customer satisfaction bank loan
TRANSCRIPT
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A
Research Project Report
Titled
Customer Satisfaction on Public And Private Bank Loan
Submitted in partial fulfillment for the
Award of degree of
Master of Business Administration
2010-2012
Global Institute of Technology
Sitapura, Jaipur (Raj)-302022
Submitted To: Submitted By:
Mrs.Mamta Soni Mahendra Singh Rathore
(Ast.professor) (MBA IV SEM)
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DECLARATION
Hereby I declare that the project report titledCustomer Satisfaction OnPublic And Private Bank Loansubmitted for the awarded degree of
MASTER OF BUSINESS AMINISTRATION, is my original work and the
project report has not formed the basis for the award of any diploma,
degree, associate ship, fellowship or similar other titles. It has not been
submitted to any other university or institution for the award of any degree
or diploma.
Date: Mahendra Singh Rathore
Place: MBA Sem IV
(Finance)
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GLOBLE INSTITUTE OF TECHNOLOGY, JAIPUR
CERTIFICATE OF PROJECT STUDY
Certified that Mr. MAHENDRA SINGH RATHORE,student of Master of
Business Administration, IV semester has submitted his report Customer
Satisfaction On Public And Private Bank Loan. after successfully
completing the Project towards fulfillment of the syllabus requirement
prescribed by Rajasthan technical University, Kota for MBA IV semester
paper.
Mrs.Mamta Soni
( Ast. Professor)
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ACKNOWLEDGEMENT
Every task that is undertaken should be started by offering prayers to the
Almighty and taking blessings from the elders. In addition, following the
completion of the task, it should end by acknowledging those who extended
their time, efforts, and assistance towards the completion of this research
report.
I would like to take this opportunity to express my sincere thanks to my
Institute teachers, Mrs.Mamta Soni for giving me an opportunity to write
this research project and report my findings. Without their guidance and
direction, it would not be possible to complete this report. I would also like
to thank other faculty members of the GIT community for providing me
guidance to carry out my research project effectively and efficiently. I
extend my thanks to all teaching and non-teaching staff that were always
ready to help me to reach my task.
I would also like to thank Mr. VidhuMathur (HOD), for their help and
cooperation throughout our project
I am indebted to my parents, friends and relatives for their physical,
psychological and moral support extended by them at all time.
MAHENDRA SINGH RATHORE
(GIT)
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INDEX
Declaration
Certificate
Preface
Acknowledgement
List Of Content
(1) Banking in India
Home loan
Car loan
Education Loan
(2)Introduction of Public bank
State Bank of India
State Bank Of Mysore
Punjab National Bank
Allahabad Bank
Bank Of Baroda
Bank Of Maharashtra
IDBI bank
(3 ) Introduction Of Private Bank
HDFC Bank
Kotak Mahindra Bank
ICICI Bank
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BANKING IN INDIA
Central bank - Reserve Bank of India
Nationalized Banks-
Allahabad Bank ,Andhra Bank, Bank of Baroda ,Bank of India, Bank of
Maharashtra, Canara Bank, Central Bank of India, Corporation Bank, Dena
Bank, IDBI Bank, Indian Bank, Indian Overseas Bank, Oriental Bank of
Commerce, Punjab & Sind Bank, Punjab National Bank, Syndicate Bank,
UCO Bank, Union Bank of India, United Bank of India, Vijaya Bank, State
Bank of India, State Bank of Bikaner & Jaipur, State Bank of Hyderabad,
State Bank of Indore, State Bank of Mysore, State Bank of Patiala, State
Bank of Travancore, State Bank of Saurashtra.
Private Banks-
Axis Bank Catholic Syrian Bank Dhanalakshmi Bank South Indian Bank
City Union Bank Federal Bank HDFC Bank ICICI Bank IndusInd Bank ING
Vysya Bank Jammu & Kashmir Bank Karnataka Bank Limited KarurVysya
Bank Kotak Mahindra Bank Lakshmi Vilas Bank Nainital Bank RatnakarBank Saraswat Bank Tamilnad Mercantile Bank Limited Yes Bank
Development Credit Bank.
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Foreign Banks-
ABN AMRO Abu Dhabi Commercial Bank Antwerp Diamond Bank Arab
Bangladesh Bank Bank International Indonesia Bank of America Bank of
Bahrain and Kuwait Bank of Ceylon Bank of Nova Scotia The Bank of
Tokyo-Mitsubishi UFJ Barclays Bank Citibank India Credit Suisse HSBC
Standard Chartered Deutsche Bank Royal Bank of Scotland.
Regional Rural Banks-North Malabar Gramin Bank South Malabar Gramin Bank PragathiGramin
Bank ShreyasGramin Bank.
Financial Services-
Real Time Gross Settlement (RTGS) National Electronic Fund Transfer
(NEFT) Structured Financial Messaging System (SFMS) CashTreeCashnet
Automated Teller Machine (ATM) De-Materialisation (DEMAT) Foreign
Exchange (FOREX).
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INTRODUCTION OF BANK LOAN
Loan is called the convention that one of the parties (lender) transfers to
another (debtor) the ownership of things (cash or securities normally) and
the debtor has the obligation to repay the things of the same quality and
quantity of paying or not interest on the loan. The loan taken by the debtor
to cover needs that cannot meet with current revenue. Moreover, the loan
is a form of capital by companies for the expansion of their business.
As loans are becoming growingly more accessible via the Internet and
expert loan companies are more willing to consider providing loans for
people with a bad credit history, now is a good time to borrow money for
home improvement or that new car. But, with the wide selection of loans
available, how do you go about choosing the right type of loan for your
needs?
Types Of Loan Options-
Short term loans, if made for a period of less than one year, medium
term loans for no longer than five years, a long term loans for more
than five years and with no refund deadline, but redeems the firstrequest.
Private and public loans when the debtor is the state or public
agencies or private individuals and companies.
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Consumer loans if carried out to meet current consumer demands
and effectively as regards to financing business.
Internal loans, when events in the internal and external financial
market if carried out with other countries or international
organizations in foreign currency.
There are also with interest, interest-free and fixed interest loans. A reallygood kind of loans is the debenture. The company that enters into a
debenture loan divide the amount of money to be borrowed in equal parts
or unevenly and issue securities and bonds are asked whose nominal
value is equal to the value of those units. Then the company will deliver
bonds to seeking (lenders), following payment of a sum of money from
them, that corresponds to the value of bonds.
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Why Is Collateral Required For Secured Loans?
The definition of a secured loan is that the quantity lent is done so with the
promise that should the borrower default on payments the lender gains
legal control over the collateral on which the loan is secured with the
purpose of recovering the funds lost. For example, if you want to borrow
$100,000 then the loans company would need something belonging to the
owner that has a minimum resale value of $100,000 to be used as
collateral. For most individuals this would be their home or the equity intheir home if they are getting a second mortgage loan or if the loans are
additional to a first mortgage.
Therefore, the only real limit to how much you can borrow on a secured
loan all depends on the amount of collateral you could put forward to the
lender. In the event that you default on repayments on a secured loan the
lender will assume legal title to your collateral and put it up for
sale. Lenders certainly will only want to reclaim the money owed to them,
Sdespite the right market value of the collateral. It is because of this that
high value items like homes and motor vehicles can be found at discounted
prices in liquidation auctions.
