data appliance for arcgis user guide for windows revision ...data appliance for arcgis user guide...

Data Appliance for ArcGIS User Guide for Windows

Revision 5.0

October 2016

WWW.CUTTEDGE.COM

http://www.cuttedge.com/

COPYRIGHT

No part of this manual may be reproduced, stored in a retrieval system, or transmitted, in any

form or by any means, electronic, mechanical, recording, or otherwise, in whole or part, without

prior written consent from Cutting Edge.

All rights reserved. Copyright © 2016 Cutting Edge.

TRADEMARKS

All trademarks and copyrights stated, mentioned, referenced or omitted are the property of their

respective owners.

DISCLAIMER

Cutting Edge reserves the right to periodically revise this manual without prior notice. Product

features and specifications described are subject to change without notice.

Revision History

Revision Date Description of Change

1.0.0 May, 2011 Initial Release

1.0.1 June, 2011 Change in administrator password policy

1.1 August, 2011 Updates, added international warranty

1.2 October, 2011 Power Specifications

1.3 December, 2011 Boot up process, No Internet Activation

2.0 October, 2013 Windows Storage Server 2012

3.0 September, 2014 3ware to LSI card upgrade

4.0 November, 2015 Upgraded 36 Bay Chassis

5.0 October, 2016 IPMI Remote Access

TABLE OF CONTENTS

Table of Contents ................................................................................................................... 4

Support for the Data Appliance for ArcGIS ................................................................................ 6

ESRI SUPPORT ............................................................................................................................................. 6

CUTTING EDGE NETWORKED STORAGE SUPPORT .......................................................................................... 6

Data Appliance for ArcGIS Use Restrictions ............................................................................... 6

Data Appliance for ArcGIS Summary ........................................................................................ 7

ESRI DATA APPLIANCE FOR ARCGIS COMPONENTS ....................................................................................... 7

GETTING STARTED ....................................................................................................................................... 7

Installing the Data Appliance for ArcGIS ................................................................................... 7

BOX CONTENTS............................................................................................................................................ 8

INSTALLATION PLANNING ............................................................................................................................. 8

UNPACKAGING THE DATA APPLIANCE FOR ARCGIS ........................................................................................ 9

RACKMOUNT CHASSIS INSTALLATION ............................................................................................................ 9

1U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS ........................................... 11

4U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS ........................................... 13

Data Set installation (4U Only) ............................................................................................... 17

Powering on the Data Appliance for ArcGIS ............................................................................ 18

POWERING ON THE 1U DATA APPLIANCE FOR ARCGIS................................................................................ 18

POWERING ON THE 4U DATA APPLIANCE FOR ARCGIS................................................................................ 19

Data Appliance for ArcGIS First Boot ...................................................................................... 19

CONFIGURING NETWORK SETTINGS ............................................................................................................ 22

Verify Data Collection ............................................................................................................ 25

Activating Windows without Internet Access ........................................................................... 27

Data Appliance for ArcGIS Reference ..................................................................................... 30

1U DATA APPLIANCE FOR ARCGIS ............................................................................................................. 30

4U DATA APPLIANCE FOR ARCGIS ............................................................................................................. 31

Data Appliance for ArcGIS Maintenance .................................................................................. 33

Data Appliance for ArcGIS Field Replaceable Units .................................................................. 33

HARD DRIVE FRU REPLACEMENT INSTRUCTIONS ........................................................................................ 34

POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS ....................................................................... 35

Configuring IPMI Remote Access ........................................................................................... 37

CONFIGURING IPMI SETTINGS IN THE BIOS .............................................................................................. 38

REMOTELY ACCESSING THE SERVER ............................................................................................................. 41

Appendix A ........................................................................................................................... 43

DATA APPLIANCE FOR ARCGIS ENVIROMENTAL INFORMATION .................................................................... 43

Appendix B ........................................................................................................................... 44

UNITED STATES WARRANTY DEFINITION AND SUPPORT PLAN ..................................................................... 44

Appendix C ........................................................................................................................... 46

INTERNATIONAL WARRANTY DEFINITION AND SUPPORT PLAN ..................................................................... 46

Appendix D ........................................................................................................................... 48

BASIC PROVISIONS OF ALL CUTTING EDGE WARRANTY PROGRAMS ............................................................. 48

SUPPORT FOR THE DATA APPLIANCE FOR ARCGIS

Support for Data Appliance for ArcGIS will be provided by both Esri and Cutting Edge Networked

Storage technical support teams.

ESRI SUPPORT

For questions regarding the configuration and setup of ArcGIS services and usage, contact the

following:

United States users—Support will be provided by Esri Technical Support. Please use the following contact options:

Phone: 1-888-377-4575

Fax: 1-909-792-0960

E-mail: [email protected]

Hours: Monday–Friday, 5:00 a.m.–5:00 p.m. Pacific time (excluding Esri holidays)

International users—Support will be provided by your local Esri distributor.

CUTTING EDGE NETWORKED STORAGE SUPPORT

For questions and support regarding the Data Appliance for ArcGIS hardware, please contact

Cutting Edge Networked Storage using the following options:

Phone: 1-800-257-1666

E-mail: [email protected]

Web page: http://www.cuttedge.com/contact/technical_support.html

Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. (Pacific time)

DATA APPLIANCE FOR ARCGIS USE RESTRICTIONS

The Data Appliance for ArcGIS is a specialized Network Attached Storage device and should not

be administered as just another file server. Cutting Edge Networked Storage manufactures the

Data Appliance for ArcGIS for the exclusive use with Esri ArcGIS for Server. The Data Appliance

for ArcGIS is designed to be a read-only device. Except for specific updates provided by Esri the

Data Appliance for ArcGIS should never be written to or used as an additional storage device.

