darren osborn - headway rebuilding lives - the ndis - opportunities & challenges - a service...
DESCRIPTION
Darren Osborn delivered this presentation at the 2014 Acquired Brain Injury conference. The conference gave case studies of ABI and NDIS, supporting people with cognitive and behavioural impairments after ABI and FASD developments and implications for Australia going forward. Find out more at http://bit.ly/1zgqdKmTRANSCRIPT
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Opportunities and challenges.
The NDIS.
A service providers journey.
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Community Service
organisation
Started in 1986 as a specialist acquired brain injury service.
Whilst still an ABI service,
also supports other disability
types
$3 Million revenue
Supports 300+ people per
annum
46 employees
Headway rebuilding lives
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Headway rebuilding lives
Our Purpose
We are dedicated and committed to rebuilding and connecting lives,
preventing the cycle of social isolation and exclusion experienced by people
living with a disability
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• Tasmania is a trial site for the15>24 years of age cohort from 1 July 2013 >30 June 2016
• Full rollout is scheduled from July 2016 > 2018
• 836 people have a funded and approved Plan
• 910 people assessed as eligible in the cohort
• Small number of our clients have transitioned
• See an increase in referrals for respite and one-on-one support to our service.
National Disability Insurance Scheme
NDIS Tasmania
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National Disability Insurance Scheme
Real Choice and Control
People with disabilities make decisions about their supports, including their
providers
Funding for disability supports
is allocated to individuals not
services
Grant funding and grants in advance will be a thing of
the past
Services will bill and receive
payment following the support delivered
People are allocated funding directly from the NDIS and can
manage their own plan independently
People can choose to use a plan manager or
third party to receive and
manage funding on their behalf
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Planning for the NDIS
Where do we start… What does it look like?
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How will the NDIS change the disability sector over the next
five years?
How will the NDIS impact on customer priorities and their
services & supports?
What opportunities exist for value creation for the next five years?
What strategic decisions are needed
to realise these opportunities?
Strategic Context
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• How can we position ourselves in the new disability marketplace?
• What is our Unique Value Proposition, what differentiates us from the other players?
• Will people be willing to pay for these services? • Can we deliver quality services to our clients whilst
keeping our costs down?
• Are we remaining true to our purpose and values?
• Should we partner with like-minded service/s?
• What does success look like how will we get there?
• What do we need to be NDIS ready?
Strategic Analysis
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How is our business
performing?
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Seven Key Questions
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What do we need to do to be ready?
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Our Readiness Journey
Strategic Positioning
• Establish Shared Living Service • Additional respite venues • Operational Restructure to increase
cost and performance efficiencies • Transitional planning for Community
Access and ABI Outreach Service • Explore opportunities for partnerships
including mergers, acquisitions or state-wide service model
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Our Readiness Journey
Person Centered Service
• Inform, prepare and support clients and families for the NDIS
• Upskill staff to person centred thinking practice principles
• Outcome STARS goal setting tool • Relationship Maps • 1 Page Profiles (clients & staff) • Satisfaction / Feedback mechanisms • Linkage with Clinical / Allied Health &
Rehabilitative specialist pathways
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Our Readiness Journey
Client and Market Focus
• Engage with clients through forums to promote our services and identify opportunities
• Deliver personalised services- delighting our customers-word of mouth
• Marketing strategies including social media- website, facebook, email bulletins and television and print media
• Train staff to be Brand Ambassadors
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Our Readiness Journey
Financial Sustainability
• Understand Financial Ratios • Enterprise costs- actual hourly costs • Individual costing tools including direct,
indirect and profit margins • Operational restructure to achieve cost
and service efficiencies • Use of IT and cloud based systems-
working smarter • Explore back of office support functions
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Our Readiness Journey
Workforce Development • Provide strong leadership to staff advocating the
importance of choice, control & service values • Workforce development plan- upskilling staff and
training for the NDIS • Provide education, training and support for staff to
work more autonomously in the community • Retain and attract star performers with the right
skills and capabilities • Staff supervision and performance measures • Increase staffing capacity to respond to demand • Promote a flexible and diverse workplace
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Our Readiness Journey
Business Tools
Embrace technology including: • Cloud based Client Relationship
Management databases (CRM’s) for direct client service delivery, managing finances, quality management and continuous improvement, human resources and marketing.
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The NDIS- Opportunity
The NDIS will:
• Promises to remove the postcode and disability diagnosis lottery for people living with an ABI
• See a significant increase in funds in the new disability marketplace
• Allow services to be bold, creative and free to develop innovative service responses
• Reduce Government red tape • Professionalisation of the disability sector being
more accountable • People with disabilities will become discerning
consumers-driving innovation
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“The future depends on what you do today.”
― Mahatma Gandhi