czech post as a strong partner of czech state in egovernment · czech post as a strong partner of...
TRANSCRIPT
Czech Post
as a strong partner of Czech state in
eGovernment
Branislav Rovný Executive Director for eGovernment, Česká pošta, s. p.
Prague, 29/11/2011
Agenda
• Why the Czech Post as an eGovernment service provider?
• eGON, Czech version of eGovernment
• Czech POINT: Czech Post as the largest provider of services
• Data Mailbox Information System: Czech Post as an
administrator
2
Why Czech Post as an e-Government
partner for the Czech State?
4
When was the last time you really wrote a letter,
or a post card and stamped it?
And MMS, e-mail?
And when did you send your last SMS?
Traditional post and its operations
By nature of its services the universal postal operations are
traditionally built as:
• Large, nationwide organizations
• With very robust physical presence
• Unprecedently dense coverage and logistic support
• With unified, and well structured processes and management governance
5
The state is obligated to
provide universal postal
services in order to ensure its
proper functioning and
administration
On the other hand, the traditional postal
services (such as letters, postcards) are in
decline due to massive adoption of
electronic data interchange (being
replaced by e-mails, SMS, web portal
interfaces – banking, invoicing…)
Moreover all of these are considered as
free of charge (or with negligible costs)
State and its subjects (vassals or customers?)
6
Answer to most of these is “e “ .
• Thus the modern administration invests into e-
Government projects and concepts.
• To follow the overall trend of electronic
communication, expedition of processes and their
electronic execution
• Adoption to the expectations and comfort of the end
user, to ease up (or lift completely) the
administration burden
• The stage which we seek for eGovernment is
circulation of information and not that of citizens.
The purpose of modern state governance and its administration
is efficiency, cost optimization, expedition of processes and last
but not least the user friendly approach / interface towards the
final “customer” citizen.
eGovernment
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
as a Part of Smart Administration
Czech government decided to adopt and implement
Smart Administration principles.
Smart Administration is in an intersection of six factors:
citizens, legislation, organization, clerks, finance, and
information technology.
eGovernment is only
one sixth of Smart Administration,
but equally important as the other five ones.
Slide 7
How to build eGov rapidly and bring it to the
citizens effectively?
8
•Existing network of 3 385 branches
across the whole state, easily
accessible.
•The penetration of internet literacy is
that of European average, but how to
build the eGovernment, which is not
elitist, and confided to internet users
only?
•Who should be relied with the role of eGovernment
project administrator? (The body needs to be
experienced enough for large infrastructural projects,
financially stable, on the other hand perceived as
independent, and trustworthy.)
•How to do it quickly, with
minimal legislative burden,
and nationwide?
•Independent entity, under state
control, with trustworthy and reliable
image
•Unified infrastructure and
management
•Experience with large
infrastructural projects and their
execution, including co-financing
•Obligation to provide /
finance universal postal
service
Arranged marriage?...or some choices come naturally
So why not to utilize the existing
infrastructure and transform?
9
The Czech post has been a strong partner of the state in the area
of electronic communication.
In recent years, it has successfully administered the Data Mailbox
Information System
and became the largest provider of Czech POINT services.
10
.
eGON:
personification of eGovernment
in the Czech Republic
eGON
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Czech version of eGovernment
eGON is a marketing interpretation of eGovernment
in the Czech Republic.
eGON does not bend legislation so it fits information
technology. eGON respects long-term existing
administrative processes in public administration.
eGON consists of components mapped as parts
of human body:
Slide 12
eGON
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Czech version of eGovernment
•Czech POINT
(fingers)
•Data Mailbox
Information
System (blood)
•Basic Registry
(brain)
•KIVS (veins)
•Legislative
framework and its
changes (heart).
Slide 13
eGON
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
eGovernment for all citizens
eGON has been always built to provide services to every citizen. Czech POINT as a clerk assisted contact point of public administration is designed for the people who cannot, or do not wish to, interact with the government electronically. Data Mailbox Information System is designed for the people who want to interact with the government electronically.
Authorized conversion of documents between paper and electronic forms provide seamless connection between “paper” and “electronic” world and removes digital divide.
Slide 14
Legislation Foundation of eGON
• Czech POINT represents an implementation of an Act 365/200O Coll. About Information
systems of public administration, it has been launched on March, 2007.
• Česká pošta, s.p. is by this law one of providers of Czech POINT services.
• Outputs from Czech POINT have the same legal power as output provided by the original
administrator of the respective database or register.
• Data Mailbox Information System (DMIS) represents implementation of an Act
300/2008 Coll. on Electronic acts and authorized document conversion, which came to
an effect on July 1st, 2009.