The Data Appliance for ArcGIS ships with an embedded version of Microsoft® Windows Storage

Server 2012 R2. This license precludes the installation of additional software or adding additional

roles to the appliance to those that have been preloaded at the factory.

mailto:[email protected]

http://www.cuttedge.com/contact/technical_support.html

The Data Appliance for ArcGIS can only be used to support ArcGIS for Server

(Standard or Advanced) 10.1-10.3 deployments at version 6.1 or newer.

The Data Appliance for ArcGIS cannot be used in any other role other than that

of a NAS supporting an ArcGIS for Server environment

The end user is not authorized to install additional software on the Data

Appliance for ArcGIS. This includes system utilities (anti-virus software, remote

management, etc.) server applications (web server, ftp, directory services) or

backup software. Contact Cutting Edge Networked Storage if any changes to the

software must be made in order to meet facility IT requirements. Cutting Edge

Networked Storage will address inquiries on a case by case basis.

The violation of any of the above restrictions will require the user to return the system to the

factory default configuration before troubleshooting and warranty services can be processed.

DATA APPLIANCE FOR ARCGIS SUMMARY

The Esri Data Appliance for ArcGIS is designed to be utilized exclusively with ArcGIS for Server

(Standard or Advanced) for publishing map, elevation, and geocode services locally as well as on

the Internet.

ESRI DATA APPLIANCE FOR ARCGIS COMPONENTS

Esri Data Appliance for ArcGIS:

Cutting Edge Networked Storage WSS-NAS

Microsoft Windows Storage Server 2012 R2 Operating System

Esri Data Collections (as purchased)

GETTING STARTED

In order to deploy the Data Appliance for ArcGIS the following basic steps are required.

Additional details can be found later in this document.

1. Hardware Installation – Install the Data Appliance for ArcGIS into a computer

equipment rack.

2. Network Configuration – Configure the Data Appliance for ArcGIS on your Local

Area Network (LAN). Connect the Data Appliance for ArcGIS to a network that is

accessible to the server running ArcGIS for Server.

INSTALLING THE DATA APPLIANCE FOR ARCGIS

The Data Appliance for ArcGIS ships from the factory fully configured and preloaded with Esri

data. Prior to utilizing the Esri software to setup and use services the Data Appliance for ArcGIS

must be installed. Part of the installation process is the configuration of basic networking and

Windows Storage Server 2012 R2 configuration. The manual assumes that the user is familiar

with the steps required to use and configure Windows networking. If at any point you encounter

difficulties, please contact Cutting Edge Networked Storage technical support by calling 800-257-

1666 or via email [email protected]

The system administrator password is configured by the end user during the first boot setup procedure.

BOX CONTENTS

The Data Appliance for ArcGIS should include the following items within the shipping box.

Data Appliance for ArcGIS (1U 4 bay or 4U 36 bay)

License Key (Certificate of Authenticity COA)

Data Appliance for ArcGIS User Guide for Windows (this document)

Data Appliance for ArcGIS Quick Installation Guide

Data Appliance for ArcGIS Quick Reference

Data Appliance for ArcGIS Warranty Documentation

Two 110V AC power cords

One front bezel (black) w/ keys.

One set of adjustable sliding rails w/ mounting kit

If you find that you are missing any of the above items, please contact Cutting Edge Networked

Storage directly at [email protected]

INSTALLATION PLANNING

The proper installation of the Data Appliance for ArcGIS will require the following hardware and

resources:

Keyboard and mouse (USB only)

Display monitor capable of 1024x768 resolution minimum with a Standard VGA

connector

Two 110V AC power ports

Gigabit Ethernet connectivity

Network IP address

Available space in a computer equipment rack 1U or 4U depending on the Data

Appliance for ArcGIS configuration purchased.

UNPACKAGING THE DATA APPLIANCE FOR ARCGIS

The Data Appliance for ArcGIS should be carefully removed from its shipping box. Inspect the

Data Appliance for ArcGIS and make sure that it was not damaged during shipping and transport.

The 1U Data Appliance for ArcGIS weighs 40lbs it is still recommended that two people handle

the appliance. The 4U Data Appliance for ArcGIS weighs approximately 80lbs. Two people will be

required to safely remove the appliance from the shipping box.

The Data Appliance for ArcGIS box includes removable front bezel for the server. Included in the

box are the adjustable sliding rails to mount your Data Appliance for ArcGIS server into a

standard computer equipment rack. The mounting kit is located within the smaller box that is

packed on top of the appliance.

RACKMOUNT CHASSIS INSTALLATION

You should install the largest and heaviest items on the bottom of your rackmount rack. Aside

from UPS systems the 4U Data Appliance for ArcGIS will be one of the heavier systems in your

cabinet.

• Ensure that the leveling jacks on the bottom of the rack are fully extended to the floor with the

full weight of the rack resting on them.

• In single rack installation, stabilizers should be attached to the rack. In multiple rack

installations, the racks should be coupled together.

• Always make sure the rack is stable before extending a component from the rack.

• You should extend only one component at a time - extending two or more simultaneously may

cause the rack to become unstable.

• Determine the placement of each component in the rack before you install the rails.

• Use a regulating uninterruptible power supply (UPS) to protect the server from power surges,

voltage spikes and to keep your system operating in case of a power failure.

• Allow any hot plug drives and power supply modules to cool before touching them.

• Always keep the rack's front door and all panels and components on the servers closed when

not servicing to maintain proper cooling.

• Equipment should be mounted into a rack so that the amount of airflow required for safe

operation is not compromised.

• Consideration should be given to the connection of the equipment to the power supply circuitry

and the effect that any possible overloading of circuits might have on overcurrent protection and

power supply wiring. Appropriate consideration of equipment nameplate ratings should be used

when addressing this concern.

1U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS

This section provides information on installing the Esri Data Appliance for ArcGIS chassis into a

rack cabinet. There are a variety of rack cabinets on the market, which may mean the assembly

procedures will differ slightly. You should also refer to the installation instructions that came with

the rack cabinet you are using.

