customs reform & modernisation action plan (third … · customs reform & modernization. 4....

AAccttiioonn PPllaann 22000099--22001133 ((22006666//6677--22006699//7700))

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CCuussttoommss RReeffoorrmm && MMooddeerrnniissaattiioonn

AAccttiioonn PPllaann 22000099 —— 22001133

((TThhiirrdd PPhhaassee))

Government of Nepal Ministry of Finance

DEPARTMENT OF CUSTOMS July, 2009


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PREFACE

This Action Plan 2009/2013 is the accumulation of input from various international agencies and groups over the years, including senior staff of the Department of Customs, Nepal. Over the years, and particularly since 2003, international donor groups and agencies have been reviewing and providing advice on how Nepal Customs should proceed along the reform and modernization path. The first effort towards consolidating the recommendations and advice offered by the international groups was the development of the Reform and Modernization Plans, 2003-2006 and 2006-2009. These Plans started Nepal Customs down the road of reform and modernization and were the forerunners of our current Plan. Work began in earnest in 2007 when the Asia Pacific Regional Office for Capacity Building (ROCB) of the World Customs Organization prepared a Diagnostic Study report on the Department of Customs, Nepal, followed by a workshop for the development of an action plan and then in 2008/2009 when the International Monetary Fund [IMF] provided technical assistance across a number of areas, including working with Customs management on a more comprehensive Plan. The first step before preparing Action Plan 2009/2013 was to review and rewrite our strategic statements so that we were clear as to our Vision, Mission and key Strategies so that all of our objectives and activities contained in the Plan would be in support of those goals. Then followed a review of past reports from international groups so as to ensure that the new Plan took into account all of the key modernization recommendations from those documents. The Department of Customs, Nepal now believes that Action Plan 2009/2013 is more structured and strategically focused than previous efforts and therefore more suitable for guiding our reforms over the next several years.


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VISION, MISSION, VALUES AND STRATEGIES VISION [our view of the desired future of the organization] Contribute to the economic and social prosperity of the country by providing professional and quality assured Customs services to world standards. MISSION [our organization’s fundamental purpose] Promoting and facilitating legitimate trade, protection of society and collecting the revenue VALUES [behavior and ethics we expect from our staff] Our professional relationships with the commercial community, other State organizations and the public will be based on:

• Mutual respect • Equality • Integrity and honesty • Transparency, and • Courtesy, dedication and excellence

STRATEGIES [broad or high level statements on which the organization will focus to achieve its vision]

1. Facilitate legitimate trade and industry 2. Protect society and ensure compliance with the law 3. Collect the correct revenues to be paid to the Government 4. Compile and maintain imports and exports statistics ,including an

information database 5. Modernize and enhance Customs management , Administration and

infrastructure 6. Promote a culture of integrity within Customs and identity measures

to combat corruption 7. Maximize the computerization of Customs processes 8. Improved and efficient passenger clearance systems in the Airport

and Land Customs Offices 9. Effectively communicate the business of Customs, both internally and

externally and promote cooperation with stakeholders


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IMPLEMENTATION STRATEGIES Department of Customs will utilize two key systems of management, namely:

1. Preparing a long term strategic plan with objectives to be achieved for each area of the business of the organization, and an annual plan which defines in specific and time bound detail the activities to be achieved for the year with performance measurements and an allocation of responsibilities for implementation.

2 Frequent monitoring of the plan to ensure risks against possible

non achievement are identified at an early stage so that remedial actions can be taken.


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Strategy 1: Facilitate Legitimate Trade and Industry Ref Objective Activities Performance Indicators Due Date Responsibility

1. Study the international conventions and use relevant international standards as the basis for import and export.

1. Study and used

2009/2010

Director, Customs Reform & Modernization

2. Reengineer all of the Customs clearance procedures involved with the import and export of goods in line with the Revised Kyoto Convention: Including • documentation • data required • procedures • use of profiling /risk analysis,

with the aim that the majority of legitimate consignments will be cleared with minimal intervention and within acceptable time frames.

1. Review completed and report and recommendations submitted taking into account the Revised Kyoto Convention.

2009/2010

Director, Customs Reform & Modernization/ UNCTAD

3. Prepare working manuals including of ASYCUDA and integrated tariff and carry out staff training and trader education.

1. Manuals prepared and training/education carried out.

2009/2010

Director, Customs Reform & Modernization/ UNCTAD/Director, Tariff

1.1

Improve facilitation for import and export consignments and thereby encourage voluntary compliance with legal requirements.

