Dear guests,

We hope you are well and planning your summer getaways after the very different spring we experi-

enced.

In the summer of 2020, Blue Dolphin is ready to welcome you for a carefree and safe vacation.

Blue Dolphin, from the very beginning, started arrangements and staff training, so that we are ready for

the moment we would have the green light from the state and the tourist market to operate!

Sars-Covid-19 health standards follow and are constantly adapted to protocols applied by the World

Health Organizationthe and the Ministry of Health which aim to the safety of all guests and employees.

We co-operate with scientists in the field of food and water safety, hygiene and infection prevention, mon-

itor developments and implement preventive measures so that we can ensure the health and safety of our

visitors and partners.

We have developed new improved disinfection techniques, including nebulizer machines to reach all

surfaces.

In public places, we have added to the existing, new strict cleaning and disinfection measures with

increased frequency using appropriate cleaners and disinfectants.

For your own protection against the risk of COVID-19 transmission, we use signage to maintain social

distance in our already reorganized space.

Hand disinfection stations will be located in various parts of the hotel as well as at each entrance.

We provide our employees with masks and gloves where needed.

Food hygiene and safety is ensured by the proper training of food handlers in safe food preparation and

presentation. The food safety standard we apply is certified by an independent control body.

In addition, we have designed new, safer approaches to buffet and dinner presentation to prevent

COVID-19 transmission.

Daily temperature measurement of our employees serving buffet, dilution of tables, umbrellas and seats

in all common areas, latest technology disinfectants are a few of the necessary, but pleasant changes

that await you at your favorite destination in Halkidiki.

Blue Dolphin, having the manufacturing advantage of large and scattered spaces throughout, is in itself a

safe haven. We look forward to you joining us.

Please find below the detailed measures and actions we follow for the safety of all of us!

With our warmest wishes for health and strength

The Personnel, Executives, Administration and Management of the Hotel.

Where possible contactless service

Physical and social distancing with floor signs, as per covid protocols

Two-way systems to control traffic in order to avoid guests bumping one to another

FRONT DESK

Guests luggage will be disinfected during check in

Guests are required to maintain distances as applied by the signage.

Check in will be provided with safe distancing by staff wearing PPE, masks, and gloves will be changed regularly

ARRIVAL

Staff will frequently deep cleanse and disinfect all equipment in reception including room cards, POS and high touch surfaces.

Regularsanitationof door handles,surfaces, and buttons

Check-in time 15:00Hands free sanitization stations will be available

Check-out time 11:00

Bill settlementpreferably to be made in advance following all social distancing measures

Sanitization stations available for guest use are placed in various areas for disinfection.

DEPARTURE

Public areas will undergo rigorous disinfections with attention to high contact areas

Social distancing will be applied in all areas for guest and staff safety

Areas will be operatedat reduced capacityto ensure socialdistancing.

PUBLIC AREAS

The boutique and shops will operate with social distanc-ing applied and PPE.

Guests are requested to use hand sanitizer upon entry and exit of public toilets.

Guests are required to observe and follow elevator guidelines, and not exceed the permitted persons allowed according to protocols

PUBLIC AREAS

Airy spaces, with fresh air circulating in all indoor spaces

During all meal’s food will be displayed on a buffet, strictly served by staff

All food will be served to guests by staff wearing appropriate PPE

2-metre space between each table for safe distancing as per protocol guidelines

FOOD & BEVERAGE

Hard copy catalogues-menus to diners in the restaurant and other F&B outlets will be sanitized prior each presentation

Bar counters and service stations will serve guests, social distancing is demanded

Guests are required tosanitize their hands before and after leaving the restaurant

Only one familyper table to dine on one time.

FOOD & BEVERAGE

Restaurants will be operating on reduced capacity to ensure social distancing.

Limited entrance and set dinning times will apply to ensure social distancing.

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Frequent disinfec-tion on all surfaces after and between each reservation.

Restaurant willbe deep cleaned and disinfected every night.

FOOD & BEVERAGE

Hand sanitizers will be located for guests use in all areas

Thorough cleaning and sanitization of all kitchen utensils with approved cleaning products and disinfections.

Employees will wear gloves and masks for indoor serving, staff uniforms, gloves and masks will be changed regularly. All employees will receive up to date Covid PPE training.

FOOD & BEVERAGE

Staff will work in allocated spaced areas to promote appropriate social distancing and prevent face to face contact.

POS machines will be available for transactions. POS machines will be sanitized between each and every use. When possible touchless payments are advised.

In order to comply with all Covid_19 rulesand regulations,your room will becleaned every3rd day

HOUSEKEEPING

Informationalmaterials , hotel directories , will be removed from the rooms following the medical health protocol

Turndownservice will notbe available

Guests are requested to vacate their rooms during house keeping.

We would like to inform you that every day the cleaning crew will be able to pick up the garbage bag of your room at 10 in the morning, please leave it out of the room.

Once rooms are cleaned and sanitized thoroughly with hospital grade disinfectants, a sticker will be placed outside the room door indicating so. The room will not be given to guests if this sticker is not intact upon arrival at the room.

HOUSEKEEPING

Daily deep cleansing of high contact areas such as door handles, switches, fittings and furnishings in public areas

When possible, we will allow a 24 hours gap between the room that has checked out to the room checking in, even though our cleaning and sanitizing protocols ensure a “Coronavirus – Free” room without the 24 hours gap

Rooms will be sani-tized with a aerial surface disinfection machine

All paper material found in the room will be removed, and hotel directory and information will be available via the room TV.

HOUSEKEEPING

Removal of carpetsand decorativepillows as well asbed throws.

Water and air testing will be carried out throughout the premises

In order to cleanthe room, pleasekeep your belongins in the wardrobeor suitcase.

A/C Air ducts, filters and grills will be disinfected upon each arrival, room change and departure.

Live music,entertainmentactivities andanimation will be available followingall social distancing measures

ENTERTAINMENT

Queueing and appropriate social distancing measures applied

Maximum capacity according to available space of particular store

SHOPPING

Playgrounds and areas will deep cleansed and disinfected every night.

KIDS

All precautionary measures will be taken using protective equip-ment and frequent disinfec-tions.

Kids activities will take place only at designated outdoor areas

All daily outdoor animation will be in accordance to the health protocols

Monitored operation of Kids activities based on strict health protocol and measures

KIDS

Kids using the playground must always be accompanied by an adult. social distancing and sanitization is required

Children will be required to regularly sanitize their hands.

It will operate normally with enhanced cleaning and sanitization procedures

Guests must wear face masks during treatments

A minimum of 30 minute gaps between sessions to allow for deep cleansing and sanitation

SPA TREATMENTS

The steam bath and sauna facilities are not operational yet. We are still waiting for these services to open as per government guidelines

Pre booking at Spa reception Desk is requires to ensure capacity

The gym in the resortwill operate normally

Enhanced cleaning and sanitization procedures will apply

Pre booking at reception Desk is requires to ensure capacity

FITNESS ROOM

Social distancing is applied

Maximum guests at any one time depend on the gym’s available floor space

The gym will be sanitized after each use, and daily disinfection

Fitness equipment will be appropriately spaced so as social distancing will be applied

FITNESS ROOM

Sanitization stations will beavailablefor guests

Beach and poolwill have safedistancing, anddisinfection

Sun beds, pool areas and equipment will be disinfected between each use.A safe distance of 5 meters betweensun beds.

Increased waterquality controls

POOL & BEACH

Guests are obliged to follow the instructions for showering before using the pools

Covid plan of action

Dedicated Covid trained staff

Procedures and protocols in place in case of a guest infection

EMERGENCY ACTION PLAN