NOTE: This rail will fit a rack between 26" and 33.5" deep. The inner rails come pre-installed on

the 1U configuration of the Data Appliance for ArcGIS.

RACKMOUNT KIT SCREWS

The accessory box includes all the screws needed to install the chassis in a rack. This section lists

and describes the most common screws used. The chassis may not require all the parts listed.

Item Qty Description

1 4 M4 x 4mm (0.157) Flat Head Screw

2 22 M4 x 4mm (0.157) Round Head Screw


4 8 Washer for M5 Flat Head Screw

Figure 1

IDENTIFYING THE SECTIONS OF THE RACK RAILS

Figure 2

There are two rack rail assemblies in the rack mounting kit. Each assembly consists of two

sections: an inner fixed chassis rail that secures directly to the server chassis and an outer fixed

rack rail that secures directly to the rack itself (Figure 2). Two pairs of short brackets to be used

on the front side of the outer rails are also included.

INSTALLING THE OUTER RAILS TO THE RACK

Figure 3

1. Attach the longer section of the outer rail to the outside of the shorter section of the outer

rail. You must align the pins with the slides. Both ends of the outer rail must face the same

direction in order to be secured to the rack (Figure 3).

Figure 4

2. Adjust both sections of the outer rail to the proper length so that the rail fits snugly within

the rack (Figure 3).

3. Secure the longer section of the outer rail to the front side of the rack with two M5 screws

and the shorter section to the rear side of the rack with two M5 screws (Figure 4).

4. Repeat steps 2-3 for the remaining outer rail.

INSTALLING THE CHASSIS IN THE RACK

Figure 5

1. Confirm that chassis includes the inner rails (A) and rail extensions (B). Also, confirm that the

outer rails (C) are installed on the rack (Figure 5).

2. Line chassis rails (A and B) with the front of the rack rails (C) (Figure 5).

3. Slide the chassis rails into the rack rails, keeping the pressure even on both sides (you may

have to depress the locking tabs when inserting). When the appliance has been pushed

completely into the rack, you should hear the locking tabs "click" into the locked position.

4. Insert and tighten the thumbscrews that hold the front of the appliance to the rack.

4U DATA APPLIANCE FOR ARCGIS RACKMOUNT INSTALLATION INSTRUCTIONS

This section provides information on installing the Esri Data Appliance for ArcGIS chassis into a

rack cabinet. There are a variety of rack cabinets on the market, which may mean the assembly

procedures will differ slightly. You should also refer to the installation instructions that came with

the rack cabinet you are using.

NOTE: This rail will fit a rack between 26.5" and 36.4" deep.

RACKMOUNT KIT SCREWS

The accessory box includes all the screws needed to install the chassis in a rack. This section lists

and describes the most common screws used. The chassis may not require all the parts listed.

Item Qty Description


2 22 M4 x 4mm (0.157) Round Head Screw


4 8 Washer for M5 Flat Head Screw

Figure 6

IDENTIFYING THE SECTIONS OF THE RACK RAILS

Figure 7

The chassis package includes two rail assemblies in the rack mounting kit. Each assembly

consists of three sections: An inner chassis rail which secures directly to the chassis, an outer rail

that secures to the rack, and a middle rail which extends from the outer rail. These assemblies

are specifically designed for the left and right side of the chassis. (Figure 7).

LOCKING TABS

Each inner rail has a locking tab. This tab locks the chassis into place when installed and pushed

fully into the rack. These tabs also lock the chassis in place when fully extended from the rack.

This prevents the server from coming completely out of the rack when the chassis is pulled out

for servicing.

RELEASING THE INNER RAIL FROM THE OUTER RAIL

Figure 8

1. Identify the left and right outer rail assemblies as described above.

2. Pull the inner rail out of the outer rail until it is fully extended as illustrated above.

3. Press the locking tab down to release the inner rail.

4. Pull the inner rail all the way out.

5. Repeat steps 2 – 4 for the second outer rail.

INSTALLING THE INNER RAILS ON THE CHASSIS

Figure 9

Figure 10

1. Confirm that the left and right inner rails have been correctly identified.

2. Place the inner rail firmly against the side of the chassis, aligning the hooks on the side

of the chassis with the holes in the inner rail.

3. Slide the inner rail forward toward the front of the chassis until the rail clicks into the

locked position, which secures the inner rail to the chassis.

4. Secure the inner rail to the chassis with the screws provided.

5. Repeat steps 2 – 4 above for the other inner rail.

INSTALLING THE OUTER RAILS ON THE RACK

Figure 11

1. Press upward on the locking tab at the rear end of the middle rail.

2. Push the middle rail back into the outer rail.

3. Hang the hooks of the front of the outer rail onto the slots on the front of the rack. If

necessary, use screws to secure the outer rails to the rack, as illustrated above.

4. Pull out the rear of the outer rail, adjusting the length until it fits within the posts of the

rack.

5. Hang the hooks of the rear portion of the outer rail onto the slots on the rear of the rack.

If necessary, use screws to secure the rear of the outer rail to the rear of the rack.

6. Repeat steps 1 – 5 for the remaining outer rail.

INSTALLING THE CHASSIS IN THE RACK

Figure 12

1. Confirm that the inner rails are properly installed on the chassis.

2. Confirm that the outer rails are correctly installed on the rack.

3. Pull the middle rail out from the front of the outer rail and make sure that the ball-

bearing shuttle is at the front locking position of the middle rail.

4. Align the chassis inner rails with the front of the middle rails.

5. Slide the inner rails on the chassis into the middle rails, keeping the pressure even on

both sides, until the locking tab of the inner rail clicks into the front of the middle rail,

locking the chassis into the fully extended position.

6. Depress the locking tabs of both sides at the same time and push the chassis all the way

into the rear of the rack.

7. If necessary for security purposes, use screws to secure the chassis handles to the front

of the rack.