4. ASYCUDA system to be amended, as necessary, to allow for the revised procedures and processes

1. ASYCUDA amended and operational in line with the approvals in 1 above.

2009/2010 Director, Customs Reform & Modernization/ UNCTAD


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5. Trial the full electronic clearance system at Tribhuban Airport Customs Office, Kathmandu and Inland Container Depot (ICD) Customs Office, Sirsiya.

1. Trial implemented and an evaluation completed.

2009/2010 Director, Customs Reform & Modernization Lab Division & Director, Inspection

6. Carryout an evaluation and review of processes to determine the best solution to implement other key modules of transit manifest, warehousing and reporting.

1. Review and evaluation complete.

2. Donor Assistance agreed that may be as necessary.

2010/2011 Director, Customs Reform & Modernization

7. Carry out review into the feasibility and costs / benefits of establishing at major customs points, laboratories, banks, quarantine offices and a help desk.

1. Review completed and report and findings submitted for consideration.

2009/2010


8. Periodical Review of formalities of export and Import procedures.

1. Periodical review completed.

Annually before budget speech



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Strategy 2: Protect Society and Ensure Compliance with the Law

Ref Objective Activities Performance Indicators Due Date Responsibility 1. Carry out review to determine the

minimum resources necessary to increase the number of border patrols to an effective level.

1. Number of patrolling visits and volume of seizures and additional revenue gained.

2009/2010

Director, Inspection

2 Improve the coordination among border agencies, local agencies, local security wings & Regional Revenue Investigation Office.

1. Number of meetings with the various agencies and progress review reports and implementation of agreements

On going

Director, Inspection/Chief Customs Officers

3. Ensure that all of the other agencies are aware of Customs Risk Based Approach to the clearance of imports and exports in line with international best customs practices.

1. Clear operational modalities outlined to all the other agencies.

2009/2010 Director, Inspection.

4. Increase searches & surprised visits of warehouses suspected of holding illegally imported goods.

1. Number of searches and volume of seizure amounts, including additional revenue gained. Number and percentage of warehouses where nothing found, as a % of total searched.

2009/2010


2.1 Improve the controls over illegal border trade to safeguard the revenue and intercept smuggled, pirated and counterfeit goods detrimental to the country’s wellbeing

5 Review the need to form a separate Customs Security force under the Customs Chief command.

1. Review with recommendations submitted.

2009/2010



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6. Establish an intelligence unit in major Customs offices.

1. Job description drawn up, staff identified and training programme arranged.

2009/2010

Director, Administration

7. Establish a secure hotline system. 1. Hotline established. 2009/2010 Director, Inspection

8. Establish a flying squad cell at central level.

1. Job description drawn up and cell established.

2009/2010 Director, Inspection

9 Organise cross border meetings with Customs counterparts.

1. Minutes of meeting submitted.

2009/2010 Director, Inspection/Chief Customs Officers

10. Establish a mechanism to effectively control the illicit drugs, Fake Currencies, Pirated and counterfeit goods.

1. A joint committee including all stakeholders' agencies is formed.

2. Established regular information exchange with internal and external agencies.


1. Set up a team to identify sensitive areas

1. Team formed to identify sensitive areas.


2. Prioritize the sensitive areas 1. Identified sensitive areas & prioritized.


3. Orientation and training programs for armed forces

1. Numbers of orientation programmes conducted


4. Armed revenue forces mobilized in sensitive areas

1. Frequency of mobilisation of armed revenue force.


2.2 Mobilize Revenue armed police in high risk areas to counter smuggling and revenue evasion

5. Evaluate the mobilization of forces

1. Increase in revenue declared and smuggling identified at Customs posts.

Ongoing Director, Inspection


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1. Scrutinize profiling information & maintain

1. Informant's records maintained.


2. Use information for curbing unauthorized trade

1. Number of successful occasions and additional revenue and/or smuggled goods found.


2.3 Motivate informants for vital information about smuggling, revenue evasion and unauthorized trade

3. Develop a policy for recruitment of informants

1. Policy approved 2009/2010 Director, Inspection


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Strategy 3: Collect the Correct Revenues to be paid to the Government. Ref Objective Activities Performance Indicators Due Date Responsibility

1. Determine how the Valuation Database can be interfaced with the ASYCUDA as an interim measures.

1. Report and recommendations on interface between the two systems.

2009/2010

UNCTAD

2. Designate specialist valuation officers in DOC to routinely check declared import values using risk selection and statistical sampling methods.

