data analytics and big data utah perspective john reidhead, cpa director, utah division of finance...
TRANSCRIPT
Data Analytics andBig Data
Utah Perspective
John Reidhead, CPADirector, Utah Division of FinanceCFO, Department of Administrative Services
• Department Level Example – Customer Services Summary Data and Measures
• Governor’s Office – SUCCESS Program
• Legislative and Executive Branch – Mandate for Transparency 2.0
Utah Perspective
Dept. Level – Customer Services Summary
•Key Output and Outcome Measures by Agency
•DAS initiative for past 5 years
•Seven Separate DAS Divisions
Utah Perspective
Fleet FY 2013 FY 2014
Underutilized vehicles
105 116
Facilities Construction and Management FY 2013 FY 2014
Average cost per office square foot (leases)
$ 12.80 $ 5.64
Average cost per office square foot (operations & maintenance) $ 3.84 $ 1.95
Capital Improvement or Development projects completed
2 18
777 769 782 803
10.21
10.1610.14
10.34
10.00
10.05
10.10
10.15
10.20
10.25
10.30
10.35
10.40
750
760
770
780
790
800
810
FY 2011 FY 2012 FY 2013 FY 2014
Mile
s (M
illio
ns)
Vehi
cle
Coun
tVehicle Count and Miles Driven
14.4 14.314.4
14.8
14.014.114.214.314.414.514.614.714.814.9
FY 2011 FY 2012 FY 2013 FY 2014
Average Miles Per Gallon
Risk Management
Purchasing and General Services FY 2013 FY 2014
Mail Processed
107,970 119,030
Finance FY 2013 FY 2014
Post-Audit Error Rate*
4.39% 4.84%
$ Amount of Loans Serviced**
$ 312,513,282 $ 309,144,738
Employees with time-based pay NOT using ESS for time entry
19.06% 16.09%
* State Average: 3.31%
** Serviced by State Finance: 24.65%
96 100145
113
44 27
35
30
2831
14
22
17
18
0
50
100
150
200
250
FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
Claims Opened by Type
Auto Liability Property
$325,323
$964,723
$395,103 $194,276
$318,657
$0 K
$200 K
$400 K
$600 K
$800 K
$1000 K
$1200 K
FY 2010 FY 2011 FY 2012 FY 2013 FY 2014
Workers Comp Claim Costs
$3,393,817
$4,333,807
$1,477,653
$-
$1,000,000
$2,000,000
$3,000,000
$4,000,000
$5,000,000
FY 2012 FY 2013 FY 2014
State Contract Use
35
34
37
38
32
33
34
35
36
37
38
39
FY 2011 FY 2012 FY 2013 FY 2014
Number of Copiers Leased
Dept. Level – Customer Services Summary
•Used in Annual Meetings with Agencies to Generate Discussion and Action Items
• Originally Planned for Monthly Measures Automated and Available in Data Warehouse
• Currently on an Annual Basis Utah Perspective
Dept. Level – Lessons Learned
•Reduce the Number of Measures• Can customers make a decision or change a behavior with the information?
• Reduce the frequency to what customers want
Utah Perspective
State Level - SUCCESS
•Statewide Balanced Scorecard Used Several Years
• SUCCESS Program Replaced Balanced Scorecard in 2013
• The SUCCESS Program Seeks a 25% Improvement Over 4 Years
Utah Perspective
State Level - SUCCESS
•Quality * Throughput Operating Expenses
• QT OE
• SUCCESS Goal is a 25% Improvement in the Formula/Measure
Utah Perspective
DAS – Sample Measures
•Finance
• Fleet
Utah Perspective
DAS – Sample Measures
•Facilities Construction
• Risk Management
Utah Perspective
State Level - SUCCESS
•Uses “Theory of Constraints” Concepts• Identify the Constraint• Improve the Flow at the Constraint
• Focus is on Business Processes
Utah Perspective
Theory of Constraints
“A”15 Units
“B”8 Units
“C”5 Units
“D”10 Units
Input15 Units
Output
QuestionHow Many Units Can This Organization Produce???
Utah’s Transparency 2.0
•Financial Transparency Website Since 2009• Over 400 participating political subdivisions
• Continued requests for improvements
• Expanded Advisory Board
Utah Perspective
Utah’s Transparency 2.0
•New Funding $500K Per Year
•New Vision• Portal for Government Records Requests
• Continue to Add Public Records to Web
• Continue to Add Public Data to Web Utah Perspective
Observations
•Comptroller’s Role of Data Facilitator vs Analyzer
•Continued Need for Trusted, Reliable Data• The Need for “One Source of Truth”
•Data Users will Continue to Drive Change• Including Changes in Accounting Information
Utah Perspective