DATA SET INSTALLATION (4U ONLY)

Data Appliance for ArcGIS in a 4U configuration is shipped without the data set hard drives

installed in the system chassis to reduce the overall weight of the chassis during installation.

Before powering on the Data Appliance for ArcGIS the data set hard drives should be installed

into the chassis. Each hard drive is labeled with a chassis slot number into which each drive

should be installed.

Figure 13

The Data Appliance for ArcGIS chassis is labeled with labels similar to Figure 15. Match the hard

drive slot number with the chassis slot number.

Figure 14

1. Insert the hard drive and tray into the chassis. Make sure to press the drive carrier

handle closed until it clicks in place (Figure 16).

2. Repeat the step one for all the drives shipped with Data Appliance for ArcGIS.

POWERING ON THE DATA APPLIANCE FOR ARCGIS

Powering on the Data Appliance for ArcGIS requires the push of the power button. The power

button on all configurations of the Data Appliance for ArcGIS can be accessed from the front of

the computer equipment rack.

POWERING ON THE 1U DATA APPLIANCE FOR ARCGIS

Figure 15

The 1U Data Appliance for ArcGIS power button is located on the top right of the chassis.

Remove the front bezel if installed. (Figure 15)

POWERING ON THE 4U DATA APPLIANCE FOR ARCGIS

Figure 16

On the 4U Data Appliance for ArcGIS the power button is located on the bottom left of the

chassis. Remove the front bezel if installed. (Figure 16)

DATA APPLIANCE FOR ARCGIS FIRST BOOT

The Data Appliance for ArcGIS is configured with Microsoft’s Windows Storage Server 2012 R2

operating system. Windows Storage Server 2012 R2 resembles Windows Server 2012 R2 in

appearance and operation; however, Windows Storage Server 2012 R2 licensing restricts the use

of the Data Appliance for ArcGIS as a general use server. Windows Storage Server 2012 R2 is

also specifically tuned to perform the required functions of a Data Appliance for ArcGIS. No

additional software may be loaded and no other server roles can be hosted on the Data

Appliance for ArcGIS. Doing so will void the warranty on the Data Appliance for ArcGIS.

Figure 17

When the Data Appliance for ArcGIS is first powered the Microsoft® Windows Storage Server

2012 R2 will begin booting (Figure 17). Please do not interrupt or power off the Data Appliance

for ArcGIS during this process. The Data Appliance for ArcGIS may automatically reboot as the

final configuration is applied to the system.

After the system reboots the Windows Storage Server 2012 R2 operating system will load. Follow

the onscreen instructions to continue.

Figure 18

1. Select the appropriate Country or Region, App Language, and Keyboard Layout. Click on

the “next” button to continue. Figure 18.

Figure 19

2. Enter the product key that is on the Microsoft COA label attached to the system. The

COA label is attached on the top front left corner of the system. Click on the “next”

button to continue. (Figure 19)

Figure 20

3. Review and accept the Microsoft Windows Storage Server 2012 license agreement.

(Figure 20)

Figure 21

4. Set the administrator account password. Do not lose this password. This password will be

needed to log into the system in order to continue the configuration of the server. Type

in the password twice as indicated on the screen and click on the “finish” button to

continue. (Figure 21)

Figure 22

5. The log in screen will be presented. Press CTRL+ALT+DELETE to continue. (Figure 22)

Figure 23

6. Click on the account named “Administrator.” (Figure 23). Enter the Administrator account

password that was set in step 4. The system will load the Windows desktop

CONFIGURING NETWORK SETTINGS

Your network administrator should be able to provide you with the information required to

configure the network on the Data Appliance for ArcGIS. Generally the information required is: IP

address, subnet mask, gateway, and DNS server. Some networks run the DHCP protocol which

will assign all of the above settings automatically. It is recommended that the Data Appliance for

ArcGIS be configured with a static IP address.

1. Log in to the Data Appliance for ArcGIS as “administrator” (using the password that was

configured during first boot)

Figure 24

2. The system will load the Server Manager Dashboard. Select the Local Server from the

menu on the right hand side. (Figure 24)

Figure 25

3. Locate the Ethernet connection links. Click on the link to the first Ethernet connection.

The network connections list will be displayed. (Figure 25)

Figure 26

4. All the network connections available on the Data Appliance for ArcGIS will be displayed.

Right click on “Ethernet” and click on “Properties” (Figure 26)

Figure 27

5. From the Ethernet Properties window double click on the “Internet Protocol Version 4

(TCP/IPv4)” entry (Figure 27)

Figure 28

6. Enter the network information that was given to you by your network administrator in

the appropriate sections. Click OK when you are done. (Figure 28)

7. The Data Appliance for ArcGIS network setup is now complete.

VERIFY DATA COLLECTION

Before utilizing the data collection, the health of the RAID arrays must be verified. Data Appliance

for ArcGIS ships with the LSI MegaRAID Storage Manager utility pre-installed. This utility will be

used to verify the status of the datasets.

1. Log in to the Data Appliance for ArcGIS as “administrator” (using the password that was

configured during first boot)

Figure 29

2. From the desktop or start menu locate the MegaRAID Storage Manager shortcut. (Figure

29)

Figure 30

3. Double–click the shortcut to start the utility. Allow the utility to auto discover the data

appliance. Click on the IP hyper link. (Figure 30)

Figure 31

4. Log in to the Utility “administrator” (using the password that was configured during first

boot). Allow the utility to load. (Figure 31)

Figure 32

5. The Properties information is located in the top right corner. The status should display

“Optimal.” If the status is displays anything other than “Optimal” immediately stop and

contact Cutting Edge Networked Storage technical support. (Figure 32)

6. Background operations are also displayed on the right hand side. If “Check Consistency”

or “Initializing” the data sets can be used. Check consistency procedures run on

schedules to preemptively correct any errors.

7. After verifying the data set, exit the utility.

ACTIVATING WINDOWS WITHOUT INTERNET ACCESS

In the event that Internet access is not possible the Windows Activation procedure can be

completed via the use of the Microsoft Windows Activation telephone hotline.