1. Officers appointed and procedures amended accordingly.

2009/2010

Director, Valuation & PCA Division

3. Valuation officers to be provided access to ASYCUDA import database and relevant hard copy reports.

2. Access provided.

2009/2010 Director, Valuation & PCA and Director, Customs Reform & Modernization.

4. Develop, maintain a central valuation database and ensure access at regional and local levels including preparation of an international price index and disseminate it to the customs offices.

1. Installation and operation of WAN

2. Valuation Database software in place.

3. Frequency of up date of valuation database

4. Monthly dissemination of data to other Customs offices

2009/2010 Director, Valuation & PCA and Director, Customs Reform & Modernization.

5. Develop a manual for Valuation & PCA purposes and implement it

1. Valuation Manual disseminated and implemented

2009/2010 Director, Valuation & PCA

3.1 Strengthening of Valuation system in line with WTO valuation principle in order to maximise the revenue collection

6. Conduct three national interaction seminars for chief customs officers to implement integrated valuation system

1. Three valuation seminars carried out and integrated valuation system

2009/2010

Director, Valuation & PCA


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implemented.

7. Effectively implement the provision of purchasing under valued goods

1. Under valued goods purchased

On going Director, Valuation & PCA

1. Conduct risk based Post Clearance Audits

1. 200 PCAs completed and additional revenue and other infringements documented and reported


3.2 Improve the capacity of DOC to carry out risk based PCAs in a climate of reduced intervention at the time of importation of cargo.

2. Establish a centralized PCA Office headed by a senior manager to carry out audits on a national basis including: • Staff to have the necessary

skills, • All the procedures and

methodologies to be documented in a manual.

• Majority of audits to be carried out at the premises of the importers.

• Audits program to be risk based.

• Information to traders on the new approach.

• Liaise and coordination with IRD.

• Train all PCA officers.

1. Separate Audit Office established in line with the activity no. 2.

2009/2010 Deputy Director, General/ Project Team.

3.3 Review the Customs Tariff to

1 Formation of a joint study group. 1. Study Group formed.

2009/2010

Director, Tariff


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2 Report and recommendations for approval.

1. Report submitted for approval

2009/2010

Director, Tariff

3. Implementation of approvals 1. Approvals incorporated into the Tariff

2009/2010 Director, Tariff

ensure it reflects current economic and international obligations

4. Study and review the exemption regime and effectively monitor

1. Studied and reviewed. 2010/2011 Director, Tariff

1. Review the scope of Advance ruling

1. Reviewed 2009/2010 Director, Tariff

2. Recommend the advance ruling areas

2. Recommended 2009/2010 Director, Tariff

3.4 Introduce the provision of advance ruling in customs clearance 3 Set provisions of Advance ruling in

Act and implement. 3. Legal and binding

provision in place and implementation

2009/2010 Director, Tariff


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Strategy 4: Compile and Maintain Import and Export Statistics Including an Information Database

4.1 Objective Activities Performance Indicators

Due Date Responsibility

1. Develop and installed Customs Reporting System to cater the need of statistics

1. Customs Report System in place.

2009/2010

Director, Customs Reform & Modernization/Statistics Unit

2. Publish daily commodity statistics by the Customs Office

2. Daily report published Ongoing Director, Customs Reform & Modernization/Statistics Unit

3. Publish monthly commodity statistics and analysis by the Customs Office

3. Monthly report published

Ongoing Customs Chief

4. Despatch commodity statistics to the Department regularly as per prescribe schedule

4. Commodity statistics received by Department

Ongoing Director, Customs Reform & Modernization/Statistics Unit

5. Publish Foreign Trade Statistics and Commodity Statistics annually.

5. Foreign Trade statistics and annual commodity statistics compiled.


Provide quality data and statistics to stakeholders.

6. Carry out periodic checks and system audit to ensure the system is working well and data input to the system is correct

6 Periodic checks and system audit is carried out and corrective action taken where incorrect data input has been found



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Strategy 5: Modernise and Enhance Customs Management, Administration and Infrastructure. Ref Objective Activities Performance Indicators Due Date Responsibility

1. Formation of a Committee chaired by Deputy Director General of Customs to review and agree the draft

1. A Committee formed. 2. Minutes of review

process

2009/2010

Director General, DoC

2. Prepare first draft. 1. Draft prepared 2009/2010 Committee chairperson (Director General)

5.1 Review of the Vision, Mission and Strategies so that the role of DOC is transparent and clearly understood.

3. Vision-Mission prepared and published

1. Vision-mission and strategies

approved & published

2009/2010

Director General, DoC

1. Prepare job description for establishing a legal division and seek approvals

1. Job description finalized and submitted to MoF

2. Approved by GoN

2009/2010 2009/2010

Director, Administration Director General, DoC

2. Implement the findings 1. Legal Div. established [ if approved]

2009/2010


5.2 Improve the legal framework within DoC so it is better placed to give sound legal advice and interpretation of legal issues 3. Recruitment of legal experts.

