customer centricity - center point of every company's strategy
TRANSCRIPT
CUSTOMERCENTRICITY
The centre point of every company’s strategy.
Software is eating the world.
SaaS is eating Software delivery
SaaS is not SoftwareIt is a service.
We all just sold once.EARLIER
Nowhere could we find reviews
Differentiation in Capital and R&D
TODAY
We now sell every month
We are surrounded by online reviews
Clear difference between perception & experience
Customer retention
Profitability
R&D
• Customer acquisition is loss making
• Retained Customers drive profitability
• Profits feed into R&D, differentiation and strategic advantages
SOME REAL FACTS
The most strategic thing you can do
Is to retain your customers.
User experience and net-promoter-score.} IT’S ALL ABOUT
Knowlarity is excited aboutfixing Customer to Business communication
Consumer experience for mid-market is brokenREALLY EXCITED
How can we fix this?
How can we transform this?
of all purchase related conversions are within 1 hour of a web/mobile search
Handling customer calls is important.But it’s broken.
55%A FEW REAL WORLD FACTS
of all customers want to speak to a real person and not go through an automated system
42%
Of all business calls go unattended leading to loss of leads and subsequently revenue
30%
M E E T
SuperReceptionist
Cloud based
Plug-N-Play
Contact Center Suite
We fix this using our solution - Super Receptionist
Dial 1
Welcome Message
Call connected to extension defined
by you
Dial 2
Calls your business phone
SMS + Email
Receive notification
Listen to call
Custom messages - Advertise, Promote, Product info, Support etc.
Customer
Sales
Voicemail
K-Broadcast
Reach out to masses
with automated text
and voice messages
Virtual NumbersClick to Call
Connect INSTANTLY
with your customers to
boost conversion rates
on website
Know which marketing
channel is driving your
sales best
Manage all your customer
calls like a PRO with
advanced features
Call Center
We have many solutions that help businesses grow
We have developed deep expertise in many industries
Digital AgenciesVirtual number has helped in reducing marketing spillover ny 27% Education
Remote call center has brought down post-work hours call drop rates from 50% to a 10%
Real EstateSecure number masking communication channel has made it impossible for agents to siphon off high value leads from the builders
E-commerceHosted IVR for order confirmation has resulted in a 25% lift in revenue through increased order fulfilment
E-commerce70% reduction in cost when running a customer support center hosted on the cloud
EducationA centrally hosted communication system with on-demand elasticity has led to a 30% jump in capturing student applications
E-commerceReducing COD cancellations of e-commerce companies by 80% using K-broadcast
We are universally integrated with CRM and lead management systems
Overview
• We are the Leader in emerging markets and the largest PSTN Cloud Telephony company in the world
• We are trusted by 15,000 businesses across 65 countries and 25 industries
• We manage SCALE. We process 2 million calls per hour on a typical day
• We are LOVED by many. We’ve got 75+ awards, 100+ media recognitions and counting
World class investors back us.
Dubai based leading Private Equity firm. Leading emerging markets-focused telecoms, media and digital advisory and investments firm
Silicon Valley, USA -based venture capital investment fund investing in major technology companies in the world.
Leading American venture capital firm. The firm is located in Menlo Park, California and mainly focuses on the technology industry.
