data is a team sport - allison sagraves - m&t bank
TRANSCRIPT
Data is a Team Sport Chief Data Officer Forum Financial Services
a Team Sport Allison Sagraves
Chief Data Officer
M&T Bank
Game Plan
Defense Offense
Practical Transformational
Playing Time Time-outs
Eye on the Ball Peripheral Vision
Short Game Long Game
Who’s on Your Team?
■ Leaders & Change Agents ■ Data Analysts ■ Data Scientists ■ Bench Strength ■ IT Team – Developers & Architects ■ Free Agents ■ Business Users/Data Champions ■ Customers ■ External Providers
“Light Quants
& Analytical
Translators” -Tom Davenport
WHAT NYT 4th DOWN BOT
RECOMMENDS ON 4th DOWN
WHAT NFL COACHES DO
MOST OFTEN
Go for it
Go for it
Punt Field goal
Punt Field goal
Source: NYT 4th Down Bot, Brian Burke, et al
“If a coach starts listening to the fans, he’s going to wind up sitting next to
them.” Marv Levy, Buffalo Bills coach
Monday Morning Quarterbacks are now
Citizen Data Scientists
How Do You Execute?
■ Get Buy-In ▫ Show your data…
■ Identify and Solve Real Problems/Opportunities
■ Let Your Customers Share the Successes
■ Keep It Real
■ Go Deeper
■ Keep Score
Rinse & Repeat
▪ Improving Data Management generates 4 sources of value
▪ Establishing baselines and measurement process upfront is critical
▪ Business accountability and buy-in is important given most benefits outside of data organization
Revenue
Risk / Capital
Operational Efficiency
Technology
▪ Improve cross-sell ▪ Improve customer experience ▪ Better product, service, pricing ▪ Pinpoint customer prospecting
▪ Ensure appropriate RWA based on accurate loan classification
▪ Reduce operational losses and fines
▪ Reduce manual data cleansing, aggregation, and reconciliation
▪ Use data to improve operations
▪ Rationalize IT systems ▪ Tool standardization ▪ Eliminate duplicative efforts
across teams
How Do You Keep Score?
▪ Source: McKinsey
Literal Game-Changer
Post-Game Analysis
■ You can have the best X’s and O’s in the world, but the game comes down to execution
■ Data doesn’t always capture the human factor
■ Defense wins championships
Thank You Allison Sagraves @AllisonSagraves [email protected]