1. Log into the system as a member of the administrative group.

Figure 33

2. From the Start Screen, Type ‘slui 4’ click on the icon to run the wizard. (Figure 33)

Figure 34

3. Select the nearest location from the drop down menu and click “Next” (Figure 34)

Figure 35

4. Call the phone number displayed and follow the promptings. You will have to provide the

“Installation ID” and will receive a “Confirmation ID” (Figure 35)

Figure 36

5. Click “Next” and follow the onscreen instructions to continue and complete the activation

process. (Figure 36)

DATA APPLIANCE FOR ARCGIS REFERENCE

1U DATA APPLIANCE FOR ARCGIS

FRONT VIEW – 1U DATA APPLIANCE FOR ARCGIS

Figure 37

FRONT PANEL LEDS

Reset: The reset button is used to manually reboot the

Data Appliance for ArcGIS.

Power: The main power switch is used to apply or

remove power from the power supply to the Data

Appliance for ArcGIS.

Universal Information LED: The Universal Information

LED is used to indicate fan failure, power failure,

overheat condition, or to identify the unit within a large

rack installation. See the table below for descriptions of

the LED states.

UID: The UID button is used to turn on or off the blue

light function of the U-LED. Once the blue light is

activated, the Data Appliance for ArcGIS can be easily

located in very large racks and server banks.

NIC1: Indicates network activity on Gigabit Ethernet

LAN1 when flashing.


LAN2 when flashing.

Power: Indicates power is being supplied to the system's

power supply units. This LED should normally be

illuminated when the system is operating.

HDD: Indicates SAS/SATA drive and/or DVD-ROM drive

activity when flashing.

REAR VIEW – 1U DATA APPLIANCE FOR ARCGIS

Figure 38

4U DATA APPLIANCE FOR ARCGIS

FRONT VIEW – 4U DATA APPLIANCE FOR ARCGIS

Figure 39

FRONT PANEL INDICATOR LEDS

Figure 40

Power: The main power switch is used to apply

or remove power from the power supply to the

Data Appliance for ArcGIS.

Overheat/Fan Fail: When this LED flashes, it indicates

a fan failure. When continuously on (not flashing) it

indicates an overheat condition, which may be caused

by the ambient room temperature being too warm.

This LED will remain flashing or on as long as the

overheat condition exists.

Reset: The reset button is used to manually

reboot the Data Appliance for ArcGIS.


LAN1 when flashing.

HDD: Indicates SAS/SATA drive and/or DVD-

ROM drive activity when flashing.


LAN2 when flashing.

Power Failure: When this LED flashes, it

indicates a failure in the power supply.

Power: Indicates power is being supplied to the

system's power supply units. This LED should normally

be illuminated when the system is operating.

REAR VIEW – 4U DATA APPLIANCE FOR ARCGIS

Figure 41

*Optional 4x Gigabit Ethernet ports show, Standard configuration is 2x Gigabit Ethernet ports

DATA APPLIANCE FOR ARCGIS MAINTENANCE

Although the Data Appliance for ArcGIS requires minimal maintenance, basic maintenance will

increase the lifespan of the hardware. Like the majority of equipment installed in a computer

hardware rack, the Data Appliance for ArcGIS uses a front intake and rear exhaust cooling

design. It is very important that the airflow of the cooling system is not blocked or hindered in

any way. The most common way that a server’s cooling system is blocked is by the accumulation

of dust in the front air intake passages of the server. At regular intervals the dust should be

wiped from the front bezel. Additionally using compressed air to blow out the dust that has

settled on the drives bays will assist in keeping the Data Appliance for ArcGIS’s cooling system

running at its highest efficiency.

Please note that there are NO SERVICIBLE PARTS inside the Data Appliance for ArcGIS. All

hardware inside the Data Appliance for ArcGIS can only be serviced by Cutting Edge Networked

Storage trained technicians. Any warranted system that experiences a hardware failure in the

field that is not a hot-swappable component such as a power supply module or hard drive will be

replaced by Cutting Edge Networked Storage as per the warranty attached to the system.

Any attempt to access the Data Appliance for ArcGIS internal components will void the warranty

on the Data Appliance for ArcGIS.

DATA APPLIANCE FOR ARCGIS FIELD REPLACEABLE UNITS

The Data Appliance for ArcGIS was designed with attention to reliability and therefore utilizes

redundant components that can be replaced while the system is operating. These components

are referred to as Field Replaceable Units (FRUs) and are hot-swappable since they can be

removed and installed while the system is powered on.

The Data Appliance for ArcGIS utilizes two FRUs in both 1U and 4U configurations:

Power Supply Modules

Hard Drives

Both of these FRUs can be swapped in less than one minute by personnel that are familiar with

computer hardware. When replacing a failed FRU, make sure that a replacement FRU has been

received prior to removing the failed FRU. Removing a FRU for extended periods of time

compromises the airflow and cooling design of the Data Appliance for ArcGIS.

HARD DRIVE FRU REPLACEMENT INSTRUCTIONS

REMOVING HARD DRIVE CARRIERS

Depending on which configuration is being serviced use the above illustrations as guides. 1U on the left

and 4U on the right

Figure 42

1. Press the release button on the drive carrier. This extends the drive carrier handle

(Figure 35).

2. Use the handle to pull the drive carrier out of the chassis (Figure 37).

NOTE: Data Appliance for ArcGIS date set hard drives have RAID redundancy to ensure data

availability in case of a hard drives failure and support hot-plug capability. Replacement hard

drives with carriers will ship directly from Cutting Edge Networked Storage. Do not remove any

hard drives while the unit is powered on without express instruction from a Cutting Edge

Networked Storage technical support engineer.