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HOME LOAN
In the recent years, the demand of home loans has increaseddramatically. Part of the reason for this increase is because the
accessibility of loans has gotten bigger. Today, home loans are available
in the market at very low and good rates that meet the demands of many
home buyers.
A home represents the largest asset that typically people have and this is
why home loans have such a huge impact in the loan market today. When
a person purchases a home, he or she will be investing a huge amount of
cash. Many people cant come up with the whole money to pay out the
house, while some others cant even afford to invest money for the house
they will like to purchase. In part, this is how home loans have turned out
to be a benefit for people, who want to buy the home of their choice, but
cannot afford it at the time.
Nowadays home buyers dont have to worry much about the source of
money for their homes. Home loans have made the life of many house
buyers much easier .But house buyers should be very careful when
choosing a home loan. Before doing anything else, borrowers should make
a thorough research of the current interest rates in the market, and then opt
or go for any home loan. Buyers could even go for home loans, by
undertaking mortgages. This way ,the borrowers can get a loan after
pledging or securing any asset or securities of their own, against amount of
money borrowed by them.
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When getting a home loan, the individuals should consider taking care of
different aspects related to the home loan. An individual should be very
careful when deciding the principal amount of the home loan being
borrowed. Or else, the person may end up with a very high principle
amount and then he or she will have to pay more interest for the money
being borrowed unreasonably.
Something else a buyer should consider is the interest factor associated
with every home loan. Interest is surely an unnecessary burden that
comes attached with the home loan. Interest is that additional amount that
the borrowers have to pay, for borrowing the loan from the lender. The
main idea is for a borrower to accept the loan with the lowest interest rates
possible. In order for this to happen, the person should do a complete
research of the current interest rates in the market so that he wont end up
getting cheated by the home loan lenders. Also, borrowers should take the
aspect of the term in consideration, or they might end up paying or
repaying the loan for 30 to 35 years, for the reason that the loan conditions
had stated that the principal amount will have to be repaid on fixed amount
over a 30 year installment basis.
Home loans could be a great advantage for people, but only if the right
choice is carefully.
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CAR LOAN
A car loan is a loan taken to buy an automobile. You can use a car loan for
any vehicle of your choice. Buying a new car is one of the biggest
purchases many people are likely to make throughout their life. Besides
their home and maybe their education, there isn't actually much personal
expenditure that could compare in size to the purchase of a new car.
Therefore it is no surprise that most people are not able to afford paying for
a car outright. This is the case even when they have a real nice income. It
is a simple fact of life that in order to buy a new car, most people will haveto use a car loan to do so.
If you're thinking about taking out a car loan to finance the purchase of a
new car, then you may want to make sure you're entirely aware of all the
car financing options that are available to so that you can get the best deal
available. It is very possible that the car dealer that is selling you the auto
will have some sort of financing alternatives available for you. This may be
in the shape of a loan to purchase a car or leasing options that are also
available.
You should make sure you fully understand the crucial difference between
a loan and a leasing arrangement. With a loan, you are borrowing the
money so you can purchase the car. With a lease, you only paying for the
use of the car, and at the end of the leasing period, you simply will return
the car and that is the end of the arrangement.
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There are certain leases that will offer you a choice to buy the car at the
end of the leasing term. If you borrow the whole amount to buy the car, it is
likely that your monthly repayment amounts on the auto loan will be higher
than those for a lease, this is since you're paying for the full price of the car
and at the end of this period, after you have made all the repayments on
the term of the loan, you will become the owner of the car.
There are many factors that you may want to see when making a decision
about which car loan to opt for. Firstly, you should understand that you do
not have to accept the financing choices that the dealer offers you. You
could also shop around with other lenders, such as banks, and ensure you
get the best deal on offer
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STUDENT OR EDUCATION LOAN
If youre planning on attending a University, then you should learn how the
student loan process works. Unless they can afford to make full payments,
many students take out a student loan during their study to help them pay
for their school fees and living expenses. If youre confused or not sure how
student loans work, then this guide will help you understand the process.
How Are The Loans Paid Back?
Student loans are usually paid in three installments every year, once each
term. The initial payment is typically made by a check, and after that
payments will go directly into your bank account.
How Much Loan Money Can I Receive?
The amount of money you can receive depends on different factors, such
as where in the country you are going to attend University and the financial
status of you and your family. You could opt to take a fixed amount per
year, you could be income assessed and the highest amount you can
obtain will be determined. Usually, you can get as little or as much of this
amount as you want. The average amount a student can get per year
ranges anywhere from $1,500 to $5,000, depending on your financial
status.
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How Do I Pay Back The Loan?
You will start paying back your student loan after you have finished
University. However, you are not required to repay money right at this
time. You only need to start making payments after you are earning above
$15,000 per year, calculated on a monthly basis. The amount you use for
paying back your student loan will be taken out from your wages at a
sliding rate. You are more than welcome to pay more than this amount if
you want, by sending money to the proper authority.
What Is The Interest When Paying Off Student Loans?
Student loans interest is subsidized by the Government so that you are
only paying back the exact amount that you borrowed, adjusted for
inflation. No matter how long it takes you to pay back the loan, you will
only pay back the same amount in real terms that you borrowed.
What Are The Advantages Of Taking Out A Student Loan?
One of the biggest advantages of taking out a loan is that you will be able
to have money to pay for your living costs, while you can concentrate on
your studies, rather than having to work to earn money. This way you can
study more, get better grades and take more free time for yourself. Also,
getting an interest free loan is much better than falling into debt due to highinterest credit cards. These debts are way more serious and if theyre not
paid back soon, they will increase.
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Are There Any Disadvantages With Student Loans?
The most obvious disadvantage of getting student loans is that you will get
a large amount of debt when you come out of University. This might be a
problem at first, but remember that you will not be paying interest and so
your debt will not rise. Also, you should be able to get a higher paying job
after you graduate, since you now have a degree. This will help you pay off
your loan quicker. To make it easier for you, think of a student loan as an
investment that will help you achieve your career goals for your future.
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INTRODUCTIONOF
PUBLIC BANKS
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STATE BANK OF INDIA
The State Bank of India, popularly known as SBI, is one of the leading
banks in India. The bank traces its origin to the first decade of the 19th
century. Later on, it was merged with the Imperial Bank. In the year 1955,
the Government of India nationalized the Imperial Bank along with the
Reserve Bank of India. Ever since that time, the bank acquired its present
namethatissbi
The State Bank of India is India's largest commercial bank. The bank has
been striving sincerely to adhere to the efforts of providing utmost customer
satisfaction to the best possible extent.
SBI provides a range of banking products through its vast network of
branches in India and overseas, including products aimed at non-resident
Indians (NRIs). The State Bank Group, with over 16,000 branches, has the
largest banking branch network in India. SBI has 14 local head offices
situated at Chandigarh, Delhi, Lucknow, Patna, Kolkata, Guwahati (North
East Circle), Bhuwaneshwar, Hyderabad, Chennai, Trivandram, Banglore,
Mumbai, Bhopal & Ahmedabad and 57 Zonal Offices that are located at
important cities throughout the country. It also has around 130 branches
overseas.
