customer engagement in the palm of your hand
DESCRIPTION
Keynote for Australian #LEADIT conference -------- For four years I've has been using low-friction data collection to capture hundreds of elements of my life into a repository for search, visualization and analysis. MEDIA and PRESS INFORMATION: http://chrisdancy.pressfolios.com/ Feel free to reach out at [email protected], +1-303- 872-0786, or by texting "chrisdancy" to 50500.TRANSCRIPT
- 1. Customer Engagement
In The Palm of Your Hand
2. CHRIS DANCY
@SERVICESPHERE
3. Customer Engagementin the Palm of Your Hand
4. Pangaea
One World of Support
5. Signs & Symptoms
Help Desk
Call Center
Service Desk
Desktop Support
Customer Care
Customer Service Center
Support Center
6. Engagement
7. Tools complexity evolves
The worlds oldest profession is born User Support
Trends
8. Welcome to The Dawn
1980-2000
9. Signs & Symptoms
Type writers
Copiers
Terminals
Telephones
Laptops
Pagers
10. Engagement
11. Tech Bubble
Power Users
Support as a Profession
Trends
12. End Times
2000-2010
13. Signs & Symptoms
Age of the laptop
Age of the Feature Phone
Mainstream Organizations and Societies
14. Engagement
15. Web sense
Virus / Security
Removable devices
Desktop management
Social Engineering
Trends
16. This is the Future
2010-2015
17. Signs & Symptoms
- Consumerization
18. Cloud 19. Social 20. Gamification