See 2 above 1. Experts and legal

personnel in place 2009/2010 Director,

Administration

1. Prepare job description of the Customs Reform & Modernization division

1. Job description finalized and submitted to MoF 2. Approved by GoN

2010/2011


5.3 Improve the Research and Development capacity of DOC. 2. Establish a Customs Reform and

Modernisation Section (Customs Reform & Modernization) at DoC.

1. Customs Reform & Modernization Established [ if approved]

2010/2011



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Ref Objective Activities Performance Indicators Due Date Responsibility 3. Recruitment of experts 2. Experts in place 2009/2010 Director,

Administration 4. Develop guidelines for Customs

Reform & Modernization 4. Guidelines prepared 2009/2010 Director Customs

Reform & Modernization

5. Give orientation to staff and communicate to stakeholders

5. Awareness programme developed and carried out.


1. Identify potential sources and providers for this development.

1. Sources and providers identified and agreement to provide training

2009/2010 Director, Administration

2.Provide internal training in strategic/change/project management to the management level of DOC

1. Training held, numbers and grades of staff trained


3. Provide training to supervisors and managers in operational performance monitoring including MIS.

1. Training conducted. 2010/11 Director, Administration

4. Study and observation tour of best Customs practice countries

1. Likely sources approached and a programme prepared and auctioned accordingly.

2009/2010

Director, Administrationinstration

5.4 Improvement of the leadership and management capacity within the organization commensurate with a modern Customs Administration

5. Design a programme for sustainability in leadership and management within DOC

1. Programme prepared with specific recommendations.

2. Implementation commenced

2009/10 2009/10

Director, Administrationistration


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Ref Objective Activities Performance Indicators Due Date Responsibility 1. Review existing organization

structure and staff requirements in detail

1. Organization structure reviewed

2009/2010 Director General

2. Prepare new organization structure and migration mechanism with clear job descriptions and instigate the necessary approval processes

1. Prepared 2009/2010

DIRECTOR GENERAL

3. Implement new organization structure as approved.

1. Implemented 2009/2010

5.5 Ensure that the organisation and staffing of Customs will permit it to meet its Vision, Mission and Strategic Objectives until 2013

4 Review the present rotation policy of Customs to ensure that it reflects the specialist nature of the work and the effectiveness and costs/benefits of training delivered.

1. Review completed with specific recommendations

2. Submitted to

appropriate authority for approval

3. Approval incorporated

into departmental policy

2009/2010 2009/2010 2009/2010

Director General Director General Director General

1. TOR prepared, out sourcing expert identified and work commenced.

1. TOR prepared, expert engaged and work carried out

2010/2011


2. Submission of HR Planning report by expert.

1. HR Report considered and submitted for decision


3. Approval of the HR Plan 1. MOF Decision 2011/2012 Director, Administration

5.6 Development and implementation of Human Resource Planning to enable capacity building, maintenance and retention of professional staff in the Customs

4. Implementation 1. Implementation indicators

20012/13



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Ref Objective Activities Performance Indicators Due Date Responsibility 1.Conduct domestic training on

various subjects e.g. valuation, PCA, Classification, ASYCUDA and its operation, procedures, investigation and enforcement, DRP, Risk Management etc.

1. Numbers of training conducted

2009/2010 2010/2011 2011/2012 2012/2013


2.Request for assistance from international training experts with donor agencies and prepare transparent system for nomination

1. Number of request and responses from donor

2009/2010 2010/2011 2011/2012 2012/2013


1. Formation of Customs Revenue Service within the Autonomous Revenue Board.

1. Preparation of legislation for revenue board and implementation of it.

2010/2011


Administration.