SBI is a regional banking behemoth and is one of the largest financial
institutions in the world. It has a market share among Indian commercial
banks of about 20% in deposits and loans.[3] The State Bank of India is the
29th most reputed company in the world according to Forbes.[4] Also, SBI
is the only bank featured in the coveted "top 10 brands of India" list in an
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annual survey conducted by Brand Finance and The Economic Times in
2010.[5]
The State Bank of India is the largest of the Big Four banks of India, along
with ICICI Bank, Punjab National Bank and HDFC Bankits main
competitors.[6]SBI provides a range of banking products through its vast
network of branches in India and overseas, including products aimed at
non-resident Indians (NRIs). The State Bank Group, with over 16,000
branches, has the largest banking branch network in India. SBI has 14 local
head offices situated at Chandigarh, Delhi, Lucknow, Patna, Kolkata,
Guwahati (North East Circle), Bhuwaneshwar, Hyderabad, Chennai,
Trivandram, Banglore, Mumbai, Bhopal & Ahmedabad and 57 Zonal
Offices that are located at important cities throughout the country. It also
has around 130 branches overseas.
SBI is a regional banking behemoth and is one of the largest financial
institutions in the world. It has a market share among Indian commercial
banks of about 20% in deposits and loans.[3] The State Bank of India is the
29th most reputed company in the world according to Forbes.[4] Also, SBI
is the only bank featured in the coveted "top 10 brands of India" list in an
annual survey conducted by Brand Finance and The Economic Times in
2010.[5]
The State Bank of India is the largest of the Big Four banks of India, along
with ICICI Bank, Punjab National Bank and HDFC Bankits main
competitors.[6]
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Main Branch of SBI in Mumbai.
SBI has five associate banks; all use the same logo of a blue circle and all
the associates use the "State Bank of" name, followed by the regional
headquarters' name:
Associate banks
State Bank of Bikaner & Jaipur
State Bank of Hyderabad
State Bank of Mysore
State Bank of Patiala
State Bank of Travancore
Type - Public
Traded as - NSE: SBIN
BSE: 500112
LSE: SBID
BSE SENSEX Constituent
Industry - Banking, Financial services
Founded -July 1, 1955
Headquarters - Mumbai, Maharashtra, India
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Area served -Worldwide
Key people - PratipChaudhuri
(Chairman)
Products - Credit cards, Consumer banking, corporate banking,
finance and insurance, investment banking, mortgage loans, private
banking, wealth management
Revenue - US$32.44 billion (2011)[1]
Profit - US$2.34 billion (2011)[1]
Total assets - US$369.56 billion (2011)[1]
Total equity - US$18.71 billion (2011)[1]
Owner(s) - Government of India
Employees - 222,933 (2011)[1]
Website - www.statebankofindia.com
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Products & Services
Personal Banking
NRI Services
Agriculture
International
Corporate
SME
Domestic Treasury
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State Bank of Mysore
Key people - Managing Director Mr. DilipMavinkurve
Products - Loans, Credit Cards, Savings, Investment vehiclesState Bank
of Mysore
Type - Public company (BSE,
Bangalore Stock Exchange &
Chennai Stock Exchange)
Industry - Banking, Insurance, Capital Markets and allied industries
Founded - Mysore, 1913 (as Mysore Bank)
Headquarters - Head Office,
Bangalore
Products - Loans, Credit Cards, Savings, Investment vehicles
State Bank of Mysore (SBM) is an associate bank of State Bank of India,
offering a range of financial products and services to its customers across
the nation. Founded in 1913 under the patronage of Government of Mysore
as Bank of Mysore Ltd, State Bank of Mysore became an associate of SBI
in March 1960 with SBI holding 92.33% of shares. The State Bank of
Mysore has its shares listed in various stock exchanges like Mumbai,
Chennai and Bangalore.
In 1913, at the instance of Sir M. Visvesvaraya, the Engineer Statesman, a
state aided Bank, under the patronage of His Highness the Maharaja of
Mysore, Sri KrishnarajaWodeyar IV, was established.This was "MYSORE
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BANK LTD". During 1953, "Mysore Bank" was appointed as an agent of
Reserve Bank of India to undertake Government business and treasury
operations, and in March 1960, it became a subsidiary of the State Bank of
India under the State Bank of India (subsidiary Banks) Act 1959. Now our
bank is an Associate Bank under State Bank Group.
The Bank has grown progressively, right from its inception and has
declared uninterrupted profits from the beginning. "MYSORE BANK", as it
is popularly known, is constantly committed to serve it's customers. Our
dedicated service to clientele has brought recognition / laurels to "MYSORE
BANK" .
In this competative world of Banking and Technogy we reiterate and
resolve to rededicate ourselves for the service of the Nation through
improved service to our customers.
Branch Network
The Bank has a widespread network of 707 branches(as on 31.03.2011)
and 22 extension counters spread all over India which includes 5 Small and
Medium Enterprises Branches, 4 Industrial Finance branches, 3 Corporate
Accounts Branches, 6 Specialised Personal Banking Branches, 10
Agricultural Development Branches, 3 Government Business branches, 1
Asset Recovery Branch and 8 Service Branches, offering wide range of
services to the customers.
Financial Profile
The paid up capital of the Bank is Rs. 468 Millions as on 31.03.2011 out of
which State Bank of India holds 92.33%. The networth of the Bank as on
31.03.2011 is Rs.3099.47 Crores and the Bank has achieved a capital
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PUNJAB NATIONAL BANK
The Punjab National Bank or PNB is one of the well known commercial and
banking institutions in India. It is the second largest government owned and
regulated commercial bank in the country and offers specialized solutions
and financial services in a number of sectors. Around 37 million customers
are served by the bank on an average basis. The customized facilities and
services make it a trusted name in the domain of banking.
Punjab National Bank (PNB) (BSE: 532461, NSE: PNB) is an Indian
financial services company based in New Delhi, India. PNB is the third
largest bank in India by assets. It was founded in 1894 and is currently the
second largest state-owned commercial bank in India ahead of Bank of
Baroda with about 5000 branches across 764 cities. It serves over 37
million customers. The bank has been ranked 248th biggest bank in the
world by the Bankers Almanac, London. The bank's total assets for
financial year 2007 were about US$60 billion. PNB has a banking
subsidiary in the UK, as well as branches in Hong Kong, Dubai and Kabul,
and representative offices in Almaty, Dubai, Oslo, and Shanghai
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Punjab National Bank
Type - Public (BSE: 532461, NSE: PNB)
Industry - Banking, Financial services
Founded - 1895
Headquarters - New Delhi, India
Key people -K R Kamath (Chairman & MD)
Products- Credit cards, consumer banking, corporate banking, finance and
insurance, investment banking, mortgage loans, private banking, private
equity, wealth management
Revenue - 31,206 crore (US$6.23 billion) (2011)[1]
Net income - 4,574crore (US$912.51 million) (2011)[1]
Total assets - 373,786 crore (US$74.57 billion) (2011)[1]
Employees - 56,928 (2010)[1]Website - www.pnbindia.in
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Growth of Punjab National Bank
Punjab National Bank was registered under the Indian Companies Act on
19 May in the year 1894 and its first office was set up at Anarkali Bazaar in
Lahore. Since then, the bank has become a great name in the field of
banking and is very much preferred by the customers for the wide range of
its services. Today, the bank has around 4,904 branches in around 764
cities.
