customer service monitoring for linkedin
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MONITORING YOUR EMPLOYEES SERVICE
Independent Value for moneyUnbiased
Let us show you how…
What is it your customer wants?
“I want it to be easy. Friendly, helpful, knowledgeable &
easy”
We ask.
On a quarterly basis, we ask UK consumers about various industries, and what their priorities are when
contacting/shopping with them
UK CUSTOMER SURVEYS
What is it your customer wants?
We also offer…
MYSTERY SHOPPING
In a discreet and subtle way our UK wide team can visit you unannounced or on a chosen day/time.
This can be in 1 location or across several hundred.
MYSTERY SHOPPING
QUALITY MONITORING
We also offer…
You collate the cases and send them to us to audit.
QUALITY MONITORING
Whichever way your customers contact you, we can help.
QUALITY MONITORING
BEST PRACTICE SESSIONS
We also offer…
Meet with other Customer Service Directors to learn about our quarterly survey results.
BEST PRACTICE SESSIONS
Use it as an opportunity to simply network…
BEST PRACTICE SESSIONS
See what they do to monitor and train their employees
BEST PRACTICE SESSIONS
We also offer…
TOOLKITS & TRAINING
We offer…
Do you feel like you’re reinventing the wheel?
We can provide you with useful techniques to training great service.
TOOLKITS & TRAINING
But not just reporting…bringing your feedback to life
NOT JUST REPORTING
And then….. we’ll send you a report
We provide our feedback in the form of a video that has sound clips, illustrations and suggestions.
We like to share… so we think the whole of your team may want to see it too!
NOT JUST REPORTING
But don’t worry…
We’ll provide a written & graphical report too.
NOT JUST REPORTING
We have over 10 years experience in service…& monitoring service.
We’re passionate about not just good… but great
service. To you & your customers.
Our head office is based in Chester but our
mystery shoppers are UK wide. WHY US?
We can be set up in just 3 weeks, saving
you time & money on short term monitoring
Plus….No long term contracts.
We keep tight control of our costs, so we know we’re competitive and great value for money.
WHY US?
