customer satisfaction questionnaire - liftshop

24
LIFTSHOP ELEVATOR BOUTIQUE Lift Shop Pty Ltd, trustee for Lift Shop Trust ABN 65 193 317 692 License No 215101 C Toll Free Help Centre 1800 440 714 Fox 02 9666 3949 liftshop.com.ou elevotorboutique.com.ou Customer Satisfaction Questionnaire Site Identifier: Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ. Th w .d w1r 1 , end r licable �--+ , ·eon Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction m�mmm��E�===�=z�==�==��m�111n�u. Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop Would you recommend Lift Shop to others Would you use Lift Shop again May we use you as a reference? Yes � No D Other comments: (please add a page if you wish) 1 /75 Corish Circle 1 /75 Corish Circle l / l Belgium Avenue Eastgardens 2036 Eastgardens 2036 Richmond 3121 P 02 9666 3939 P 03 9421 4222 Build and Design Centre 66 Merivole Street South Bank 4101 P 07 3014 0633 X X DB�JB �- Home Bose Pacific Design Center 55 Salvodo Road 8687 Melrose Avenue, Suite B-110 Subiaco 6008 West Hollywood CA 90069 P 08 9460 0666 P 855 326 8847

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Page 1: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fox 02 9666 3949

liftshop.com.ou

elevotorboutique.com.ou

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Th w .d w1r 1 , end r

licable ��-=-i-11 , ·eon

Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

)S '£

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m�mmm���E�===�=z�==������==������m����111n�u. X: Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes � No D

Other comments: (please add a page if you wish)

1 /75 Corish Circle 1 /75 Corish Circle l / l Belgium Avenue

Eastgardens 2036 Eastgardens 2036 Richmond 3121

P 02 9666 3939 P 03 9421 4222

Build and Design Centre

66 Merivole Street

South Bank 4101

P 07 3014 0633

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:;,{ ><

X

DB�JEiB �-

)<.

Home Bose Pacific Design Center

55 Salvodo Road 8687 Melrose Avenue, Suite B-110

Subiaco 6008 West Hollywood CA 90069

P 08 9460 0666 P 855 326 8847

Page 2: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lilt Shop Pty Ltd, trustee for Lilt Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liltshop.com.au

elevatorboutique.com.au

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

11-ic aw d w ni ,c leudE'r

Please mark x . A mark of 5 is great, 3 is satisfactory and 1 is veri'. oor, or blank if Not A licable U.W.,M,,11��-�&1,.,JM.i.u....----�----------__,;.-------'DDDDD Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

�ltiSii®lm1m,t1tfflfflffl'!tiiHrnlttt10N Si" �:�iliL/UI l 1a :/ii��,?lliiWIIIIOBDD Were you kept informed of progress leading to start on site 7

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, Le. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes □ No □

✓ ,/ .j

r,nenn J

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r 1 a

(or blank if you wish) Date: . . . 6.l�:-:- \9.:.:-:- � \ .. f

Your Company: (if applicable) . . G..9. .�.........................

l /75 Corish Circle l /75 Corish Circle l /l Belgium Avenue Build and Design Centre Home Base Pacific Design Center

Eostgordens 2036 Eostgardens 2036 Richmond 3121 66 Merivole Street 55 Salvado Rood 8687 Melrose Avenue, Suite B- ll 0

P 02 9666 3939 P 03 9421 4222 South Bonk 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8 847

Page 3: Customer Satisfaction Questionnaire - Liftshop

\ LIFTSHOP

® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leader Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift: Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback heips us continually improve. Thank you for helping us by completing this CSQ.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable · ·. · · · 111111110

Was selecting the appropriate lift from the range easy and logical X, Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

w,;m,1m,fl;1mii,i:f1it•iht•mttfflijjjf;1!tt/16ifllll:.fflWWlit-BIIIIIID Were you .kept informed of progress leading to start on site K Were you assisted with site preparation leading to start on site t\ Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installatioi:!._ staff_always safe and clec;tn in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

K 'X \>< \x' �

Was the _lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you

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Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes ij] No D

Other comments: (please add a page if you wish)

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:?riii:::::J:::73;;;2::::::�ii.i.::::::1£&:::::?�i:::::::::::::::::::::::::::::::::. Name: <c_.. (or blank if you wish) Date: .... ..l9. .. lr?/..c7 ...... . Your Company: (if applicable) ...... .................................. Contact Phone: ......

2.... ..

HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Meriva le Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 4: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fox 02 9666 3949

liftshop.com.au

elevotorboutique.com.ou

Customer Satisfaction Questionnaire The c. we.rd w;11 1ing lee.de

Site Identifier: Address of Lift: Type of Lift: Property Type:

Our goal is to be the qe�t 9t ,W�qt Wf_do-::- bestJifts, best value and best service. Your teedt5ac he ps us c-ont1nua1 y improve. �, -. - - - -- --------Thank you for helping us by completing this CSQ.

Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful _and professi?nal Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were t�e installation s_tajf_ always safe and cl!7an in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident were you :sati:sfied with the lift installed and me service provided oy Lift �mop

Would you recommend Lift 'shop to others Would you use Lift Shop again

May we use you as a reference? Yes � No D

Other comments: (please add a page if you wish)

,, ( '. ,!! -

l /75 Corish Circle l /75 Corish Circle l / l Belgium Avenue

Eastgardens 2036 Eastgardens 2036 Richmond 3121

P 02 9666 3939 P 03 9421 4222

Build and Design Centre

66 Merivale Street South Bonk 4101

P 07 3014 0633

Home Base 55 Solvodo Rood

Subiaco 6008

P 08 9460 0666

'fl I,

Pacific Design Center 8687 Melrose Avenue, Suite B-ll 0 West Hollywood CA 90069

P 855 326 8847

Page 5: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949 liftshop.com.au

The award winning leader

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the Sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation st;:iff always safe and c!ean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

Customer Satisfaction Questionnaire

Site Identifier:

Lift Shop cares about its customers. Our goal is to be the best 2-t what we do' - best lifts; best value and best service· . Your feedback helps us continually improve. We thank you for helping us by completing this CSQ and for giving us the opportunity to be of service.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable

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May--;_,e u�e-you ;s--;-reference? �- If you do not consent to our using your name·or comments made·by you on

this form in our advertising materials, please tick the following box:

Other comments: (please add a page if you wish)

Name:

Your Company: (if applicable)

HEAD OFFICE SHOWROOMS Sydney Melbourne

(or blank if you wish) Date: .... 2.-.9..;.,'\.\/;2..0 \ /

Contact Phone: .. ...

Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 6: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP/? ® Lift Shop Ply Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift:Type of Lift: Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service.Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

The award winning leader

and 1 is very poor, or blank if Not Applicable

Was selecting the appropriate lift from the range easy and logicalWas the documentation describing the lift complete and accurateWere the sales staff always informed, courteous, helpful and professionalWas positive guidance and assistance provided so that you understood yourobligations and works required

UIIIIIID

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X

When pte arin · the site and installln ,the· lift: '•�Vi:· V • • •• ,,··: - :' ·-r-·.- ·, ._. .. 111111110X Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on siteWas the start on site date as agreed and works proceeded promptlyWere the installation staff helpful and professionalWere the inst81!ation staff always safe and clean in their conductDid the installation staff finish the lift properly and complete it on timeDid everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expectedWere the workings of the lift fully explained to youDid the lift function how you expectedWere the maintenance requirements and after sales support properly describedDid riding the lift make you feel safe and confidentWere you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to othersWould you use Lift Shop again

Ma-y we use-you as a ;ef.erence? Y.es D Other

comments: (please add a page if you wish)

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...1f you wish) Date· ....... ... .. .. ... /.. ...... .. . .

Contact Phone: ...... Your Company: (if applicable)

HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 7: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liltshop.com.au

elevatorboutique.com.au

.

Customer Satisfaction Questionnaire

Site Identifier:

Our goa l is to be the best at wh at we do - . best lif ts, best value and best se rvice Your feedback hel ps us contin ually i mproveThank y o u for hel ping us b y completing this CSQ.

Was selecting the appropriate lift from the range easy and logical Was u·1e docarnentation-tlescribiflg Hie l·ift-compiete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over completa. claan. and appaared as you expacted Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes �NoD

Other comment s: (ple a se add a page if you w ish)

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1 /75 Corish Circle 1 /75 Corish Circle 1 / 1 Belgium Avenue Build and Design Centre Home Base Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivole Street 55 Salvado Road 8687 Melrose Avenue, Suite B- 110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 8: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C LIFTSHOP Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leaderCustomer Satisfaction Questionnaire

Site Identifier: 1

ELFO

Lift:

Type Address

of Lift:of

Property

Type:

COMMERCIAL

Lift Shop cares about its customers. Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. We thank you for helping us by completing this CSQ and for giving us the opportunity to be of service.

