deloitte uk - annual shared services and bpo conference 2013 · deloitte llp is a limited liability...
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Annual Shared Services and BPO Conference 2013
Unlocking value through a global
process ownership model
Luk Kelles
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Introducing our Panel Members
Colin Glynn
• Global Head of Finance Service Centres
• Rolls-Royce
George Connell
• VP Strategy and Glasgow Centre Finance Lead
• Royal Dutch Shell
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What is Global Process Ownership?
Presentation title 3
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© 2013 Deloitte LLP. All rights reserved 4 Footer
A few quotes
on Global Process Owners
(not Deloitte definitions)
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… half Policeman
half Architect
half Priest
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… half Adventurer
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… who mobilises energy towards one common goal,
regardless of functional agendas
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© 2013 Deloitte LLP. All rights reserved 8 Footer
… someone who travels a lot
but achieves little
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© 2013 Deloitte LLP. All rights reserved 9 Footer
Questions for the Panel
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What are the different approaches to Global Process Ownership?
Presentation title 10
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How do you find a strategy that works best for your oganisation / culture?
Presentation title 11
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What should be the profile of a Global Process Owner?
Presentation title 12
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How do you govern process owners?
Presentation title 13
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How realistic a goal is it to expand process ownership beyond finance?
Presentation title 14
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What are the typical Global Process Owner pain points?
Presentation title 15
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What are the common misconceptions around Global Process Owners?
Presentation title 16
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Why it is hard to be a Global Process Owner?
Presentation title 17
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© 2013 Deloitte LLP. All rights reserved 18 Footer
Typical Challenges
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Top reasons why the model is sometimes failing
Establishing a Global Process Ownership Model
Lack of definition and clarity
• Confusion around role and remit of process champions / owners
Limited decision power and impact
• Concerns around ability to change / decision authority
Too narrow a focus/scope
• (sub)process focus, with end-to-end process view missing
Opt in / Opt out culture
• Optionality prevailing in the business and functions
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© 2013 Deloitte LLP. All rights reserved
Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited (“DTTL”), a UK private company limited by guarantee, and its network of member firms, each of which is a legally
separate and independent entity. Please see www.deloitte.co.uk/about for a detailed description of the legal structure of DTTL and its member firms.
Deloitte LLP is the United Kingdom member firm of DTTL.
This publication has been written in general terms and therefore cannot be relied on to cover specific situations; application of the principles set out will depend upon the particular
circumstances involved and we recommend that you obtain professional advice before acting or refraining from acting on any of the contents of this publication. Deloitte LLP would be
pleased to advise readers on how to apply the principles set out in this publication to their specific circumstances. Deloitte LLP accepts no duty of care or liability for any loss
occasioned to any person acting or refraining from action as a result of any material in this publication.
© 2013 Deloitte LLP. All rights reserved.
Deloitte LLP is a limited liability partnership registered in England and Wales with registered number OC303675 and its registered office at 2 New Street Square, London EC4A 3BZ,
United Kingdom. Tel: +44 (0) 20 7936 3000 Fax: +44 (0) 20 7583 1198.
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