Due to its facilities and services of high standards, Punjab National Bank
has also been the recipient of a number of prestigious awards. It has been
adjusted as the 248th biggest bank across the globe according to a recent
survey made by Bankers Almanac in London. The Economic Times has
also listed the bank as 38th among the premier 500 companies and the 9th
among the most trusted brands in India. The total asset value of the bank
amounts to around US$60 billion. There is also a subsidiary of the PNB inthe United Kingdom. In addition the bank also has branches in some other
cities like:
Kabul
Honk Kong
Oslo
Shanghai
Dubai
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Allahabad Bank
Allahabad Bank is one of the leading banks in India. Established on
April 24, 1865 in Allahabad by a group of European, Allahabad Bankis also the oldest Joint Stock Bank of India. In the year 1969, the
Government of India nationalized 13 commercial banks. Allahabad
Bank was one of those. Currently it offers a whole range of financial
services to thousands of customers across the nation through its
2260 branches, besides its Internet banking services. Allahabad Bank
has its headquarter located in Kolkata.
After its establishment in 1865, Allahabad Bank became a part of P &
O Banking Corporation in 1920 with a bid price of ` 436 per share. In
1923, considering the business opportunities, the headquarter of the
bank was shifted to Kolkata. On July 19, 1969, when the Government
of India nationalized Allahabad Bank along with 13 other banks, it had
151 branches across the nation with deposits of ` 119 crore and
advances of ` 82 crore. In 1989, United Industrial Bank Ltd. merged
with nationalized Indian bank. Allahabad Bank also instituted a wholly
owned subsidiary for Merchant Banking, called "All Bank Finance
Ltd.".
Allahabad Bank released its first Initial Public Offer (IPO) of 10 crore
(face value ` 10 per share) in October, 2002. It reduced the
Government shareholding to 71.16%. It again released Follow onPublic Offer (FPO) in April, 2005 of 10 crore equity shares (face value
` 10 each with a premium of ` 72). It again reduced the Government
shareholding to 55.23%.
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It was June, 2006 when the Allahabad Bank went international to
open up its first Representative Office at Shenzen in China. In
October, 2006, Allahabad Bank went high-tech for roll out its first
branch under Core Banking Service (CBS). It opened up its first
overseas branch at Hong Kong in February 2007. In March 2007, the
business of Allahabad Bank crossed ` 1,00,000crore mark.
Allahabad Bank, NSE: ALBK, BSE: 532480 which began operations
in 1865, has its head-quarters in Kolkata is the oldest joint stock bank
in India. The bank was founded in the historical city Allahabad in
1865 and now the bank has crossed 2500 branches on 31th march2012.[1]The Chairman and Managing Director of the bank is Shri J.
P. Dua. The bank has a branch in Hong Kong and a representative
office in Shenzen.
Get the best deals on Allahabad bank loan offers
Allahabad bank home loans
Allahabad bank personal loans
Allahabad bank car loans
Allahabad bank credit card
Some useful personal finance calculators
EMI calculator
Loan repayment calculator
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Related articles
ICICI Bank
SBI Bank
HDFC Bank
Other top banks in India
Type - Public
Traded- as BSE: 532480,
NSE: ALBK
Industry Banking
1. Financial services
2. Investment services
Founded-1865
Headquarters-Allahabad Bank,
Head Office,
2, N. S. ROAD,
Kolkata- 700 001. India
Key people- J. P. Dua
(Chairman & MD)
Products-
Finance and insurance
Consumer banking
Corporate banking
Website-http://www.allahabadbank.com
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LOANS
Housing Loan
Education Loan
Car Loan
Personal Loan for Pensioners
Personal Loan for Doctors
Loan Against NSC/KVP
AllBank Rent Loan
AllBank Property Scheme
AllBank Furnishing Loan
Gold Loan Scheme
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Bank of Baroda
The Bank of Baroda was established in the year 1908 in Baroda. Ever
since its inception, the bank has been growing and expanding its branches
successfully. At the turn of a century, the bank has its presence in 25
countries across the world. Bank of Baroda has progressively taken a step
towards commitment and values by providing uncompromising standards of
service to its customers, stakeholders, employees and the like.
Bank of Baroda (BoB) (BSE: 532134) is the third largest PSU bank in India,
after the State Bank of India and the Punjab National Bank and ahead of
Bank of India.BoB is ranked 763 in Forbes Global 2000 list. BoB has total
assets in excess of Rs. 3.58 lakh crores, or Rs. 3,583 billion, a network of
3,991 branches and offices, and about 1,657 ATMs. It plans to open 400
new branches in the coming year. It offers a wide range of banking
products and financial services to corporate and retail customers through a
variety of delivery channels and through its specialized subsidiaries and
affiliates in the areas of investment banking, credit cards and asset
management. Its total business was Rs. 5,452 billion as of June 30.
As of August 2010, the bank has 78 branches abroad and by the end of
FY11 this number should climb to 90. In 2010, BOB opened a branch in
Auckland, New Zealand, and its tenth branch in the United Kingdom. The
bank also plans to open five branches in Africa. Besides branches, BoB
plans to open three outlets in the Persian Gulf region that will consist of
ATMs with a couple of people.
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The Maharajah of Baroda, Sir SayajiraoGaekwad III, founded the bank on
20 July 1908 in the princely state of Baroda, in Gujarat. The bank, along
with 13 other major commercial banks of India, was nationalised on 19 July
1969, by the government of India.
Heritage & Ethics of Bank of Baroda:
The Bank of Baroda was started on 20th July 1908 under the Companies
Act of 1887. The initial capital invested was ` 10 Lakhs. The Maharaja was
none other than SayajiraoGaekwad who, with his visionary insight, planned
the beginning of a reputed journey which over the years, came to be known
as the Bank of Baroda.
It is interesting to note that during the period of 1913 to 1917; almost 87
banks in India succumbed to a financial crisis. However, the Bank of
Baroda survived the economic depression by dint of its financial integrity,
business prudence and concern uncompromising concern about its
customers and clients. This has transcended down to the present ages and
has become the motto of the bank
InvestorRelations:
By December 1996, Bank of Baroda penetrated the equity market by
successfully implementing the Follow on Public Offer of around 71 million
equity shares in January 2006. In the present scenario, Bank of Baroda's
public shareholding is as high as 46.19 percent with a total equity capital of
365.53 crore. This is held by Retail Investors, Banks and Financial
Institutions, Employees, FIIs and OCBs, Mutual Funds, Insurance
Companies and Others.
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Bank of Baroda
Type- Public
Traded as- BSE: 532134
Industry
Banking,
Financial services
Founded-1908
Headquarters-Vadodara, India
Ahmedabad, india
Area served- Worldwide
Key people :-
M. D. Mallya
(Chairman & MD)
Products-
Credit cards, consumer banking, corporate banking, finance and insurance,
investment banking, mortgage loans, private banking, private equity, wealth
management
Revenue - 25,800 crore (US$5.15 billion) (2011)
Net income - 4,433 crore (US$884.38 million) (2011)
Total assets -355,826 crore (US$70.99 billion) (2011)
Website - www.bankofbaroda.com
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Bank of Maharashtra
Bank of Maharashtra, one of the leading banks in India, has its headquarter
located in Pune. Registered on September 16, 1935 by Prof. V. G. Kale
and late Mr. D. K. Sathe, Bank of Maharashtra started its operation on
February 8, 1936 with a mere authorized capital of ` 10 lakhs and issued
capital of ` 5 lakhs. The bank was established with a goal to meet the
banking needs of the common people. Bank of Maharashtra did reasonably
well in quick period of time. The deposits crossed ` 1-crore mark within the
year 1945. The bank also got listed on the Bombay Stock Exchange in
1958. Currently, Bank of Maharashtra has got an extensive network of1444 branches with 345 ATMs, and 902 CBS branches. In 2009, it had a
business turnover of ` 90,000 crore.