1. Adoption of a transparent and predictable transfer and promotion system.

1. Formulation of transfer and promotion policy within revenue service

2009/2010


1. Develop a Master Plan regarding physical facilities for the customs sector

1. Master plan report 2009/2010


2. Arrange necessary funding to develop the physical facilities

1. Request for the funds and realization

2009/2010 2010/2011 2011/2012


5.7 To provide a modern and efficient working environment that will enhance the business of Customs for both staff and the stakeholders. [Physical Facilities upgrade (Customs Reform &

3. Land acquisition (Biratnagar, Birgunj, Bhairahawa, Nepalgunj and other appropriate

Customs points)

1. Land acquisition completed

2009/2010 2010/2011 2011/2012 2012/2013



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Ref Objective Activities Performance Indicators Due Date Responsibility 4. Construction of office buildings

(Mechi, Birgunj, Biratnagar, Bhairawa, Rasuwa, Bramadev Mandi & Nepalgunj)

1. Completion of Construction

2009/2010 2010/2011 2011/2012 2012/2013


5. Building and yard reform in major Customs Offices

1. Completion of reform 2009/2010 2010/2011 2011/2012 2012/2013


6. Deployment of Machinery equipment, motors and furniture etc.

1. Installation of equipments & Machinery and purchase of vehicles & furniture.

2009/2010 2010/2011 2011/2012 2012/2013


7. Installation of x-ray (Installation of scanning machines in Bhairahawa and Birgunj Customs office and other appropriate Customs offices)

1. Installation completion 2009/2010 2010/2011 2011/2012 2012/2013


Modernization)]

8. Establishment of Laboratory & purchase of laboratory equipment for major Customs Offices

1. Lab furnishing and equipment delivery

2009/2010 2010/2011 2011/2012 2012/2013


5.8 To ensure that DoC has funding readily available to enable it to adequately plan for and maintain significant capital investments.

1.Prepare a submission seeking approval for a percentage of the revenue collected by DOC to be earmarked for major investments, such as O & M Development, IT etc.

1. Earmarked in the budget [ if approved]

2009/2010 Director General


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Strategy 6: Promote a Culture of Integrity within Customs and Identify Measures to Combat Corruption Ref Objective Activities Performance Indicators Due Date Responsibility

1. Review the current merit based system to ensure that it is fair and equitable.

1. Review completed and findings submitted for approval. Implementation carried out.

2009/2010


2. Review the current Code of Conduct, including its management and enforcement.

1. Review completed and findings submitted for approval. Necessary implementation carried out.

2009/2010

Directors, Administration / Inspection

3. Review the current transfer policy to ensure that it is transparent and provides value to all parties.

1. Review completed and findings submitted for approval. Implemented.

2009/2010

Directors Administration / Inspection

6.1

Improve the motivation of staff to work diligently and honestly for the organization

4. Review the integrity study reports for Customs and ensure its current relevance.

1. Prepare a plan for implementation of agreed recommendations.

2009/2010 Directors Administration / Inspection


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Strategy 7: Maximise the Computerisation of Customs Processes Ref Objective Activities Performance Indicators Due Date Responsibility

1. Establish a working group to develop e-master plan with the assistance of an appropriate expert.

1. Working group formed 2. Selection of Expert

2009/2010 2009/2010


2. Prepare e-customs master plan for customs

1. e-Customs master plan prepared

2009/2010


7.1 Development of a master plan for e-customs with reference to the Biratnagar Declaration on Customs Automation and feasibility study carried out by CUPIA (Korea)

3. Implement the activities outlined by master plan

1. Implementation of the agreed activities in terms of the time frame established.

As per agreed timeframe


1. Timely update of website 1. Website updated

2009/2010


2. Setup LAN and WAN system

1. LAN/WAN operational

2009/2010

Director, Customs Reform & Modernization. / UNCTAD

3. Setup and manage consolidation server with integrated database

1. Consolidated Database in place at DOC

2009/2010 Director, Customs Reform & Modernization. / UNCTAD

4. Develop a intranet portal to be shared within MOF

1. Intranet portal developed and operational

2009/2010 Director, Customs Reform & Modernization.

7.2 Enhancing the dissemination of information through LAN/WAN and Internet

5. Develop and implement EDI facilities to be used among internal and external stakeholders.

1. Developed and implemented

2010/2011 Director, Customs Reform & Modernization.