Was selecting the appropriate lift from the range easy and logical Was the documenta_tion de�cribing the lift complete and accurate Were tne Sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood yourobligations and works required

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptlyWere the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expectedWere the workings of the lift fully explained to youDid the lift function how you expected Were the maintenance requirements and after sales support properly describedDid riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

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Wouid you use Lift Shop again �

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HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle

Eastgardens 2036

1/75 Corish Circle

Eastgardens 2036

P 02 9666 3939

1/1 Belgium Avenue Build and Design Centre

Richmond 3121 66 Merivale Street

P 03 9421 4222 South Bank 4101

P 07 3014 0633

Home Base Expo

55 Salvado Road

Subiaco 6008

P 08 9460 0666

Pacific Design Center

8687 Melrose Avenue, Suite B-110

West Hollywood CA 90069

P 855 326 8847

Page 9: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

elevotorboutique.com.ou

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift: Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes � No D

Yol'.lr Company..: (if apR]_icable)_ = . ..... ......... :.:..:.:··

l /75 Corish Circle 1 /75 Corish Circle l / l Belgium Avenue

Eostgordens 2036 Eostgordens 203 6 Richmond 3121

P 02 9666 3939 P 03 9421 4222

Build and Design Centre

66 Merivale Street

South Bank 4101

P 07 3014 0633

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Home Base

55 Solvodo Road

Subiaco 6008

P 08 9460 0666

Pacific Design Center

8687 Melrose Avenue, Suite B-ll 0

West Hollywood CA 90069

P 855 326 8847

Page 10: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leader

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate_li�m__!t!_e range ea�t--9,.nq_lQglc,--=a:.....I �------was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

r;:,;m;.:mmmmiilt=tfft¥iiGMffllii,t•i1tt16'111t#af.fGilllilllllllBBmllDDII Were you kept informed of progress leading to start on site ")< Were you assisted with site preparation leading to start on site )< Was the start on site date as agreed and works proceeded promptly X Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the 11ft installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes l2J No D

Other comments: (please add a page if you wish)

x X

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HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Meriva le Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 11: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop Pty Ltd, trustee for Lift Shop Trust

LIFTSHOP ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift: Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

The award winning leader

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable

Was selecting the appropriate lift from the range easy and logical ---- <---=---------

Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

When re arin the site and installin the lift · '· · : /''H '·i,_ : ·. •

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Installation · ' · - ' �. · · ·

Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes �No D

Other comments: (please add a page if you wish )

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Your Company: (if applicable) Contact Phone: . . . . . . . . . . . . . .

HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 12: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ELEVATOR BOUTIQUE

Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101 C

Toll Free Help Centre 1800 440 714 Fox 02 9666 3949

liftshop.com.ou

elevatorboutique.com.au

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift: E1 WITH SHAFT

Property Type: RESIDENTIAL

Our goal is to be the best at what we do - best lifts, best value and best service.

Your feedback helps us continually improve.Thank you for helping us by completing this CSQ.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable�==��.:.&,U'.ill ����m:Ll�����������1s.111lL D Was selecting the appropriate lift from the range easy and logical

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Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did ev�rything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service proyided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes �

No D Other comments: (please add a page if you wish)

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Eostgordens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bonk 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 13: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 31 7 692 License No 21 51 0 lC

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.cam.au

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable

Was selecting the appropriate lift from the range easy and logical

Was the documentation de.sccibing be lift c_o.mple.te arui..accurate ____ _

Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

Whe·n preparin the site and installin the lift . Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

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Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes �NoD

Other comments: (please add a page if you wish)

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Eastgardens 2036

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Eastgardens 2036

P 02 9666 3939

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Richmond 3121

P03 9421 4222

Build ond Design Centre

66 Merivale Street

Sauth Bank 410 l

P 07 3014 0633

Home Base

55 Salvada Road

Subiaco 6008

P 08 9460 0666

Pacific Design Center

8687 Melrose Avenue, Suite 8-110

West Hollywood CA 90069

P 855 326 8847

Page 14: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift:Type of Lift: E2 WITH SHAFT Property Type: COMMERCIAL

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were fne sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Installation· ·: • '�; , ·

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes � D

Other comments: (please add a page if you wish)

HEAD OFFICE SHOWROOMS Sydney Melbourne

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue

Eastgardens 2036 Eastgardens 2036 Richmond 3121

Brisbane

Build and Design Centre

66 Merivale Street

The award winning leader

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Home Base Expo Pacific Design Center

55 Salvado Road 8687 Melrose Avenue, Suite 8·110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 15: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

The award winning leader

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Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and ;:ifter sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

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HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 16: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C LIFTSHOP Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

When re arin the site and installin the lift · -.

Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Installation · · · · , · :' "

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

General · ' · ' ·

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes �NoD

Other comments: (please add a page if you wish)

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Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 17: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leader

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable • I • I . .

�,..;;.,;.. 111111110 Was selecting the appropriate lift from the range easy and logical X Was the documentation describing the lift complete and accurate

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Was positive guidance and assistance provided so that you understood your obligations and works required

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Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

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May we use you as a reference? Yes �NoD

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1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center Eastga rd ens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Sa Iva do Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 18: Customer Satisfaction Questionnaire - Liftshop

Lift Shop pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C LIFTSHOP Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier: Our goal is to be the best at what we do - best lifts, be st value and be st servi ce. Your feedback helps us continually improve . Thank you for helping us by completing this CSQ.

The award winning leader

and 1 is very poor, or blank if Not Applicable

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Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

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Eastgardens 2036 Richmond 3121

P 02 9666 3939 P 03 94214222

Brisbane Perth Los Angeles

Build and Design Centre Home Base Expo Pacific Design Center

66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 19: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop pty Ltd, trustee for Lift Shop Trust LIFTSHOP ABN 65 193 317 692 License No: 215101C

Toll Free Help Centre: 1800 440 714 Fax: 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier:

Address of Lift:

Type of Lift:

Property Type:

The award winning leader

Lift Shop cares about its customers. Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. We thank you for helping us by completing this CSQ and for giving us the opportunity to be of service.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the Sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

When preparin the site and installin the lift Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

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Installation ·, .,, . , · - _- - , · · ·· · · · , ······. -· '.Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

General . · ·: · , · ,.. -' · · · : · · ·

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? D If you do not consent to o�ing your name or comments made by you on

this form in our advertising materials, please tick the following box: �

Other comments: (please add a page if you wish)

Name: ........................................................... .

\ (or blank if you wish) Date: ..... tZ,..,7/4/l[J .. ..

Your Company: (if applicable) ................................... Contact Phone: ..... HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane

1/75 Corish Circle,

Eastgardens 2036

1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre

Eastgardens 2036 Richmond 3121 66 Merivale Street

T: 02 9666 3939 T: 03 9421 4222 South Bank 4101

T: 07 3014 0633

Perth Los Angeles

Home Base Expo Pacific Design Center

55 Salvado Road 8687 Melrose Avenue, Suite B-110

Subiaco 6008 West Hollywood, CA, 90069

T: 08 9460 0666 T: 855.EBOUTIQUE (326.8847)

Page 20: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C LIFTSHOP Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leader Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift:Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service.Your Thank you

feedback for

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When re arin the site and installin the lift' · · · · · · · ··· " · · ·

Were you kept informed of progress leading to start on site Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Installation ·

Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes � No D

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1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 9421 4222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 21: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

liftshop.com.au

The award winning leader

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

When re arin thesite andinstallin the lift·,·:,,· ·· __ .·,·-�- · ·.-'· · .. · .-..Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

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Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes � No D

Other comments: (please add a page if you wish)

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Your Company: (if applicable) . . .

HEAD OFFICE SHOWROOMS Sydney Melbourne Brisbane Perth Los Angeles

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre Home Base Expo Pacific Design Center

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street 55 Salvado Road 8687 Melrose Avenue, Suite B-110

P 02 9666 3939 P 03 94214222 South Bank 4101 Subiaco 6008 West Hollywood CA 90069

P 07 3014 0633 P 08 9460 0666 P 855 326 8847

Page 22: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ® Lift Shop Pty Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 21510,C

Toll Free Help Centre 1800 440 714 Fox 02 9666 3949

liftshop.com.ou

Customer Satisfaction Questionnaire

Site Identifier:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

When re arin the site and installin the lift· · , • · · · ·

Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

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May we use you as a reference? Yes D No�

Other comments: (please add a page if you wish)

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Richmond 3121

Build and Design Centre

66 Merivale Street

Home Bose Pacific Design Center

P 03 9421 4222 South Bonk 410 l P 07 3014 0633

55 Solvodo Rood

Subiaco 6008 P 08 9460 0666

8687 Melrose Avenue, Suite B-110

West Hollywood CA 90069

P 855 326 8847

Page 23: Customer Satisfaction Questionnaire - Liftshop

LIFTSHOP ill> Lift Shop Ply Ltd, trustee for Lift Shop Trust

ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fox 02 9666 3949

liftshop.com.au

Customer Satisfaction Questionnaire

Site Identifier: Address of Lift: Type of Lift: Property Type:

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Please mark (x). A mark of 5 is great, 3 is satisfactory and 1 is very poor, or blank if Not Applicable · • · • · · ·

IJIDIIIID Was selecting the appropriate lift from the range easy and logical '( Was the documentation describing the lift complete and accurate Were the sales staff always informed, courteous, helpful and professional Was positive guidance and assistance provided so that you understood your obligations and works required

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When re arin the site and installin the liW! ,_.·. :-;� , :,�, \•:-:; : · ·. ·;.·,.- �· ::�:5. ,,1.: · -, 111111110� Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site Was the start on site date as agreed and works proceeded promptly Were the installation staff helpful and professional Were the installation staff always safe and clean in their conduct Did the installation staff finish the lift properly and complete it on time Did everything happen as you believed it would, i.e. to your full satisfaction

Installation ·,.,. ·. ·' ,- .-.·-· · · ·. · · "· Was the lift handed over complete, clean, and appeared as you expected Were the workings of the lift fully explained to you Did the lift function how you expected Were the maintenance requirements and after sales support properly described Did riding the lift make you feel safe and confident Were you satisfied with the lift installed and the service provided by Lift Shop

Would you recommend Lift Shop to others Would you use Lift Shop again

May we use you as a reference? Yes � No D

Other comments: (please add a page if you wish)

"

IJIDIIIID

(or blank if you wish) Date: ......................... .

Your Company: (if applicable) �'J . . . .

O�.At_ ...... Contact Phone: . .

1 /75 Corish Circle

Eastgordens 2036

1 /75 Corish Circle

Eastgordens 2036

P 02 9666 3939

1 /1 Belgium Avenue

Richmond 31 21

P 03 9421 4222

Build and Design Centre

66 Merivale Street

South Bank 4101

P 07 3014 0633

Home Base

55 Salvodo Rood

Subiaco 600B

P 08 9460 0666

Pacific Design Center

8687 Melrose Avenue, Suite B-110

West Hollywood CA 90069

P 855 326 884 7

Page 24: Customer Satisfaction Questionnaire - Liftshop

® Lift Shop Pty Ltd, trustee for Lift Shop Trust

LIFTSHOP ABN 65 193 317 692 License No 215101C

Toll Free Help Centre 1800 440 714 Fax 02 9666 3949

Customer Satisfaction Questionnaire

Our goal is to be the best at what we do - best lifts, best value and best service. Your feedback helps us continually improve. Thank you for helping us by completing this CSQ.

Was selecting the appropriate lift from the range easy and logical

Was the documentation describing the lift complete and accurate

Were the sales staff always informed, courteous, helpful and professional

Was positive guidance and assistance provided so that you understood your obligations and works required

When preparin the site and installin the lift Were you kept informed of progress leading to start on site

Were you assisted with site preparation leading to start on site

Was the start on site date as agreed and works proceeded promptly

Were the installation staff helpful and professional

Were the installation staff always safe and clean in their conduct

Did the installation staff finish the lift properly and complete it on time

Did everything happen as you believed it would, i.e. to your full satisfaction

Installation · ·

Was the lift handed over complete, clean, and appeared as you expected

Were the workings of the lift fully explained to you

Did the lift function how you expected

Were the maintenance requirements and after sales support properly described

Did riding the lift make you feel safe and confident

Were you satisfied with the lift installed and the service provided by Lift Shop

liftshop.com.au

The award winning leader

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General · · · ···' · ·, ·· · · · · ·· · ... ·· ' · ···� · _, · 111111110 )(J Would you recommend Lift Shop to others

Would you use Lift Shop again

May we use you as a reference? Yes }2QJ No D

Other comments: (please add a page if you wish)

Your Company: (if applicable) ....................................... .

HEAD OFFICE SHOWROOMS Sydney Melbourne

Contact Phone:

Brisbane

1/75 Corish Circle 1/75 Corish Circle 1/1 Belgium Avenue Build and Design Centre

Eastgardens 2036 Eastgardens 2036 Richmond 3121 66 Merivale Street

P 02 9666 3939 P 03 9421 4222 South Bank 4101

P 07 3014 0633

Perth Los Angeles

Home Base Expo Pacific Design Center

55 Salvado Road 8687 Melrose Avenue, Suite B-110

Subiaco 6008 West Hollywood CA 90069

P 08 9460 0666 P 855 326 8847