Bank of Maharashtra
Type - Public
BSE & NSE: MAHABANK
Industry - Banking
Capital Markets and allied industries
Founded - 1935
Headquarters - Bank of Maharashtra,
LokmangalShivajinagar (Pune- India)
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Key people - SHRI NARENDRA SINGH ,
( Chairman)
Products -
Loans, Credit Cards, Savings, Investment vehicles etc.
Revenue - 6,093.94 crore (US$1.22 billion)
Total assets -Rs. 481 bn
Website -www.bankofmaharashtra.in
Financial Performance:
Bank of Maharashtra registered a net profit of ` 375.17 crore during the
financial year ended on March 31, 2009, comparing to a net profit of 328.39
crore in 2007-08. It also had a return on assets of 0.72% during 2008-09.
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The Landmarks
Bank of Maharashtra was nationalized in 1963.
It established its first Regional Rural Bank (RRB) MarathwadaGramin Bank in 1978.
The business crossed ` 1,000-crore mark in 1979.
500th branch was set up in 1980.
Aurangabad JalnaGramin Bank, the second RRB came up in 1981.
Thane Garmin Bank, the third RRB came up in 1986.
1000th branch was inaugurated at Indira Vasahat in 1987.
Initial Public Offer (IPO) was released in 2004.
Launched ATM-cum-International Debit Card in 2006. The first Core
Banking Branch (CBS) also rolled out in the same year.
Loans
Educational Loans
Loans for Corporates
Loans for Exporters
Loans for Professionals
Loans for Agriculturists
Loans for Individuals
Mahabank Platinum Housing Loans: Festive Offer
Mahabank Gold Card Scheme for Exporters.
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IDBI Bank
The Industrial Development Bank of India Limited, popularly known as IDBI
Bank is one of the leading public sector banks in India. Categorized as
"other public sector bank" by Reserve Bank of India (RBI), IDBI Bank is
also the 4th largest Indian bank. Founded in 1964 to provide credit and
other facilities to its customers, IDBI Bank currently has 457 centers, 688
branches and 1020 ATMs across the nation. It is world's 10th largest
development bank in terms of reach. IDBI Bank also built several
institutions including the National Stock Exchange of India (NSE), the Stock
Holding Corporation of India (SHCIL) and the National Securities
Depository Services Ltd. (NSDL) etc.
IDBI Bank was founded on July 1, 1964 under an Act of Parliament. It was
established as a wholly owned subsidiary of RBI (Reserve Bank of India).
The ownership was however transferred to the Government of India on
February 16, 1976. It worked as the main financial institution, whose main
goal was to coordinate with other institutions associated with financing,
developing and promoting the industry. With the public issue of IDBI Bank
released in July 1995, the share holding of the Government came down
below 100%. However, the majority of the share was still owned by the
government, which is currently 52.3%. IDBI Bank started offering a wide
array of products and services to its customers, which covered entire range
of industrial activities including services and manufacturing.
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In September 2003, IDBI acquired the entire shareholding of Tata Finance
Limited in Tata Home Finance Ltd. Since then, the fully owned housing
subsidiary was known as 'IDBI Home Finance Limited'. Next year, on July
29, 2004, the Board of Directors of IDBI and IBDI Bank approved the
merger of IDBI Bank with the Industrial Development Bank of India Ltd.
IDBI Bank also acquired United Western Bank in 2006.
Products and Services
IDBI Bank offers a wide array of products and services to its customers.
For different customer groups and needs, there are different types of
products and services including Personal Banking, Corporate Banking,
SME Finance and Agri Business etc.
IDBI Bank Limited
Type - Public BE: 116)
Industry - Banking, Financial services
Founded - July 1964
Headquarters - Mumbai, India
Key people - R M Malla (CMD)
Products -
Credit cards, consumer banking, corporate banking, finance and insurance,
investment banking, mortgage loans, private banking, private equity, wealth
management
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Revenue -20,858 crore (US$4.16 billion) (2011)[1]
Net income - 1,563 crore (US$311.82 million) (2011)
Total assets -253,116 crore (US$50.5 billion) (2011)
Employees - 14,000 (2011)
Website -www.idbi.com
Loans
Home Loans
Loans Against Property
Education Loans
Personal Loan
Loan Against Securities
Reverse Mortgage Loan
Auto Loan
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INTRODUCTION
OF
PRIVATE BANK
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HDFC Bank
The Housing Development Finance Corporation Limited, popularly called
HDFC Bank, was set up in India in the month of August in the year 1994
with the name HDFC Bank Limited. This was the 1st organization to be
approved by R. B. I. (Reserve Bank of India) to establish a private sector
bank. This happened as a part of the liberalization of the banking industry
in the country by R. B. I. in the same year.
HDFC Bank Limited (BSE: 500180, NSE: HDFCBANK, NYSE: HDB) is an
Indian financial services company that was incorporated in August 1994.
HDFC Bank is the fourth largest bank in India by assets and the second
largest bank by market capitalization as of February 24, 2012. The bank
was promoted by the Housing Development Finance Corporation, a
premier housing finance company (set up in 1977) of India. HDFC Bank
has 1,986 branches and over 5,471 ATMs, in 996 cities in India, and all
branches of the bank are linked on an online real-time basis. As of 30
September 2008 the bank had total assets of Rs.1006.82 billion.[3] For the
fiscal year 2010-11, the bank has reported net profit of 3,926.30 crore
(US$783.3 million), up 33.1% from the previous fiscal. Total annual
earnings of the bank increased by 20.37% reaching at 24,263.4 crore
(US$4.84 billion) in 2010-11.[4] HDFC Bank is one of the Big Four banks ofIndia, along with: State Bank of India, ICICI Bank and Punjab National
Bank.
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HDFC Bank Limited
TypePrivate
Traded as - BSE: 500180
NSE: HDFCBANK
NYSE: HDB
BSE SENSEX Constituent
Industry - Banking, Financial services
Founded - August 1994
Headquarters -Mumbai, Maharashtra, India
Area served -Worldwide
Key people - AdityaPuri (MD)
Products
Credit cards, consumer banking, corporate banking, finance and insurance,
investment banking, mortgage loans, private banking, private equity, wealth
management.
Revenue - US$ 5.585 billion (2011)
Profit - US$ 923.8 million (2011)
Total assets - US$ 65.483 billion (2011)
Website -HDFCBank.com
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However, this scheduled business bank started its operations mainly from
January, 1995. Headquartered in the city of Mumbai, this is one of the main
companies involved in housing finance. With an aim to be a world class
bank, this bank in India holds a good track record of performance in both
national as well as global markets. Post completion of the last quarter on
30th September, 2011, the total income of the bank increased by 37.4 % as
compared to this same quarter of 2010.
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Kotak Mahindra Bank
KotakMahindra Bank (BSE: 500247, NSE: KOTAKBANK) is an Indian
financial service firm established in 1985. It was previously known as Kotak
Mahindra Finance Limited, a non-banking financial company. In February
2003, Kotak Mahindra Finance Ltd, the group's flagship company was
given the license to carry on banking business by the Reserve Bank of
India (RBI). Kotak Mahindra Finance Ltd. is the first company in the Indian
banking history to convert to a bank.