• Česká pošta, s.p. has been empowered by this Act to become an Administrator of the
Data Mailbox Information System.
• Messages transferred by DMIS have the same legal power as those delivered as
registered mails into addressee hands.
• Authorized conversion of documents allows to convert documents from paper to digital
form and vice versa with the same legal power.
• Introduction of Czech POINT and DMIS really opened a new era in communication
between governmental agencies, between those and companies and citizens.
15
Česká pošta, s.p.:
Largest and the most effective
provider of Czech POINT services
Czech POINT Fingers of eGON
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Fingers of eGON
Czech POINT stands for Czech National, Verification, Information and Submission Terminal. It is a contact place of state administration, where citizen is being assisted by clerk, who provides requested service.
Universal point of contact between state and the citizen
List of available services includes verified outputs from information systems of public administration, submission to governmental agencies and help desk services for Data Mailbox Information System.
Slide 17
Czech POINT Milestones
Pilot phase: 1st Czech POINT open in
Prague on 2007.02.28 (pictured).
Routine run: 2008.01.01 on 1,000 places.
Česká pošta, s.p. opens Czech POINT
on 74 places: 2008.01.01.
CzechPOINT@office as an internal
terminal Czech POINT, access point for
clerks to insert data into information
systems of public administration
commence to operate on 2010.07.01
Slide 18
Czech POINT Providers
of Czech POINT
Local governments 5,249
Czech Post 977
Notary public 426
Chamber of Comm. 51
Embassies 39
Total 6,742
Czech POINT logo is
ubiquitous.
Territorial roll-out
0
1000
2000
3000
4000
5000
6000
7000
8000
03 2
007
05 2
007
07 2
007
09 2
007
11 2
007
01 2
008
03 2
008
05 2
008
07 2
008
09 2
008
11 2
008
01 2
009
03 2
009
05 2
009
07 2
009
09 2
009
11 2
009
01 2
010
03 2
010
05 2
010
07 2
010
09 2
010
11 2
010
01 2
011
03 2
011
05 2
011
07 2
011
09 2
011
Number od contact places Czech POINT
Slide 19
Czech POINT Available services
Output from
Real estate and survey register
Companies register
Self-employed people register
Police record of character register
Driver’s license register
Qualified vendors register
Submission to the register of
Self-employed people
Car wreckage
Conversion
Authorized conversion upon request
Data Mailbox IS help-desk
Request to set-up Databox
Password reset request
Number of outputs averages at 150,000/month.
0
20 000
40 000
60 000
80 000
100 000
120 000
140 000
160 000
180 000
200 000
Number of outputs issued by month
Slide 20
Total number of outputs since 2007.09.28 is 5,742.749.
Czech POINT
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Next Steps
CzechPOINT@home
Self-service terminal for IT-aware
citizens.
To be introduced soon. Citizens can
request the output from the registers
electronically, respective documents will be
sent to their data mailbox.
Slide 21
Why is
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Czech Point a SUCCESSFUL project?
...It is universal - it doesn't require
computer skills on the client side
...the system is simple, so there are no
training issues for staff
...it brings financial benefits for all of the
participants, municipalities, Czech Post,
Economic Chamber and Notaries.
...the project is widely accepted and
popular with the public, and thus favourite
with administration
22
Role of Česká pošta, s.p. in Czech POINT
“the largest and most effective provider”
Point-of-Service Share Output Provided Share
23
78%
14%
6%
1%
1%
No. of Point-of-Service by provider type
Local governments
Czech Post
Notary public
Chamber of Commerce
Embassies
44%
51%
4%
1%
0%
No. of Outputs by provider type
Local governments
Czech Post
Notary public
Chamber of Commerce
Embassies
Česká pošta, s.p.:
administrator of Data Mailbox
Information System
Data Mailbox Information System
eGovernment
System
Czech version
All citizens savvy
Czech POINT
Data Mailbox
Information System
Basic Registry
KIVS
Legislation
changes
1st build: 2007.03.28
2nd build: 2009.07.01
3rd build: 2011.11.29
4th build: 2012.07.01
Financed by EU
Blood of eGON
Data Mailbox Information System has been created with the vision of opening an alternative channel of delivering registered letters while using electronic form of communication.
The delivery is guaranteed by government, and delivered messages have the same legal power as if these were delivered in paper form.
The databox system from the implementation perspective is not an email system. It is trusted shared file space.