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Ref Objective Activities Performance Indicators Due Date Responsibility 1. Formation of Risk Management

Committee/Unit 1. Risk Management

Committee/unit formed 2009/2010 Director General

2. Establish selectivity indicators and criteria with the assistance of an appropriate expert.

1. Selection of appropriate expert

2009/2010

Director, Valuation & PCA

3. Prepare reference database/ risk engine for risk management

1. Selectivity indicators and criteria established.


4. Implement selectivity module 1. Reference database prepared

2. Selectivity module implemented


7.3 Form a Risk Management Unit and implement Selectivity module of ASYCUDA

5. Review the overall framework of Customs Control using Risk Management Principles.

1. Reviewed carried out and implementation plan prepared with time lines for execution.


1. Strengthening the expertise of the IT & Communications unit

1. Implemented

2009/2010


2. Review the scope of ASYCUDA including other modules.

1. Reviewed 2009/2010 Director, Customs Reform & Modernization

3. Computer training to staffs and stakeholders

1. Training provided Ongoing Director, Customs Reform & Modernization

4. Provide computer and related equipments to DOC and customs offices

1. Computer/equipment purchased/handover

Ongoing


7.4 Computerization of all Customs processes

5. Develop appropriate software to handle all customs processes

1. Appropriate software developed and installed

2012/2013



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Ref Objective Activities Performance Indicators Due Date Responsibility 6. Prepare a comprehensive

Management Information System (MIS) and Operational Performance Monitoring System.

1. MIS prepared and Operational Performance Monitoring System implemented.


1. Assessment of available physical and ICT infrastructure

1. Assessment report submitted

Ongoing Director, Customs Reform & Modernization

2. Prepare list & specification of equipments & infrastructure

1. Contract process started

Ongoing


7.5 Development of appropriate ICT infrastructure

3. Develop suitable infrastructure for ICT applications (including for one window system)

1. Suitable infrastructure developed

Ongoing Director, Customs Reform & Modernization

1. Request for appropriate expert to assess the development of single window system

1. Expert selected

2009/2010


2. Improvement system of other stakeholders to link with the Single window system

1. Study completed 2009/2010 Director, Customs Reform & Modernization

7.6 Development of Single Window system

3. Establishment of single window system and operate

1. Improved all the stakeholders system

2. Establishment of Single window system

3. Running the single window system

2011/2012 2011/2012 2012/2013



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Strategy 8: Improved and Efficient Passenger Clearance Systems Ref Objective Activities Performance

Indicators Due Date Responsibility

1. Study and review the prevailing processes & infrastructure of TIA and major 6 Customs Offices Passenger Clearance systems.

1. Study completed 2009/2010 Director, Customs Reform & Modernization

2. Draw a plan of action for modernization based on review.

1. Action plan of passengers clearance completed


8.1 Establish and operation of Passengers Clearance System in the Airport and Major Customs Offices. 3. Implement the reform agenda 1. Action plan

implemented 2011/2012 Director, Customs

Reform & Modernization


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Strategy 9: Effectively Communicate the Business of Customs, both Internally and Externally and Promote Cooperation with Stakeholders. Ref Objective Activities Performance Indicators Due Date Responsibility

1. Drawing up & implementation of a public relations and communication policy.

1. Communication and public relations policy implemented

2009/2010


2. Publishing legislation and other related provisions in document form and WEB for public consumption. Also in English.

1. Documents published both paper and WEB based.

2009/2010


9.1 Development of improved communications with Customs stakeholders.

3.Setting in place a mechanism whereby stakeholders are able to have their grievances handled, including a program of meetings and the like

1. Established 2009/2010 Director, Administration

1. Prepare transparent Customs Agents Procedures

1. Customs Agent Procedure prepared.

2009/2010 Directors Administration/Inspection

2. Prepare a calendar of operations of training

1. Calendar of operation in place

2009/2010 Directors Administration/ Inspection

3. Prepare training manual 1. Training manual prepared


9.2 Capacity Building of Customs Agents on Customs related legal provisions and other aspects of Customs.

4. Conduct training locally and centrally.

1. No. of Training sessions conducted.


9.3 Improve the relationships of Customs with

1. Strengthen the external relations business support desk

1. Separate desk established with staff

2009/2010

Director, Administration DOC


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2. Study and recommend for action as per the Customs Cooperation agreement with the boarding countries and other regional and multilateral agreements.

1. Study completed and recommendation submitted.

2009/2010

Director, Administration DOC/MOF

external counterparts, major trading countries and other international organizations

3. Make changes in treaties and protocols in line with the reduction of transaction cost encompassing Customs harmonization, Border agencies coordination, multimodal transport facilitation, port and dry port improvement.

1. Treaties and protocol changed

2. Procedures in place to

effect the changes

2011/2012 2012/2013

Director, Administration DOC/MOF