\Today it has more than 20,000 employees andRs. 10,000 crore inrevenue.Mr.UdayKotak is Executive Vice Chairman & Managing Director of
Kotak Mahindra Bank Ltd. In July 2011 Mr. C. Jayaram and Mr. Dipak
Gupta, whole time directors of the Bank, were appointed the Joint
Managing Directors of Kotak Mahindra Bank. Dr. Shankar Acharya is the
chairman of board of Directors in the company.The Bank has its registered
office at NarimanBhavan, Nariman Point, Mumbai.
It bought stressed assets from a number of banks, at full loan value of Rs
1,000 crore in 2005.[3] In January 2011, the bank reported a 32% rise in
net profit to Rs188 crore for the quarter ended December 2010 against Rs.
142 crore the corresponding quarter last year.Kotak Mahindra bank also
reached the top 100 most trusted brands of India in The Brand Trust Report
published by Trust Research Advisory in 2011.
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Kotak Mahindra Bank
Type -Private
Traded as - BSE: 500247
NSE: KOTAKBANK
Industry - Financial service
Founded -1985 (as Kotak Mahindra Finance Ltd)
Headquarters - Mumbai, India
Key people - UdayKotak (Chairman) & (MD)
Products - Deposit accounts, Loans, Investment services, Business
banking solutions, Treasury and Fixed income products etc.
Revenue - 10,963crore (US$2.19 billion)(2011)
Net income- 1,569crore (US$313.02 million)(2011)
Website- www.kotak.com
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Kotak Mahindra is among the leading financial organization of India, with a
range of financial services that caters to all customers' day to day
requirements. Their products spans from commercial banking, to stock
broking, to mutual funds, to life insurance, to investment banking diverse
needs of individuals and corporates are catered to.
The Kotak group has a net worth of more than ` 6,799 crore with the
branches, franchisees, representative offices and satellite offices spread
across cities and towns in India. They also have global offices in New York,
London, San Francisco, Dubai, Mauritius and Singapore. The Kotak Group
offers their services to approximately 6.4 million customers.
The Kotak Mahindra Group got incepted in 1985 in the form of Kotak
Capital Management Finance Limited, being promoted by UdayKotak,
Sidney A. A. Pinto and Kotak& Company. A stake in the group was taken in
by industrialists Harish Mahindra and Anand Mahindra and this is the timewhen the company changed its name to Kotak Mahindra Finance Limited.
Kotak Group Products & Services
Bank
Credit Cards
Life Insurance
Mutual Funds
Car Finance
Securities
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Institutional Equities
Investment Banking
International Business
Kotak Private Equity
Kotak Realty Fund
Wealth Management
The flagship company of Kotak Mahindra Group, Kotak Mahindra
Finance Ltd was established in 1985. The same got converted into a
bank - Kotak Mahindra Bank Ltd in March 2003. Kotak Mahindrabank has presence in commercial vehicles, retail finance, corporate
banking, treasury and housing finance.
Loans
Personal Loans
Home Loans
Loan Against Property
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ICICI Bank
ICICI (INDUSTRIAL CREDIT AND INVESTMENT CORPORATION OF
INDIA) Bank Ltd. (NSE: ICICIBANK, BSE: 532174, NYSE: IBN) is an Indian
diversified financial services company headquartered in Mumbai,
Maharashtra. It is the second largest bank in India by assets and third
largest by market capitalization. It offers a wide range of banking products
and financial services to corporate and retail customers through a variety of
delivery channels and through its specialized subsidiaries in the areas of
investment banking, life and non-life insurance, venture capital and assetmanagement. The Bank has a network of 2,630 branches and 8,003 ATM's
in India, and has a presence in 19 countries, including India.
The bank has subsidiaries in the United Kingdom, Russia, and Canada;
branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka,
Qatar and Dubai International Finance Centre; and representative offices in
United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia
and Indonesia. The company's UK subsidiary has established branches in
Belgium and Germany.
ICICI Bank is one of the Big Four banks of India, along with State Bank of
India, Punjab National Bank and HDFC Bank
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ICICI Bank is the largest private sector bank in India in terms of market
capitalization. It is also the second largest bank in India in terms of assets
with a total asset of ` 3,674.19 billion (US$ 77 billion) as on June 30, 2009.
For the quarter ended on June 30, 2009, the total profit after tax has been `
8.78 billion. Formerly known as Industrial Credit and Investment
Corporation of India, ICICI Bank has an extensive network of 1,544
branches with about 4,816 ATMS located across India and in 18 other
countries. ICICI Bank serves over 24 Million customers throughout the
world. It is considered as one of the Big Four Banks in India along with
State Bank of India, HDFC Bank and Axis Bank.
ICICI Bank provides a wide array of banking products and financial
services to its retail and corporate customers. It has a wide variety of
delivery channels and specialized affiliates and subsidiaries that ensure the
flow of its offerings in the areas like investment banking, venture capital, life
and non-life insurance and asset management. This bank is also India's
largest credit card issuer. The equity share of ICICI Bank is listed onvarious stock exchanges like NSE, BSE, Kolkata Stock Exchange and
Vadodara Stock Exchange etc. Its AD ` are also listed on the New York
Stock Exchange.
ICICI Bank also has the largest international balance sheet among all the
banks in India. It is also expanding its business in the overseas market at
an enviable pace. In Q2 September 2008, ICICI Bank recorded a 1.15%
growth in net profit over Q2 September 2007 to reach at ` 1,014.21 crores.
The current and savings account (CASA) ratio of the bank also went up
from 25% in 2007 to 30% in 2008.
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ICICI Bank Ltd.
Type - Public
Traded as - BSE: 532174
NSE: ICICIBANK
NYSE: IBN
BSE SENSEX Constituent
Industry - Banking, Financial services
Founded - 1955
Headquarters - Mumbai, Maharashtra, India
Area served - Worldwide
Key people - K. V. Kamath
(Chairman)
ChandaKochhar
(MD & CEO)
Products -Credit cards, Consumer banking, corporate banking, finance
and insurance, investment banking, mortgage loans, private banking,
wealth management
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Revenue - US$ 13.812 billion (2011)
Profit US$ -1.366 billion (2011)
Total assets -US$ 119.69 billion (2011)[1]
Total equitUS$ -12.401 billion (2011)[1]
Employees - 79,978 (2011)[1]
Website -www.icicibank.com
Products and Services
ICICI Bank offers a host of products and services to its clients, which
include Deposits, Loans, Cards, Investments, Insurance, Demat, NRI
Services and Online Services etc.
Loans
Home Loans
Loan Against Property
Personal Loans
Car Loans
Two Wheeler Loans
Commercial Vehicle Loans
Loans Against Securities
Loan Against Gold Ornaments
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Axis Bank
Axis Bank Limited, formerly UTI Bank, (BSE: 532215, LSE: AXBC) is an
Indian financial services firm that had begun operations in 1994, after theGovernment of India allowed new private banks to be established. The
Bank was promoted jointly by the Administrator of the Specified
Undertaking of the Unit Trust of India (UTI-I), Life Insurance Corporation of
India (LIC), GenYES Bank Limited (BSE: 532648) is an Indian Bank,
engaged in providing a range of banking and financial services.
