cv -shabnam sheikh

''Sr. Associate (Accounts Payable)'' SHABNAM SHEIKH

Overall 3.75 years of experience in India

Mob: +91-9303726330,Email ID-:[email protected]

COVER LETTER

Dear Sir,

I am Shabnam Sheikh, I have to come to know about the customer service Representative jobs openings

in your organization and I got the freedom to learn more about this field after completing my MBA

from Pune University.

I have 3 years 9 months of experience in accounts Payable (AP) as a Sr Associate but it was totally

related to customer service and have a successful record of accomplishment of problem solving,

communication and decision making skills. I am confident that I am the best candidate for your

vacancy.

I was in AP team and my role was processing the Invoices and handling calls and resolve customer

problems and I have 6 months of experience in Insurance also so, I have good solid background in

administration and customer services and feel that I perform well in both roles. I enjoy dealing with

customers and like to ensure that they finish their dealings with me in a satisfied manner. I have a

strong administration skills excellent IT skills and work well in a team environment as well as on my

own initiative.

I am very organized Person who keeps accurate records about my conversations with customer s and

have done in the past both manually and on a computer system. I have received excellent performance

evaluation from my manager even I got the spot awards for multitasking

I would be thankful if I get a chance to prove my skills and interest in your organization. I hope to

work with your organization as a dedicated employee. That is why I believe that whatever services.

It would be beneficial to us both to meet in order to discuss this position. You can reach me at (+91-

9303726330) or emailed at [email protected]

Thank you for considering my application. I look forward to hearing from you.

Sincerely,

Shabnam Sheikh

Encl: CV, Reliving letters, Educational Certificate,

mailto:[email protected]




CAREER OBJECTIVE

Desire to consistently contribute my accuracy, computer skills and loyalty, to the organization; and to maximize

the opportunity to learn and gain valuable accounting experience.

PROFESSIONAL EXPERIENCE

Highly experienced and motivated Accounts Payables with 3.9 months of comprehensive experience in

handling accounting functions for various organizations.

Commitment to high quality standards of accounting work.

Detail-oriented approach towards every transaction.

Top organization, communication, numerical and analytical skills.

Proficiency in MS Office (Excel, Word), ERP (SAP and Oracle)– fast/accurate keyboarding skills

EXPERIENCE DETAILS

WNS (SR. ASSOCIATE) ACCOUNTS PAYABLE 14TH MAY2013 - 7TH APR 2014

RESPONSIBILITIES:

Co-coordinating with Business units and Procurement team for early action on overdue web cycled

invoices

Co-coordinating with Quality team to enhance accuracy of Invoice processing team

Ageing analysis of invoice sand rejections.

Analysis of Invoices paid on time and late payment

SLA Compliance: Execute transactions as per prescribed guidelines and timelines in order to meet

SLA targets. Support the Team Lead in the daily huddles.

Customer Interaction: Handle/Support in resolving escalations at the process level in order to ensure

high customer satisfaction.

Handled the tasks of producing reports and updating files. Interacting with client directly through

scheduled daily/weekly business conversation(Email)





EXPERIENCE DETAILS(CONTINUED)

VODAFONE (SR.ASSOCIATE) ACCOUNTS PAYABLE 14TH MAY 2012 – 22 Feb 2013

RESPONSIBILITIES

Training Offshore Team: Conduct training for the team and get them certified for right skilling.

People Management: Support the Team Lead by training people on process as part of the growth plan.

SLA Compliance: Execute transactions as per prescribed guidelines and timelines in order to meet

SLA targets. Support the Team Lead in the daily huddles.

Knowledge Management: Review and validate the inputs from Process Executives and create FAQs/

Case studies in order to capture tacit knowledge.

Handled incoming calls from customers, responding to inquiries, resolving problems

Deliver outstanding service, exceed expectations, and build long term loyalty

Work in teams and in a self-directed environment

PROJECTS:

GR/IR creation and reconciliation.

Travelling and expense (Barclay Reconciliation)

EXPERIENCE DETAILS(CONTINUED)

INFOSYS BPO LTD.(EXECUTIVE) ACCOUNTS PAYABLE 26TH APR 2010 – 21 OCT 2011

RESPONSIBILITIES:

Tracking the volume and amount of Web cycled invoices for Price mismatch, Quantity mismatch,

GRN missing, SES missing, Assigning Purchase order etc.

Co-coordinating with Business units and Procurement team for early action on overdue web cycled

invoices

Co-coordinating with Quality team to enhance accuracy of Invoice processing team

Ageing analysis of invoices

Analysis of Invoices paid on time and late payment

Analysis of invoice rejection.





EDUCATION & CERTIFICATIONS

MASTER DEGREE IN FINANCE (MBA) Pune Institute Of Business Management 63.61% (2008-2010)

BACHELOR OF COMMERCE (BCOM) PT. Ravishankra Shukla University Raipur 56.83% (2005-2008)

OFF NOTE

Professional Development:

Complete ongoing training in the areas of compensation and benefits, employee and labor relations,

leave / absence, workers’ compensation, and workplace safety/security.

Computer Skills:

ERP SAP

MS Office (Word, Excel, PowerPoint, Access, Outlook)

PERSONAL INFORMATION

Date of Birth: 25/11/1986

Father’s Name: Mr. Munawwar Ali

Languages known: English, Hindi, Urdu and Marathi

Passport Details: H2015106

India Address:. Plot no.1 Anandvihar near shiva college bhilai chattisgarh dist Durg

On the web

Skype: [email protected]

LinkedIn: [email protected] Reference is available on request


cv -shabnam sheikh

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