customer centric system pptx (2)
TRANSCRIPT
JAPAIGURI GOVT. ENGG. COLLEGE[DEPARTMENT OF MECHANICAL ENGINEERING]
PRESENTATION ON-
CUSTOMER CENTRIC SYSTEM
PRESENTED BY-
BIDHAN CHANDRA DAS
INTRODUCTION
What makes the great companies so great??
• It is definitely not only the product. The product can be truly amazing, even a lifestyle changer, but that’s not
what makes a company great.
• It’s the service and experience the customer receives when doing business with them. The companies that
get it are CUSTOMER CENTRIC.
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CUSTOMER CENTRIC SYSTEM
• Creating a positive consumer experience at the point of sale and post-sale.
• A customer-centric approach can add value to a company by enabling it to differentiate itself from competitors who do not offer the same experience.
• It does not promises only ‘friendly’ services but also ‘helpful’ services.
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Why Customer-Centric System?
There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending
his money somewhere else.
-Sam Walton
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THANK YOU
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