Phone Directories & Call Centers Management

Solution

aleel Knowledgeware © 2009 - 2015

Introduction

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Daleel

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etc …

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Objectifs:

Enhance call centers service quality

Migrate business model for call centers with VAS

Get an immediate RoI by increasing call traffic toward call centers and sent messages

(SMS/MMS)

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Technology

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Composante

DALEEL Portail Mobile Couche

Presentation Flex JSF (RichFaces) Andoid/iOs/

Swift

Interop RPC Axis/ Spring WS Axis

Core Spring Framework

Database ANY RDBMS (with JDBC driver)

Why DALEEL?

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Web 2.0 Open Source Based

Portability Lightweight & Rich

Client

يدعم الـــلغة الــعـــربــيــة

ISO 27001 Security HTTP, SFTP,…

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Independance…

OS RDBMS

Browser

Hardware Architecture

LINUX, WINDOWS, …

MySql, Oracle, SQL Server, …

IE, Firefox, Chrome, Opera,…

Intel , Alpha, Sparc, …

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Search Engine

Full Text Ultra-Performant

Native Arabic Support

TauleRant!

Data Steward

Cynosure

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Performance

Search query execution duration regardless its complexity

< 1 sec

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24/7

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High Availability

High availability granted by: A redundant architecture A confirmed robust backend Inherited stability from JEE application servers

Integrated Monitoring: SMS/Email alerts

on failover to a custom list of admins

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Advanced Components

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Itinerary via MMS

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Embedded Phonebook

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Mobile Application

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Public Directory Portal

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Services

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Our References

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Since 2005 Since 2014