DELEGATE PATIENTS SERVICE

P R O D U C T I N F O R M A T I O N P A G E 1

DELEGATE PATIENTS SERVICE is our menu ordering and management system for cate-ring in the healthcare sector. We designed this system based on our long-standing experience in the catering industry and refined it in close cooperation with our customers to create a modern, user-friendly and ergonomic software. Our application is a standardized solution and therefore provides high quality and update security. Our stan-dard software offers a multitenant architec-ture, a sophisticated user / role concept and a wide range of configurable features to fulfill your demands. Its user interfaces are suit able for all common browsers applications and allow intuitive handling.

BASIC FUNCTIONS

Our web-based application is the perfect tool for centralized administration and operation processes in your organization. It enables users to handle orders, delivery notes and invoices, create recipes and menus, process transfers, product requests and inventories, order menus and control production in a process-oriented way.

The web-based solution is hosted and managed centrally and allows for simple implementation with only minimum system infrastructure at the individual business sites. Cent-ralized hosting enables fast and easy updates even in large organizations, as no local installations are required at the individual sites.

SCOPE OF APPLICATION

Hospitals and Hospital OrganizationsFor hospitals with one or multiple sites, our product provides centralized management and supports all operational pro-cesses in the field of menu ordering, room service, distribu-tion logistics, purchasing and stock management as well as production (by means of tray cards and container labelling).

Long Term Care and Senior Living OrganizationsFor Long Term Care facilities with one or multiple sites, our product provides centralized management and supports all opera tional processes in the field of menu ordering, room service, distribution logistics, purchasing and stock manage-ment as well as production (by means of tray cards and container labelling).

DELEGATE PATIENTS SERVICE

P R O D U C T I N F O R M A T I O N P A G E 2

Master Data Administration

The following modules enable you to manage all master data used for purchasing, stock management, production and menu ordering:

• Item Structure and Item Management• Vendor Setup• Cost Center and Store Setup• Nutrient Information• Diets• Allergies• Likes / Dislikes • Medication• Diet Profiles• Preparation Methods

Stock Management

The functions in this module give you a perfect overview of all stocks and provide up-to-date information on incoming and outgoing goods:

• Issue Requests• Transfers• Stock on Hand• Inventories

Production

The following functions support planning, calculating and managing your production processes and pricing your products:

• Recipes• Menu Planning• Requirement Planning• Production Planning• Production Forecast• Central Production (incl. Cook&Chill)• Pre- and Post-Calculation• Menu Plan Print and Export• CO2 Footprint• Label Print for pre-packed food• Digital Signage Integration

SCOPE OF FUNCTIONS

Patient and Resident Administration

We offer the following modules for managing and checking patient / resident data:

• Patient Administration• Food Intake Tracking• Diet Assessment• Participant Group• Care Class

Meal Ordering

Meals and goods (as required by ward) can be ordered in sev eral ways. Orders can be placed directly via our applica-tion by using the following ordering options:

• Patient Meal Ordering (centralized)• Patient Meal Ordering (by Department)• Cost Center based Orders• Ward based Orders• Room Service (see page 5)• Meals on Wheels

Daily Reports

We provide numerous reports for tracking and controlling production and delivery processes on a day to day basis for your individual sites:

• Kitchen List / Production List• Ward List • Delivery Tour / Scan Forms• Menu Plan• Tray Cards• Container Labels• Statistics

Purchasing

We offer an array of modules for monitoring all purchasing processes. The individual functions interconnect perfectly and guarantee end-to-end information flow:

• Purchase Items (Vendor Items)• Purchasing• Receiving of Goods• Invoice Control• Purchase Forecast / Suggested Orders• B2B

DELEGATE PATIENTS SERVICE

P R O D U C T I N F O R M A T I O N P A G E 3

INTEGRATION INTO YOUR SYSTEM LANDSCAPE

HL7 Interface

The HL7 Interface connects Delegate Patients Service with your hospital information system and can be configured according to your requirements. All patient data relevant for menu ordering (such as patient master data, admission date, transfer / discharge and assigned diets) can be transferred via this interface.

Accounting

Integration of accounting systems such as SAP, DATEV and others for transferring credit and debit notes, stock and inventory information, cost of sales and master data.

