debt management & recovery solution collection brochure.pdf · debt management & recovery...

Debt Management & Recovery SolutionBased on the most modern approach of a Dynamic Relationship with the customer base, SynChordia Management & Recovery solution is the leading choise for collection strategy, recovery process, bad debt protection, revenue assurance & leakage elimination.SynChordia Dept Recovery is a next generation dept management & recovery solution that provides telcos, Financial institutions,collection agencies, credit issuers, government agencies and retail chains with an application designed for dynamic dept management strategy, according to business rules. This customer-centric solution increases productivity, raises the effectiveness ofoperations and responds more quickly to changing conditions.

Functional Overview SynChordia Dept Recovery is a solution that manages, automates and controls collection & recovery processes from the early pre-collections stages to litigation management. The key features of the product are:

Collections & Recovery Strategy design & implementation SynChordia Dept Recovery offers a visual Strategy set up module with a modern GUI that enables business users to design strategies and business rules supporting the strategic case classification process. This module provides the ability to create collection strategies and define rule scenarios that will eventually drive the activities of the collection team(s). Through this tool, authorised users are able to configure a set of business rules e.g. in order to display the collection treatment per segment. The system also offers an SQL viewer that helps more advanced users to preview the automatically generated SQL statements.

Event Driven Dynamic Queues Allocations based on Dictates concept & graph theory The Dictates concept enables accounts to be grouped in queues of “similar” customer cases for efficient collection management. The queuing criteria - rules are business user- defined and any customer or case attribute can be used as aqueuing criterion. All types of queues are supported (predefined, manual, dynamic etc.) and complex queue definition criteria as well.

Dynamic real time response The solution integrates with existing technology infrastructure, leverages SOA architecture in order to facilitate the sharing of data, business rules, processes and functionality across channels. Updates of actions are synchronized in real time as well as planed and ad hoc actions executed in real time.

Dictates for Telcos Dictates for Banking Dictates for Utilities Dictates for Insurance

Debt Management Solution

Portfolio segmentation Portfolio segmentation can be performed based on CRM oriented data (e.g. demographic data, Corporate/Non-Corporate customers), Financial data (e.g. balance), Statistical data (e.g. Gold/Silver), Fraud Accounts, etc. in order to be able to formulate a dedicated and optimal strategy.

Workflow automation Configurable Workflows for Follow-up, Litigation and Repossession & payment arrangements. The user can easily establish business rules that incorporate best practices and ensure that accounts are worked appropriately via workflow strategies. Account distribution is possible to be fully automated based on established business rules.

Enterprise offering by Intelli

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For additional details relative to Solutions or Programs from Intelli Solutions S.A. you may contact us: +30 210 9570 983, or send an e-mail: [email protected] visit our company Website: www.intelli-corp.com, 46 El. Venizelou Ave., 176 76 Kallithea

Intelli Solutions S.A. All rights reserved. This document is for informational purposes only. INTELLISOLUTIONS MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. The names of actualcompanies and products mentioned herein may be the trademarks of their respective owners

More Functionality...

Follow up management All allocated cases are made available to the end user and his / her supervisor. In this module all follow-up details become updated by the user. The user can issue receipt against a payment, can forward the case to his / her supervisor, initiaterepossession and initiate legal process for a particular loan from Follow-Up Manager.

Modern scalable architecture SynChordia Debt Recovery has been built on a modern service oriented architecture (SOA) designed by professional software development teams and graphic designers by adopting the latest technologies to meet today’s increasing demands.

Advanced notification services Custom letters creation tailored for customers’ business needs, Automatic (batch) distribution of SMS, Dunning Letters or E-Mails.

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On going consulting for collections & recovery strategy With proven experience & expertise, our consultants can ensure that an organizationis deploying the right strategies and processes an effective collections & recovery strategy. Strategy design, operational and businessreviews are performed to better utilize underline technology in order to reduce bad debt and improve the cash flow, while optimizing collection costs.

Legal management Legal process management by SynChordia Debt Recovery provides a 360° view of the debtor. The system very easily can monitor and manage legal actions (e.g. extrajudicial notices, pay orders, lawsuits and auctions).

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Advanced logging mechanism Logging mechanism to monitor and keep track for every process handled internaly.That provides a secure auditing for the entire processing activity and proofs the desired compliance, thus enabling the platform administrator with the necessary controls to fully manage the underlying tasks.

Account Scoring and Account Risk Assessment Scoring module offers a fully customizable framework in order to automatically evaluate the consistency of the customer, easily access the scoringresults anytime through interface & view historical information by allowing the generated scoring results tobe compared.

MIS Reporting SynChordia Dept Recovery provides a range of reports (daily/weekly/monthly/yearly) including detailed insight into collection efficiency and effectiveness, for the complete collection cycle by facilitating the decision making process.