INSTALLING HARD DRIVE CARRIERS

Depending on which configuration is being serviced use the above illustrations as guides. 1U on the left

and 4U on the right

Figure 43

3. Verify that the replacement FRU part number matches the FRU that is being replaced.

4. Insert the replacement drive tray into the chassis. Make sure to press the drive carrier

handle closed until it clicks in place (Figure 38).

POWER SUPPLY MODULE FRU REPLACEMENT INSTRUCTIONS

POWER SUPPLY FAILURE

If either of the two power supply modules fails, the other module will take the full load and allow

the system to continue operation without interruption.

Figure 44 Figure 45

In the 1U Data Appliance for ArcGIS, the Universal Information LED will flash red slowly and an

audible alarm will sound until the failed unit has been replaced (Figure 39).

In the 4U Data Appliance for ArcGIS the Power Failure LED on the control panel will flash and an

audible alarm will sound until the failed unit has been replaced (Figure 40).

Replacement power supply modules will ship directly from Cutting Edge Networked Storage. The

power supply units have a hot-swap capability, meaning you can replace the failed unit without

powering down the system.

REMOVING A POWER SUPPLY MODULE

After identifying the failed power supply, remove the failed power supply. For the 1U Data

Appliance for ArcGIS see figure 41. For the 4U Data Appliance for ArcGIS see figure 42.

Figure 46

Figure 47

1. Unplug the AC power cord from the failed power supply module.

2. Depress the release tab on the power supply module.

3. Use the handle to pull it straight out with the rounded handle.

INSTALLING A POWER SUPPLY MODULE

Replacement power supply modules will ship directly from Cutting Edge Networked Storage.

After removing the failed power supply module, install the replacement power supply module. For

1U Data Appliance for ArcGIS see figure 43. For 4U Data Appliance for ArcGIS see figure 44.

Figure 48

Figure 49

1. Replace the failed hot-swap unit with another identical power supply unit.

2. Push the new power supply unit into the power bay until you hear a click.

3. Secure the locking tab on the unit.

4. Finish by plugging the AC power cord back into the unit.

CONFIGURING IPMI REMOTE ACCESS

Supermicro BMC Firmware is feature-rich and supports:

IPMI 2.0 based management

BMC stack with a full IPMI 2.0 implementation

Hardware health monitor

Remote power control

Keyboard, Video & Mouse (KVM) Console Redirection with multi language support

HTML5 web Console Redirection Serial over LAN (SOL)

Media Redirection

Simultaneous floppy and CD/ DVD redirection

Efficient USB 2.0-based CD/DVD redirection, with typical speed greater than 15xCD

Support for USB key

CONFIGURING IPMI SETTINGS IN THE BIOS

1. Plug in a network cable into IPMI port on the server. It is the single network port above

the USB ports (see Figure 38 and/or Figure 41).

2. Power cycle the server (remove AC power, wait 5 seconds, and then plug the AC power

back in)

Figure 50

3. Enter the BIOS by pressing <del> key (see Figure 50)

Figure 52

4. Once in the BIOS navigate to the IPMI menu, Select “BMC Network Configuration” and

press <enter> (see Figure 51)

5. Change the “Update IPMI LAN Configuration” option to yes by selecting it and pressing

<enter> then selecting “yes” from the menu and pressing <enter> again.

Figure 51

Figure 53

Figure 52

6. Change the “Configuration Address Source” option to ‘static’ by selecting it and pressing

<enter> then selecting “Static” from the menu and pressing <enter> again.

7. Use the keyboard and arrow keys to setup an IP address, subnet mask, and gateway

that is accessible on the network.

Figure 54

8. Press escape and navigate to the “Save & Exit” menu. Select “Save Changes and Reset”

and press <enter>. The system will reboot.

REMOTELY ACCESSING THE SERVER

1. Utilize a web broweser to browse to the IP address set listed in the IPMI section of the

BIOS (see step 7 of the previous section and Figure 53)

Figure 55

2. A log in prompt will be presented.

3. IPMI is now configured and accessible.

Note: The default credentials are username ADMIN and password ADMIN (Credentials

are case-sensitive).

APPENDIX A

DATA APPLIANCE FOR ARCGIS ENVIROMENTAL INFORMATION

SIZE AND WEIGHT

Data Appliance for ArcGIS

Weight Dimensions

ArcGIS 1U DA with 4 Drives Up to 40 lbs 25.5” x 17” x 1.75”

ArcGIS 4U DA with 33 Drives Up to 150 lbs 27.5” x 17.2” x 7”

POWER CONSUMPTION


Voltage Range Max Current Draw

Idle Current Draw

ArcGIS 1U DA with 4

Drives

100-140 VAC 50-60Hz

180-240 VAC 50-60Hz

8.5 Amps

5 Amps

2.5 Amps

1.7 Amps

ArcGIS 4U DA with 36

Drives

100-140 VAC 50-60Hz

180-240 VAC 50-60Hz

13.5 Amps

9.5 Amps

7.5 Amps

4 Amps

ENVIRONMENTAL REQUIREMENTS


Temperature Range Humidity Range

ArcGIS 1U DA with 4 Drives 10°to 35°C (50°to 95°F) 8% to 90% (non-condensing)

ArcGIS 4U DA with 36 Drives 10°to 35°C (50°to 95°F) 8% to 90% (non-condensing)

APPENDIX B

UNITED STATES WARRANTY DEFINITION AND SUPPORT PLAN

Complete ArcGIS Server & Appliance United States Warranty

Cutting Edge’s factory-authorized ArcGIS Server & Appliance Warranty for the United States is

designed to minimize downtime in the unlikely event of a hardware failure. Cutting Edge’s design utilizes user replaceable hot swappable disk drive modules and server power supply modules.