Slide 25
Data Mailbox Information System (DMIS) Building the
Ecosystem
Number of Databoxes
active as of July 16th,
2011
(when 50 millionth
message has been
delivered)
Governmental
agencies 7,775
Notary public 444
Executors 144
Companies 372,676
Citizens 30,447
Total 411,516
Milestones (1)
DMIS is described in Act 300/2008 Coll., which has been effective on July 1st, 2009.
DMIS has been launched at the same day, e.g. July 1st, 2009.
Login names and passwords have been send by the normal registered mail to mandatory users, e.g. to all governmental agencies and companies registered in company register.
DMIS is administered by Česká pošta, s.p.
Slide 26
By law, the state communicates with all legal
entities (companies, foundations, other bodies) by
DMIS ONLY!
The companies have to create the DMIS box at the
time of their registration as obligation.
Usage for citizens is voluntary.
27
DMIS Building the
Ecosystem
Real run commenced on November 1st, 2009
All databoxes of mandatory users have been made active. (Regardless they have been activated before or not.)
Mandatory users spent huge efforts to cope with the new situation, but serious issues have not been recorded.
DMIS itself works without any non-scheduled downtime since the launch.
Milestones (2)
0
100 000
200 000
300 000
400 000
500 000
600 000
700 000
800 000
900 000
45 / 2
009
48 / 2
009
51 / 2
009
02 / 2
010
05 / 2
010
08 / 2
010
11 / 2
010
14 / 2
010
17 / 2
010
20 / 2
010
23 / 2
010
26 / 2
010
29 / 2
010
32 / 2
010
35 / 2
010
38 / 2
010
41 / 2
010
44 / 2
010
47 / 2
010
50 / 2
010
01 / 2
011
04 / 2
011
07 / 2
011
10 / 2
011
13 / 2
011
16 / 2
011
19 / 2
011
22 / 2
011
25 / 2
011
28 / 2
011
31 / 2
011
34 / 2
011
37 / 2
011
40 / 2
011
Total number of transmitted messages
Total number of transmitted messages
Mocninný (Total number of transmitted messages)
Slide 28
Record number of transmitted messages
has been recorded in week 29/2011: 801.662 messages.
Peak days are Mondays and Wednesdays.
DMIS Building the
Ecosystem
Citizens and small businesses typically access their databox via internet browser (login page pictured), by using login name and password. Secure login options include CAPTCHA, using certificate, one-time password (mobile phone text message, software and hardware tokens.
Governmental agencies and large businesses access the Databox system from within document management applications while using published web services.
For such users DMIS behaves as a middleware.
Accessing the databox
Slide 29
DMIS Message
Databox messages are similar to letters in paper form (pictured).
Envelope includes information about sender and recipient. Several time stamps indicate when message has been sent, delivered and accessed.
Inside the envelope, allowed file format files can be inserted. Cumulative size of attachments is limited to 10MB.
Messages remain stored in the system for 90 days, then they are erased.
Accessing the messages
Slide 30
DMIS Message
Message is delivered, when the mailbox is accessed by the recipient. In user interface (pictured) message envelop is displayed and time stamp information and sender information and subject of the message is shown.
In some legal situation, equally to the delivery of letters in paper form, message is delivered fictitiously. E.g. message is considered delivered despite of fact the recipient does not access its mailbox, after legally defined period of time (typically 10 after days).
Message delivery
Slide 31
DMIS Building the
Ecosystem
Independent software vendors manufacturing the document management systems customizing these systems to work with DMIS.
Over 100 independent system vendors deliver their customized systems to governmental agencies and business.
Enterprise class users sending and receiving over 10,000 messages (letters) daily.
Sent messages includes all types of legally binding documents, including administrative decisions, court sentences, invoices and others.
Building the Ecosystem
DMIS is primarily meant as a middleware
channel. Governmental agencies and
businesses using their document
management applications.
Instead of printing the letter, putting into
envelope, stamp it and send it, the “letter”
is gone instantly. This is economizing
clerks time and improves productivity.
Slide 32
Impact of Czech POINT and Data Mailbox
Information System on Česká pošta, s. p.
• Economical Impact
• Czech POINT is purely profitable business.
• In respect top DMIS - Revenue declined as some messages are no longer
sent in paper form but electronically
• Strategic Impact
• Česká pošta, s. p. is now locally perceived as the provider o electronic
services among governments, businesses and general public. Česká
pošta, s. p. set the clear strategy in its involvement of the contemporary
forms of communication
• Tactical
• Česká pošta, s. p. will have a tactical advantage while approaching
enterprises who need to communicate with many clients (e.g. utilities,
telcos, banks…)
33
Q & A
