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CVP APIBusiness Value

Sunil Vashist (svashist@cisco.com)

Product Manager – Cisco Unified Customer Voice Portal

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CVP APIs Functionalities

• VXML Scripts (upload/delete/deploy)• Media Files (upload /delete)• VXML Server Listing

Service Fulfillment APIs

• Managing syslog configurations• Managing the SNMP alerts

Service Assurance APIs

Architecture

ORM

JMX

ORM

GUI

VXML files

Media files Syslog configuration and SNMP v1/v2 alerts

OAMP Server

DBOAMP WSM

Authenticated REST request

Service Fulfillment APIs Service Assurance APIs

HTTP

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CVP APIs Business Value• REST based request response model (supports both JSON & XML)

• Easy manageability of media files (Agent greetings & prompts)

• Easy manageability of VXML scripts across network

• Ease of syslog configuration

• Easy manageability of SNMP alerts

• Role based access on the APIs (future)

• Ease of integration

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Cisco CVP CDN PortalDeveloper Resources for Partners

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