Data integrity is maintained by hardware-based RAID-1 and RAID-6 protection. If there is a problem, the Customer/contractor calls or e-mails Cutting Edge’s Technical Support Engineering

Staff at (800) 257-1666 or [email protected] to receive technical assistance. Our Technical

Support Engineers will work with the Customer/contractor to diagnose the problem. In the event a hardware failure is diagnosed, Cutting Edge will ship a replacement disk drive(s), a system

power supply or an entire replacement system without disk drives. These items will be shipped via International Priority delivery. Replacement hardware will ship on the same day for problems

diagnosed by 12:00 p.m. Pacific time, or the next business day for problems diagnosed after 12:00 p.m. Pacific time. Return freight is prepaid by Cutting Edge. A fifteen day grace period is

allowed for the return of failed components or servers prior to charges to the customer’s credit

card.

This ArcGIS Server & Appliance Warranty provides an unmatched level of service for Customers. It is designed to provide immediate hassle free restoration of fault-tolerant service while maintaining your specific software configuration and data.

Phone Support Parts Disk Failure Power Supply

Failure Server Failure

Installation,

maintenance, and

initial configuration

assistance is

available from 8:00

a.m. to 5:00 p.m.

Pacific time, Monday

through Friday

Technical assistance

to diagnose

hardware or

operating system

failures is available

from 8:00 a.m. to

8:00 p.m. Pacific

time, Monday

through Friday.

Replacement hardware

components are

shipped by Standard

Overnight

Customer/contractor

has fifteen days to

return failed

components.

Replacement disk

drive module is

shipped for

delivery on the

next business day

User replaces the

hot swappable

disk drive module

in minutes

The system

automatically

begins rebuilding

data on the

replaced disk

while the system

remains fully

usable.

Replacement

power supply

module is

shipped for

delivery on the

next business day

User replaces the

hot swappable

power supply

module in

minutes while

system remains

fully usable.

Replacement

system is shipped

for delivery on the

next business day

User moves the

hot swappable

disk drive modules

and power supply

modules to the

replacement

system in minutes

Full operation is

immediately

restored.


Classified Disk Drive Replacement Warranty Upgrade

Cutting Edge’s Classified Disk Drive Replacement Warranty is specially designed for Customers

with sensitive or classified data such as the Department of Defense. In the event of a disk drive

failure Cutting Edge will ship a complete replacement disk drive in a drive carrier. The Customer

removes the magnetic hard drive platters from the failed disk drive and returns only the drive

carrier, drive casing and the top cover of the disk drive which includes the drive label and serial

number. The Customer keeps the magnetic hard drive platters. Please call for pricing.

APPENDIX C

INTERNATIONAL WARRANTY DEFINITION AND SUPPORT PLAN

The Cutting Edge Extended Yearly International Warranty and

Support Options

Cutting Edge offers extended warranty and support for all its product offerings on a yearly basis.

These options are good for second and third year only. Second year option must be purchased

in order obtain third year warranty and support without incurring a re-certification charge.

Complete ArcGIS Server & Appliance International Warranty

Cutting Edge’s factory-authorized ArcGIS Server & Appliance Warranty for International

customers is designed to minimize downtime in the unlikely event of a hardware failure. Cutting

Edge’s design utilizes user replaceable hot swappable disk drive modules and server power supply modules. Data integrity is maintained by hardware-based RAID-1 and RAID-5 protection.

If there is a problem, the Customer/contractor calls or e-mails Cutting Edge’s Technical Support Engineering Staff at (800) 257-1666 or [email protected] to receive technical assistance.

Our Technical Support Engineers will work with the Customer/contractor to diagnose the

problem. In the event a hardware failure is diagnosed, Cutting Edge will ship a replacement disk drive(s), a system power supply or an entire replacement system without disk drives. These

items will be shipped via International Priority delivery. Replacement hardware will ship on the same day for problems diagnosed by 12:00 p.m. Pacific time, or the next business day for

problems diagnosed after 12:00 p.m. Pacific time. Return freight is prepaid by Cutting Edge. A fifteen day grace period is allowed for the return of failed components or servers prior to charges

to the customer’s credit card.

This ArcGIS Server & Appliance Warranty provides an unmatched level of service for Customers. It is designed to provide immediate hassle free restoration of fault-tolerant service while maintaining your specific software configuration and data.

Phone Support Parts Disk Failure Power Supply

Failure Server Failure

Installation,

maintenance, and

initial configuration

assistance is

available from 8:00

a.m. to 5:00 p.m.

Pacific time,

Monday through

Friday

Replacement hardware

components are

shipped by

International Priority

delivery.

Customer/contractor

has fifteen days to

return failed

Replacement disk

drive module is

shipped via

International

Priority delivery.

User replaces the

hot swappable disk

drive module in

Replacement

power supply

module is shipped

via International

Priority delivery.

User replaces the

hot swappable

power supply

Replacement

system is shipped

via International

Priority delivery.

User moves the hot

swappable disk

drive modules and

power supply


Technical

assistance to

diagnose hardware

or operating

system failures is

available 24 hours

a day, seven days a

week.

components. minutes

The system

automatically

begins rebuilding

data on the

replaced disk while

the system remains

fully usable.

module in minutes

while system

remains fully

usable.

modules to the

replacement

system in minutes

Full operation is

immediately

restored.

Classified Disk Drive Replacement Warranty Upgrade

Cutting Edge’s Classified Disk Drive Replacement Warranty is specially designed for Customers

with sensitive or classified data such as the Department of Defense. In the event of a disk drive

failure Cutting Edge will ship a complete replacement disk drive in a drive carrier. The Customer/contractor removes the magnetic hard drive platters from the failed disk drive and

returns only the drive carrier, drive casing and the top cover of the disk drive which includes the

drive label and serial number. The Customer/contractor keeps the magnetic hard drive platters. Please call for pricing.

APPENDIX D

BASIC PROVISIONS OF ALL CUTTING EDGE WARRANTY PROGRAMS

1. A warranty is provided on a system-level basis. If Cutting Edge-provided equipment or software is added to a system, the

warranty cost for these items will be charged on a pro-rated basis to run concurrent with the primary system warranty and will be at the same warranty level as the primary system.

