9/12/17

1

THE TOOLS YOU NEEDFOR THE LEARNINGCULTURE YOU WANTOctober 2017

TODDTAUBER|VPProductMarketing@toddtauber@degreed

HELLO.WE’RE DEGREEDDegreed is the career-long learning platform. We help you build, measure and share the skills you need —however you learn.

INTERNALL&DSYSTEMS+

EXTERNALTRAINING+

OPENLEARNINGRESOURCES

LMS Instructor-led classes

Videos

Webinars

CustomPortals

OnlineCourses

MOOCs

BooksArticles

Live Events

LET’STALKABOUT…

TODAY’SAGENDA

The learning culture you (really) want.

What’s your (learning culture) problem?

The tools of the (continuous learning) trade.

Q&A

123

9/12/17

2

1THE LEARNING CULTURE YOU (REALLY) WANT

Working backwards from customer needs often demands that we acquire new competencies and exercise new muscles.

AMAZONFOUNDER&CEO,JEFFBEZOS

“

Source: Amazon, 2008 Letter to Shareholders

WHAT KIND OF LEARNING CULTURE DOYOU WANT?

9/12/17

3

40+ THINGS CAN DRIVE(OR DERAIL) LEARNING CULTURE

Source: Bersin by Deloitte, High-Impact Learning Culture: 40 Best Practices, 6/2010; ATD, Building a Culture of Learning, 2/2016

Only 31% of organizations have a well-developed learning culture

JUST ENOUGHMore is not always better

Source: CEB, More Learning Through Less Learning: Reframing Learning Culture, 7/2014

11% of workers’ time is wasted on unproductive learning. That’s worth up to $5m in lost productivity each year for every 1,000 employees.

11%

JUST IN TIMEContinuously improving

Source: Brandon Hall Group, Social Learning 2014: Gaining Importance, 7/2014

61% of L&D professionals think workers should connect with learning at least once-a-week to be effective at their jobs. 24% say every day.

61%

9/12/17

4

JUST FOR MEWorkers take responsibility

Source: NetStrategy/JMC, The Organization in the Digital Age, 8/2016

85% of executives in “digitally mature” firms say individuals are primarily responsible for acquiring new skills and knowledge. Only 12% say HR is.

85%

VODAFONEThe benefits of getting a little bit better every day

Source: Steve Dineen, 6 ReasonsWhy Learning Experiences willReplace the Course, 4/2017

+14%transactionalNPSscores

+13%revenuepersalesrep

THETAKE-AWAY

Learning culture is complex. It doesn’t just happen.Step #1 in shaping yours is to define a purpose and priorities.

9/12/17

5

2WHAT’S YOUR (LEARNING CULTURE)PROBLEM?

No customer ever asked Amazon to create the Prime membership program, but it sure turns out they wanted it.

AMAZONFOUNDER&CEO,JEFFBEZOS

“

Source: Amazon, 2017 Letter to Shareholders

WHY DO/DON’T YOU HAVE THE CULTURE YOU WANT?

9/12/17

6

SMOOTH OUT THE FRICTIONWorkers’ top 5 obstacles to learning at work

Source: Degreed, How the Workforce Learns in 2016, 1/2016

Worker

Notenough

time

Notenough

guidance

Notenoughreward

Notengagingenough

Toohard

to find

TIMEDo less, more frequently

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+52% NPS

Worker

Time

Notenough

guidance

Notenoughreward

Notengagingenough

Toohard

to find

GUIDANCEShow people what’s next

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+100% NPS

Worker

Notenough

time

Guidance

Notenoughreward

Notengagingenough

Toohard

to find

9/12/17

7

REWARDCelebrate the small wins

Source: Degreed, How the Workforce Learns in 2016, 1/2016

+129% NPS

Worker

Notenough

time

Notenough

guidance

Reward

Notengagingenough

Toohard

to find

BANK OF AMERICASimplifying and diversifying is shifting “have to” to “want to”

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

+700%

2015 2016

Voluntaryprofessionalandcareerdevelopment(%oftotalL&Dactivity)

THETAKE-AWAY

Culture is a system of values and behaviors.And systems can be designed and engineered with carrots and sticks …and tools and grease.

9/12/17

8

3THE TOOLS OF THE (CONTINUOUS LEARNING) TRADE

Amazon.com uses 300+ technology products. And the company tracks performance against ~500 metrics (80% of them related to customers).

Source: Siftery; Forbes, Inside Amazon's Idea Machine: How Bezos Decodes Customers, 4/2012

HOW MANYTHINGS DO YOU USE TO LEARN AND GROW?

9/12/17

9

546 Articles35 Videos16 Podcasts10 Events2 Books2 Courses

632 Topics377 Sources3 Devices

I’LL BETIT’S A LOT MORE THAN YOU THINKHere’s how I learned over the last year…

Source: Degreed data, 4/2016 to 3/2017

THE OLD WAY: CREATING CONTENTOccasional, event-driven and standardized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

ANALYZEDESIGN

EVALUATE

1 2 5

DEVELOP

3

IMPLEMENT

4

THE NEW WAY: CREATING CONDITIONSContinuous, career-long and personalized

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTAND

BUILDMANAGE

CONNECT

ENGAGEMEASURE

ENABLE1

23

4

6

7

<

5

<

9/12/17

10

THE TOOLS YOU NEED What’s in your learning ecosystem?

Source: Degreed, The Tools You Need For The Learning Culture You Want, 5/2017

UNDERSTANDUnderstandorganizationalandindividualskillsgaps

BUILDDevelop,buyorcuratelearningcontentandexperiences

MANAGEManageanddeliverliveeventsanddigitalcontent

CONNECTConnectpeopletotheirpeers,mentorsormanagers

ENGAGEAggregate,integrateandtargetL&Dresources

MEASUREReport,assessandanalyzeL&Dactivity

ENABLEInformcareer,talentandbusinessdecisions

PERFORMANCE

POTENTIAL

INTENT

CREATE

BUY

CURATE

EVENTS

DIGITAL

COLLABORATE

COACH

AGGREGATE

INTEGRATE

PERSONALIZE

REPORT

ANALYZE

INDIVIDUALS

ORGANIZATIONS

ASSESS

CATERPILLARRe-wiring the dealer learning experience

Source: Caterpillar, Global DealerLearning Ecosystem, 5/2017

LEARNER

www

DEALERLMS

CREATION

EXPERIENCE

CURATION

INSIGHTS

THETAKE-AWAY

The traditional tools of the L&D trade were designed for creating the content for learning.To do things the new way, you also need some new tools for creating the conditions for learning.

9/12/17

11

What got you herewon’t get you there.

LEADERSHIPCOACH,MARSHALLGOLDSMITH

“Source: Marshall Goldsmith, What Got You Here Won’t Get You There, 1/2007

QUESTIONS?VISITget.degreed.com

EMAILtodd@degreed.com

SHARE@toddtauber@degreed