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CUSTOMER INVOICING Your regular Campaign order must be submitted by noon of your RPS date. Your order will ship, usually the next day, and you should receive it within 1-4 business days. (Note: In some areas, local delivery companies make weekend deliveries.)

Within a few hours of your order due date and time, you can view your invoice at yourAVON.com. For “Ship Separate” orders, you should be able to view your invoice within a few hours of the time you submit your order. The invoice will allow you to verify pricing and to identify any items that may be shorted from your order. With this information you can begin to prepare Customer invoices at the Web Office.

Why begin preparing Customer invoices right away? It saves time. While you can wait until you receive your order, it’s a good idea to begin preparing Customer invoices early. If you have many Customers, you can prepare invoices in batches and then you can use the invoices as a final checklist as you package each Customer’s order.

To view your invoice at yourAvon.com: 1. On the my account page, click Invoices from the

left menu, or click See Invoice Detail under manage my account.

2. Review your invoice and print or save a copy for your records. Use the Account Statement, Products Ordered, Order Summary, President’s Club Goal Tracking, About and Returns links to get more detailed information. Note shortages so you can adjust Customer invoices.

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PREPARE CUSTOMER INVOICES AT THE WEB OFFICE As soon as you finish reviewing your invoice, you can begin to prepare Customer invoices at the Web Office.

Click the Invoice Customers link in the customer’s column on the Web Office home page. (You also can click the customer invoicing tab and then click invoicing tool.)

STEP 1: Identify missing items: You’ll see each order you submitted during the Campaign in the Orders ready to Invoice area. This area allows you to adjust orders for shortages before you prepare them. If there were no shortages noted on your invoice, click No in the Were items missing from your order column and the order will move to the end of the list of orders in the Orders ready to Invoice area. If there were shortages noted on your invoice, click Yes and then when your Reconciliation Tool page displays, select Yes after the missing items and the appropriate Customer invoices will automatically be adjusted. (You also can enter shortages manually on each Customer’s invoice.) Once you have identified orders with missing items, you are ready to being invoicing. You can click the Confirmation # and then select the Customer’s invoice from that order list or choose a specific Customer from the Customer window. Click Go to continue to STEP 2.

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STEP 3: Review/Edit the invoice worksheet You’ll display a worksheet for each Customer’s invoice and use it to: • Verify/change the quantity, price, and any

adjustments you want to apply. • Verify pricing from your invoice as your Invoice

Worksheets haven’t been adjusted for “special sale offers”.

• Verify/change whether the item is taxable. • Add the order to your current Online Event. • Note any additional missing items or if

necessary, delete an item from the invoice. Missing items remain in a Customer’s invoice history and will display on future worksheets until the item is received or you delete it.

• Enter an optional personalized message you want to write to that Customer.

• Use the “Add Line” feature to handle Buy 1 Get 1 Offers or late additions to an order that you fill from available inventory as needed.

STEP 2: Create/Edit Customer Invoicing. The Order Confirmation # and other details display near the top of the screen. Below this you’ll see a list of Customer orders that were included in that order. Check the order(s) you want to invoice and click Create/Edit Invoice(s) to display the worksheet(s) for that order. (You can also click the Order ID to display the worksheet for that order.)

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The invoice worksheet

Enter your Personal Message

If you find an item is missing while packing your order, click Missing? In the Action column. At the end of the worksheet, the Items on Back Order area will display the item that is missing. NOTE: if there were many items on the order, you may need to scroll down the screen to see the Items on Back Order. Shortages that were automatically applied when you prepared the order for invoicing will already be listed in the Items on Back Order area.

If you want to delete an item, click Delete in the Action column next to the item. The item will be removed from the worksheet and will be saved on the Deleted Items page.

You can adjust the Quantity, the Price you want to charge the Customer and the Adjustment (discount) percentage

Click Update if you made any changes to the worksheet. This will recalculate the invoice based on your edits. Then: • If you want to review the invoice to be certain it appears as you want, click Preview. Be sure to update any edits

before you preview your invoice or your edits will not be reflected. • Click Reset to return the invoice to its original form and remove any edits you may have made. • Click Save & Print or Print to save the completed invoice worksheet and send it to your print queue. • Once in your print queue the invoice(s) can be removed, created as a PDF, or printed when you are ready.

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PRINT CUSTOMER INVOICES You have several options for printing invoices. You can print them one at a time from the Preview screen within the invoice worksheet, by selecting a specific customer or group of customers, as well as all at once.

If you’ve selected multiple invoices to print at the same time, you’ll be able to scroll through the invoices to review them one last time in the preview window

After selecting the PRINT THIS PAGE link in the preview window, you’ll be presented with your normal print dialog box to select printer and number of copies you want to print. After making these selections, simply click OK and your invoices will be sent to your printer. You can easily get back to the Print your Customer Invoice page at any time by going to web office/customer invoicing/print invoices on yourAvon.com. Click Print to view the preview window again.

When the print preview displays, click PRINT THIS PAGE.

STEP 4: Print your Customer Invoice

To print invoices by Customer Groups, select the desired group from the Customer Group drop down box.

Select the checkbox after all the order(s) you’d like to print. To select all invoices available for printing, select the checkbox in the column header. Click PDF View or Print.