cv2

Ashish [email protected]

PH: 07574600718http://uk.linkedin.com/in/ashishdikshit

Profile§ Siebel CRM Consultant with a wide range of experience in Siebel related development and

support projects. Able to work on own initiative and as a part of team. Strong analytical, design and problem solving skills.

§ Delivered high standard performance while working on Siebel Application technically as well as functionally for esteemed clients like Integralis UK, Pfizer UK, Lehman Brothers, British Petroleum and Bayer Healthcare. Successfully handled Client Facing roles. Also have trained 50+ junior team members on Siebel.

§ Experienced in working with most of the Siebel versions right from Siebel 7.5 through to Siebel 8.1

Education§ Sep 2002 – June 2006 Bachelor of Engineering (B.E.), Mechanical Engineering

First Class with distinction (71%)Sardar Patel College of Engineering, Mumbai University.Work Experience

Integralis UK LtdTheale, Reading, UKSiebel Consultant

Sep 2010 (Current position)Siebel Support & Development/Enhancements(Siebel Sales 8.0.0.8/8.0.0.9)

• Heading and Managing the Siebel Enhancement Project Team.• Conducting Business Process Training for users.• Implemented Siebel Email Marketing Setup.• Working in Integralis UK in the Group IT department which supports Integralis’s Sales

business across UK, Europe and US which uses Siebel Sales 8 application.• Performing Requirement feasibility, Development, Handling User Acceptance Testing

Deployment to live/Production environment• Configuring Siebel Applications using Siebel tools involving applets, views, screens, user

property, scripting, workflows, Business services and on EAI.• Responsible for documenting/verifying the Functional Specification document and

Development technical design document.• Responsible for release and deployment activities on Production.• Automating the process of monthly data extract sent to users from Siebel.• Working on Siebel Sales Integration with Great Plains application, Siebel Web services,

Business Services for Data fixes and EIM.• Working on Order Management, Campaign Management in Siebel, C4 reports and BI reporting.• Working on Data Cleaning, updating, validations, extracts by running complex SQL queries.• Analyzing user queries, classifying requests as a development change request or a data fix

issue. Planning the implementation of enhancements and fixes for future releases.

Bayer Business ServicesMumbai, IndiaSiebel Application Specialist

Apr 2010 till July 2010Siebel Development/Enhancements(Siebel 8.0)

• Bayer Business Service is an in house IT service provider for the Bayer group of companies. Recruited by Bayer CropScience India, the Indian entity of Bayer Group, I was responsible for development and support activities for Siebel ePharma Application being used by Bayer Healthcare (BHC) Group in the United States.

• Managing, monitoring and creating jobs for third party data loads in Siebel application – EIM.• Working on Data Cleaning, updating, validations, extracts by running complex SQL queries.



• Automating the process of monthly data extract sent to users from Siebel.• Handling work on configuration of Siebel Applications using Siebel tools involving applets,

views, screens, user property, scripting, workflows, Business services and on EAI.• Resolved tickets/incidents (Peregrine) involving work on configuration and EAI tasks and

Siebel Admin tasks.

Urgent TechnologyGurgaon, IndiaSiebel Consultant

Oct 2008 till Apr 2010Siebel Development and Support(Siebel 7.5)

• Providing solutions to British Petroleum's Elite Customer Solution Center, which operates on a 24x7 basis and uses Siebel Call Center Application.

• Repository Migration tasks involving migration to production environment as well during the monthly releases.

• Developed and deployed Siebel Smart scripts to ease the process of logging Service Requests in the Siebel Call Center application.

• Designed, developed multiple hierarchy report using Actuate reports and deployed it on the production environment.

• Resolved tickets/incidents (Remedy) involving work on configuration and EAI tasks and Siebel Admin tasks.

Lehman Brothers IndiaMumbai, IndiaInvestment Management Division July 2008 till Oct 2008

Siebel Development and Support(Siebel 7.7)• Supporting and Maintain Liquidity and Institutional Asset Management Applications made in

Siebel• Performing daily tasks like Monitoring feeds coming from various vendors like PFPC, BFDS,

Bank of New York etc.• Ensuring correct data load in Siebel with help of EIM

Ø Loading data from sheet to data warehouseØ Rebate calculation by implementing Java codeØ Loading data from data base to EIM tables in Siebel by implementing Stored ProcedureØ Then from EIM tables to Siebel Tables by running EIM job.

• Repository Migration, Siebel Release Management. Cognizant Technology Solutions Mumbai, IndiaTechnical Analyst – Siebel CRM Sept 2006 till July2008

EuCAN FOCUS ECMS Program – Wave3/Wave 4 for PfizerPfizer Wave 4 & Retrofit - SFA aims at implementing the SFA application in 3 countries (Germany, Italy, and Turkey) and its Retrofit module aims at making the application consistent for Pfizer Wave 1 to Pfizer Wave 4, a total of 23 countries.

Multilingual Siebel Application Development: (Siebel 7.7/7.8)• Worked extensively on configuration related development tasks involving creation of applets,

views, screens, user property, scripting and workflows and on EAI.• Enhanced my understanding of Siebel architecture and relations between Siebel base tables.• Responsible for Locale Management Utility task and also Siebel Admin task in a

development environment which included compiling SRF, ensuring the check in and checkout process is working fine for the developers, Repository migration.

• Analyzed, designed, developed and deployed one of the most complex requirements of the project which was for Netherlands (called Groupings) and suggested design improvements to onsite. Led a 3 member module team for the same.

• Worked on an Integration Requirement which involves integration of Pfizer Sales and Marketing Application through BizTalk



• Worked along with the testing team to fix any bugs found in application.• Siebel Technical Design specification documentation, Unit test case preparation and Unit

testing documentation.ADDITIONAL INFORMATION

• Project - “E-SCM” with MAHINDRA & MAHINDRA ENGINES. Design of a prototype system for SCM.

• Other Technical skills: Good understanding of PHP, HTML, C, C++, Java, XML• Played a major role in ISO audit and CMMI Level -5 certification and was awarded for the same.• Secured 90% in Cognizant Certified Professional (CCP) certification exam in Siebel. • Trained 50+ entry level trainees spread in various batches in Siebel Configuration, architecture

concepts and practical implementation.

cv2

Documents