The Banks business segments include Treasury, Corporate/Wholesale
Banking, Retail Banking, Corporate Finance, Transaction Banking and a
host of other Banking services. It was founded by RanaKapoor and his
partner (Late) Ashok Kapur, with the duo holding a collective financial stake
of 27.16%.
YES Bank has received significant national and international recognitions
which include Mr. RanaKapoor, Founder, MD & CEO being recognized as
the Entrepreneurial Banker of the Decade (2001-2010) by Bombay
Management Association India's No. 1 New Private Sector Bank in the
Financial Express-E&Y Best Banks Survey 2010 , India's Fastest Growing
Bank of the Year at the Bloomberg UTV Financial Leadership Awards
2011. YES Bank has become the first Indian Bank, and the third one
globally in the banking industry to receive certification for its 'Complaints
Management System (ISO 10002:2004)' by the British Standard's
Institution (BSI) as on August 25, 2010. The bank was also awarded the
ISO 27001:2005 Certification for its 'Information Security Management
System' by BSI.
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Eral Insurance Corporation Ltd., National Insurance Company Ltd., The
New India Assurance Company, The Oriental Insurance Corporation and
United India Insurance Company UTI-I hold a special position in the Indian
capital markets and have promoted many leading financial institutions in
the country. The bank changed its name to Axis Bank in April 2007 to avoid
confusion with other unrelated entities with similar name.[3] After the
Retirement of Mr. P. J. Nayak, Shikha Sharma was named as the bank's
managing director and CEO on 20 April 2009.
As on the year ended 31 March 2009 the Bank had a total income of
137.4504 billion (US$2.74 billion) and a net profit of 18.1293 billion
(US$361.68 million).On 24 February 2010, Axis Bank announced the
launch of 'AXIS CALL & PAY on atom', a unique mobile payments solution
using Axis Bank debit cards. Axis Bank is the first bank in the country to
provide a secure debit card-based payment service over IVR.
Axis Bank, previously known as UTI Bank, is one of the Big Four Banks of
India along with State Bank of India, HDFC Bank and ICICI Bank.
Established in 1994, it's the first of the new private sector banks in India to
start its operations, when Government of India opened the gate for the
private banks to flock into the Indian financial market. Though the bank
started its operation with the name UTI Bank, but later, in order to avoid
ambiguities and confusion with other discrete entities carrying the same
name, it changed its name to its current form (Axis Bank) in April 2007.
Axis Bank Limited recorded a total income of ` 13,745.04 crore as on the
year ended March 31, 2009. It also made a net profit of ` 1,812.93 crore in
the same financial year.
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Axis Bank has its registered office at Ahmedabad, while its central office is
located at Mumbai. Currently it has an extensive network of over 905
branches across the nation. It also has a network of more than 3894 ATMs
Axis Bank Limited
Type - Public
Traded as - BSE: 532215
LSE: AXBC
NSE: AXISBANK
Industry - Banking, Financial services
Founded - 1994
Headquarters - Mumbai, Maharashtra, India
Key people - Adarsh Kishore, (Chairman)
Shikha Sharma, (MD & CEO)
Products
Credit cards, consumer banking, corporate banking, finance and insurance,
investment banking, mortgage loans, private banking, private equity, and
wealth management
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Revenue - 198.26 billion (US$3.96 billion) (2011)
Net income - 33.44 billion (US$667.13 million) (2011)
Total assets - 2.42566 trillion (US$48.39 billion) (2011)
Employees - 21,640 (2010)
Website -www.axisbank.com
Loans Home Loan
Car Loan
Personal Loan
Loan Against Shares
Loan Against Property
Loan Against Security
Study Loan
Consumer Loan
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Yes Bank
In 2010, the bank announced the roll-out of a strategic blueprint, named
Version 2.0 of the bank, to further accelerate its business growth in the
retail banking space, with the objective to achieve by 2015, a balance sheet
size of Rs.1,50,000crore, deposits of 125,000 crore, advances of 100,000
crore, a pan India network of 750 branches and a human capital base
12,000 by 2015 [10].
Yes Bank Limited
Type - Private (BSE: 532648)
Industry - Banking & financial services
Founded - 2003-04
Founder(s) - Ashok Kapur and RanaKapoor
Headquarters - Mumbai, India
Key people - Ranakapoor (Founder) & (Ceo)
Products - Corporate and Institutional Banking, Financial Markets,
Investment Banking, Corporate Finance, Branch Banking, Business and
Transaction Banking, and Wealth Management business lines
Revenue - 4,665.01 crore (US$930.67 million) (2010-11)
Operating income - 1,190.38 crore (US$237.48 million) (2010-11)
Profit- 727.13crore (US$145.06 million) (2010-11)
Total assets - Rs. 363.8 billion at March 31, 2010
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Total equity - Rs. 30.7 billion at March 31, 2010
Employees - 3,034
Website -www.yesbank.in
Yes Bank India, founded under the initiative of RanaKapoor and Ashok
Kapur, is known for comprehensive banking and providing financial
solutions to its customers. The main mission of the Yes Bank in India is to
establish a hi-tech driven private Indian bank catering to the needs of the
emerging India. The founders got the financial assistance from the
Rabobank Nederland, the world's only AAA rated private bank, and three
respected global institutional private equity investors, CVC Citigroup, AIF
Capital and ChrysCapital. At present, Yes Bank India has forty fully
operational branches.
Activities:
The main feature that differentiates Yes Bank India in the banking industry
is their use of knowledge bankers who are industry experts in various
sectors of Indian economy thereby helping their valued customers with in-
depth knowledge of these sectors. In general the products and services
offered by the Yes Bank are:
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Corporate and Institutional Banking
Financial Markets
Investment Banking
Business and Transactional Banking
Retail Banking
Private Banking
The Yes Bank offers a package of value added services, known as the Yes
Touch. This includes International Debit Cards, 24 Hour ATM Access,
Internet Banking, Mobile Banking, Payment - Online Brokerage and Online
Travel Booking.
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Objective of the study
The following survey was mainly done with an objective to know the state
of mind of the customer who wanted to take loan from the bank& also to
know the attitude and preference of the type of bank loan regarding to his
need and bank interest rate according.
I. To know the customer satisfaction in public and private bank
II. To know the process of bank loan
III. To know the bank position of public
IV. To know the awareness customer for bank loan
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Scope of the study
The following survey was done parallel when an customer is going to bank
for loans. The study helps us to know the state of mind of the customer &
their expected charges regarding interest rate, Return, Annual paid up
amount, monthly installments, and so on.
The Bank is also benefited as he came to know what an customer expects
when he or she is going to.
Also if the Brokerage house is lacking in some areas, what is that and how
to overcome that.
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Research Methodology
I have conducted a survey to know the state of mind of the customer who
wanted to take loan & also to know the attitude and preference of the
prospective customer regarding private & public bank loan.
A Questionnaire is designed by me to collect the needed information
regarding my survey. For my survey I have taken 50 existing and
prospecting investors, I got the questionnaire filled by them to know the
state of mind of the customer who took loan from public and private bank,
their expected interest charges &also to know the attitude and preference
of the prospective investors regarding
Results are cautiously viewed as sample is coming from a specific
population. The response that is generated during this exercise isconverted in the form of percentage to have a comparative outlook. As the
number itself cannot explain the true picture. These percentage are then
represented through the simple tools like Bar graph, Pie charts.