Architecture & Technology OverviewSynChordia Debt Recovery is a complete debt collection software solution delivering a variety of functionalities and wide range of toolsto cover any need of the debt collection industry.

Based on a Service-Oriented Architecture (SOA) SynChordia Debt Recovery is flexible enough to adopt data and industry standardsin order to improve the cost effectiveness of IT services. SynChordia Debt Recovery can be integrated with any enterprise or legacy business system, database or Web service. By facilitating the process of integration and creating a seamless flow of data exchange,interfacing with third party products can be easily achieved through a file-based oriented approach or through Web services – built ontop of WCF platform.

SynChordia Debt Recovery consists of several, fully interoperable modules that may be acquired and installed at different stages by theclient according to his particular needs and his expansion plans to different sites and/or countries.

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Administration

MIS and Dashboard

Account Risk Assessment

Account Scoring

Qualitative Data

Decision EngineLoaders Data

Preprocessor

Settlement Management

Transaction Data

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Based on n-tier architecture SynChordia Debt Recovery is fully scalable in terms of adding new hardware and splitting modules to dealwith greater workloads.The system is designed in such a way to incorporate 3-5 distinct layers and is, also, possible to support differentarchitecture per group of users.

Designed according to a “Thin-Client” approach, SynChordia Debt Recovery has sought the greatest possible flexibility to ensure the successful deployment regardless the use of any operating system. The system utilizes advanced tools, methodologies and technologies in conjunction with dedicated - proprietary - technologies required for the implementation of the solution.

Since its initial design and throughout the entire development process SynChordia Debt Recovery has been implemented based on quality standards and methods.The adaption of a common platform has brought significant benefits across the product lifecycle by homogenizing the process of development, preparation, installation, maintenance and execution of all applications. By leveraging the latest technology SynChordia Debt Recovery is able to evolve constantly toward customers’ new requests and/or ideas. In addition, due to the proprietary technology involved, SynChordia Debt Recovery solution is able to create State-of the-Art solutions in any business sector (e.g. banking, telecom).



System RequirementsSynChordia Debt Recovery is compatible with the most common RDBMS such as SQL Server 2008, Oracle 11g R2. SynChordia Debt Recovery can maintain million records of business data in a highly optimized way by utilizing the most advanced features for massive transformations, updates and calculations to achieve myriads of entity-oriented measurements. In conclusion, SynChordia Debt Recovery delivers a flexible user workspace that is compatible with any Windows OS such as XP/2000/Vista/Windows 7.

Hardware Requirements Software Requirements Database Server (1) Oracle10g or above / SQL2008 or above Application Servers (1, optionally +1) NET 3.5, IIS Thin Clients IE 6 or above, Firefox

Benchmarks

Manage and effectively respond adopting the necessary collections actions for all stages of the collections and recovery lifecycle. TheDept collection process is automated;bad dept in minimized and Dept Collection strategy changes can be adopted as dynamically as possible

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About IntelliIntelli Group of Companies is a specialized Software Vendor in the areas of Business Centric Solutions& Information Governance, focusing on the Telecom,Financial, Utilities and Services sector with presence in Europe and Middle East Africa. The company is privately held and hassubsidiaries in Zurich, Athens, Nicosia, Cairo and Istanbul.The company provides leading software and leverages its market-leading expertise and specialized professional services inthe areas of Business Centric Operations and Information Governance in order to provideunique value to its customers and drive them in seeking new ways to achieve highperformance by controlling costs, reducing risk, fostering collaboration and increasing transparency.

SynChordia Dept Recovery installations have already: • Reduced 25%-40% Collection Cost Reduction• Reduced 20%-35% Bad Debt and delinquency• Increased the number of payments made earlier than the invoice due date.• Reduced the number overdue invoices through time.• Reduced Write-offs and Leakage • Reduced the number of debt collection agents• Removed maintenance to old cost inefficient platforms• Increased efficiency of dunning cycles due to automated actions based of specific customer criteria and corporate strategies• Improved Customer Care and retention

Why Intelli • We are the Trusted IT Advisor for the largest organizations in Telecommunications and Financial Services in South East Europe, Middle East and Africa• We offer Operational excellence to more than 50 large organizations in 11 countries• Effective implementation: Deep Knowledge of Vertical Sectors Combination of Business Consulting and Implementation services• The overall approach is based on a ROI analysiswith respective commitments• We have improved customer service in more than 10 large Organizations with our Business Centric solutions• We have reduced Operational costs by 25% on overage inmore than 40 large organizations• We don’t expect a project awarding but a long-term business relationship

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debt management & recovery solution collection brochure.pdf · debt management & recovery...

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