailers around the world now realize that sustainable competitive advantage will be gained only by a deep understanding of consumer demands and comprehensive supply chain planning and execution workflows.

Page 2: Customer centric retail

For more information please contact:

[email protected] | www.zensar.com

Zensar Technologies

Zensar Technologies is a technology partner of choice for global organizations looking to strategically transform, grow, and lead in today's challenging retail environment. Backed by a strong track-record of innovation, 8000+ associates and footprint in more than 22 global locations, Zensar's comprehensive range of software services and solutions enable its 400+ forward-looking customers to cross new thresholds of business performance.

Zensar operates in the UK, US, Europe, Africa, Middle East, Singapore and Australia regions and has delivery centres in India (Pune, Hyderabad and Bangalore), China, UK, Amsterdam and US (Westborough).

The Company has a services portfolio that ranges from the traditional to the transformational - across service lines of Management Consulting, Business Application Services, Enterprise Solutions, Enterprise Collaboration Services, Testing and Assurance Services, BPM and Infrastructure Management Services. Zensar's experience of retail translates into a differentiated value proposition and faster time-to-market for retailers.

In addition to big data & analytics, Zensar's solutions for retailers include mobility, digital transformation, social media listening, in-store analytics and now, through its recent acquisition of Professional Access (PA), has proven market leadership in e-commerce advisory services, Oracle Commerce, Endeca and User Experience.

Corporate Headquarters: Pune, India

Global Offices: USA | UK | Europe | Africa |

Middle East | China | Singapore | Australia

Omni-Present Consumer Engagement:

Zensar's omni channel services helps retailers grow revenue and win customers by enabling a seamless fit of their ecommerce investments in to their existing technology landscape and enabling the business users to deliver exceptional customer experiences. Zensar's services also help retailers to empower their customers by transforming them from loyal customers to advocates of their brand.

Flexible Retail Operations:

Zensar's team of domain experts bring a rich combination of technologies, strategy, and scale models that drive flexibility into our clients' supply chains. Zensar's solutions help retailers synchronize inventory and optimize operations to streamline the supply chain thus allowing optimum focus on the customer by allowing them to shop anywhere and pick up according to their convenience and aiding expansion into new shipping sources.

Connected Enterprise:

Zensar's connected and informed enterprise strategy and solutions help our global retail customer organizations create a highly flexible, yet secure and seamless ecosystem by building complex back end integrations enabling a single view of the customer and internal operations while supporting global locations across the globe.