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Type of Data
In my project I have used both
Primary Data
Secondary Data.
Primary Data: -
I include a questionnaire in my Research and the questionnaire filled by the
Existing customer who already taken the loan from public and private bank.
Secondary Data: - I take the information from the
official websites of banks
from electronic media
from print medi
.
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DATA
ANALYSIS
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Q.1.-Do you have account with public bank or private bank?
you have account
with public or privatebank
No. of
frequency
Public 32Private 18
Interpretation:
It measures the efficiency with which the relationship between public and
private banks is being used by a frequency is 50.These show the
relationship both the banks. 32 customer use public bank & 18 customers
used private bank.
0
10
20
30
40
public private
No. of frequency
No. of frequency
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Q-2.What kind of loan you own from bank?
Interpretation:
It measures the efficiency with which the public bank loans & private bank
loan.shows the percentage of the all loans. These may be the car loan,home loan, education loan,term loan, gold loan.publicbaks may be
highestpercentage of loan is the home loan, and lowest percentage of loan
is gold loan.
0%
Home loan
39%
Education loan
26%
Term loan
11%
Gold loan
2%
Car loan
22%
No.of frequency
Type of loan No of frequency
Home loan 18Educationloan 12Term loan 5Gold loan 1Car loan 10Others 4
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Q-3 what is limit of your bank loan limit ?
Limit of loanNo. offrequency
Less than 50000 8
50000 - 200000 12
200000 - 500000 16More than 500000 14
Interpretation:
It measures the efficiency with which the public bank loans.This graphical presentation shows the limit of loan. Lessthan 50000, 50000 to 200000, and 200000 to 500000 andmore than 500000, these analysis shows that the highest
limit of loan taken people between50000 to 200000 rupee.
0
5
10
15
20
Less than
50000
50000 -
200000
200000 -
500000
More than
500000
No. of frequency
No. of frequency
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4) Preferred interest rateNo. of frequency
Fixed rate38Floating rate 12
Interpretation:
It measures the efficiency with which the public bank loans. This graphical
presentation shows the two type of interest rate. Fixed interest rate and
floating interest rate. Major the frequency out off 50 the 12 bank charge thefloating interest rate, and 38 bank used fixed interest rate.
0
5
10
15
20
25
30
35
40
Fixed rate Floating rate
No. of frequency
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5) Difficulty inloan takingprocedure
No. offrequency
Yes 7No 40Somewhat 3
Interpretation:
It measures the efficiency with which the public& Private bank loans. This
graphical presentation shows the difficulty in loan taking procedure. These
may be all bank easily provided loan as per bank loan procedure.
0
5
10
15
20
25
30
35
40
45
YES NO Somewhat
No. of frequency
No. of frequency
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6) Use onlineservices
No. offrequency
Yes 40No 1 0
Interpretation:
It measures the efficiency with which the public bank loans. This graphicalpresentation shows the on line services. Now a days the customer aware
new technology so they used 85 % online services,
0
10
20
30
40
Yes No
No. of frequency
No. of frequency
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7) Time taken forsolving No. of frequency
banking problems and
loan issues
Immediately 1
Within 24 hrs. 36
Within 48 hrs. 13
Within 3 - 5 Business days 0
Interpretation:
It measures the efficiency with which the public bank loans. This graphical
presentation shows the time taken by bank for solving the banking problem
and loan issues the banks solve problem, immediately, with in 24 hrs. and
48 hrs. within 3-5 days, mostly all the bank solve the problem within 24 hrs
and some banks solve problem within 48 hrs.
0
5
10
15
20
25
30
35
40
Immidiately Within 24 hrs Within 48 hrs Within 3 - 5
Business days
More than a
week
Series 1
Series 1
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8) Satisfied with the services No. of frequency
Yes 48
No 2
Interpretation:
It measures the efficiency with which the public bank and private bank
loans. This graphical presentation shows the result of all survey satisfied
with bank services, so that 48 customer satisfied with 2 customer not
satisfied with bank service
0
10
20
30
40
50
60
Yes No
No. of frequency
No. o
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Findings
Most of the respondent chooses public sector bank because
the bank provides better services. Some of the respondentschoose the public bank is because the bank is providing more
ATM facility and so many branch in every sector also better
security to the customers.
The age group of 35yrs 55yrs respondents mostly is having
an account in public bank because they prefer security of their
account. Mostly females are having an account in Spublic bank.
And many of the respondents are not aware of the many
services rendered by the public and private bank. The few are
deposit cash in ATM, request for cheque book in ATM, end of
the day balance in mobile, etc. Some of the respondents to
choose the private sector bank is because the bank is more
reliable to the customers.
And the salaried persons more prefer the private sector bank
because they provide more schemes to them.
Most of the respondents are using e-banking services for
transfer the funds and bill payments.
The credit crises have head minimum impact on customers
confidence in the banking. Majority of the customers are also very satisfied with the
services they get from their banks.
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Suggestions
Since many of the respondents are not aware of there key
services. The bank has to take some initiatives.
The bank can post a list of services that they are rendered to
the customers inside the bank Premises.
And they can post demo of all these services in their bank
website.
Embrace online innovation.
Create brand ambassadors.
The bank can also send a post/email to their customers by
informing there services and how to proceed with that and all
details they can mention it in the post/emails.
Brand enhancement programs.
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Conclusion
The basic objective of my research was to analyze the awareness
among customers for public bank & private bank in India. It gives
direction to research tools, research types and techniques. Although
the findings reveal that people know about the services but still many
people are unaware and many of them are nonusers so the bank
should by promotion try to retain the customers. Banks should look
forward to have some tieups with other financial institutions toincrease the service base.
Since both the banks are competing equally with each other. But now
a day private bank also equally competition with public bank.The
middle aged people more preferring banksloan because they provide
more safety to their account&benefits.
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Bibliography
Websites
www.wikkipedia.com
Google search
Yahoo search
Bank websites
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Questionnaire
Name:
Address:
Occupation:
Annual Income:
Name of your Bank which you have account:
1. Do you have account with private or public sector bank?
A) Public
B) Private
2. Do you own any loan from this bank?
A) Yes
B) No
3. If no, then what is the name of the bank you own loan?
4. What kind of Loan you own from this bank?
A) Home Loan D) Gold loan
B) Education Loan E) Car Loan
C) Term Loan F) Other
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5. What is the term of your loan?
A) Less than 1year
B) 1year 3years
C) 3years-5years
D) more than 5years
6. What is the limit of your bank loan?
A) Less than 50,000
B) 50,000-2, 00,000
C) 2, 00,000-5, 00,000
D) More than 5, 00, 000
7. Which interest rate do you prefer?
A) Fixed rate
B) Floating rate
8. Do you feel that the procedure to take loan with the bank wasdifficult?
A) Yes, to a certain extent
B) No, it was easy
9. Do all the loan related informations are provided to you wheneverrequired ?
A) Yes
B) No
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10. Are you able to use banking loan services online?
A) Yes
B) No
11. How quickly were your banking problems and issues related to loanservices addressed by the bank staff?
A) Immediately
B) Within 24 hours
C) Within 48 hours
D) Within 3-5 business daysE) More than a week
F) Some issues are still pending
12. Are you satisfied with the services?
A) YesB) No
13. You want to shift to another bank, whichbank?