POS Systems

Integration of different POS systems such as Ventopay, TCPOS, Matrix, CashControl, Vivonet (Infor) and Revel for managing sales items and importing POS turnover figures.

Catering Systems

Integration of catering applications such as BankettProfi in order to manage products and handle orders.

B2B Interface

Integration of suppliers for transferring item catalogs, or-ders, delivery notes, invoices and credit notes.

Menu Plan Print Systems

All menu plan relevant data are available via an automated export interface and can be used by third party labelling systems to display menu plan information in apps, on the intranet, as printout or on info screens.

Sales

This module supports product and sales price planning, transfer of these data into your POS systems as well as editing and billing internal and external catering orders:

• Product and Sales Price Management• Providing data for POS systems• Ordering

System Administration

Use the following administration and configuration options to perfectly match your requirements:

• User / Role Management• Managing Automated Processes• Managing Configurations and Settings• Updating

Controlling

There are multiple options for controlling and KPI analysis that allow you to manage and evaluate your processes:

• Purchase / Average Prices itemized by Cost Center• Analyses for all operations • Compare planned and actual costs• Budget Planning• System Reports• Customer Reports• Financial Periods Closing

Local Patient Data

If patient data must not be accessible for any other party than your hospital, we provide the possibility to save such sensitive data locally at the individual sites. This special management function enables you to work on a centralized database for all departments while locally restricting access to patient data. This gives you the advantage of using a cen-tralized menu ordering system while complying with the data protection requirements of the individual sites.

DELEGATE PATIENTS SERVICE

P R O D U C T I N F O R M A T I O N P A G E 4

Mobile Meal OrderingFor Smartphones and Tablets

This web-based application can be called via any mobile device (smart-phone, tablet), no local installation is required. Patients log in with their user ID and PIN via their de-vice. This module allows to display a customized menu offer for the patients according to their diets, allergies and dislikes. They order from their individual selec- tion of products by themselves. This module has an online connec-tion with Delegate Patients Service and orders are available directly in the production process.

Mobile Solution For Android, iOS*

For simplified handling of various operational processes, you can run them directly on location via a mobile device. The respective data are transmitted to a mobile device and can be edited offline (without database connection) on the de-vice. When recording of on-location data is finished, they will be syn-chronized with the application. This module can be used for processing orders, received goods, transfers and inventories.

* Depending on the system, some functions may not be available.

ADDITIONAL PRODUCTS

Customer Self Ordering

This module can be used for individualized ordering from the menu and is configured to perfectly match a patient’s diet forms, allergies, likes and dislikes. Patients order from their customized selection of products by themselves. This module has an online connection with Delegate Patients Service and orders are available directly in the production process. This web-based application can be embedded in patient terminals (bedside terminals).

Offline Meal Ordering For Windows Tablets, Notebooks, iOS and Android*

Use our Offline Meal Ordering module to take a patient’s or resident’s order directly, no matter where they are situated. This application runs on mobile devices and does not require an online database connection. Data will be synchronized with the database before and after taking orders.

* Depending on the system, some functions may not be available.

DELEGATE PATIENTS SERVICE

P R O D U C T I N F O R M A T I O N P A G E 5

Distribution Logistics

Menu components from orders are summed up according to their delivery time and where they are prepared. These summaries will then be printed out in the respective kitchen department for each requested delivery.

Delivery Tours

A delivery note containing all necessary delivery data is the basis for full traceability from production to menu delivery at the patient. This note includes a barcode which will be scanned with a handheld scanner at each of the different production and delivery steps. This data is then synchronized with Delegate Patients Service and can be used for further analysis. Alternatively, the barcode can be scanned via app instead of handheld scanner.

ROOM SERVICE

This module enables your patients to order meals via Room Service at varying times. Patients, for whom Room Service is available, and menu choices are defined in the system. Additionally, you specify delivery time options and capacities. Based on these specifications, free capacities for the selected delivery times will be displayed in the Room Service Module and orders can be placed accordingly.

Ordering Options

• Room Service Ordering Patients place their orders via phone call. Dispatchers will view the customized menu offer for the respective patient plus available delivery times in the Room Service Ordering Module. They enter the delivery time and menu choice according to the patient’s wishes and complete the order.

• Customer Self Ordering Patients can order the meals available directly via the Room Service Module. They will be able to view the menu offer and delivery time options and complete the order by themselves.