CRM Success In The Cloud

Dallas User GroupSeptember 2009 Meeting

Agenda

Welcome & Introductions

About the User Group

Events/Happenings

Winter ‘10 Release Details

Open Discussion

Housekeeping

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain

forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or

if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results

expressed or implied by the forward-looking statements we make. All statements other than statements of historical

fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other

financial items and any statements regarding strategies or plans of management for future operations, statements of

belief, any statements concerning new, planned, or upgraded services or technology developments and customer

contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and

delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in

our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures,

the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and

motivate our employees and manage our growth, new releases of our service and successful customer deployment,

and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the

financial results of salesforce.com, inc. is included in our quarterly report on Form 10-Q filed on August 19, 2009 and

in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings

section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently

available and may not be delivered on time or at all. Customers who purchase our services should make the purchase

decisions based upon features that are currently available.  Salesforce.com, inc. assumes no obligation and does not

intend to update these forward-looking statements.

Safe Harbor

About the User Group

Vision– Build an enthusiastic local community group that enables

members to be more successful with salesforce.com.

Objectives– Success – provide a forum for members to exchange ideas,

best practices, and lessons learned using salesforce.com

– Flexibility – develop a meeting structure that allows for

flexibility, changing member needs, and maturity level

– Quality - ensure that the content being delivered reflects the

needs of a majority of the members

About the User Group – Where to Connect

Blog– http://usergroups.salesforce.com/dallas/

Twitter– https://twitter.com/dallasusergroup

Facebook

LinkedInNEW

What’s in it for you?

New ideas Tips & tricks Explore partner tools and services Networking

Updates/Events/Happenings

Upcoming Events

Cloudforce Tour: Dallas– October 21st 12:30 – 6:00pm

– Sheraton Dallas (downtown)

– FREE

– Register here

– Tracks for prospective/new, experienced & platform customers

Question: Dallas UG lunch prior to event?

Upcoming Events

Dreamforce– November 17-20, 2009 (www.dreamforce.com)

– Remember to use the UG promotion (CRUSER)

– $100 off thru October 31st (making it $899)

– User ROI site to justify the trip

Winter ‘10 Release Overview

Winter ‘10 Release

Ideas Released in Winter ‘10– http://ideas.salesforce.com/popular/coming_in_winter_10

Release Notes– http://na1.salesforce.com/help/doc/en/salesforce_winter10_relea

se_notes.pdf

Winter ‘10 Release Preview– http://www.salesforce.com/community/assets/docs/Winter10_Rel

easePreview.pdf

Winter ‘10 Release

Sales Cloud Highlights

Dashboard Microscope

Color Picker

Chart Mixer

Campaign Scorecard

Campaign Assistant

Winter ‘10 – Dashboard Enhancements

Winter ‘10 – Campaign Scorecard

Winter ‘10 – Campaign Scorecard Con’t

Winter ‘10 – Campaign Assistant

Winter ‘10 Release

Service Cloud Highlights

Community – Answers (Pilot)

Salesforce Knowledge

Salesforce for Twitter

Winter ‘10 – Salesforce Knowledge

Winter ‘10 Release

Custom Cloud Highlights

Package Anything

Bulk Loader

Sandbox to Production – Production to Sandbox

Custom Help on Standard Fields

Lookup Filters

Winter ‘10 Release Schedule

Group Q & A

A few sites to bookmark…

Dallas User Group

Salesforce.com Community

Salesforce Ideas

Salesforce on Facebook

Lots of options on Twitter (@asksalesforce,

@successforce, @salesforcenews, @forcedotcom,

@salesforcejobs

Salesforce.com Jobs

YouTube – Growing online demo video library

Final Items

Next UG Meeting – December?

Future Meeting Themes/Sponsors?

Continue/Start/Stop Survey Coming Out

Suggestions to Maximize Dallas User Group

Thank you!