2. If the Customer adds non-Cutting Edge equipment or software to a system, the warranty for the system will end.

3. If warranty coverage is not maintained continuously for a system, the Customer may purchase at a time and material (T&M) rate a recertification of the system. Any repairs or costs associated with bringing the system back to Cutting Edge specifications will also be charged on a T&M basis.

4. Customers who have not purchased a warranty plan or are not covered by the warranty may purchase services on a time and material basis, and the services will be provided by Cutting Edge on an as-available basis.

5. Replacement parts used in providing warranty services may be new, reconditioned, or certified by Cutting Edge; may be of various manufacturers; and will provide equal or better performance and/or capacity than the original item. Replacement parts are warranted for the remaining life of the purchased warranty and do not in any event extend the warranty life of the system or individual components.

6. Unless special warranty options have been purchased or arrangements have been made in advance, all parts removed from Customer's systems for replacement under warranty become the property of Cutting Edge. Customer shall pay Cutting Edge at the current retail price(s) for any service parts removed from the system and retained by the Customer or not returned to Cutting Edge within 15 business days of receipt of replacement parts.

7. During initial system installation, the Customer will be entitled to a maximum of two hours of telephone support in configuring the system for use. After this initial allotment, additional phone support may be purchased at standard time and material rates.

8. Warranty support is supplied only for the operation of the Cutting Edge-provided equipment and does not extend to any troubleshooting of, assistance with, or configuration of external systems and/or software connected to the Cutting Edge systems. Red Hat and ESRI software support and components shall be covered by the default warranty services provided to or purchased by the end users directly.

9. Prior to the expiration of the warranty term, the Customer may extend the term of the warranty or upgrade the service level of the warranty at the then current price. If the service level is upgraded, Cutting Edge reserves the right to recertify the system and a fee may be charged. Any upgrade in warranty level will not apply to conditions existing with the system prior to the effective date of the upgrade in warranty and may incur time and material charges to bring the system into warrantable condition.

10. It is the Customer's responsibility to back up data on the Customer's system. While every attempt has been made to provide redundancy in the hardware, Cutting Edge shall not be held responsible for loss of or damage to data or loss of use of any computer or network systems.

11. Customer acknowledges that Cutting Edge’s performance and delivery of the services are contingent upon Customer providing access to its personnel; facilities; equipment; hardware; software; network; and information including logs and Customer's timely decision making, notification of relevant issues or information, and granting of approvals and/or permission. Customer will promptly obtain and provide to Cutting Edge any required consents necessary for Cutting Edge’s performance of the services described herein. Cutting Edge’s personnel will be granted access to the items listed above during the entire window of service coverage. If access must be limited to a fixed window of time, a surcharge may apply.

12. Tariffs, duties, taxes and other related expenses to do with the exporting/importing and/or returning replacement and defective items will be the sole responsibility of the customer. Charges for these expenses may be charged to the customer’s International Freight Forwarder account. In the event the customer does not have an account , charges for expenses associated with tariffs, duties taxes will be billed to the customer’s credit card. An authorized credit card will be required to be on file with Cutting Edge prior to the shipment of replacement components. Cutting Edge will select an International Freight Forwarder for all such related expenses excepting material and freight expenses unless the customer specifies one.

13. LIMITATION OF SERVICES. When services consist of repair of Cutting Edge systems, such services shall be those repair services that are necessary because of any existing defect or if a defect occurs in material or workmanship in the system or in any system component covered by this agreement. PREVENTIVE MAINTENANCE IS NOT INCLUDED. REPAIRS NECESSITATED BY SOFTWARE PROBLEMS; FAILURE TO PERFORM PREVENTIVE MAINTENANCE; OR AS A RESULT OF ALTERATION, ADJUSTMENT, OR REPAIR BY ANYONE OTHER THAN CUTTING EDGE OR ITS

REPRESENTATIVES ARE NOT INCLUDED. Services do not include repair of any system or system component that has been damaged as a result of (a) accident, misuse, or abuse of the system or component by anyone other than Cutting Edge; (b) an act of GOD such as, but not limited to, lightning, flooding, tornadoes, earthquakes, and hurricanes; or (c) the moving of the system from one location to another.

14. LIMITED WARRANTY. CUTTING EDGE WARRANTS THAT SERVICES WILL BE PERFORMED IN A GOOD AND WORKMANLIKE MANNER. EXCEPT AS EXPRESSLY STATED IN THE PRECEDING SENTENCE, CUTTING EDGE MAKES NO EXPRESS OR IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY RELATING TO THIRD-PARTY PRODUCT; ANY WARRANTY WITH RESPECT TO THE PERFORMANCE OF ANY HARDWARE OR SOFTWARE USED IN CONDUCTING SERVICES; ANY WARRANTY CONCERNING THE RESULTS TO BE OBTAINED FROM THE SERVICES OR THE RESULTS OF ANY RECOMMENDATION CUTTING EDGE MAY MAKE, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING THE PERFORMANCE, MERCHANTABILITY, SUITABILTY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY OF THE DELIVERABLE OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY RECOMMENDATION CUTTING EDGE MAY PROVIDE.

15. LIMITATION OF LIABILITY. NEITHER PARTY WILL BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, NOR CONSEQUENTIAL DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, THE SERVICES PROVIDED BY CUTTING EDGE EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EXCEPT FOR CLAIMS THAT THE SERVICES CAUSED BODILY INJURY (INCLUDING DEATH), CUTTING EDGE’S TOTAL LIABILITY ARISING OUT OF, OR IN CONNECTION WITH, ANY EVENT OR SERIES OF CONNECTED EVENTS OCCURRING IN CONNECTION WITH THE SERVICES THAT ARE THE SUBJECT OF THE CLAIM SHALL NOT EXCEED THE AMOUNT OF FEES PAID UNDER THIS AGREEMENT FOR THE SPECIFIC SERVICE DURING THE PRIOR YEAR.

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