dama phoenix - kathy erickson senior manager,...
TRANSCRIPT
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Kathy Erickson
Senior Manager, Data Governance
American Express, Global Merchant Services
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1. Program Characteristics
2. Key Success Factors
3. The “Toolkit” (Process, Procedures, Tools)
4. Challenges & Next Steps
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Operating model is “top down” to ensure alignment and endorsement
Line of Business initiated, not Enterprise
Business Drivers – Data Quality, Data Integration, Metadata Management
Roadmap for in-scope data
Dedicated Data Governance team to define and manage the program, policies, practices, expectations
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Steering Committee
Advocate & Enforce
Data Stewards
Subject Area Accountability
Subject Matter Experts
Support
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Sponsor
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Top Down Approach
“Sponsorship”
Defined Business Drivers
Run by the Business,
not IT
Integrated Software
Tools
Data Stewardship
Policies & Best Practices
Embedded in SDLC
Part of Employee Goals
Dedicated Team to run Program
Started with small scope,
then expanded Defined Roles & Responsibilities
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Data
Governance
Guides
Process
Models &
Flows
Templates
Software
Tools
Training
Reference/
Support
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SOFTWARE TOOLS Overview
IBM® InfoSphere™ Business Glossary
An intuitive web-based interface for exploration of business terms. Enables creating and managing an enterprise vocabulary.
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SOFTWARE TOOLS Overview
IBM® InfoSphere™ Information Analyzer
Data discovery, validation and monitoring capabilities tool.(Data Profiling)
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SOFTWARE TOOLS Overview
IBM® InfoSphere™ MetadataWorkbench
Data Lineage – insight into data sources, ETL process, rules, BI reports, business terminology.
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Process Models Overview
Governing Elements Model
Outlines establishment of a “Standard” element for Business Glossary.
Data Profiling Model
Outlines profiling and data qualityobjectives. Discover anomalies and business rules before Design Phase.
All new data must be profiled and defined before Design Phase.
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Guides Overview
Data Steward Guide Detailed accountabilities and method of operation for the Data Stewardship role.
Governing Elements Best Practice & Standards
How to label an element and compose a business definition, usage of class words, data value descriptions.
Business Glossary User Reference Guide
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TEMPLATES Overview
Governing Elements
Capture content for new elements with controls for valid values.
Data Profiling Capture requirements, findings and remediation steps.
Solution Delivery Lifecycle
Pre-filled with Data Governance content to ensure alignment and mandatory milestones. (Project Charter, Requirements, Project Plan)
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Training & Orientation Overview
Data Governance Program
General Orientation, Processes, Roles & Responsibilities.
Data Steward Training Data Steward orientation and training.
Business Glossary Tool On Demand training forBusiness Glossary users.
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Reference & Support Overview
Content Management Site
Central location for Data Governance Program content, scope, materials, communication.
Data Governance Team Email
Group email for Data Governance Q&A, Support
Project Roles & Responsibilities
End-to-End project engagement flow.
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ChallengesInstilling Behavior ChangeCommunicating the PracticeIdentifying Data Stewards and Turnover
Next StepsData Lineage Expand Program ScopeData Steward ForumsValue Metrics
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